NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
354 reports48,500 miles · Jan 12, 2018
Engine
PROBLEM STARTED AT 48,000 MILES ENGINE MISFIRES, DROPS POWER WHEN TRAVELING AT HIGH RATE OF SPEED, SERVICE AIRBAG, SERVICE STABILIZER WARNING MESSAGES COME UP ON DASHBOARD ALONG WITH ALL WARNING LIGHTS. EXTREMELY DANGEROUS WHEN TRAVELING AND REDUCED POWER OCCURS. CHEVROLET AND SERVICE DEALERSHIP ARE NOT STANDING BEHIND VEHICLE A…
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PROBLEM STARTED AT 48,000 MILES ENGINE MISFIRES, DROPS POWER WHEN TRAVELING AT HIGH RATE OF SPEED, SERVICE AIRBAG, SERVICE STABILIZER WARNING MESSAGES COME UP ON DASHBOARD ALONG WITH ALL WARNING LIGHTS. EXTREMELY DANGEROUS WHEN TRAVELING AND REDUCED POWER OCCURS. CHEVROLET AND SERVICE DEALERSHIP ARE NOT STANDING BEHIND VEHICLE AND CANNOT FIND ISSUE TO REPAIR THE VEHICLE. I FEEL AS THOUGH THERE NEEDS TO BE A RECALL AS THIS COULD CAUSE A DEADLY ACCIDENT WHEN DROPPING TO TWO ENGINE CYLINDERS WHILE DRIVING
NHTSA ODI #11062459
Mileage unknown · Jan 3, 2018
Air Bags
I DO NOT KNOW IF THIS IS A TAKATA PROBLEM BECAUSE I WAS INFORMED THAT TAKATA WENT BANKRUPT. ON NOVEMBER 1, 2017 I TOOK MY SUV INTO GEORGE NAHAS CHEVROLET DEALER DUE TO MY PROBLEM . I INFORMED THEM THAT MY AIRBAG LIGHT WENT ON AND OFF. I THOUGHT IT WAS AN ELECTRICAL PROBLEM BECAUSE I CAN REACH UNDER MY SEAT AND MOVE THE WIRES …
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I DO NOT KNOW IF THIS IS A TAKATA PROBLEM BECAUSE I WAS INFORMED THAT TAKATA WENT BANKRUPT. ON NOVEMBER 1, 2017 I TOOK MY SUV INTO GEORGE NAHAS CHEVROLET DEALER DUE TO MY PROBLEM . I INFORMED THEM THAT MY AIRBAG LIGHT WENT ON AND OFF. I THOUGHT IT WAS AN ELECTRICAL PROBLEM BECAUSE I CAN REACH UNDER MY SEAT AND MOVE THE WIRES AND THE LIGHT WOULD GO OFF. THEY CHARGE ME $199.90 FOR A DIAG AND LATER INFORMED ME THAT IT WAS A POOR CONNECTION. I DROVE THE CAR AND A FEW DAYS LATER THE LIGHT WENT ON AGAIN. I TOOK MY CAR IN AGAIN AND I THOUGHT THEY FIXED IT THIS TIME BUT AGAIN A FEW DAYS LATER THE LIGHT WENT ON AGAIN. BACK AGAIN TO NAHAS CHEVROLET AND THIS TIME AFTER WAITING HOURS THEY TOLD ME THAT I NEEDED TO REPLACE THE AIRBAG AND IT WILL COST ME $1,037.90. I WAS NOT A HAPPY CAMPER. I DECIDED NOT TO PAY $1,037.90 BECAUSE THE CAR WAS A 2012. I ASKED THE MANAGER TO REFUND MY $199.90 BECAUSE AFTER THE FIRST REPAIR IT WASN'T FIX AND THEN AFTER THE SECOND ATTEMPT I HAD THE SAME PROBLEM. AFTER THE 3RD TIME I MET WITH THE SERVICE MANAGER, MY CONVERSATION WITH HIM WAS SINCE NATAKA WENT BANKRUPT NO OTHER NOTIFICATIONS WOULD BE GIVEN. IN MY OPINION NOW CHEVY OR THE DEALER NOW CARRIES THE RESPONSIBILITY TO REPAIR THE AIRBAG PROBLEM. I HOPE YOU UNDERSTAND MY PROBLEM AND AGREE WITH ME THAT THE DEALER HAS TO FIX MY PROBLEM.
