Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
550–25K
7125–50K
7650–75K
7475–100K
87100–150K
41150K+
404 reports with mileage · 120 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
58 crash reports22 fire reports35 injury reports
What owners actually said
524 reports
790 miles · Aug 21, 2014
Structure
THIS HAS OCCURRED NOW FOUR TIMES SINCE I BOUGHT THE CAR THE FIRST THREE TIMES WERE REPAIRED UNDER WARRANTY. NOW IT HAS HAPPENED AGAIN. THE DOOR BETWEEN THE AC AND THE HEAT GETS STUCK ON WAY OR THE OTHER NOW IT IS STUCK WHERE YOU GET HEAT ON DRIVERS SIDE AND AC ON PASSENGERS AND IN THE TEXAS HEAT THIS IS A SAFETY HAZARD, ITS A KN…
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THIS HAS OCCURRED NOW FOUR TIMES SINCE I BOUGHT THE CAR THE FIRST THREE TIMES WERE REPAIRED UNDER WARRANTY. NOW IT HAS HAPPENED AGAIN. THE DOOR BETWEEN THE AC AND THE HEAT GETS STUCK ON WAY OR THE OTHER NOW IT IS STUCK WHERE YOU GET HEAT ON DRIVERS SIDE AND AC ON PASSENGERS AND IN THE TEXAS HEAT THIS IS A SAFETY HAZARD, ITS A KNOWN DEFECT BECAUSE OTHER CHEVY OWNERS KNOW ABOUT IT AND MECHANICS YET NOTHING IS DONE ONCE A GAIN BY CHEVY TO FIX THE ISSUE, I KNOW OF SUBURBAN OWNERS, TRUCK - SILVERADO OWNERS, IMPALA OWNERS , MALIBU OWNERS OF ALL YEARS WHO HAVE HAD THIS PROBLEM. *TR
NHTSA ODI #10627267
130,000 miles · Aug 21, 2014
Engine
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
NHTSA ODI #10627259
130,000 miles · Aug 21, 2014
Power Train
I WAS STOPPED AT A STOPLIGHT AND TRIED TO ACCELERATE ONLY TO FIND OUT I WAS NOT MOVING MUCH. I DETERMINED THERE WAS ANOTHER ISSUE WITH THE TRANSMISSION NOT SHIFTING INTO GEAR. THE LIGHT TURNED GREEN AND I WAS ALMOST REAR ENDED IN A MULTIPLE VEHICLE ACCIDENT UNTIL I SLOWLY DOWN SHIFTED OUT OF DRIVE TO 1ST GEAR. I WAS FINALLY A…
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
NHTSA ODI #10627227
89,000 miles · Aug 21, 2014
Electrical SystemLatches/locks/linkagesStructure
LAST JUNE I WENT TO THE STORE AND TRIED TO OPEN MY BACK DOORS AND THEY WOULD NOT OPEN FROM THE INSIDE. I WAS ABLE TO OPEN ONE OF THE BACK DOORS FROM THE OUTSIDE ONLY. THE DOOR LOCKS INDICATED THE DOORS WERE NOT LOCKED. IF I WAS INVOLVED IN AN ACCIDENT AND NEEDED TO GET PEOPLE OUT OF THE BACK SEAT OF MY CAR THEY WOULD NOT BE…
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LAST JUNE I WENT TO THE STORE AND TRIED TO OPEN MY BACK DOORS AND THEY WOULD NOT OPEN FROM THE INSIDE. I WAS ABLE TO OPEN ONE OF THE BACK DOORS FROM THE OUTSIDE ONLY. THE DOOR LOCKS INDICATED THE DOORS WERE NOT LOCKED. IF I WAS INVOLVED IN AN ACCIDENT AND NEEDED TO GET PEOPLE OUT OF THE BACK SEAT OF MY CAR THEY WOULD NOT BE ABLE TO GET OUT ON THEIR OWN. THE LOCKING MECHANISMS FAILED ON BOTH DOORS. BOTH DOORS HAS THIS LOCK ISSUE FOR ABOUT 3-4 MONTHS AND THEN ONE OF THE LOCKS STARTED WORKING AGAIN FROM THE INSIDE. EVENTUALLY THE OTHER DOOR STARTED WORKING AGAIN ONCE IT WAS GETTING CLOSE TO WINTER. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS LOOKED INTO AND A RECALL DONE BY GM. GM CONSISTENTLY PUTS OUT EXPENSIVE CARS WITH INADEQUATE PARTS THAT FAIL. I RESEARCHED THIS ISSUE ONLINE AND FOUND THIS WAS TYPICAL OF ALL CHEVY IMAPLA'S NO MATTER THE YEAR. *TR
NHTSA ODI #10627217
31,000 miles · Aug 21, 2014
Power Train
I HAD JUST PURCHASED THIS CAR IN JANUARY OF 2007 AND I HAD NOTICED THE TRANSMISSION HAVING ISSUES WHEN SHIFTING GEARS. I FIRST NOTICED THIS ISSUE WHEN BACKING OUT OF MY DRIVEWAY AND PULLING THE CAR INTO GEAR (DRIVE) THERE WOULD BE A HESITATION AND A "CLUNK" NOISE. I WAS NOT SURE WHAT THE ISSUE WAS AT FIRST SO I WAITED UNTIL IT…
