2016 Chevrolet Traverse

Vehicle has had 3 separate occurrences - January, October and November of 2021 - the vehicle suddenly losing its "power" by not accelerating over 40 mph, hard shifting to where it jerked uncontrollably. The dash board message center would say "service stabilitrak" "service traction control" "traction control off". The orange traction control light was also Illuminated on the dashboard. No check engine light was presented, and no codes were stored in the computer. 1s occurrence dealership changed battery, 2nd occurrence could not find an issue, customer refused vehicle back so dealership cleaned ABS tone rings. On all occurrences the customer was close to being rear ended on the major interstate due to losing sudden power. Dealerships are only able to "guess" on repair, due to no codes being stored in the computer. Many complaints for the same issue can be found in a Traverse Facebook group, on Google, and many other personal Traverse owners. There needs to be an open recall and investigation with this issue. None of these fixes are covered under the warranties, and customers must pay out of pocket as the dealership has it coded under "maintenance".

The contact owns a 2016 Chevrolet Traverse. The contact stated that while operating the vehicle, an abnormal moaning sound was present coming from the steering wheel while turning in either direction. The steering wheel had become stiff while turning. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified. The contact indicated that the vehicle was previously serviced regarding a power steering failure. No further information was available. The failure mileage was 108,000.

The power steering pump went out on my 2016 Chevy Traverse which has 34,700 miles on it. At low RPMs the pump would intermittently fail and lock up the steering wheel. This means that when decelerating and attempting to avoid an accident my power steering could have failed causing me to be unable to avoid an otherwise avoidable accident. I was close to hitting another car in a parking lot when I was turning into a parking spot and the power steering failed, but I was able to slam on the brakes in time. I was able to bring it into a mechanic and get it fixed within two days. They were able to test the system and replicate the issues I was having. $1060.05 later I have a new OEM pump installed. The mechanic informed me that the pump he installed was a superseded part by GM. So GM knows it's a junk part and aren't using it anymore but don't care about the customers who bought the junk part originally. The bad pump has been disposed of by the mechanic. I paid for this out of pocket, and did not show this to the police, insurance, or manufacture. There were no warning lights or other indications that the steering was going out, I was simply driving home from work and noticed an intermittent lose of power steering on 6/2/21. I was able to get the vehicle home and fixed by the mechanic the next day 6/3/21.

THE POWER STEERING STARTED TO BECOME NON-EXISTENT AT VERY LOW SPEEDS. THE WHEEL IS EXTREMELY DIFFICULT TO TURN WHEN COMING IN AND OUT OF PARKING SPACES OR TURNING AROUND PARKING LOTS OR TIGHT SPACES. THIS IS VERY DANGEROUS AS THE ONLY TIME THE PS CAN WORK IS TO SPEED UP WHICH IS IMPOSSIBLE WHEN MANEUVERING AROUND PARKING GARAGES. IT IS NOW A PERMANENT PROBLEM WITH MY 2016 TRAVERSE AND I NEED IT FIXED ASAP BUT I DON'T SEE ANY RECALL FOR IT. I SEE SEVERAL OTHER SIMILAR COMPLAINTS ON THE SAME 2016 CHEVY TRAVERSE OR WITHIN THE SAME YEAR MODEL. GM SHOULD ISSUE A RECALL FOR THIS ISSUE NOW BEFORE ANY SERIOUS DAMAGE OR INJURY OCCURS!

RE: 2016 CHEVROLET TRAVERSE WITH 56,000 MILES FEB. 2, 2021, I WAS RETURNING HOME FROM RUNNING ERRANDS , PULLED INTO THE DRIVEWAY AND PER MY NORMAL ROUTINE, ROLLED JUST PAST THE GARAGE DOOR OPENING IN ORDER TO BACK INTO THE GARAGE. WHEN I APPLIED THE BRAKE, THE CAR ACCELERATED INDEPENDENTLY TO FULL THROTTLE AND JUMPED ABOUT 10 OR 12 FEET, SIDESWIPED A TREE AT THE CURVE IN THE DRIVE AND TOOK OUT A 4X4 POST HOLDING MY BIRDFEEDER. I CONTINUED APPLYING THE BRAKE BUT COULD NOT STOP THE CAR. BY STEERING, I WAS ABLE TO MISS ANOTHER TREE AND DROVE INTO THE BACK YARD. THE CAR WAS HEADED TOWARD THE BARN ABOUT 50 YARDS AWAY, BUT I WAS ABLE TO GET THE TRANSMISSION INTO PARK. THE AIR BAGS DID NOT DEPLOY WHEN I HIT THE TREE, AND I WAS NOT INJURED. AS THIS WAS ON PRIVATE PROPERTY WITH NO DAMAGE EXCEPT TO THE CAR, A POLICE REPORT WAS NOT FILED. DID $12,000+ IN DAMAGES PLUS 4 WKS TO FIX. THE CHEVY DEALER FROM WHOM THE CAR WAS PURCHASED SAID THEY WOULD HAVE SOMEONE FROM GM TO RUN A DIAGNOSTIC. THAT WAS 2 WKS AGO AND THEY STILL HAVE MY CAR BUT HAVE DONE NOTHING AS OF YET.

MY VEHICLE WAS PARKED, THEN I STARTED IT UP AND THREE ERROR MESSAGES WERE BLINKING: SERVICE TRACTION CONTROL, TRACTION CONTROL OFF, AND SERVICE STABILITY TRACTION. THE LIGHT WITH VEHICLE AND TIRE MARKS BEHIND IT WAS ON AS WELL. WHEN I STARTED TO DRIVE IT WOULD CUT IN AND OUT LIKE IT WAS GOING TO DIE. THE REAR INSTRUMENT PANEL FOR AC/HEAT ALSO GETS EXTREMELY HOT. THE VEHICLE ONLY HAS 52,000 MILES ON IT.