2019 Chevrolet Traverse

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE CONTROL ARM FAILED AND WAS REPLACED AT FELIX CHEVROLET (3330 S FIGUEROA ST, LOS ANGELES, CA 9000, (213) 290-1925). ALSO, WHILE DRIVING, THE VEHICLE MADE AN ABNORMAL LOUD NOISE COMING FROM THE FRONT DRIVER'S SIDE. WHEN FUELING THE VEHICLE, THE TANK WOULD NOT FILL UP. IN ADDITION, WHILE THE VEHICLE WAS IN REVERSE, THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SAME DEALER THREE TIMES, BUT WAS NOT DIAGNOSED. THE FAILURES RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. THE VIN WAS UNKNOWN.

WHEN STOPPING THE VEHICLE, THE AUTO-STOP KICKS IN, WHICH SOMETIMES WORKS WELL. OTHER TIMES IT KILLS THE WHOLE CAR, SHUTTING IT DOWN COMPLETELY. THE INFOTAINMENT CENTER GOES BLACK LIKE THE CAR WAS SHUT OFF USING THE START/STOP BUTTON. SO THEN IT TAKES A BIT TO GET IT RUNNING AGAIN TO GO. THIS HAS HAPPENED TO US 6 TIMES NOW WITHIN THE LAST 2 WEEKS. IN HIGH TRAFFIC AREAS THIS CAN BE A SAFETY CONCERN. ALSO WHEN IT SHUTS DOWN COMPLETELY THE BRAKE PEDAL GOES SOFT AND DROPS DOWN TO THE FLOOR. ALL THIS SEEMS TO HAPPEN WHEN IT IS SUPPOSED TO AUTOMATICALLY START BACK UP AFTER BEING STOPPED FOR A SHORT PERIOD OF TIME.

TL* THE CONTACT OWNED A 2019 CHEVROLET TRAVERSE. WHEN THE CONTACT'S VEHICLE WAS TURNING LEFT INTO A DRIVEWAY, IT WAS REAR ENDED BY ANOTHER VEHICLE TRAVELING 50 MPH. THE CONTACT'S VEHICLE WAS PUSHED INTO A DITCH. THE DRIVER'S AIR BAG FAILED TO DEPLOY, CAUSING THE CONTACT'S HEAD TO STRIKE THE STEERING WHEEL. THE CONTACT SUFFERED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. POLICE REPORT NUMBER: E961540 WAS FILED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE FAILURE MILEAGE WAS 4,193.

WE PURCHASED THIS VEHICLE IN JUNE OF 2019, AND HAVE HAD IT AT THE DEALERSHIP 4 TIMES FOR AN ISSUE WITH THE BRAKES. TO THIS DATE THEY HAVE NOT FIGURED OUT WHAT IS CAUSING IT, BUT IT CAUSES THE BRAKE SYSTEM TO LOSE POWER MAKING IT DIFFICULT TO BRAKE. WE WERE TOLD BY THE DEALER JUST TO KEEP DRIVING IT UNTIL THEY FIGURE OUT WHAT IS GOING ON.

ON JUNE 20, 2019, I BOUGHT A 2019 CHEVY TRAVERSE WITH THE UNDERSTANDING THAT THE VEHICLE WAS IN GOOD CONDITION WITH NO DEFECTS. ON JULY THE 18 WE TOOK VEHICLE TO THE SERVICE DEPARTMENT, DUE TO THERE WAS A VERY STRONG ODOR WHEN INSIDE THE CAR. IT WAS CAUSING BLOODY NOSES AND BREATHING ISSUES FOR MY FAMILY. THE SMELL WAS SO STRONG THAT IT COULD BE TASTED. THE DEALERSHIP TOOK ABOUT 15 TO 20 MINUTES TO DIAGNOSE CAR AS NOTHING WRONG WITH IT. WE TOOK IT HOME. ON AUGUST 1, 2019, THE VEHICLE STARTS GOING CRAZY WITH ELECTRICAL ISSUES. WHILE MY WIFE IS DRIVING WITH MY KIDS THE HORN, LIGHTS, AND EMERGENCY LIGHTS START TURNING ON AND OFF AND THERE WAS A LOUD UGLY SOUND FROM THE ENGINE. THE CAR HAD TO BE PARKED TO AND I HAD TO GO DRIVE CAR HOME DUE THE UNSAFE CONDITIONS OF VEHICLE. AS I LOOKED UNDER THE HOOD, I COULD SMELL A BURNING SMELL AND SMOKE COMING FROM THE ENGINE. SO WE TOOK VEHICLE BACK TO DEALERSHIP. AFTER BEING ON THE SHOP FOR ABOUT A WEEK , WE GOT OUR CAR BACK AND ACCORDING TO DEALERSHIP IT WAS FIXED, ALONG WITH THE SMELL THEY TOLD US IT WAS A RARE SITUATION BUT THAT WE HAD MOLD AND MILDEW COMING OUT OF THE AC UNIT WHICH WAS CAUSING THE ODOR AND HENCE BLOODY NOSE AND BREATHING ISSUES. THEY ALSO FOUND THAT THE BATTERY WAS THROWING SPARKS AND WAS BURNING ELECTRICAL WIRES IN THE ENGINE. AT THIS POINT WE JUST WANTED OUR CAR BACK. THE FOLLOWING DAY MY WIFE AND KIDS WERE PUT IN A DANGEROUS SITUATION DUE TO DEFECTIVE CAR, WHILE DRIVING THE TRAVERSE IT TURNED OFF ON THEM WHILE ON THE HIGHWAY. MY WIFE AND KIDS ARE TRAUMATIZED AND SCARED WHILE BEING PUT IN THESE DANGEROUS SITUATIONS. UNFORTUNATELY, YOUR VEHICLE HAS NOT PERFORMED WELL AND IS NOT SAFE EVEN AFTER IT WAS MADE CLEAR TO US THAT IT WAS SAFE AND FIXED.

ON JULY 11, 2019, WHILE OPERATING THIS VEHICLE, AN ERROR MESSAGE APPEARED ON THE DASHBOARD WHICH STATED, 'POWER STEERING MALFUNCTION.' AT THE TIME OF THIS ERROR MESSAGE, POWER STEERING HAD FAILED AND MANEUVERING OF THE VEHICLE BECAME DIFFICULT. DURING THIS INCIDENT, THE VEHICLE WAS IN MOTION ON A HIGHWAY. VEHICLE WAS BROUGHT TO A CHEVY DEALER AND THE RACK AND PINION WAS REPLACED DUE TO AN ELECTRICAL ISSUE.

I WAS DRIVING VEHICLE AND STOPPED AT LIGHT. THE CAR COMPLETELY CUT OFF. I HAD TO PUT IN PARK TO RESTART THE CAR. THATS WHEN THE ENGINE LIGHT CAME ON. RECEIVED AN ADVANCED DIAGNOSIS THAT STATED ISSUE WITH ENGINE/TRANMISSION SERVICE WITHIN ONE DAY. TOOK CAR IN 7/16 AT 7:30 AND GOT BACK THAT DAY STATING THAT CAR TRANSMISSION COMMUNICATION DROPPED. THE VERY NEXT DAY 7/17 AM, SAME THING HAPPENED. TOOK THE CAR THAT AFTERNOON BACK TO DEALER AND IT HAD BEEN THERE SINCE. THEY STATE THEY ARE WAITING TALK TO GMC. NOTHING YET.