NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
354 reports70,000 miles · Jul 25, 2017
Power TrainSuspension
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE MAKING A LEFT TURN, THE CONTACT HEARD A CRUNCHING NOISE COMING FROM THE FRONT TIRES OF THE VEHICLE. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR SHIFTER INTO NEUTRAL TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIA…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE MAKING A LEFT TURN, THE CONTACT HEARD A CRUNCHING NOISE COMING FROM THE FRONT TIRES OF THE VEHICLE. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR SHIFTER INTO NEUTRAL TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE COULD BE THE TRANSMISSION. THE MECHANIC SUGGESTED TAKING THE VEHICLE TO A DEALER. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET (LOCATED AT 4742 MCHENRY, MODESTO, CA 95356) WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE FRONT AXLE COMPLETELY DETACHED AND THE REAR DIFFERENTIAL ALSO WAS DETACHED AND NEEDED TO BE REPLACED. THE TECHNICIAN ALSO STATED THAT THE TRANSMISSION WAS FAULTY, BUT COULD NOT DETERMINE WITHOUT DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS OUT OF WARRANTY IN APRIL OF 2017. THE BEST THE MANUFACTURER COULD DO WAS TO OFFERED 40% OFF THE REPAIR FEES. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA ODI #11010629
Mileage unknown · Jul 22, 2017
Steering
I TOOK MY 2012 CHEVROLET TRAVERSE IN FOR A STANDARD OIL CHANGE TODAY AND THEY TELL ME THAT I HAVE A STEERING GEAR LEAK AT 34,000 MILES. I AM READING THAT MANY OTHERS ALSO HAVE THIS PROBLEM. THE COST TO FIX IS $1,375. THIS IS A MAJOR SAFETY ISSUE AND GM SHOULD BE DOING A RECALL AND PAYING FOR THE REPAIR. I WAS GOING TO GO ON …
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I TOOK MY 2012 CHEVROLET TRAVERSE IN FOR A STANDARD OIL CHANGE TODAY AND THEY TELL ME THAT I HAVE A STEERING GEAR LEAK AT 34,000 MILES. I AM READING THAT MANY OTHERS ALSO HAVE THIS PROBLEM. THE COST TO FIX IS $1,375. THIS IS A MAJOR SAFETY ISSUE AND GM SHOULD BE DOING A RECALL AND PAYING FOR THE REPAIR. I WAS GOING TO GO ON A FAMILY VACATION AND NOW NEED TO GET THIS FIXED FIRST.
NHTSA ODI #11010089
115,000 miles · Jul 11, 2017
Air BagsElectronic Stability Control (esc)Seat Belts
HAVE ONLY HAD THIS VEHICLE SINCE LATE JANUARY 2017. WITHIN 2 DAYS OF HAVING IT, THE SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND REDUCE ENGINE POWER ALARMS CAME UP. THERE WAS ALSO GAS FUMES FILLING MY CAR. HAD SERVICE COMPLETED, ALL THAT WAS FOUND WAS A FOULED OUT SPARK PLUG. CAR HAS HAD THESE SAME ALARMS COME UP MAYBE A DO…
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HAVE ONLY HAD THIS VEHICLE SINCE LATE JANUARY 2017. WITHIN 2 DAYS OF HAVING IT, THE SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND REDUCE ENGINE POWER ALARMS CAME UP. THERE WAS ALSO GAS FUMES FILLING MY CAR. HAD SERVICE COMPLETED, ALL THAT WAS FOUND WAS A FOULED OUT SPARK PLUG. CAR HAS HAD THESE SAME ALARMS COME UP MAYBE A DOZEN TIMES OVER THE PAST 6 MONTHS. THE FIRST TIME THESE CAME UP, VEHICLE WAS IDLING. OTHER TIMES. I WAS DRIVING ON THE INTERSTATE. HAVE ALSO HAD THE SERVICE AIRBAG LIGHT COME UP AS WELL. THE MIDDLE SEATBELT IN THE CENTER OF THE CAR, DOESN'T COME OUT AT ALL.
