NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
354 reports90,000 miles · Oct 19, 2017
Engine
OUR 2012 CHEVY TRAVERSE 5 YEAR, 100,000 MILE DRIVETRAIN WARRANTY EXPIRES 11/15/2017. OUR 2012 CHEVY TRAVERSE HAD AN ENGINE FAILURE. ALSO BRAKE FAILURE. I WAS TOLD BY THE SERVICE DEPT FROM THE DEALER THAT THE ISSUE WAS A PART FELL INTO THE PISTON. MANUFACTURERS WARRANTY IS 5 YEAR 100,000 MILES, WE HAVE 90,000 MILES AND OUR 5 …
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OUR 2012 CHEVY TRAVERSE 5 YEAR, 100,000 MILE DRIVETRAIN WARRANTY EXPIRES 11/15/2017. OUR 2012 CHEVY TRAVERSE HAD AN ENGINE FAILURE. ALSO BRAKE FAILURE. I WAS TOLD BY THE SERVICE DEPT FROM THE DEALER THAT THE ISSUE WAS A PART FELL INTO THE PISTON. MANUFACTURERS WARRANTY IS 5 YEAR 100,000 MILES, WE HAVE 90,000 MILES AND OUR 5 YEAR ISN'T UP UNITL NOV 15, 2017. DEALER SERVICE MADE US PROVIDE 3 RECEIPTS FROM THE MAINTENANCE SHOP, THEN REQUIRED RECEIPTS UP TIL 2015 WHEN WE LAST USED THE DEALER SERVICE. BECAUSE THE RECEIPTS ALL DID NOT LIST THE VIN # OR LICENSE PLATE THEY WILL NOT HONOR THE WARRANTY. I TOLD THE SERVICE MANAGER YOU ARE MORE THAN WELCOME TO CONTACT THE MAINTENANCE SHOP YOURSELF TO CONFIRM THE CAR THAT WAS SERVICED WAS THE CAR IN QUESTION. THEY REFUSED AND REFUSE TO HONOR THE 5 YEAR, 100,000 MILE DRIVETRAIN WARRANTY. PLEASE HELP, WE NEED THIS CAR FOR TRANSPORTING OUR CHILDREN TO AND FROM SCHOOL, ETC
NHTSA ODI #11034695
72,200 miles · Oct 19, 2017
Engine
MY 2012 CHEVROLET TRAVERSE WITH 72,000 MILES IS EXPERIENCING THE SAME ISSUE AS MANY OTHER CHEVROLET VEHICLES REGARDING V6 TIMING CHAIN. CHECK ENGINE LIGHT COMES ON WITH CODE P0016 P0017. SINCE I PURCHASED MY VEHICLE IN DECEMBER OF 2011, I'M OVER THE 5 YEAR PORTION OF THE WARRANTY AND THE 2012 TRAVERSE IS NOT INCLUDED IN THE CU…
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MY 2012 CHEVROLET TRAVERSE WITH 72,000 MILES IS EXPERIENCING THE SAME ISSUE AS MANY OTHER CHEVROLET VEHICLES REGARDING V6 TIMING CHAIN. CHECK ENGINE LIGHT COMES ON WITH CODE P0016 P0017. SINCE I PURCHASED MY VEHICLE IN DECEMBER OF 2011, I'M OVER THE 5 YEAR PORTION OF THE WARRANTY AND THE 2012 TRAVERSE IS NOT INCLUDED IN THE CUSTOMER SERVICE PROGRAM EXTENDING THE WARRANTY ON VEHICLES WITH THE SAME ENGINE TO 10 YEARS / 120,000 MILES. CHEVROLET NEEDS TO BE MADE TO RECALL VEHICLES THEY MADE WITH THIS ISSUE.
NHTSA ODI #11034675
50,000 miles · Oct 6, 2017
Unknown Or Other
WHEN IT IS COLD OUTSIDE THERE IS NO SOUND IN THE TRAVERSE. NO MUSIC, BACK UP WANING, OR TURN SIGNAL NOISE. THE CARE HAS TO WARM UP TO MAKE SOUND.
