2016 Chevrolet Traverse

The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags). The contact stated that four local dealers were contacted. The contact was informed that parts were on back order. The manufacturer was not contacted. The contact had not experienced a failure associated with the unrepaired recall repair.

There is an open recall on my 2016 Chevrolet Traverse that I have been trying to get resolved for almost 2 years. I finally opened a case with GM (#{XXX]) back on February 15, 2026 in an effort to escalate the repair. I received a call from a GM rep who has been less than helpful telling me the recall was completed in February of 2024 at a dealership in South Carolina. I explained to him that my vehicle is housed in Florida and has never been to South Carolina. It is clear he is not interested in finding a resolution to my issue. He calls once a week to inform me he's working on it and will get back to me next week. This has been going on for a month. My grandchildren are often passengers in this vehicle and I have major concerns for their safety. It should not take 2 years to get this issue resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and informed that parts were in the warehouse, but no assistance was provided. The contact had not experienced a failure.

The contact owns a 2016 Chevrolet Traverse. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags). The local dealer was made aware of the issue and stated that parts were not yet available. The contact was informed that a call would be received when parts became available; however, the contact had not yet received a call. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were on backorder. The manufacturer was made aware of the issue and confirmed that parts were on backorder. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.