Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
550–25K
7125–50K
7650–75K
7475–100K
87100–150K
41150K+
404 reports with mileage · 120 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
58 crash reports22 fire reports35 injury reports
What owners actually said
524 reports
30,000 miles · Dec 23, 2009
SteeringCrash
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. HE DISCOVERED RECALL # 09E005000 (STEERING) FOR HIS YEAR, MAKE, AND MODE. THE VEHICLE WAS TAKEN TO THE DEALER AND INSPECTED FOR ONE FULL DAY. AFTER THE DAY OF SERVICE HE WAS ADVISED THAT THE RECALL DID NOT APPLY TO HIS VEHICLE. ONE WEEK AFTER THE INSPECTION. WHILE DRIVING HE LOST POWE…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. HE DISCOVERED RECALL # 09E005000 (STEERING) FOR HIS YEAR, MAKE, AND MODE. THE VEHICLE WAS TAKEN TO THE DEALER AND INSPECTED FOR ONE FULL DAY. AFTER THE DAY OF SERVICE HE WAS ADVISED THAT THE RECALL DID NOT APPLY TO HIS VEHICLE. ONE WEEK AFTER THE INSPECTION. WHILE DRIVING HE LOST POWER STEERING WITHOUT WARNING AND CRASHED INTO A SNOW EMBANKMENT. THE VEHICLE WAS TOWED BACK TO THE DEALER AND REPAIRED. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNKNOWN.
NHTSA ODI #10296789
53,800 miles · Dec 15, 2009
Wheels
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA SS. THE CAST ALUMINUM RIMS HAVE DEVELOPED CRACKS AND THE COATING PEELED. WHEN SHE STRIKES A POT HOLE, THE CRACKS DEEPEN. THE RIMS HAVE BEEN REPLACED THREE TIMES . THE FOURTH REPLACEMENT COST OVER $300.00. THE DEALER AND THE MANUFACTURER WERE CONTACTED. SHE WAS ADVISED THAT THERE WER…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA SS. THE CAST ALUMINUM RIMS HAVE DEVELOPED CRACKS AND THE COATING PEELED. WHEN SHE STRIKES A POT HOLE, THE CRACKS DEEPEN. THE RIMS HAVE BEEN REPLACED THREE TIMES . THE FOURTH REPLACEMENT COST OVER $300.00. THE DEALER AND THE MANUFACTURER WERE CONTACTED. SHE WAS ADVISED THAT THERE WERE NO RECALLS FOR THE RIMS. THE FAILURE MILEAGE WAS 53,800. UPDATED 2/22/10 *CN UPDATED 06/11/10.*JB
NHTSA ODI #10295806
120,000 miles · Dec 3, 2009
Visibility
I WAS DRIVING DOWN THE STREET AND MY WINDSHIELD WIPERS STOPPED WORKING. IT WAS RAINING HARD AND MY VISION WAS TOTALLY OBSCURED. I HAD TO WAIT UNTIL THE RAIN ABATED TO CONTINUE ON MY JOURNEY. I CONTACTED A GM SERVICE CENTER AND WAS INFORMED THAT I WOULD NEED TO BUY A NEW MOTOR ALTHOUGH THE CURRENT MOTOR WORKS JUST FINE HOWEVER TH…
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I WAS DRIVING DOWN THE STREET AND MY WINDSHIELD WIPERS STOPPED WORKING. IT WAS RAINING HARD AND MY VISION WAS TOTALLY OBSCURED. I HAD TO WAIT UNTIL THE RAIN ABATED TO CONTINUE ON MY JOURNEY. I CONTACTED A GM SERVICE CENTER AND WAS INFORMED THAT I WOULD NEED TO BUY A NEW MOTOR ALTHOUGH THE CURRENT MOTOR WORKS JUST FINE HOWEVER THE RUBBER AROUND THE ARM THAT ATTACHES TO THE MOTOR IS CRACKED. THIS SHOULD NOT OCCUR IN A CAR THAT IS NOT THAT OLD. *TR
NHTSA ODI #10294356
53,000 miles · Dec 2, 2009
Steering
I HAVE A 2006 CHEVY IMPALA AND THE STEERING IS TERRIBLE. IT CLUNKS AND WHEN I PUT ON THE BRAKE IT GOES TO THE LEFT, HAVING NO CONTROL. PLEASE IS THIS COVERED IN A RECALL. *TR
NHTSA ODI #10294269
61,000 miles · Nov 17, 2009
Steering