NHTSA ODI #11032142
58,000 miles · Oct 6, 2017
Visibility/wiper
WIPERS WILL ONLY WORK ON HIGH. THEE IS NO LOW OR INTERMEDIATE.
NHTSA ODI #11032141
106,000 miles · Sep 21, 2017
Electrical SystemSteeringVehicle Speed Control
"TAKATA RECALL" I HAVE HAD THIS CAR FOR A FEW YEARS AND EVERY YEAR I HAVE HAD TO REPLACE THE ALTERNATOR AND OR BATTERY. THIS MORNING I WAS DRIVING MY SON TO DAYCARE AND MY SON TO WORK THE CHECK BATTERY SYSTEMS LIGHT CAME ON. I KNOW FROM PREVIOUS EXPERIENCE THAT THE CAR IS ABOUT TO COMPLETELY SHUT DOWN. AS EXPECTED A FEW MILES U…
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"TAKATA RECALL" I HAVE HAD THIS CAR FOR A FEW YEARS AND EVERY YEAR I HAVE HAD TO REPLACE THE ALTERNATOR AND OR BATTERY. THIS MORNING I WAS DRIVING MY SON TO DAYCARE AND MY SON TO WORK THE CHECK BATTERY SYSTEMS LIGHT CAME ON. I KNOW FROM PREVIOUS EXPERIENCE THAT THE CAR IS ABOUT TO COMPLETELY SHUT DOWN. AS EXPECTED A FEW MILES UP THE ROAD THE TRACTION LIGHT, ABS LIGHT AND OTHER LIGHTS APPEARED ON THE DASHBOARD. THE CAR SHUT DOWN COMPLETELY, THE HAZARD LIGHTS WILL NOT EVEN TURN ON. AS I STATED BEFORE THIS IS THE THIRD TIME THAT I HAVE AS THIS PROBLEM IN THE SAME AMOUNT OF YEARS. I HAVE TAKEN IT TO THE DEALER TO BE CHECKED BUT THE ARE NOT SURE WHAT TO LOOK FOR DUE TO THE FACT THAT THERE IS NOT A RECALL. THIS NEEDS TO BE INVESTIGATED. THESE CARS ARE BUILT TO HOLD FAMILIES. THE CAR SHUTTING DOWN FOR NO REASON AND WITHOUT MUCH WARNING IS PUTTING LIVES AT RISK. THE CHEVY TRAVERSE IS A POPULAR CAR FOR FAMILIES BECAUSE OF THE SPACE. THERE ARE HUNDREDS OF COMPLAINTS FROM OTHER FAMILIES HAVING THIS SAME EXACT PROBLEM. PLEASE DON'T WAIT UNTIL IT BECOMES DEADLY TO TAKE ACTION.
NHTSA ODI #11024827
100,000 miles · Sep 11, 2017
Electrical SystemElectronic Stability Control (esc)
AFTER PULLING ONTO A HIGHWAY AND ACCELERATING TO 60 MPH, ALL OF THE LIGHTS ON THE DASHBOARD OF MY 2012 CHEVY TRAVERSE CAME ON INCLUDING TRACTION CONTROL, BATTERY, ENGINE LIGHT ETC CAME ON AND MY VEHICLE LOST POWER WHEN PUSHING THE ACCELERATOR. I PULLED TO THE SIDE OF THE ROAD AND TURNED OFF MY ENGINE AND WAITED 5-10 MINUTES, W…
