NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
300 reports26,000 miles · May 18, 2016
Electrical SystemPower TrainSteeringFire
STARTED HAVING ISSUES WITH THE CV AXLES POPPING WHEN STARTING AND STOPPING AT 18000 MILES. MOTOR MOUNT WENT BAD SHORTLY AFTER AND STEERING STARTED ACTING REALLY SLUGGISH WHEN TRYING TO TURN. AROUND 25K MILES IT STARTED GETTING WORSE ABOUT TURNING AND THE GAUGES WOULD START RESETTING ON THERE OWN. AFTER A DAY OF THAT HAPPENING TH…
Read full complaint
STARTED HAVING ISSUES WITH THE CV AXLES POPPING WHEN STARTING AND STOPPING AT 18000 MILES. MOTOR MOUNT WENT BAD SHORTLY AFTER AND STEERING STARTED ACTING REALLY SLUGGISH WHEN TRYING TO TURN. AROUND 25K MILES IT STARTED GETTING WORSE ABOUT TURNING AND THE GAUGES WOULD START RESETTING ON THERE OWN. AFTER A DAY OF THAT HAPPENING THE PASSENGER SIDE DASH CAUGHT ON FIRE.
NHTSA ODI #10865615
3,500 miles · May 5, 2016
Service BrakesStructureCrashInjury
IN MOTION ON CITY STREET GOING ABOUT 45 WHEN VEHICLE IN FRONT OF ME WAS IN MOTION TO MAKE A RIGHT TURN AND CAME TO AN ABRUT STOP. I HIT MY BRAKES AND MY CAR DID NOT STOP AND I HAD MY FOOT ON BRAKE PUSHED ALL THE WAY TO FLOOR AND CAR CONTINUED ALMOST LIKE IT SLID INTO THE IMPACT/COLLISION. HIS CAR WAS NOT DAMAGED BUT ATTACHED IS …
Read full complaint
IN MOTION ON CITY STREET GOING ABOUT 45 WHEN VEHICLE IN FRONT OF ME WAS IN MOTION TO MAKE A RIGHT TURN AND CAME TO AN ABRUT STOP. I HIT MY BRAKES AND MY CAR DID NOT STOP AND I HAD MY FOOT ON BRAKE PUSHED ALL THE WAY TO FLOOR AND CAR CONTINUED ALMOST LIKE IT SLID INTO THE IMPACT/COLLISION. HIS CAR WAS NOT DAMAGED BUT ATTACHED IS THE DAMAGE TO MY CAR.
NHTSA ODI #10863295
32,000 miles · May 4, 2016
Electrical SystemUnknown Or Other
THE VEHICLE IS EQUIPPED WITH AN AUTO STOP/START THAT SHUTS DOWN THE ENGINE TO REDUCE FUEL CONSUMPTION. AND WHEN YOU PUT YOUR FOOT BACK ON THE GAS PEDAL THE ENGINE IS SUPPOSE TO ENGAGE ITSELF AGAIN SO THAT YOU CAN TAKE OFF. ONCE MY VEHICLES AUTO STOP HAS ENGAGED THE ENGINE IS STAYING OFF FOR SOMETIMES UP TO 2 MINUTES CAUSING THE …
Read full complaint
THE VEHICLE IS EQUIPPED WITH AN AUTO STOP/START THAT SHUTS DOWN THE ENGINE TO REDUCE FUEL CONSUMPTION. AND WHEN YOU PUT YOUR FOOT BACK ON THE GAS PEDAL THE ENGINE IS SUPPOSE TO ENGAGE ITSELF AGAIN SO THAT YOU CAN TAKE OFF. ONCE MY VEHICLES AUTO STOP HAS ENGAGED THE ENGINE IS STAYING OFF FOR SOMETIMES UP TO 2 MINUTES CAUSING THE VEHICLE TO NOT MOVE AND CAUSING A SUDDEN JERKING MOTION.
