1996 Chevrolet Suburban

RECENTLY WE HAD THE VEHICLE SERVICED AT A INDEPENDANT SERVICE (L&L AUTOMOTIVE), IN THE PAST THE VEHICLE HAS BEEN SERVICED A CHEVROLET DEALERSHIP. L&L STATES ON THEIR INVOICE "FOUND REAR BRAKE SHOES DID NOT MATCH THE DRUMS, IT APPEARS THAT THE INCORRECT REAR DIFFERENTIAL WAS INSTALLED FROM THE FACOTRY, WE PUT DRUMS ON THAT MATCHED THE REAR SHOES/AXLE". WE HAVE CONTINUALLY TAKEN THIS VEHICLE TO A AUTHROIZED CHEVY DEALER BECAUSE WE HAD PROBLEMS WITH BRAKES. OUR INVOICES INDICATE THAT AT 8947 MILES ON 7/26/96 WE FIRST COMPLAINED, AT 13,829 MILES ON 9/30/96 BURT REPLACED FRONT BRAKES (WARRANTY), AT 13,829 MILES ON 9/30/96 BURT REPLACED FRONT BRAKES, AT 20,462 MILES ON 12/31/96 BURT RESURFACED REAR BRAKE DRUMS (DID NOT DETECT OR TELL US OF ANY PROBLEMS WITH THE DRUMS) AND SUGGESTED THE FRONT BRAKES NEEDED TO BE REPLACED AGAIN SOON, AT 21,575 MILES BURT REPLACED FRONT BRAKES (WE PAID), AT 30,799 MILES ON 5/29/97 BURT REPLACED FRONT BRAKES. THIS IS JUST A SAMPLE AND SHOWS THE PROBLEMS WE ATTEMPTED TO CORRECT WITH THE BRAKING WHILE THE VEHICLE WAS UNDER WARRANTY. CHEVROLET HAS DENIED US ANY RESPONSIBILITY BECAUSE IT IS OUT OF WARRANTY, EVEN IF THE VEHICLE WAS INCORRECT FROM THE FACTORY AND EVEN IF THEIR AUTHORIZED DEALER HAD 5 TIMES TO DETECT THE PROBLEM WHILE STILL UNDER WARRANTY. I FEEL THAT IT IS THEIR RESPONSIBILITY AND THAT THE CAR IS STILL UNSAFE. THE DRUMS/SHOES/DIFFERENTIAL DO NOT FIT THE VEHICLE THAT WE BOUGHT. AN INCREASE SAFETY PROBLEM IS WE HAVE 2 DISABLED CHILDREN, ONE IS CLASSIFIED THROUGH THE SCHOOL DISTRICT AS "TRAUMATIC BRAIN INJURY" (UNRELATED TO AN AUTO. ACCIDENT). WE MUST HAVE A VEHICLE THAT HAS THE STRENGTH THE CARRY AND STOP THIS 3/4 TON VEHICLE, WHICH FOR 82,000 MILES HAS BEEN STOPPING MAINLY BY FRONT BRAKING. I HAD TO APOLIZED TO MY WIFE FOR THE LAST 3 YEARS ON BLAMING HER DRIVING ON THE BRAKES! SINCE PUTTING SMALLER DRUMS TO FIT THE SHOES, I DO NOT FEEL SAFE IN DRIVING THIS VEHICLE WITH MY FAMILY AND ESPECIALY PULLING OUR BOAT OR HORSE TRAILER.

WE HAVE HAD NUMEROUS PROBLEMS WITH THIS VEHICLE WHICH ARE TOO NUMEROUS TO LIST HERE ON YOUR QUESTIONNAIRE. CHEVROLET CUSTOMER SERVICE HAS NOT BEEN OF ANY SERVICE OR HELP TO US. WE HAVE OBTAINED AN ATTORNEY AND WE WERE ADVISED TO CONTACT YOUR SERVICE AND TRY TO OBTAIN INFORMATION. IF YOU CAN BE OF ANY HELP, PLEASE CONTACT ME. THANK YOU.

THE OWNER'S MANUAL STATES THAT YOU DON'T EVEN NEED TO CHANGE THE TRANSMISSION FLUID UNTIL 50,000. (AND THEN, ONLY IF YOU PULL LOADS OR DRIVE IN THE MOUNTAINS.) WHY SHOULD WE HAVE TO REPLACE THE TRANSMISSION AT 50,000. THE DEALER LED US TO BELIEVE THAT THE TRANSMISSION AND HEAVY ENGINE WERE COVERED TO 100,000. BOY, WERE WE GULLIBLE.