NHTSA ODI #11058249
105,000 miles · Dec 30, 2017
Visibility/wiper
VEHICLE IS REGISTERED IN MONTANA, ONE OF THE STATES LISTED IN RECALL #12V151000, RE: WINDSHIELD WIPERS BECOMING INOPERABLE IN COLD WEATHER. CHECK SHOWS MY VEHICLE IS NOT SUBJECT TO THIS RECALL, BUT MY PROBLEM MATCHES IT EXACTLY. CONDITIONS, -12DEG AND LIGHT SNOW. VEHICLE HAS BEEN IDLING ABOUT 10 MIN WITH DEFROSTER ON. I BRUSH…
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VEHICLE IS REGISTERED IN MONTANA, ONE OF THE STATES LISTED IN RECALL #12V151000, RE: WINDSHIELD WIPERS BECOMING INOPERABLE IN COLD WEATHER. CHECK SHOWS MY VEHICLE IS NOT SUBJECT TO THIS RECALL, BUT MY PROBLEM MATCHES IT EXACTLY. CONDITIONS, -12DEG AND LIGHT SNOW. VEHICLE HAS BEEN IDLING ABOUT 10 MIN WITH DEFROSTER ON. I BRUSHED OFF WINDSHIELD AND CLEARED COME ICE THAT HAD COLLECTED ON THE WIPER BLADES AND AT THE BASE OF THE WIPER ARMS. WHEN I GOT IN THE VEHICLE AND TURNED ON THE WIPERS, THE ARMS WOULD NOT MOVE. I PURCHASED THE VEHICLE USED 6 MONTHS AGO, SO I DON'T KNOW IF THIS HAS HAPPENED BEFORE. I BELIEVE THE ONLY PRIOR OWNER WAS ALSO IN MONTANA.
NHTSA ODI #11057502
87,000 miles · Dec 27, 2017
Structure
THE TAIL GATE LIFT ASSIST NO LONGER WORKS, TO LIFT IT I'M LIFTING THE WHOLE WEIGHT OF THE TAILGATE. IT WON'T STAY OPEN, SO I HAVE TO HOLD IT UP WHILE TRYING TO PUT SOMETHING IN THE BACK. THERE IS A RECALL ON THIS FOR THE TRAVERSE, BUT MY VIN DOES NOT APPEAR TO BE INCLUDED.
NHTSA ODI #11056869
89,000 miles · Dec 20, 2017
Electrical SystemElectronic Stability Control (esc)Power Train
THIS INCIDENT OCCURRED TWICE. DRIVING DOWN THE FREEWAY AT FREEWAY SPEEDS, A LOUD CLUNK WAS HEARD, THE VEHICLE JERKED, CHECK ENGINE LIGHT APPEARED, CHECK STABILITRAX AND TRACTION CONTROL MESSAGES APPEARED AND STABILITRAX DISABLED, SPEEDOMETER REMAINED FROZEN AT SPEED THIS INCIDENT OCCURRED. WHILE DRIVING TO SAFE LOCATION TO STOP,…
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THIS INCIDENT OCCURRED TWICE. DRIVING DOWN THE FREEWAY AT FREEWAY SPEEDS, A LOUD CLUNK WAS HEARD, THE VEHICLE JERKED, CHECK ENGINE LIGHT APPEARED, CHECK STABILITRAX AND TRACTION CONTROL MESSAGES APPEARED AND STABILITRAX DISABLED, SPEEDOMETER REMAINED FROZEN AT SPEED THIS INCIDENT OCCURRED. WHILE DRIVING TO SAFE LOCATION TO STOP, VEHICLE APPEARED TO BE STUCK IN A SPECIFIC GEAR THAT IS LOWER THAN NORMAL FOR FREEWAY DRIVING, RPMS WERE MUCH HIGHER THAN NORMAL. WHEN ATTEMPTING TO ACCELERATE FROM A STANDSTILL, VEHICLE APPEARS TO HAVE NO POWER (PROBABLY DUE TO ACCELERATING FROM 0 MPH IN A HIGHER GEAR). I TOOK VEHICLE TO BOWMAN CHEVROLET SERVICE CENTER FOR ATTENTION AND THEY WERE UNABLE TO DUPLICATE THE INCIDENT THOUGH THEY DID STATE THAT THEY SEE ERROR CODES IN THE SYSTEM FOR LOSS OF COMMUNICATION. AFTER TESTING AND TROUBLESHOOTING FOR UP TO 2 WEEKS, SERVICE DEPARTMENT STATED THAT THEY ARE UNABLE TO