NHTSA ODI #10863042
10,000 miles · May 2, 2016
Exterior Lighting
LT MODEL. HEADLIGHTS ARE EXTREMELY INADEQUATE SUCH THAT THEY REPRESENT A HAZARD WHEN DRIVING ON UNLIT ROADS. THEY SEND FORWARD A FOCUSED BEAM WITH NO LIGHT COVERING THE SIDES OR OVERHEAD. THIS MAKES IT VERY DIFFICULT TO TURN ON TO A SIDE ROAD BECAUSE THERE IS NO ILLUMINATION OF THE ROAD YOU ARE TURNING ONTO UNTIL YOU HAVE ACT…
Read full complaint
LT MODEL. HEADLIGHTS ARE EXTREMELY INADEQUATE SUCH THAT THEY REPRESENT A HAZARD WHEN DRIVING ON UNLIT ROADS. THEY SEND FORWARD A FOCUSED BEAM WITH NO LIGHT COVERING THE SIDES OR OVERHEAD. THIS MAKES IT VERY DIFFICULT TO TURN ON TO A SIDE ROAD BECAUSE THERE IS NO ILLUMINATION OF THE ROAD YOU ARE TURNING ONTO UNTIL YOU HAVE ACTUALLY MADE THE TURN. IT IS ALSO EASY TO MISS EXIT RAMPS. OVERHEAD SIGNS AND SIGNS AT THE SIDES OF EXITS ARE USUALLY UNREADABLE. THE LOW BEAMS ACTUALLY HAVE A SHUTTER COVERING THE TOP OF THE BULB (I GUESS THAT'S WHAT MAKES THEM LOW BEAMS) SO OBJECTS MUCH ABOVE THE LEVEL OF THE TOP OF THE CAR ARE NOT ILLUMINATED. WHEN DRIVING ON HILLY COUNTRY ROADS, THE CUTOFF ON TOP MAKES THE APPROACHING HILL JUST ABOUT INVISIBLE. WHEN DRIVING IN THE RAIN, IT IS NEARLY IMPOSSIBLE TO SEE LANE MARKINGS, ETC. THE CAR ALSO DOES NOT OFFER FOG LIGHTS AS AN OPTION SO THERE IS NO SUPPLEMENTAL LIGHTING TO ALLEVIATE THE PROBLEM. I STRONGLY URGE A RECALL TO EITHER CHANGE THE HEADLIGHT DESIGN OR TO INSTALL SUPPLEMENTARY LIGHTING SUCH AS FOG LIGHTS TO BETTER ILLUMINATE THE PAVEMENT AND THE AREAS TO THE SIDES OF THE ROADWAY.
NHTSA ODI #10862629
29,000 miles · Apr 8, 2016
Steering
BOUGHT A PRE-CERTIFIED IMPALA, WE WERE TOLD THAT THEY HAD CHANGED THE POWER STEERING PUMP FROM THE PREVIOUS OWNER AND EVERYTHING WAS GOOD. I JUST MADE MY FIRST PAYMENT ON MARCH 26, 2016 AND THAT SAME DAY I WENT OUT AND GOT IN MY CAR TO LEAVE FROM MY DAUGHTERS HOUSE AND I PULLED OUT ABOUT 100 FT AND THE STEERING WHEEL LOCKED UP O…
Read full complaint
BOUGHT A PRE-CERTIFIED IMPALA, WE WERE TOLD THAT THEY HAD CHANGED THE POWER STEERING PUMP FROM THE PREVIOUS OWNER AND EVERYTHING WAS GOOD. I JUST MADE MY FIRST PAYMENT ON MARCH 26, 2016 AND THAT SAME DAY I WENT OUT AND GOT IN MY CAR TO LEAVE FROM MY DAUGHTERS HOUSE AND I PULLED OUT ABOUT 100 FT AND THE STEERING WHEEL LOCKED UP ON ME, I COULD NOT TURN THE WHEEL AT ALL. I TURNED MY CAR OFF AND CALLED MY HUSBAND, HE CAME OUT AND IT DONE THE SAME THING TO HIM AND THEN IT FINALLY STARTED MOVING AGAIN SO HE TOOK IT TO THE DEALERSHIP. THEY STATED THAT IT WAS GROUND WIRE TO THE POWER STEERING, SO WE SAID OK IT SHOULD BE FINE. TODAY I WENT TO STOP AT A STOP LIGHT ON A CITY STREET AND THE WHEEL PULLED TO THE RIGHT AND I TURNED IT BACK TO THE LEFT AND THE STEERING WHEEL WOULD TURN BUT IT KEPT GOING TO THE RIGHT. THANK GOD I GOT STOPPED, IT FINALLY DECIDED TO STRAIGHTEN OUT AND IT WAS PULLING TO THE RIGHT SO NOW IT IS BACK IN THE SHOP AND I AM AFRAID TO DRIVE THE CAR AGAIN. THIS HAS BEEN A VERY STRESSFUL EXPERIENCE.
