2015 Chevrolet Impala

The contact owns a 2015 Chevrolet Impala. The contact stated that while driving at 65 MPH, the steering wheel started to feel loose. There was no warning light illuminated. The contact continued driving and the steering wheel tightened with the "Service Power Steering - Drive with Care," message displayed. Due to the failure, excessive force was needed to steer the vehicle. The contact called her husband to meet her for assistance. The contact's husband arrived and was able to drive the vehicle to a dealer. While at the dealer, the vehicle was diagnosed with a defective power steering gear module. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 109,000.

I was driving my 2015 Chevy Impala on the highway and my steering gave out into a curve. I got deeply afraid when the steering froze up on me, specially at 50 into a 40 mile rated speed. I say this because I wasn't aware that GM vehicles stop putting power steering pumps in their cars nice the late 2000's. I called onstar and inform them to the problem I was having with the car. I was able to get it to a safe spot. And the vehicle towed a dealership for servicing. I was told it was software malfunction that needed to be updated. Costing me $775, which my insurance company under CarCare wouldn't cover. I canceled them quickly. The car steered fine after getting it back. Then the same issue happened again a day later I call the dealership again close to my home, they told me the motor on the steering rack and pinion gave out. And was going to cost, 4100 dollars. I had another insurance company Endurance. They said they'll cover the rack but not the motor to the service department and denied the claim. Out of anger of payments to both insurance companies. The vehicle was traded in for a newer car. Value at 2000 dollars for trade. I'm bringing this to attention because GM is aware of this issue and don't want yo acknowledge this safety issue. Thank God I'm able to stronghold the car and bring it to safe spot. But for others with the Chevy Impala's not so lucky! These vehicles are scary and a dangerous for highway running, after the warning light appears on the dash!

Complete loss of power assist steering resulting in difficulty in steering the vehicle at any speed. DIC messages indicate: loss of power steering, drive with caution, service traction control, and service ABS. ABS and traction control warning lights remain on and illuminated while driving. These indicators occur each time the vehicle is restarted. This problem originally started about two and a half months ago, and the power steering loss, for a while, was intermittent until recently. The vehicle has not been inspected been inspected by mechanics to date. I have researched hundreds of Impalas online with the same problem with a majority of them remaining unresolved and no manufacturer recall being issued. The vehicle mileage is currently 31, 104 miles and is not driven often because of the problem and the fact that I own two other vehicles.

About two years ago I parked in front of a business in Sun City West Arizona. When i came out to leave, my steering wheel would hardly turn. I went home and when I came back with a neighbor, the steering wheel was working as it should. About three weeks ago, I was turning onto a major street in Sun City West, Arizona. I got a notice on the info screen that the power steering was disabled. I had to force the steering just to get around the corner. I drove to a nearby parking lot. The steering took a tremendous amount of effort to turn the steering wheel. I almost hit a semi truck trying to go around a corner. It was very dangerous. After parking and leaving it for a short while, steering returned to normal. On a major highway a serious accident could have happened. I read online that in 2015 General Motors recalled roughly 1.2 million model year 2015 trucks and SUVs globally for a problem with the electric power steering system. GM previously recalled nearly 700,000 model year 2014 pickups for the same problem. My car with the electric power steering problem is a 2015 Chevrolet Impala. I am afraid to drive the car now. It could happen anytime again and cause a wreck.

My son (a brand new driver) was driving to school with me in the passenger seat on surface streets at approximately 45 mph at 0600 and an error message came on the console about “Service Power Steering - Drive With Care” or something akin to that and my son was unable to steer the car. He was able to slightly steer it into a turn lane (right hand turn into a neighborhood) and almost struck an oncoming car. He was able to stop and switch seats with me. Thankfully traffic was light enough and no one was behind us for me to back up about 10 feet to enable me to muscle the car into the neighborhood side street to pull over. I immediately turned the car off, waited ~30 seconds and restarted the engine…still couldn’t drive and error message came up again. Waited another 5-10 minutes and turned the ignition and was able to turn the wheel with ease, so I drove the car the ~5 miles home with no issue, but immediately called a service repair shop; they told me that this was a known issue. (WHAT THE WHAT?!?! Losing the ability to steer while careening down the road is a FLIPPING KNOWN ISSUE AND THERE HAS NOT BEEN A SAFETY RECALL?!? WE COULD HAVE BEEN KILLED AND KILLED OTHERS!). I immediately took it to the repair shop as I refused to drive it as it was unnecessarily unsafe! The repair was quoted as $5,200 (brand new GM part replacement) or $3,800 (reconditioned part - which ironically had a better warranty on it than the genuine GM part!)…I needed my car so I authorized the repair. Not happy! (A side note and a huge slap in the face is that my father did and my husband actually still works for GM…I’ve seen all the near-misses reported here and NO ONE KNEW THIS WAS AN ISSUE UNTIL DRIVING AND THE ABILITY TO STEER WAS LOST! Thank goodness we were on a surface street and not interstate! My novice driver could have EASILY been killed if he was in a different driving situation. GM NEEDS TO ORDER A RECALL!!

