2017 Chevrolet Trax

I HAVE A 2017 CHEVY TRAX WITH A 1.4L TURBO. I HAVE AROUND 82,000 MILES ON IT. LAST WEEK IT STARTED RUNNING ROUGH SO I CHECKED THE OIL AND THERE WAS NONE. AND THEN REALIZED THE INTAKE GASKET WAS COMPLETELY SHOT. BROUGHT IT TO THE DEALER AND THEY FOUND THAT CYLINDER 3 RING WAS SHOT. THAT BEING SAID THEY WANTED 2500 FOR A REBUILD AND WHEN I ASKED IF I WOULD GET SOME ASSISTANCE FROM GM IT CAME DOWN TO I WASN'T A LOYAL CUSTOMER THEY WEREN'T GOING TO HELP. JUST BECAUSE ALL SERVICE WASN'T DONE THERE. AND NOW I HAVE A CAR WITH A BAD MOTOR AT 82K MILES. TO ME THAT SEEMS LIKE A A DEFECTIVE RING FROM WHEN THE MOTOR WAS BUILT. THEY SAY NO OF COURSE. I'M VERY IN SATISFIED AND IN AWE ON THIS SITUATION. I WILL NEVER PURCHASE ANOTHER VEHICLE FROM CHEVY AGAIN.

I AM NOW BEGINNING TO THE EXPERIENCE SERIOUS PROBLEMS WITH THE CAR I CAN BE DRIVING AT 45 AT SHAKES AND VIBRATES AND THEN THIS SPEEDOMETER GO DOWN AND I HAVE TO PULL OVER AND IT CUTS OFF IN THE MIDDLE OF THE HIGHWAY I HAVE NOT DROVE IN THIS CAR OVER A WEEK BECAUSE OF THE SAFETY FEATURES THAT I FEEL I AM IN ATLANTA GEORGIA AND I TRAFFIC IS BUMPER-TO-BUMPER AND I DO NOT FEEL SAFE AND DRIVING THIS CAR SOMETHING THAT I HAD PURCHASED TO TREAT MYSELF TO PAY OFF MY CAR IS FAIRLY BRAND NEW WHEN I GOT MY CAR MY CAR HAD ONLY 6 MILES ON IT AND I HAVE MAINTAINED THE SERVICE ON THIS CAR THIS CAR IS DEEMED NOT TO BE SAFE FOR ME AND MY FAMILY ESPECIALLY MY SMALL GRANDBABIES I NEED SOMETHING TO BE DONE IMMEDIATELY WITH THIS CAR AS A CONSUMER I DID MY PART AND PURCHASING THE CAR AND I EXPECT GM TO DO THEIR PART BY STANDING BY ME BY BEING A LOYAL CUSTOM THIS IS MY SECOND GYM I DO NOT WANT THIS CAR BECAUSE IT'S NOT SAFE I AM SO AFRAID OF DRIVING THIS CAR THANK YOU VERY MUCH [XXX] CALL BACK NUMBER [XXX] I AM PRESENTLY A CDL DRIVER AND I KNOW THE IMPORTANCE OF HAVING A SAFE VEHICLE NOT ONLY FOR MYSELF BUT FOR THE OTHER DRIVERS THAT'S AROUND ME. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE DRIVING MORE THAN 45 MPH, THE FRONT END OF THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS TAKEN TO JOHN MILES CHEVROLET BUICK GMC (950 DOGWOOD DR SE, CONYERS, GA 30012, (678) 561-3754) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS OVERHEATING AND THE ENGINE COOLANT VALVE EXTENSION, OXYGEN SENSOR, AND PASSENGER SIDE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,999.

FIRST PROBLEM WITH MY TRAX 2017 WAS WHEN MY ELEMENTARY SCHOOL KID PULLED THE SEAT BELT TO SNAP HER BOOSTER SEAT AND IT NEVER ROLLED BACK. STAYS STRETCHED AND DOESN'T RETRACT. I THOUGHT IT WAS NOT A BIG DEAL AND MOVED HER ON THE OTHER SIDE. YESTERDAY I GOT THE ENGINE LIGHT ON AND MY CAR JUST SLOWED DOWN FOR NO REASON. I WAS ALREADY SCARED AND WONDERING IF IT IS SAFE TO DRIVE WITH THE KIDS ON THE BACK BUT WAS ON THE MIDDLE OF THE ROAD WITH NO PLACE TO PULL OVER SO I KEPT GOING BUT MY CAR WOULD NO GO OVER 30MPH. 5 MINUTES LATER IT GOT BETTER.I AM TAKING IT TO THE DEALERSHIP TOMORROW BUT ITS OVER AN HOUR AWAY AND DON'T EVEN KNOW IF I SHOULD DRIVE OR HAVE IT TOWED.

