2013 Chevrolet Malibu

While driving my vehicle the rear toe link broke leaving me stranded on the side of the road. With no dealers close I replaced the passenger rear toe link to get the car mobile again. Once that was done I called the dealer to setup an appointment to do the recall repair. After dropping the car off at the dealer I received a call back stating that I would need to replace my OEM lug nuts at an inflated dealer price in order for them to do the repair. My issue is that these OEM lug nuts should also be included in the recall because I've done nothing to create an issue with the lug nuts. Swelling lug nuts is a major ongoing issue among the big 3 automakers and this should be corrected. Allowing the companies to sell cars with low quality lug nuts is insane. Dealers thinking that customers should pay for a flaw in their own design of the lug nuts before they will do any repairs is even more insane. How my car sits now I am refused recall service on my car that is unsafe to drive due to them releasing cars with unsafe lug nuts. Then to add a paywall to you getting your recall repairs. This is extremely unsafe and unethical, and I pray that the NHTSA will do something about this ongoing issue that is putting millions of Americans in danger and allowing these companies to take advantage of their customer base. I took action to bring this to your attention and I hope you will take preventive action to keep Americans safe on the roads.

The contact owns a 2013 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the rear tow link fractured. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 21V633000 (Suspension) and the contact was informed that the lug nuts were swollen. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 250,000.

I have contacted the dealer multiple times since August 2021(first notification of the official recall). I am told that I am in a waiting list because the manufacturer(GM) has not provided the repair parts. I have contacted the Customer Assistance Number provided on the recall letter multiple times with no results. I filled out the manufacturer survey based on the contacts to the assistance number indicating my dissatisfaction and requested a follow up contact. No results. I keep getting notices from the manufacturer that I have not had the recall fixed and the dealer will not fix it. I feel stuck.

I AM THE 2ND OWNER OF MY 2013 CHEVY MALIBU LTZ WE BOUGHT AT 19,000 MILES, IT HAS BEEN IN THE SHOP MORE THAN ANY CAR I HAVE HAD!! WHEN I FIRST GOT IT THE WHEEL BEARINGS WENT OUT AND NOT JUST ONE THEY WENT OUT ONE BY ONE AT END EXPENSES OF $900 AT ONE TIME AT XMAS!! IT'S BEEN RUNNING GOOD NOW, IT NOW HAS 130,000 MILES ON IT. BUT FROM DAY ONE THE RIMS HAVE BEEN PEELING OFF THEY HAD SOME COATING OVER IT AND IT'S SLOWLY PEELING OFF MAKING MY CAR LOOK REALLY BAD!! I CALLED CHEVY AND THEY REFUSED TO GIVE ME ANY REPLACEMENT RIMS! NOW WE ARE IN THE PROCESS OF SAND BLASTING THEM AND PAINTING THEM. BUT WHY CHEVY WOULDN'T REPLACE THESE ANS MAKE THEIR OWN CARS LOOK CHEAP AND CRAPPY IS BEYOND ME!! I'M JUST HOPING MY CAR ISN'T GOING TO HAVE ALL THESE STALLING ISSUES THAT PEOPLE ARE HAVING! I PLAN TO DRIVE THIS CAR UNTIL IT'S A RUST BUCKET!! LOL ;-)

I AM OR HAVE EXPERIENCED SIMILAR PROBLEMS RELATED TO MULTIPLE RECALLS FOR MY 2013 CHEVY MALIBU, YET I WHEN ATTEMPT TO GET THE REPAIRS FOR THE RECALL I'M TOLD THEY'RE AREN'T ANY CONNECTED TO MY VIN. IF THAT'S SO, THEN MY VIN[XXX] AND OTHERS LIKE IT SHOULD BE ADDED TO THE RECALLS. MY MALIBU HAS BEEN OR IS EXPERIENCING THE ISSUES BROUGHT UP IN RECALL #'S 50490, 50491, 13136, AND 12212. NOW WHY AM I STUCK HAVING TO PAY OUT OF POCKET FOR THINGS THAT ARE KNOWN IN A RECALL. THIS IS VERY DISTURBING TO ME. GOING FORWARD, SHOULD I SUCCEED IN GETTING THIS RECALL ACCEPTED, I DON'T NEED TO HERE THAT IT MAY BE OUT OF WARRANTY. THAT WOULDN'T BE FAIR EITHER. AS THE PRIOR OWNER COULDN'T HAVE HAD THE WORK DONE AS A RECALL BECAUSE THE VIN WASN'T IN THE SYSTEM IN TIME TO BE DONE BEFORE ANY RESTRICTIONS OR WARRANTY EXPIRED.AS I AM MAKING THIS COMPLAINT, I AM IN THE PROCESS OF GETTING THE REPAIRS DONE AND WOULD APPRECIATE BEING REIMBURSED FOR ALL EXPENSES INCURRED. AS I WAIT FOR A FAVORABLE RESPONSE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR

IN THE LAST YEAR, I HAD TO REPLACE, AT MY OWN EXPENSE, 3 OUT OF THE 4 WHEEL BEARING HUB ASSEMBLIES ON MY 2013 CHEVROLET MALIBU. THERE IS ALSO A TERRIBLE TOXIC SMELL COMING FROM THE AIR CONDITIONING AND HEATING VENTS ATTRIBUTED TO THE CAR'S EVAPORATOR CORE. CHEVROLET HAS ACKNOWLEDGED THESE PROBLEMS, BUT REFUSES TO MAKE THE REPAIRS AT THEIR OWN EXPENSE. THESE ISSUES HAVE NEVER OCCURRED IN ANY VEHICLE I HAVE EVER OWNED FOR THE LAST 30 YEARS. CHEVROLET MUST BE HELD RESPONSIBLE BEFORE SOMEONE IS INJURED, SICKENED OR KILLED.

TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (TRANSWEST CHEVROLET BUICK, 1200 W MAIN ST, STERLING, CO, 80751) WHERE IT WAS DIAGNOSED THAT THE SPEED SENSOR AND REAR PASSENGER WHEEL HUB FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 8-3108717924. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE DRIVE TRAIN WARRANTY AND THAT THE BUMPER TO BUMPER WARRANTY HAD EXPIRED. THE MANUFACTURER INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 69,900.