NHTSA ODI #11004362
112,000 miles · Jun 25, 2017
Electronic Stability Control (esc)EngineStructure
I BOUGHT THE CAR 12/2015. WHEN THE ENGINE STOPPED ON ME ON 1-95 WITH MY CHILDREN AND I, WE WERE TERRIFIED. DURING A SERVICE IN 2/2016, I FOUND OUT THERE WAS A 20,000 MILE DISCREPANCY. THEY SUPPOSEDLY FIXED THE ENGINE BUT THE A/C WAS NOT COVERED IN THE STANDARD WARRANTY. SINCE THEN, I BOUGHT MY CAR TO AUTONATION IN APROX. 12 TIME…
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I BOUGHT THE CAR 12/2015. WHEN THE ENGINE STOPPED ON ME ON 1-95 WITH MY CHILDREN AND I, WE WERE TERRIFIED. DURING A SERVICE IN 2/2016, I FOUND OUT THERE WAS A 20,000 MILE DISCREPANCY. THEY SUPPOSEDLY FIXED THE ENGINE BUT THE A/C WAS NOT COVERED IN THE STANDARD WARRANTY. SINCE THEN, I BOUGHT MY CAR TO AUTONATION IN APROX. 12 TIMES. LAST TIME, I BOUGHT THE CAR OVER IN MAY, I DROPPED IN OFF BECAUSE MY CAR WAS SHAKING, GAS WAS COMING OUT THE PIPE AND THEN IT STOPPED AND RECEIVED MY CAR BACK OVER 24 HOURS LATER. WHEN I PICKED MY CAR BACK, I RECEIVED A ESTIMATE OF ATLEAST $3,000 AND WAS TOLD IF I WERE TO GET THE CERTAIN REPAIRS DONE TO THE CAR, IT DOES NOT MEAN THAT, MY CAR WOULD STOP HAVING THE PROBLEM, WHEN THE CAR STOPS. AGAIN, THIS MONTH, MY CAR DID THE SAME THING AND THE TRUNK DOOR WOULD NOT STAY OPEN, I HAVE TO HOLD THE DOOR UP WITH MY HANDS. THEN I TOOK IT SOMEWHERE ELSE, THAT REPAIR CENTER, STATED THAT MY COMPUTER HAS PROBLEMS, I NEED A NEW CONDENSER AND COMPRESSOR.
NHTSA ODI #11001198
43,000 miles · Jun 19, 2017
Steering
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT DISCOVERED THAT POWER STEERING FLUID LEAKED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (JOSEPH CHEVROLET IN CINCINNATI, OHIO) WHERE IT WAS DIAGNOSED THAT THE LEAK WAS DUE TO A FAULTY POWER STEERING PUMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTI…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT DISCOVERED THAT POWER STEERING FLUID LEAKED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (JOSEPH CHEVROLET IN CINCINNATI, OHIO) WHERE IT WAS DIAGNOSED THAT THE LEAK WAS DUE TO A FAULTY POWER STEERING PUMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000. UPDATED 08/31/17*LJ *CN
NHTSA ODI #11000048
98,700 miles · Jun 16, 2017
Electrical SystemElectronic Stability Control (esc)Vehicle Speed Control
I STARTED MY CAR AND DROVE OUT MY DRIVEWAY AS SOON AS I GET TO THE CORNER TO TURN MY STERLING WHEEL LOCKED UP AND THEN I HAD TO HURRY UP TO BRAKE IN ORDER TO NOT HIT THE SIGN AND CURB. FINALLY WHEN IT RELEASED I GOT TO THE MAIN ROAD AND WAS DRIVING ABOUT 20-25 MPH MY VEHICLE RADIO STARTED TO SWITCH FROM FM TO CD ON ITS ON AND TH…
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I STARTED MY CAR AND DROVE OUT MY DRIVEWAY AS SOON AS I GET TO THE CORNER TO TURN MY STERLING WHEEL LOCKED UP AND THEN I HAD TO HURRY UP TO BRAKE IN ORDER TO NOT HIT THE SIGN AND CURB. FINALLY WHEN IT RELEASED I GOT TO THE MAIN ROAD AND WAS DRIVING ABOUT 20-25 MPH MY VEHICLE RADIO STARTED TO SWITCH FROM FM TO CD ON ITS ON AND THEN I COULDN'T ACELLRATE TO A HIGHER SPEED. THE VEHICLE DISPLAY SHOWED SERVICE TRACTION CONTROL, SERVICE STABILITRAK AND TRACTION CONTROL TURNED OFF. THERE WAS SOME KIND OF ENGINE LOSS BUT IT STALLED OUT TOO. THIS HAPPENED TWO TIMES NOW! I SEE IT HAS BEEN A PROBLEM WITH THE TRAVERSE SINCE 2011 MODELS. THE CHEVY DEALERSHIP DOES NOTHING TO FIX THIS. I AM TERRIFIED TO DRIVE THIS CAR WITH MY FAMILY AND HAVE US GET IN AN ACCIDENT. I HAVE OWNED THIS CAR FOR 1.5 YEARS. SOMEONE COULD GET HURT OR KILLED WHILE DRIVING ONE. THEY ARE NOT FINDING OUT THE ISSUES OR RECALLING THESE VEHICLES!!