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AFTER PULLING ONTO A HIGHWAY AND ACCELERATING TO 60 MPH, ALL OF THE LIGHTS ON THE DASHBOARD OF MY 2012 CHEVY TRAVERSE CAME ON INCLUDING TRACTION CONTROL, BATTERY, ENGINE LIGHT ETC CAME ON AND MY VEHICLE LOST POWER WHEN PUSHING THE ACCELERATOR. I PULLED TO THE SIDE OF THE ROAD AND TURNED OFF MY ENGINE AND WAITED 5-10 MINUTES, WHEN I RESTARTED MY ENGINE, THE DASHBOARD LIGHTS WERE STILL ON. I PULLED ONTO THE HIGHWAY AND THE VEHICLE STILL WOULD NOT ACCELERATE FASTER THAN 30 MPH SO I MADE A U-TURN IN THE HIGHWAY, RETURNED TO MY HOME, AND THE VEHICLE WOULD NOT GO UP MY DRIVEWAY. I ROLLED BACK DOWN THE DRIVEWAY AND AGAIN WAITED ON THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE, AND WHEN I RESTARTED THE VEHICLE, MADE A LOOP IN THE HIGHWAY AND FINALLY WAS ABLE TO GO UP MY DRIVEWAY TO RETURN HOME. FYI - I CALLED WWW.SAFECARS.GOV AND WAS TOLD THERE ARE NO RECALLS ON THE 2012 CHEVY TRAVERSE, AND I WOULD HAVE TO PAY FOR IT'S REPAIR EVEN THOUGH THERE WERE 196 COMPLAINTS ONLINE OF OTHER PEOPLE EXPERIENCING THE SAME ISSUES. I HAVE FIVE GRANDKIDS AND A DISABLED HUSBAND WHO I HAVE TO DRIVE 80 MILES TO THE DR 2-3 DAYS A WEEK. I CANNOT AFFORD TO PAY TO FIX THIS VEHICLE AND I RECEIVED ABSOLUTELY ZERO SYMPATHY FROM THE LADY WHO ANSWERED THE PHONE. I GET THAT SHE DOES NOT DO THE RECALLS BUT AS A PERSON WHO NEEDS MY CAR AND WHO IS EXPERIENCING A VERY DANGEROUS SITUATION, SHE COULD OFFER NO ADVICE AND DID NOT COMPLETE A COMPLAINT ON MY BEHALF. IT WAS OBVIOUS IT WAS NOT HER PROBLEM BECAUSE SHE KEPT REPEATING THAT I WOULD HAVE TO PAY.... POOR TRAINING AND POOR CUSTOMER SERVICE SKILLS. I HAVE WORKED IN GOVERNMENT FOR 20+ YEARS AND I KNOW HOW TO SPEAK TO CUSTOMERS WHO ARE UPSET FOR GOOD REASON, EVEN IF I CANNOT GIVE THEM THE RESPONSE THEY ARE SEEKING, THEY HANG UP THE PHONE FEELING LIKE THEY WERE HEARD.
NHTSA ODI #11022670
90,000 miles · Aug 21, 2017
Fuel/propulsion System
IT IS A KNOWN PROPLEM THAT GM MAKES FUEL PUMPS WITH FUEL SENSORS THAT FAIL RANDOMLY AND OFTEN. I KNOW ONE PERSON WHO HAS REPLACED IT FOUR TIMES. OURS HAS FAILED.. THE FUEL GAUGE NOW DOESN'T WORK, AND SOMETIMES THE VEHICLE WILL REJECT FUEL. MY WIFE HAS BEEN STRANDED WITH OUR CHILDREN IN ONE HUNDRED DEGREE WEATHER BECAUSE OF THIS…
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IT IS A KNOWN PROPLEM THAT GM MAKES FUEL PUMPS WITH FUEL SENSORS THAT FAIL RANDOMLY AND OFTEN. I KNOW ONE PERSON WHO HAS REPLACED IT FOUR TIMES. OURS HAS FAILED.. THE FUEL GAUGE NOW DOESN'T WORK, AND SOMETIMES THE VEHICLE WILL REJECT FUEL. MY WIFE HAS BEEN STRANDED WITH OUR CHILDREN IN ONE HUNDRED DEGREE WEATHER BECAUSE OF THIS. THE DEALER WANTS A THOUSAND DOLLARS TO REPLACE IT, BECAUSE THEY INSIST ON REPLACING THE WHOLE PUMP AND DROPPING THE FUEL TANK TO DO IT.