STEERING: I STARTED HEARING A NOISE - LIKE A CLUNKING IN, AT THE SAME TIME I WOULD FEEL IT IN MY STEERING WHEEL...WHEN I WOULD TURN LEFT OR RIGHT, IT WOULD CLUNK AND KIND OF SHAKE OR VIBRATE....IT GOT WORSE AND WORSE AND EVERY TIME I WOULD TURN THE CAR TO THE LEFT OR RIGHT, IT WOULD CLUNK LOUDER AND COULD HEAR IT AND FEEL IT. I…
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STEERING: I STARTED HEARING A NOISE - LIKE A CLUNKING IN, AT THE SAME TIME I WOULD FEEL IT IN MY STEERING WHEEL...WHEN I WOULD TURN LEFT OR RIGHT, IT WOULD CLUNK AND KIND OF SHAKE OR VIBRATE....IT GOT WORSE AND WORSE AND EVERY TIME I WOULD TURN THE CAR TO THE LEFT OR RIGHT, IT WOULD CLUNK LOUDER AND COULD HEAR IT AND FEEL IT. I WENT TO THE LOCAL AUTO REPAIR, AND THEY FOUND THAT THEY HAD TO REPLACE THE INTERMEDIATE STEERING SHAFT....THIS PART COST $120.00 PLUS THE LABOR TO INSTALL. *TR
NHTSA ODI #10292457
100,000 miles · Nov 16, 2009
Electrical SystemFire
I OWNED A 2006 IMPALA WITH 100,000 MILES ON IT. ON 11-11-2009 I WAS DRIVING TO WORK AND ALL OF A SUDDEN THE TRACTION CONTROL CAME ON. I HAD TO SLOW DOWN TO 45 MILES AN HOUR AND CROSS 3 LANES IN HEAVY TRAFFIC TO GET TO THE RIGHT HAND LANE. AT THAT POINT THE ENGINE COMPLETELY SHUT DOWN AND STARTED SMOKING. I GOT OUT OF THE CAR …
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I OWNED A 2006 IMPALA WITH 100,000 MILES ON IT. ON 11-11-2009 I WAS DRIVING TO WORK AND ALL OF A SUDDEN THE TRACTION CONTROL CAME ON. I HAD TO SLOW DOWN TO 45 MILES AN HOUR AND CROSS 3 LANES IN HEAVY TRAFFIC TO GET TO THE RIGHT HAND LANE. AT THAT POINT THE ENGINE COMPLETELY SHUT DOWN AND STARTED SMOKING. I GOT OUT OF THE CAR AND THERE WERE FLAMES COMING FROM THE FRONT DRIVER SIDE OF THE ENGINE. WITHIN 3 MINUTES THE WHOLE ENGINE WAS COMPLETELY ENGULFED IN FLAMES. CAR IS COMPLETELY TOTALED AND I OWE MORE ON IT THAN IT IS WORTH. LUCKILY I HAVE GAP INSURANCE BUT FINDING A NEW CAR WITHOUT A SIZEABLE DEPOSIT IS NEARLY IMPOSSIBLE. THIS WAS AN ERROR THAT GM SHOULD HAVE KNOWN ABOUT AND I SHOULD HAVE BEEN NOTIFIED OF THIS. CAR FIRES JUST DON'T HAPPEN OUT OF NOWHERE ESPECIALLY WHEN IT'S AN ELECTRICAL FIRE. *TR
NHTSA ODI #10292416
115,000 miles · Oct 22, 2009
Exterior Lighting
HEADLIGHTS SHUT COMPLETELY OFF WHILE DRIVING AT NIGHT. NO DASH LIGHTS, NO HEAD LIGHTS, NO LIGHTS ANYWHERE AND THEN IN ABOUT 5 SECONDS THEY COME BACK ON. CAR NEVER SHUTS OFF. DANGEROUS!!!!! HAPPENED TO ME DRIVING IN RURAL AREA TWICE IN ONE NIGHT. VERY DARK ROAD...COULD NOT SEE ANYTHING!!!!!!!!! *TR
NHTSA ODI #10289421
33,000 miles · Oct 15, 2009
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE STEERING SHAFT ELICITS VIOLENT VIBRATIONS AND NOISES. THERE WAS A RECALL FOR AN AFTER MARKET STEERING PART (SEE NHTSA CAMPAIGN ID NUMBER: 09E005000), BUT HIS VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED. THE VEHICLE WAS TAKEN TO THE NEAREST DEALER WHERE THEY FOUND THE STEERING…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE STEERING SHAFT ELICITS VIOLENT VIBRATIONS AND NOISES. THERE WAS A RECALL FOR AN AFTER MARKET STEERING PART (SEE NHTSA CAMPAIGN ID NUMBER: 09E005000), BUT HIS VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED. THE VEHICLE WAS TAKEN TO THE NEAREST DEALER WHERE THEY FOUND THE STEERING SHAFT WAS FAULTY AND EITHER WOULD NEED TO BE REPLACED OR REPACKED. NO REPAIRS HAD BEEN MADE TO DATE. THE CURRENT AND FAILURE MILEAGES WERE UNDER 33,000.