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I HAD JUST PURCHASED THIS CAR IN JANUARY OF 2007 AND I HAD NOTICED THE TRANSMISSION HAVING ISSUES WHEN SHIFTING GEARS. I FIRST NOTICED THIS ISSUE WHEN BACKING OUT OF MY DRIVEWAY AND PULLING THE CAR INTO GEAR (DRIVE) THERE WOULD BE A HESITATION AND A "CLUNK" NOISE. I WAS NOT SURE WHAT THE ISSUE WAS AT FIRST SO I WAITED UNTIL IT HAPPENED AGAIN AND CALLED THE LOCAL CHEVY DEALER TO INSPECT IT, AS IT WAS UNDER WARRANTY. THE MECHANIC COULD NOT REPLICATE THE PROBLEM AND TOLD ME THERE WAS NO ISSUE. THE TRANSMISSION HAD CONTINUED TO HAVE ISSUES OVER THE PAST 6-7 YEARS. I ALSO HAD THE TRANSMISSION ACT UP WHEN I WOULD BE DRIVING IN TOWN FROM A STOP UP TO HIGHWAY SPEEDS. AT A FULL STOP THE CAR WOULD HESITATE TO SHIFT INTO GEAR ALMOST CAUSING MULTIPLE ACCIDENTS. MANY TIMES I WOULD NEED TO DOWN SHIFT TO FIRST GEAR AND UP SHIFT IN ORDER TO GET MY VEHICLE GOING. IN THE PAST THREE YEARS I HAVE PERSONALLY ALMOST BEEN IN ABOUT 12 OR MORE POTENTIAL ACCIDENT SITUATIONS BECAUSE OF THE TRANSMISSION ISSUE. I HAVE READ IN MANY ONLINE FORUMS THAT THIS IS A SERIOUS AND KNOWN ISSUE WITH THE CHEVY IMPALA TRANSMISSION. THIS IS AN ISSUE THAT NEEDS TO BE RESEARCHED AND RESOLVED WITH A RECALL CAMPAIGN. FROM WHAT I HAVE RESEARCHED ONLINE THERE IS AN ISSUE WITH A MODULE WITH THE TRANSMISSION. PLEASE RESEARCH THIS ISSUE AS I WILL BE CONTACTING GM AS WELL OVER THIS FAULTY PART/DESIGN OF TRANSMISSION. *TR
NHTSA ODI #10627214
200,000 miles · Aug 21, 2014
Air BagsElectrical SystemExterior LightingCrash
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE STOPPED AT A MEDIAN, ANOTHER VEHICLE THAT WAS DRIVING APPROXIMATELY 55 MPH CRASHED INTO THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE …
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE STOPPED AT A MEDIAN, ANOTHER VEHICLE THAT WAS DRIVING APPROXIMATELY 55 MPH CRASHED INTO THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A IMPOUND LOT. AN INDEPENDENT MECHANIC REPAIRED THE VEHICLE HOWEVER, THE CONTACT STATED THAT THE HORN AND THE DRIVERS SIDE HEADLIGHT FAILED SHORTLY AFTERWARD. THE FAILURE MILEAGE WAS 200,000.
NHTSA ODI #10627196
80,000 miles · Aug 21, 2014
Structure
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT BOTH REAR DOORS WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA ODI #10627182
1,000 miles · Aug 19, 2014
Power TrainCrashInjury
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE DRIVE SHIFT GEAR WOULD SEIZE WHEN MANEUVERING BETWEEN GEARS. THE INDEPENDENT MECHANIC WAS NOT ABLE TO BE DIAGNOSED THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 10/03/14*…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE DRIVE SHIFT GEAR WOULD SEIZE WHEN MANEUVERING BETWEEN GEARS. THE INDEPENDENT MECHANIC WAS NOT ABLE TO BE DIAGNOSED THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 10/03/14*LJ THE CONSUMER WAS INVOLVED IN AN ACCIDENT ON JUNE 5, 2014 WHERE SHE CRASHED INTO A MAILBOX AND TREES. THE CONSUMER AND HER HUSBAND WERE HOSPITALIZED FOR 3 DAYS. THEY RECEIVED SOME BROKEN BONES, CUTS, AND SCRATCHES. UPDATED 7/20/2015*JS
NHTSA ODI #10626288
122,000 miles · Aug 16, 2014
Electronic Stability Control (esc)
SERVICE TRACTION CONTROL LIGHT APPEARED ON THE DASHBOARD, REDUCING POWER TO THE ENGINE AND LOWERING DRIVING SPEED ON A BUSY HIGHWAY NEARLY CAUSING AN ACCIDENT. CAR JERKS AND POWER LOCKS TURN OFF AND ON. POWER TO STEERING AND BRAKING ALSO REDUCED. THIS IS UNSAFE! *TR
NHTSA ODI #10625795
104,889 miles · Aug 14, 2014
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN MADE THE CONTACT AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 09E005000 (STEERING). HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN MADE THE CONTACT AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 09E005000 (STEERING). HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 104,889.
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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