NHTSA ODI #11018742
56,500 miles · Aug 1, 2017
Steering
OUR 2012 TRAVERSE WITH ~57,000 MILES ON IT HAD A POWER STEERING PUMP AND RACK AND PINION FAILURE. THE VEHICLE BECAME HARD TO TURN AND THE TWO COMPONENTS NEEDED TO BE REPLACED. I AM TOLD THERE IS A RECALL ON SOME OF THE MODEL/YEARS FOR THIS ISSUE BUT NOT OURS. I WOULD LIKE GM TO INVESTIGATE AND INCLUDE OUR YEAR/MODEL IN THE RECAL…
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OUR 2012 TRAVERSE WITH ~57,000 MILES ON IT HAD A POWER STEERING PUMP AND RACK AND PINION FAILURE. THE VEHICLE BECAME HARD TO TURN AND THE TWO COMPONENTS NEEDED TO BE REPLACED. I AM TOLD THERE IS A RECALL ON SOME OF THE MODEL/YEARS FOR THIS ISSUE BUT NOT OURS. I WOULD LIKE GM TO INVESTIGATE AND INCLUDE OUR YEAR/MODEL IN THE RECALL AS WELL.
NHTSA ODI #11011946
87,000 miles · Aug 1, 2017
Electrical SystemElectronic Stability Control (esc)Power Train
I WAS DRIVING MY CAR ON I-75. THE DOOR LOCKS STARTED LOCKING AND UNLOCKING, THE VEHICLE LOST POWER AND WENT FROM 65 MPH DOWN TOO 25 MPH, AND THE TRACTION CONTROL OFF AND ON KEPT SWITCHING. THE VEHICLE WOULD NOT GAIN SPEED, EVEN WHILE DEPRESSING THE ACCELERATOR. NO CHECK ENGINE LIGHTS OR ANY OTHER LIGHTS WERE ON EXCEPT FOR THE TR…
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I WAS DRIVING MY CAR ON I-75. THE DOOR LOCKS STARTED LOCKING AND UNLOCKING, THE VEHICLE LOST POWER AND WENT FROM 65 MPH DOWN TOO 25 MPH, AND THE TRACTION CONTROL OFF AND ON KEPT SWITCHING. THE VEHICLE WOULD NOT GAIN SPEED, EVEN WHILE DEPRESSING THE ACCELERATOR. NO CHECK ENGINE LIGHTS OR ANY OTHER LIGHTS WERE ON EXCEPT FOR THE TRACTION CONTROL OFF/ON LIGHTS. I WAS ALMOST HIT BY A SEMI. I PULLED OVER, SHUT THE VEHICLE OFF FOR 5-10 MINUTES, AND RESTARTED IT. NO LIGHTS WERE ON, AND I ATTEMPTED TO DRIVE HOME. WHILE IN A SLOW SPEED ON A SIDE ROAD, APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY STARTED LOCKING AND UNLOCKING, AND THIS TIME SUDDENLY ACCELERATED. I PUT THE CAR IN NEUTRAL. AGAIN THE TRACTION CONTROL OFF AND ON KEPT DISPLAYING ON THE DCIM. EACH TIME THE VEHICLE RANDOMLY ACCELERATES OR DECELERATES THE DOORS WILL UNLOCK THEN LOCK AND UNLOCK AND LOCK, THE WARNING CHIME GOES OFF RAPIDLY AND THE CAR WILL THEN EITHER DECELERATE OR ACCELERATE. THE TRACTION CONTROL OFF THEN ON THEN OFF THEN ON COMES ON, AND THEN THE CAR IS FINE.
NHTSA ODI #11011939
79,000 miles · Jul 31, 2017
Steering
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE BEING OPERATED AT A LOW SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE FREEMONT CHEVROLET DEALER WAS CONTACTED AND DIAGNOSED THAT THE POWER STEERING RACK AND PUMP WERE DEFECTIVE AND NEEDED TO BE REPLAC…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE BEING OPERATED AT A LOW SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE FREEMONT CHEVROLET DEALER WAS CONTACTED AND DIAGNOSED THAT THE POWER STEERING RACK AND PUMP WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000...... .UPDATED 11/16/17 *BF *JS
NHTSA ODI #11011725
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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