2016 Chevrolet Traverse

THE VEHICLE IS LESS THEN 2 YEARS OLD WITH 31748 MILES. ALL 4 GOODYEAR FORTERA HL TIRES WERE SHOWING VISIBLE CRACKING AND DRY ROTTING IN BETWEEN THE TREATS & ON SIDEWALLS.THERE WAS A RECALL ON THESE TIRES IN 2015 BUT WE WERE TOLD OUR TIRES DON'T QUALIFY FOR REPLACEMENT. WE HAD THE TIRES REPLACED WITH AN OUT OF POCKET EXPENSE OF $411. GM REFUSED TO HELP US IN ANYWAY ALTHOUGH THIS IS CONSIDERED A SAFETY ISSUE BECAUSE THE SIDEWALL COULD BLOW OUT. I AM AWARE OF OTHERS THAT HAVE HAD THE SAME ISSUE AND WE'RE ALSO REFUSED HELP BY GM.

TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING BETWEEN 35-60 MPH, THE "TRACTION CONTROL OFF" AND "ENGINE POWER REDUCED" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEBB CHEVROLET PLAINFIELD (LOCATED AT 16140 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 556-2668) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT UNLESS THE CHECK ENGINE INDICATOR ILLUMINATED IN THEIR PRESENCE, THEY WOULD BE UNABLE TO PROVIDE A PROPER PROGNOSIS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 64,865. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

ON 2/19/2018 WHILE ON A TRIP, OUR 2016 CHEVROLET TRAVERSE WITH 29,000 MILES ON IT HAD A CATASTROPHIC TRANSMISSION FAILURE WHILE MERGING ONTO INTERSTATE 40 AT SHAMROCK, TEXAS. WE WERE ALMOST HIT BY A SEMI TRUCK AND BARLEY MISSED A FATAL ACCIDENT. I HAD THE VEHICLE TOWED BY IRISH ROAD SERVICE TO THE CLOSEST CHEVROLET DEALER (WARE CHEVROLET BUICK) IN WHEELER, TEXAS. THIS WAS APPROXIMATELY 16 MILES ($175) ' WHEN WE ARRIVED THERE I WAS TOLD BY THE SERVICE MANAGER THAT THEY WOULD NOT WORK ON THE CAR AND TO TOW IT SOMEWHERE ELSE. I TALKED TO SERENA IN THE SERVICE DEPARTMENT AT AUTONATION CHEVROLET IN AMARILLO, TX AND SHE TOLD ME THEY WOULD NOT TOW THE CAR BUT WOULD WORK ON IT IF I GOT IT THERE. . I HAD THE CAR TOWED APPROX. 100 MILES TO AUTONATION CHEVROLET ON FEBRUARY 20 ($575). PER THE DEALER IN AMARILLO THERE IS A BULLETIN OUT ON THIS TRANSMISSION FOR THE FAILURE OF THE 3-5-R CLUTCH PACK SO THIS IS A KNOWN DEFECT AND SHOULD HAVE BEEN A FIX DONE AS A RECALL INSTEAD OF WAITING UNTIL THE TRANSMISSION HAS A CATASTROPHIC FAILURE. THIS IS EXACTLY THE PART REPLACED BY THIS DEALER PER THE INVOICE FROM THAT REPAIR. I HAVE CONTACTED CHEVROLET 4 TIMES ASKING FOR REIMBURSEMENT OF COSTS FOR THE TOWING AND COSTS TO STAY IN AMARILLO. TWO TIMES THEY CUT ME OFF - THE 3RD TIME ON 3/5/18 THEY TOLD ME TO WRITE A LETTER TO ROAD SIDE SERVICE TO REQUEST THE REIMBURSEMENT. I DID THIS WITH COPIES OF ALL RECEIPTS ON 3-5-18. I HAD NOT HEARD ANYTHING SO ON 3/27/18 I CALLED THE 1-800-243-8971 AGAIN AND TALKED TO SOFIA. SHE TOLD ME THAT SINCE I DID NOT CALL THEM INITIALLY ON 2/19/18 TO HAVE THEM TOW THE CAR I WAS NOT ELIGIBLE FOR A REIMBURSEMENT.

STABILITRACK MESSAGE COMES ON AND REDUCED POWER FOR NO REASON. LOSES POWER INSTANTLY AND HAVE TO PULL OVER. TURNS BACK ON AND CHECK ENGINE LIGHT STILL ON, BUT CAN DRIVE AS NORMAL UNTIL I TURN IT OFF AND WHO KNOWS WHEN IT COMES BACK. SEVERAL TIMES HAS ACTED LIKE IT IS STUCK IN 4TH GEAR WHILE IN DRIVE. REVERSE IS OKAY. OTHER TIMES IT HAS NOT STARTED, AT ALL. I BROUGHT IT IN AND DEALERSHIP SAID IT WAS BATTERY. REPLACED IT, THEN WORKED OK FOR COUPLE DAYS, THEN SAME PROBLEMS STARTED SHOWING BACK UP. BROUGHT BACK IN AND CODE P2138 SHOWED UP INDICATING PEDAL POSITION SENSOR. I REPLACED PEDAL AND THE ISSUE OF REDUCED ENGINE POWER HAS NOT COME BACK YET (3 WEEKS). OTHER ISSUES HAVE RECENTLY SHOWN BACK UP (NOT STARTING SOMETIMES, STUCK IN 4TH GEAR). I HAVE HAD THE CAR FOR JUST OVER A YEAR (BOUGHT IT FROM ENTERPRISE WITH 14,500 ON IT), AND NOW HAVE 71,000 MILES AND HAVING WAY TOO MANY PROBLEMS FOR IT BEING ALL HIGHWAY AND DRIVING IT EASY. TOO MANY OTHER PEOPLE WITH SAME PROBLEMS NOT TO HAVE IT FIXED/RECALLED BY CHEVY. I USED TO BE A CHEVY GUY, NOW MAY MOVE ELSEWHERE.....