DETERMINE THE CAUSE OF THE ERROR BUT DURING THEIR TESTING THEY FOUND THE BATTERY NEEDS TO BE REPLACED. ASSISTANT MANAGER OF THE SERVICE CENTER STATES THAT A BATTERY REPLACEMENT MAY OR MAY NOT FIX THE PROBLEM. I MADE A CASE (#[XXX]) WITH CHEVROLET BUT THE ADVISER RECEIVED INFORMATION FROM THE DEALERSHIP THAT WAS FALSE AND STATED THERE WAS NOTHING FURTHER HE COULD DO. THE INFORMATION HE RECEIVED FROM THE DEALER IS THAT THEY WERE WAITING FOR ME TO AUTHORIZE CHARGES FOR ADDITIONAL DIAGNOSIS. I DID AUTHORIZE BOWMAN CHEVROLET TO REPLACE THE BATTERY. MY CONCERN IS THAT I AM NOW TAKING BACK A CAR THAT IS A SAFETY HAZARD AND ALLOWING MY WIFE TO DRIVE, AND DAUGHTER TO RIDE IN, THIS VEHICLE THAT HAS A KNOWN ISSUE. LUCKILY FOR US THE ISSUE OCCURRED AT NIGHT WHEN THERE WAS NO ONE ON THE ROADS BUT IF IT OCCURRED DURING RUSH HOUR IT COULD CAUSE AN ACCIDENT. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11055695
107,000 miles · Dec 12, 2017
Engine
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN WAS STRETCHED AND NEEDED TO BE REPLACED. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS AN A…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN WAS STRETCHED AND NEEDED TO BE REPLACED. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE WHILE ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11054127
104,000 miles · Dec 8, 2017
Power Train
THE CAR STUTTERED WHILE DRIVING IN REVERSE AND FIRST GEAR. SHE BACKED OUT OF A PARKING SPACE AND THE VEHICLE STARTED SHUTTERING IMMEDIATELY. SHE THEN PUT IT IN DRIVE AND IT STARTED SHUTTERING VIOLENTLY AND WAS ONLY ABLE TO DRIVE AT 10 MILES PER HOUR. EVEN AT THAT SPEED IT WAS STILL SHUTTERING. BROUGHT IT TO THE DEALERSHIP AND TH…
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THE CAR STUTTERED WHILE DRIVING IN REVERSE AND FIRST GEAR. SHE BACKED OUT OF A PARKING SPACE AND THE VEHICLE STARTED SHUTTERING IMMEDIATELY. SHE THEN PUT IT IN DRIVE AND IT STARTED SHUTTERING VIOLENTLY AND WAS ONLY ABLE TO DRIVE AT 10 MILES PER HOUR. EVEN AT THAT SPEED IT WAS STILL SHUTTERING. BROUGHT IT TO THE DEALERSHIP AND THE QUOTED THAT THE CLUTCH PLATES AND VALVES NEEDED TO BE REPLACED AT A COST OF $4400. THIS ISSUE COULD BECOME A SERIOUS PROBLEM AND CAUSE AN ACCIDENT OR WORSE IF THOSE PLATES DECIDE TO GO BAD WHILE AT ANY SPEED.
NHTSA ODI #11053435
140,000 miles · Dec 5, 2017
Engine
TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER JOHN PAUL'S BUICK GMC LOCATED AT 3615 S 108TH ST GREENFIELD WI 53228 WHERE IT WAS DIAGNOSED THAT THE TIMING BELT WAS STRETCHED AND NEEDED…
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TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER JOHN PAUL'S BUICK GMC LOCATED AT 3615 S 108TH ST GREENFIELD WI 53228 WHERE IT WAS DIAGNOSED THAT THE TIMING BELT WAS STRETCHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 140,000.