NHTSA ODI #10995590
133,000 miles · Jun 7, 2017
Engine
2012 CHEVROLET TRAVERSE ENGINE KNOCKING NOISE. THOUGHT IS WAS ROD KNOCKING BUT KNOW BELIEVE IT TO BE TIMING CHAIN. VEHICLE IS OUT OF WARRANTY AND DOES NOT RUN. CHEVROLET NEED TO RECALL THESE ENGINES AND FIX THESE TIMING CHAINS.
NHTSA ODI #10993666
80,000 miles · May 27, 2017
Electronic Stability Control (esc)EnginePower Train
EXPERIENCED AN ISSUE WITH REDUCED ENGINE POWER/STABILITRAK/TRACTION OFF. THIS HAPPENED SUDDENLY WITHOUT WARNING WHILE I WAS HEADED HOME WORK.ENGINE REVING UNABLE TO MOVE AT NORMAL SPEED I TOOK IT TO THE DEALERSHIP & WAS TOLD IT WAS 3 BROKEN WIRES ON THE TCM. GOT THE TRUCK BACK AND ALL SEEMED OK, THEN LESS THAN 1 WEEK LATER AF…
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EXPERIENCED AN ISSUE WITH REDUCED ENGINE POWER/STABILITRAK/TRACTION OFF. THIS HAPPENED SUDDENLY WITHOUT WARNING WHILE I WAS HEADED HOME WORK.ENGINE REVING UNABLE TO MOVE AT NORMAL SPEED I TOOK IT TO THE DEALERSHIP & WAS TOLD IT WAS 3 BROKEN WIRES ON THE TCM. GOT THE TRUCK BACK AND ALL SEEMED OK, THEN LESS THAN 1 WEEK LATER AFTER PULLING OUT OF MY DRIVEWAY CHMES STARTED DINGING,CHECK ENGINE LIGHT STARTED FLASHING, TRACTION CONTOL LIGHT CAME ON, DIC SHOWED "SERVICE STIBILITRACK" AND "SERVICE TRACTION CONTROL" IT IS AT THE DEALERSHIP NOW...
NHTSA ODI #10991949
100,750 miles · May 20, 2017
Engine
ENGINE ISSUES APPEARED AROUND 80K MILES. STARTED AS A PINGING SOUND WHEN DRIVING ONE DAY, WITHIN 20 MINUTES AND WITHOUT WARNING, CHECK ENGINE LIGHT WAS ON AND POWER WAS VERY LIMITED. WAS DRIVING ON A TWO LANE ROAD AND WAS ABLE TO IMMEDIATELY PULL OVER, COULD HAVE BEEN A MUCH DIFFERENT SITUATION IF THIS OCCURRED ON THE HIGHWAY …
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ENGINE ISSUES APPEARED AROUND 80K MILES. STARTED AS A PINGING SOUND WHEN DRIVING ONE DAY, WITHIN 20 MINUTES AND WITHOUT WARNING, CHECK ENGINE LIGHT WAS ON AND POWER WAS VERY LIMITED. WAS DRIVING ON A TWO LANE ROAD AND WAS ABLE TO IMMEDIATELY PULL OVER, COULD HAVE BEEN A MUCH DIFFERENT SITUATION IF THIS OCCURRED ON THE HIGHWAY OR IN A HIGH TRAFFIC AREA. HAD THE CAR TOWED TO THE DEALER WHO REPORTED ENGINE FAILURE AND "REPLACED 2 RODS." COVERED UNDER POWER TRAIN WARRANTY. NOT EVEN 1 YEAR LATER, AT 100,750 MILES, THE ENGINE FAILED AGAIN. SAME SOUND WHEN PULLING OUT OF THE DRIVEWAY. IMMEDIATELY PARKED AND HAD CAR TOWED AGAIN. DEALER STATED THAT IT IS NO LONGER WITHIN THE 100,000 POWER TRAIN MILE WARRANTY AND WILL COST UPWARDS OF $5,900 TO REPAIR. VEHICLE WAS SERVICED IN ACCORDANCE WITH MANUFACTURER'S RECOMMENDATIONS.
NHTSA ODI #10990706
73,000 miles · May 2, 2017
Electrical System
I WAS PUTTING GROCERIES AWAY IN THE BACK OF MY PARKED TRAVERSE WHENTHE LIFT GATE SUDDENLY SLAMMED DOWN AND HIT ME ON THE BACK OF THE HEAD. LIFT GATE OPENS THEN SLAMS SHUT, WON'T REMAIN OPEN.
NHTSA ODI #10982983
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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