In September 2021, my vehicle had approximately 130,000 miles and began to experience intermittent power steering failures. During these times, which were always unexpected, the Stabilitrak light would illuminate on the dashboard, and a "Power Steering" advisory would appear on the dashboard display screen. Power steering would then be unavailable until the vehicle was restarted. I am experienced in vehicle repair, and I isolated the left rear wheel speed sensor as the cause of this fault. I changed the left rear wheel bearing with an OEM replacement, and the problem went away. In January 2023, at approximately 160,000 miles I began noticing that my right rear wheel bearing was worn, and I changed it with an OEM replacement. Roughly 2 weeks later, my power steering has randomly begun to disengage while driving. The only message I receive is a "Power Steering" advisory, but this time, Stabilitrak remains operational. I am very concerned about this vehicle's design, which apparently kicks power steering offline as a result of anomalies with the wheel bearing speed sensors. The speed sensors consist of a circular magnet attached to the back of the bearing, and a device mounted within the bearing bracket which tracks the frequency of that magnet's rotation. The circular magnet is subject to corrosion and fracturing, as I discovered in September 2021, and again in January 2023, while replacing each bearing. This vehicle is quite heavy. A significant amount of damage, injury, and death is likely to occur if a driver with less capabilities than me is met with this awful fault while driving. Steering the vehicle in this condition, while below 50 MPH, is nearly impossible without enormous effort, especially around common 4-way intersections and at slow speeds. I believe speed sensor anomalies should not trigger a complete loss of power steering.

2015 Chevrolet Impala Lt Vin# [XXX] 🔥infotainment center & Steering went out 2 years ago Greg Chevrolet in savannah MO told me $800 for infotainment unit only car only had diag code B127E car only 3 years old at the time still does not work! Earlier this year driving to work 70 mph steering goes out I almost hit car next to me had to muscle the car to side of road then warning light popped up to service power steering!! Very dangerous for me and any cars on the road with this car! Had mechanic do diagnostic it had 20 error codes he reset them car worked 1 day same thing over again. We paid the car off but still can't drive it and can't afford wheel bearing a new rack etc this car has now been parked in garage for fear of driving with no steering or info center and the wheel was mounted with tire backwards from dealership when we bought the car! Safety GM INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I was driving on the highway at about 60 miles per hour and my power steering went out without warning. The car was stiff and difficult to move and put the life of myself and my child in danger as well as others on the highway at the time. I took the car to a shop and they confirmed that the steering rack had failed or was near failure. It wasn't until I was able to navigate off the highway after driving to a Jiffy lube that the light ultimately came on.

WE ARE STILL HAVING ISSUES WITH THIS STUPID SBZA BLIND SPOT DETECTION SYSTEM, TWICE NOW, FIRST TIME WE HAD FIXED, 2.5 YRS AGO NOW, AT A $1000 COST TO US, AS MILEAGE WAS SLIGHTLY OVER THE QUALIFYING MILES WITH RECALL LETTER WE RECEIVED PRIOR TO HAVING BOTH MODULES REPLACED. THOSE BRAND NEW MODULES ONLY LASTED 16 MONTHS OR LESS AND WEVE BEEN DEALING WITH SAME SAFETY ISSUES FOR ABOUT A YEAR NOW, SOME DAYS WORSE THAN OTHERS. ITS A DUMB FLAW AND NEEDS TO BE ADDRESSED SOON BUT WE DONT HAVE ANOTHER $1000+ TO COME UP WITH!! PEOPLE LIKE US, WHO LIVE IN THE SNOW BELT AREAS AND HAVE TO DEAL WITH ROAD SALT AND CORROSION ARE GOING TO KEEP HAVING ISSUES WITH THEM, EVEN THOUGH WE KEEP OUR CAR AS CLEAN AS WE CAN!! ITS A PAIN IN OUR ASSES AND NOT OUR FAULT FOR A LOUSY STUPID DEVICE THAT WILL FAIL HERE!! THANK YOU!!