NHTSA ODI #10854488
5,000 miles · Apr 4, 2016
Exterior Lighting
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THE EXTERIOR LIGHTS OFFERED NO SIDE VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMPS COMPLIED WITH FEDERAL STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIM…
Read full complaint
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THE EXTERIOR LIGHTS OFFERED NO SIDE VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMPS COMPLIED WITH FEDERAL STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. UPDATED 05/11/16*LJ
NHTSA ODI #10853233
Mileage unknown · Apr 4, 2016
Unknown Or Other
WHEN THE SUN ENTERS THE INTERIOR, WHILE DRIVING, THE CHROME TRIM , ESPECIALLY THE STEERING WHEEL BOWTIE REFLECTS INTO THE EYES. CAUSING A DANGEROUS SITUATION.
NHTSA ODI #10853204
22,198 miles · Mar 13, 2016
Steering
THIS IS THE 2ND COMPLIANT I AM FILING AND IT IS THE 3RD TIME THIS HAS HAPPENED. ON MARCH 12, 2016 I WAS LEAVING MY FRIENDS HOUSE AND GOT ABOUT 2 BLOCKS FROM THEIR HOUSE WHEN MY STEERING WHEEL LOCKED AND A MESSAGE ON THE DASH BOARD READ POWER STEERING SERVICE CAUTION! AND AT THE BOTTOM DISMISS, I ALMOST HIT A PARKED CAR THAT WAS …
Read full complaint
THIS IS THE 2ND COMPLIANT I AM FILING AND IT IS THE 3RD TIME THIS HAS HAPPENED. ON MARCH 12, 2016 I WAS LEAVING MY FRIENDS HOUSE AND GOT ABOUT 2 BLOCKS FROM THEIR HOUSE WHEN MY STEERING WHEEL LOCKED AND A MESSAGE ON THE DASH BOARD READ POWER STEERING SERVICE CAUTION! AND AT THE BOTTOM DISMISS, I ALMOST HIT A PARKED CAR THAT WAS PARKED ON THE STREET. I CALLED GM ROADSIDE ASSISTANCE AND AFTER WAITING ABOUT 15 MINUTES I STARTED THE CAR BACK UP AND THE WHEEL WAS TURNING SO I TOOK IT BACK AND PARKED IT HAD MY FRIENDS HOUSE INSTEAD OF ON THE STREET AND HAD GM SEND A TOW TRUCK THE NEXT MORNING TO HAVE IT TAKEN TO THE LOCAL DEALER FOR SERVICE. THE PAST 2 TIMES THIS HAS HAPPENED THEY COULD NOT OR WOULD NOT GUARANTEE ME THAT IT WOULDN'T HAPPEN WHILE I WAS DRIVING IT AND NOW IT HAS. SOMETHING NEEDS TO BE DONE WITH THIS ISSUE BEFORE SOMEONE GETS KILLED.
