2017 Chevrolet Trax

Vehicle engine light came on XXX and was driven immediately to Auto Zone to check the code. The code showed P0299. The vehicle was then taken 2 miles home and parked. It was towed to Lake Chevrolet in [XXX] on XXX to prevent any engine damage from occurring due to the failed turbo. Upon Lake's inspection they claim the manifold and valve cover gasket must be replaced. We agreed to that, and asked about an oil change as everything we read said that was mandatory with work like this. Was told the technician didn't suggest it but they would do it at our request for an additional charge. After they confirmed the turbo was bad and well as the items above we agreed to the repairs and they said the vehicle would be ready the next day. We called again at the end of the next day and they said the repairs were made and they were going to drive the vehicle to make sure all was well. The next call we received was the service advisor stating we need a new engine as after they drove it white smoke was coming from the exhaust and they now found a cracked piston. The vehicle was not blowing out white smoke when they received, it also passed emissions on 4/14/26. We also asked for all technician notes, diagnostics, etc. which they will not provide us unless we come in and get the non running vehicle and pay the 983.00 invoice. We would have to have the vehicle towed from their lot as it can't be driven since their repairs. We contacted GM and spoke with "Tamar" multiple times with no resolution. Service manager claims GM will pay 1,500.00 towards a 9,000.00 new engine. This engine damage is consequential damage of the turbo failure which the dealership is denying. GM and Lake Chevrolet are refusing to honor special coverage XXX for the resulting catastrophic damage. Dealership also refusing to provide documentation requested in attached letter. We seem to be expected to take their word for all of this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

To Whom It May Concern, I am writing to formally request reimbursement or goodwill assistance for the repair of the turbocharger on my Chevrolet Trax, which failed unexpectedly and caused my vehicle to stall in the middle of the freeway, creating a serious safety hazard. I had previously reported concerns related to the turbo, and after the failure occurred, I learned that General Motors issued a Special Coverage Adjustment for turbocharger malfunction on certain Chevrolet Trax vehicles. Unfortunately, I never received any notification or letter informing me of this coverage. Had I been made aware, I would have taken appropriate action prior to the failure. Because this vehicle was my only means of transportation, I had no choice but to immediately repair it at my own expense. I later contacted GM Customer Assistance to inquire about reimbursement and was informed that my request was denied solely due to the vehicle exceeding 120,000 miles, despite the fact that: This is a known defect The failure resulted in a dangerous loss of power while driving I was never notified of the special coverage I was also advised that the notification was sent by a government department, yet no department could be identified, and despite multiple requests, I have not received a call back from a manager. Given the seriousness of the safety risk, the lack of notice, and the documented nature of this defect, I am respectfully requesting that GM reconsider my case for reimbursement or goodwill assistance for the turbocharger repair. I have attached copies of my repair invoice, proof of payment, and vehicle documentation for your review. I would appreciate escalation of this matter to a Senior Advisor or District Manager for further consideration. Thank you for your time and attention. I look forward to your response. Sincerely, [XXX] [XXX] [XXX] 2017, Chevy Trax [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact noticed that there was smoke coming from underneath the hood. The contact was able to pull over. The vehicle was towed to a nearby hotel. The contact resumed driving, but the amount of smoke coming from underneath the hood increased. The vehicle was driven to the dealer, where an unknown repair was performed. Additionally, the contact stated that the windshield wipers failed to remain upwards on snowy days. The vehicle was taken to the dealer, where the contact was advised that it was a design failure. Additionally, upon taking the vehicle to several independent mechanics for service, the contact was informed that the brake sensors needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

Loss of heat due to radiator leak. I found A192219310 out on the NHTSA site for Chevy TRAX used as Maven vehicles, but nothing about radiator issues on my GM account in the warranty section. .My car is a 2017 with 49251 miles. Light driving. The dealer was not aware of any issues with radiators. If I had known of the issues I would have had a pressure test sooner.