MY SIDE DETECTION MODULES WENT. THE DEALERSHIP COULD NOT GET ME IN FOR 3 WEEKS. 3 WEEKS LATER I HAVE NO ELECTRICAL POWER INCLUDING SPORADIC HEADLIGHTS, AND BLINKERS. I HAVE NO AIR BAGS. THE PARTS WERE ON BACK ORDER. NOW ITS BEEN 6 WEEKS NOW. I DECIDE TO CALL CHEVROLET CUSTOMER CARE. I WAS TOLD SINCE I AM OUT OF WARRANTY THEY CAN DO NOTHING FOR ME. THAT I SHOULD GO RENT A CAR OUT OF MY OWN POCKET TILL THE PARTS COME IN SOMEDAY. THEY DO NOT CARE IF I AM SAFE SINCE I HAVE NO WARRANTY?!?!?! THIS SIDE DETECTION MODULE IS A DANGER AND A SAFETY ISSUE AND SHOULD BE RECALLED AND CHEVROLET SHOULD BE OFFERING EVERYONE INVOLVED A RENT A CAR TILL THEY CAN FIX THE ISSUE. ITS A GREAT FEELING TO KNOW CHEVROLET DOESN'T CARE AT ALL ABOUT YOUR SAFETY!!!

DURING A SCHEDULED MAINTENANCE AT MY DEALERSHIP, LOCATED IN CARROLLTON, OHIO THE REPAIR TECHNICIAN DISCOVERED THAT ALL FOUR GOODYEAR FORTURA HL SIZE 255/65R18 TIRES THAT WERE ORIGINAL ON MY VEHICLE, WERE CRACKING ON THE SIDEWALL NEAR THE TIRES BEAD. I LEARNED THAT THIS PARTICULAR TIRE, THE SAME MAKE, MODEL, SIZE, AND DEFECT, WAS ON A RECALL FROM GOODYEAR. MY VEHICLE, A 2016 CHEVY TRAVERSE LT AWD WAS TAKEN TO THE LOCAL GOODYEAR DEALER. THE DOT NUMBER ON MY TIRES IS 4BXMAROR OR DR. THE DEALER DETERMINED THAT MY TIRES WERE MANUFACTURED AFTER THE GOODYEAR RECALL HAD EXPIRED. SO THE ISSUE HERE IS THAT THE GOODYEAR TIRES ON MY CAR ARE HAVING THE SAME DEFECTS AS THE EXPIRED RECALL TIRES HAD. TO ME THAT MEANS THERE ARE MANY GOODYEAR TIRES THAT ARE DEFECTIVE DRIVING THE ROADS. THIS PRESENTS A SERIOUS SAFETY ISSUE DUE TO THESE DEFECTIVE TIRES BLOWING OUT AT OR NEAR THE CRACKING SIDEWALLS. THE MILES ON MY CAR WHEN THE DEFECT WAS DISCOVERED WAS 28,266. I ENDED UP PURCHASING A SET OF COOPER TIRES AND WAS CHARGED A PRO-RATED COST OF $362.95. IF I PURCHASED THE SAME GOODYEAR FORTERA HL TIRE, I WOULD HAVE PAID A PRO-RATED COST OF $608.00.I FELT AND STILL FEEL THAT GOODYEAR OWES ME A NEW SET OF TIRES AT NO COST DUE TO HAVING THE SAME DEFECTIVE TIRES AS THE EXPIRED RECALL TIRES. I WROTE A LETTER TO THE GOODYEAR TIRE & RUBBER COMPANY CEO, WHO PASSED IT OFF TO THEIR CUSTOMER SERVICE OFFICE WHO OFFERED NO REMEDY OTHER THAN THE PRO-RATED COST. IN CLOSING, THE MAIN ISSUE HERE IS THAT THERE ARE CURRENTLY DEFECTIVE GOODYEAR FORTERA HL TIRES SIZE 255/65R18, THAT ARE BEING DRIVEN ON OUR ROADWAYS BY UNSUSPECTING CONSUMERS. THERE NEEDS TO BE AN IMMEDIATE TOTAL RECALL ON THESE TIRES TO PREVENT POTENTIAL LOSS OF LIFE.

TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING 15-20 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO SERRA CHEVROLET (28111 TELEGRAPH RD, SOUTHFIELD, MI 48034, (866) 722-6987) WHERE IT WAS DIAGNOSED THAT THE IGNITION KEY FAILED. THE CONTACT WAS PROVIDED NEW KEYS AND THE IGNITION WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.

TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: P255/65R18 109S. WHILE THE VEHICLE WAS AT HOWIES TIRE & ALIGNMENT (13540 NW 7TH AVE, MIAMI, FL), THE CONTACT WAS INFORMED THAT ALL THE TIRES WERE DRY ROTTED AND THERE WAS TREAD SEPARATION. THE TIRES NEEDED TO BE REPLACED IMMEDIATELY. TROPICAL CHEVROLET (8880 BISCAYNE BLVD, MIAMI SHORES, FL) WAS CONTACTED, BUT THEIR LOCATION DID NOT HANDLE TIRE RELATED FAILURES. THE MANUFACTURER STATED THAT DUE TO THE DOT NUMBER NOT FALLING WITHIN THE RANGE, THE TIRES WERE NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 15T002000 (TIRES). THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 32,070.