NHTSA ODI #11052456
88,000 miles · Oct 31, 2017
Electronic Stability Control (esc)Service BrakesVehicle Speed Control
THE FIRST OCCURRENCE HAPPENED 10/11/17 ON I-40. MY CAR STARTED "JERKING" AND ALL OF A SUDDEN THE CAR DECELERATED TO APPROX 35 MPH. THE ABS LIGHT CAME ON. A NTFCN CAME ON THAT ALL OF MY ASSISTS WERE OFF (PARKING, ALL WHEEL DRIVE, TRACTION CONTROL, STABILITRACK). A NTC ALSO APPEARED THAT SAID TO SERVICE STABILITRAK. WHEN I GO TO…
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THE FIRST OCCURRENCE HAPPENED 10/11/17 ON I-40. MY CAR STARTED "JERKING" AND ALL OF A SUDDEN THE CAR DECELERATED TO APPROX 35 MPH. THE ABS LIGHT CAME ON. A NTFCN CAME ON THAT ALL OF MY ASSISTS WERE OFF (PARKING, ALL WHEEL DRIVE, TRACTION CONTROL, STABILITRACK). A NTC ALSO APPEARED THAT SAID TO SERVICE STABILITRAK. WHEN I GO TO PRESS MY BRAKE THERE IS A NOISE IN THE BRAKE PEDAL AND IT "JUMPS" WHEN I GO TO PRESS IT. WE HAVE TAKEN IT AND HAD IT PUT ON THE COMPUTER BUT NO CODES APPEAR SAYING THERE IS ANYTHING WRONG WITH IT. THEY SAY THE SENSORS ARE FINE. I HAVE ALMOST BEEN REAR-ENDED SEVERAL TIMES NOW. IT HAPPENS EVERY TIME I DRIVE MY CAR. I AM TOO AFRAID TO DRIVE MY CAR ANYMORE. IT IS TOO DANGEROUS. I CAN'T AFFORD TO REPLACE IT. NO DEALER IS GOING TO TAKE A FAULTY CAR AND I CAN'T AFFORD TO BUY ANOTHER ONE. WE HAVE RESEARCHED THE PROBLEM AND FOUND THAT WE ARE NOT THE ONLY OWNERS HAVING THIS VERY SAME ISSUE BUT NO ONE SEEMS TO HAVE FOUND A RESOLUTION FOR THEIR PROBLEM WHICH LEAVES ME VERY DISHEARTENED. NOW I AM STUCK IN A CAR THAT CAN'T BE FIXED AND I HAVE A CAR THAT I CAN'T DRIVE. GM NEEDS TO FIX THIS ISSUE BEFORE SOMEONE GETS KILLED.
NHTSA ODI #11041695
86,000 miles · Oct 25, 2017
Electronic Stability Control (esc)Vehicle Speed Control
WHEN DRIVING THE VEHICLE RANDOMLY POPS UP WITH A SERVICE STABILITRAK/TRACTION CONTROL MESSAGE WITH THE CHECK ENGINE LIGHT. THE VEHICLE THEN HAS REDUCE POWER AND ISSUES ACCELERATING. THE SAME ISSUE OCCUR AT STOP LIGHTS AND THE CAR WILL SOMETIME SHUT OFF AN TAKE MULTIPLE TURNOVERS TO RESTART. THE CHECK ENGINE LIGHT WILL THEN RANDO…
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WHEN DRIVING THE VEHICLE RANDOMLY POPS UP WITH A SERVICE STABILITRAK/TRACTION CONTROL MESSAGE WITH THE CHECK ENGINE LIGHT. THE VEHICLE THEN HAS REDUCE POWER AND ISSUES ACCELERATING. THE SAME ISSUE OCCUR AT STOP LIGHTS AND THE CAR WILL SOMETIME SHUT OFF AN TAKE MULTIPLE TURNOVERS TO RESTART. THE CHECK ENGINE LIGHT WILL THEN RANDOMLY GO AWAY AND THE CAR START DRIVING NORMALLY AGAIN UNTIL IT RE-OCCURS.WE HAVE ALREADY SPENT OVER 1200 DOLLARS TRYING TO FIX THE ISSUE TO NO AVAIL. THIS HAS HAPPENED NUMEROUS TIMES WITH THE LAST TIME LISTED BELOW.
NHTSA ODI #11039622
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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