NHTSA ODI #10846308
8,000 miles · Feb 14, 2016
Electrical SystemElectronic Stability Control (esc)Power Train
INITIALLY IT STARTED OUT WITH LOSING ALL LIGHTING CONTROL DURING DRIVING FOR ABOUT 10SEC AFTER WHICH IT COMES BACK ON. THIS WHEN ON ARE ABOUT TWO MONTHS AND ABOUT A WEEK AGO, I STARTED GETTING THE ERROR MESSAGE 'POWER STEERING DRIVE WITH CARE' WHICH ALTERNATES WITH ANOTHER ERROR MESSAGE 'STABILITRAK'. EACH TIME THIS COMES ON DUR…
Read full complaint
INITIALLY IT STARTED OUT WITH LOSING ALL LIGHTING CONTROL DURING DRIVING FOR ABOUT 10SEC AFTER WHICH IT COMES BACK ON. THIS WHEN ON ARE ABOUT TWO MONTHS AND ABOUT A WEEK AGO, I STARTED GETTING THE ERROR MESSAGE 'POWER STEERING DRIVE WITH CARE' WHICH ALTERNATES WITH ANOTHER ERROR MESSAGE 'STABILITRAK'. EACH TIME THIS COMES ON DURING DRIVING, THE CAR JERKS A LITTLE WITH THE EMERGENCY PARK LIGHT FOR ABOUT 2SEC AND IF I WERE DRIVING WITH THE CRUISE CONTROL ON, IT AUTOMATICALLY DISABLES IT. THIS IS REGARDLESS OF HOW FAST AM DRIVING.
NHTSA ODI #10826043
12,000 miles · Jan 29, 2016
Fuel/propulsion SystemCrashFireInjury
I WAS INVOLVED IN A COLLISION WHILE DRIVING MY 2015 CHEVROLET IMPALA POLICE VEHICLE. THE FRONT OF THE VEHICLE STRUCK THE RIGHT SIDE OF A VEHICLE THAT TURNED LEFT IN FRONT OF ME. THE PATROL CAR CAUGHT FIRE DURING THE COLLISION AND WAS ONLY PUT OUT WHEN THE FIRE DEPARTMENT CUT THE BATTERY CABLES. THE APPARENT ISSUE IS THAT AFTER A…
Read full complaint
I WAS INVOLVED IN A COLLISION WHILE DRIVING MY 2015 CHEVROLET IMPALA POLICE VEHICLE. THE FRONT OF THE VEHICLE STRUCK THE RIGHT SIDE OF A VEHICLE THAT TURNED LEFT IN FRONT OF ME. THE PATROL CAR CAUGHT FIRE DURING THE COLLISION AND WAS ONLY PUT OUT WHEN THE FIRE DEPARTMENT CUT THE BATTERY CABLES. THE APPARENT ISSUE IS THAT AFTER A MAJOR COLLISION THE FUEL PUMP DID NOT TURN OFF WHICH CAUSED FUEL TO BE ADDED TO THE FIRE......UPDATED 02/10/16 *BF *JS
NHTSA ODI #10823066
Official recalls
3Jul 24, 2015
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured April 15, 2013, to June 19, 2015, equipped with front vented-heated passenger seats. Accordingly, the Automatic Occupant Sensing (AOS) system may fail to suppress the front passenger air bag if a child seat is in the front passenger seat. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: If the front passenger air bag deploys with a child seat in the front passenger seat, it increases the risk of injury to the child.
Remedy: GM will notify owners, and dealers will correct the calibration-learning error by preconditioning the empty seat, and also resetting the ECU to a seat zero-value, free of charge. The recall began on August 25, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15400.
Sep 9, 2014
General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.
Consequence & remedy
Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Remedy: GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.
Aug 8, 2014
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured May 7, 2014, to July 28, 2014. In the event of an accident, the center storage console may not stay latched. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection In Interior Impact."
Consequence & remedy
Consequence: The storage compartment door may not remain closed in the event of a crash, increasing the risk of occupant injury.
Remedy: Parts to remedy this condition are not currently available. GM will send owners an interim notification in early October 2014, and will send a second letter when parts are available. At that time dealers will inspect, and if necessary, replace the console storage compartment door inertia latch, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14476.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