NHTSA ODI #10287483
Mileage unknown · Sep 27, 2009
Steering
ON MANY LATE MODEL CHEVROLET AND GM CARS, THERE IS A CLUNKING ISSUE ON THE INTERMEDIATE STEERING SHAFTS. I HAVE TAKEN MINE TO THE DEALER AND AT THAT TIME THE FIX WAS TO REPACK THE SHAFT WITH GREASE OR PUT A NEW ONE ON. THIS FI IS AT THE OWNERS EXPENSE. GM AND CHEVROLET ARE VERY EXPERIENCED WITH THIS ISSUE AS DOING AN INTERNET…
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ON MANY LATE MODEL CHEVROLET AND GM CARS, THERE IS A CLUNKING ISSUE ON THE INTERMEDIATE STEERING SHAFTS. I HAVE TAKEN MINE TO THE DEALER AND AT THAT TIME THE FIX WAS TO REPACK THE SHAFT WITH GREASE OR PUT A NEW ONE ON. THIS FI IS AT THE OWNERS EXPENSE. GM AND CHEVROLET ARE VERY EXPERIENCED WITH THIS ISSUE AS DOING AN INTERNET SEARCH WILL BRING UP MANY ARTICLES. THERE ARE AT LEAST TWO REDESIGN OF THIS COMPONENT. THIS COMPONENT IS NOT EVEN A SCHEDULED MAINTENANCE ITEM. THE FACT THAT THERE ARE DESIGN ITERATIONS BUT STILL NO RECALL IS LUDICROUS. IF MY OWNERS MANUAL SAID GREASE THE STEERING SHAFT EVERY 10000 MILES, I CAN UNDERSTAND NO RECALL. BUT CHEVY HAS NEVER STATED IT TO BE A MAINTENANCE ITEM AND THE FACT THERE ARE REDESIGNS SAYS THERE IS AND ISSUE THAT NEEDS TO BE LOOKED AFTER. *TR
NHTSA ODI #10285438
38,000 miles · Sep 24, 2009
Steering
BROUGHT CAR TO DEALER SAID ISS NEEDED TO BE REPLACED....I WAS TOLD PER GM THIS IS NOT A RECALL PRODUCT JUST A NOISE ISSUE. I BEG TO DIFFER. THE ISS IS HINDERING THE STEERING TO MY VEHICLE AS WELL AS MAKING CLUNKING NOISES. IT IS HINDERING MY BREAKING ABILITY...CAR PULLS TO SIDE. IT IS HINDERING MY ABILITY TO TAKE OFF FROM CO…
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BROUGHT CAR TO DEALER SAID ISS NEEDED TO BE REPLACED....I WAS TOLD PER GM THIS IS NOT A RECALL PRODUCT JUST A NOISE ISSUE. I BEG TO DIFFER. THE ISS IS HINDERING THE STEERING TO MY VEHICLE AS WELL AS MAKING CLUNKING NOISES. IT IS HINDERING MY BREAKING ABILITY...CAR PULLS TO SIDE. IT IS HINDERING MY ABILITY TO TAKE OFF FROM COMPLETE STOP TIRES ARE STUTTERING. DEALERSHIP SAID ISS NEEDED TO BE REPLACED. NOTHING ELSE WRONG WITH CAR. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE RECALLED. *TR
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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