THIS WILL BE THE THIRD TIME IN 6 MONTHS THAT THE CAR HAS HAD TO BE TAKEN IN TO THE DEALERSHIP. IT DISPLAYS POWER STEERING ERROR, ENGINE LIGHT COME ON AND CAR WITH DROP SPEED WITH NO WARNING. IT ALSO LOSSES THE POWER STEERING. IT WILL THEN START UP FINE AND RUN, BUT THIS TIME THE ENGINE LIGHT IS REMAINING ON. HAS HAPPENED IN THE WARM AND COLD WEATHER AND AFTER A LONG DRIVE AND A SHORT DRIVE. NOT SURE WHY THERE ARE NO OTHER REPORTS OF THIS HAPPENING. IT HAS HAPPENED WHEN DRIVING AT 45 MILES AND THIS LAST TIME WHEN TRYING TO START IT TO LEAVE MY HOUSE. VERY SCARY TO HAVE YOUR CHILD DRIVING THIS TO AND FROM SCHOOL.

TL* THE CONTACT WAS DRIVING . WHILE DRIVING 35 MPH, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND SMOKE WAS SEEN COMING FROM THE HOOD. THE CONTACT STOPPED THE VEHICLE, EXITED, AND NOTICED FLAMES UNDER THE ENGINE AND FRONT TIRES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 930. *TT

COLD WEATHER CAUSED TURBO SYSTEM TO FREEZE AND THE VEHICLE GO INTO LIMP MODE. UNABLE TO ACCELERATE. PARTS ON NATIONAL BACKORDER FOR 2 MONTHS. I PURCHASED THIS VEHICLE USED WITH JUST UNDER 19,000 MILES ON IN DECEMBER 2017. ON DECEMBER 30TH THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WENT INTO LIMP MODE WHILE ACCELERATING ON THE HIGHWAY (PREVIOUS HAD LET THE VEHICLE GO THROUGH 2 START UP CYCLES AND WENT ABOUT 5 MILES DOWN THE ROAD BEFORE I HAD AN ISSUE). THE WEATHER WAS AROUND -20 F. TOOK TO DEALERSHIP AND A SOLENOID WAS REPLACED FOR THE TURBO SYSTEM. AFTER ABOUT A WEEK OF HAVING THE VEHICLE, WHEN THE WEATHER WAS COLD BUT NOT AS COLD AS THE FIRST TIME THE ISSUE OCCURRED, THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WENT INTO LIMP MODE. I WAS PROBABLY ABOUT 10 MILES DOWN THE ROAD AND HAD RAN THE VEHICLE THROUGH A REMOTE START CYCLE. I WAS ACCELERATING AFTER SLOWING DOWN FOR ANOTHER VEHICLE. VEHICLE WAS AT THE DEALERSHIP FOR 2 MONTHS AS THE PART I NEEDED FOR TSB # 16-NA-405 (DATED 12/23/16) WAS ON A NATIONAL BACKORDER. THE WEATHER WARMED UP, SO THE DEALERSHIP LET ME HAVE THE VEHICLE BACK UNTIL THE PART CAME IN. SHORTLY AFTER THE PART I NEEDED CAME IN, SO THE TSB WAS COMPLETED. CHEVY HAS KNOWN ABOUT THE TURBO SYSTEM FREEZING FOR OVER A YEAR, YET THEY SELL VEHICLES WITH THIS ISSUE IN COLD WEATHER STATES. CHEVY DID NOT SEEM CONCERNED ABOUT THIS ISSUE, SO I AM HOPING TO WARN OTHERS AND GET THE WORD OUT. I SPOKE TO SOMEONE WHO ALSO HAS A TRAX AND HAD THE SAME ISSUE. THEY ACTUALLY HAD THEIR VEHICLE START SMOKING AFTER THE REPAIR, AND THE REPAIR HAD TO ME MADE OVER. CHEVY NEEDS TO MAKE SURE THIS IS FIXED IN ALL VEHICLES WITH THIS TURBO SYSTEM, SO SOMEONE DOES GET STRANDED OR IN AN ACCIDENT.

IN COLD WEATHER DRIVING, 2017 CHEVY TRAX WILL THROW A CHECK ENGINE LIGHT 20 MINUTES AFTER STARTUP, WHICH SHUTS DOWN THE VEHICLES ABILITY TO MAINTAIN SPEED. THIS HAPPENS IN TOWN AND ON THE HIGHWAY. CODE SAYS TURBO FREEZING. THE VEHICLE WILL GO MAX 40MPH UPHILL ON THE HIGHWAY AND MAX 60MPH ON FLAT OR DOWNHILL HIGHWAY. HAVE TO PULL OVER BECAUSE CARS ARE COMING FROM BEHIND VERY FAST IN SNOWY CONDITIONS WHEN VEHICLE WILL NOT MAINTAIN SPEED. THE VEHICLE CANNOT ACCELERATE FROM A STOP EITHER. VERY SCARY. IN TOWN DRIVING IS ALMOST NOT POSSIBLE WITHOUT GETTING RUN INTO BECAUSE YOU CANNOT GET OUT OF THE WAY. WE HAVE 10 OF THESE VEHICLES AND THEY ALL DO THE SAME. CHEVY DEALER SAYS THEY HAVE A FIX, BUT CANNOT GETS PARTS TO FIX. ITS BEEN 4 MONTHS OF THIS MAJOR SAFETY ISSUE WITH NO HELP FROM CHEVY. I AM FED UP.