NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
524 reportsMileage unknown · Jan 12, 2021
Engine
AS MANY OTHER 5.3 LITER GM VEHICLES DURING THIS PERIOD, MY CAR HAS BEEN BURNING OIL, FOULING SPARK PLUGS, AND THROWING CHECK ENGINE LIGHTS FOR MANY YEARS DUE TO THIS ALL-TOO COMMON ISSUE. IT IS A SAFETY HAZARD, AND ALL GM VEHICLES WITH THIS MOTOR ISSUE SHOULD BE RECALLED AND FIXED. IT POSES A SERIOUS HAZARD WHEN YOU ATTEMPT TO P…
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AS MANY OTHER 5.3 LITER GM VEHICLES DURING THIS PERIOD, MY CAR HAS BEEN BURNING OIL, FOULING SPARK PLUGS, AND THROWING CHECK ENGINE LIGHTS FOR MANY YEARS DUE TO THIS ALL-TOO COMMON ISSUE. IT IS A SAFETY HAZARD, AND ALL GM VEHICLES WITH THIS MOTOR ISSUE SHOULD BE RECALLED AND FIXED. IT POSES A SERIOUS HAZARD WHEN YOU ATTEMPT TO PULL OUT INTO THE ROAD AND THE CAR SPUTTERS AND MISFIRES AND YOU HAVE NO POWER BECAUSE OIL IS SEAPING PAST THE RINGS.
NHTSA ODI #11387633
148,000 miles · Oct 6, 2020
Electrical SystemElectronic Stability Control (esc)EngineFireInjury
MY VEHICLE HAS HAD THE PROBLEMS OF NOT GIVING ME CORRECT READINGS FROM THE GAUGES WHEN MY CAR WAS RUNNING HOT IT NEVER DISPLAYED ANY INDICATION THAT IT WAS WHICH CAUSED ENGINE FAILURE IN MY CAR THROWING A ROD I ALSO HAVE EXPERIENCE AND STILL DO WHEN I TURN ON MY SIGNALS MY BRIGHT LIGHTS COME ON AS WELL AS SOMETIMES WHEN I OPEN T…
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MY VEHICLE HAS HAD THE PROBLEMS OF NOT GIVING ME CORRECT READINGS FROM THE GAUGES WHEN MY CAR WAS RUNNING HOT IT NEVER DISPLAYED ANY INDICATION THAT IT WAS WHICH CAUSED ENGINE FAILURE IN MY CAR THROWING A ROD I ALSO HAVE EXPERIENCE AND STILL DO WHEN I TURN ON MY SIGNALS MY BRIGHT LIGHTS COME ON AS WELL AS SOMETIMES WHEN I OPEN THE DOOR THE LIGHTS DO NOT COME ON BUT WHEN I CLOSE THE DOOR THEY DO MY MOTOR MOUNTS ON MY CAR ARE NOT STABLE THIS WAS PART OF THE PROBLEM THE FIRST TIME IT SHIFTED NOW NOT FROM WEAR AND TEAR BECAUSE I HAD AN INSPECTION DONE ON THE VEHICLE PRIOR TO PURCHASING THE VEHICLE AND RECEIVED A CLEAN BILL OF IMMACULATE CARE AND HEALTH OF THE VEHICLE IN LESS THAN 8 MONTHS I HAVE BEEN IN NOTHING BUT ONE DISASTER AFTER THE NEXT I'M FEELING VERY UNSAFE AND UNSURE OF THIS VEHICLE IT SEEMS AS IF IT'S MOVING FASTER THAN WHAT IS ON THE SPEEDOMETER BECAUSE I HAVE OFTEN HAD TO APPLY THE BRAKES IN AN EMERGENCY FASHION JUST TO STOP I KNOW THIS IS NOT NORMAL I CAN FORWARD THE BILLS OF THE SAID REPAIRS SO THAT IT WAS SUPPORT MY CLAIM I DO NOT HAVE THEM WITH ME AT THIS TIME BUT MY EMAIL IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11363017
83,000 miles · Sep 17, 2020
Power TrainCrashFire
IN MY 006 IMPALA SS THE TRANSMISSION IS STARTING TO SLIP. THE CAR IS AROUND 83,000 MILES WHEN I FIRST NOTICED THIS ISSUE, AND THE VEHICLE WASN'T DOING ANY HARD ACCELERATION (AROUND 20-25 MILES AN HOUR SHIFTING FROM FIRST TO SECOND GEAR). I AM WORRIED THAT I WILL HAVE TO PAY TO GET IT REPLACED.
NHTSA ODI #11355686
197,000 miles · Aug 12, 2020
EnginePower TrainUnknown Or Other
AS I WAS DRIVING MY CAR ACTED AS IF IT WAS GOING TO STALL WOULDN'T GO PASS 45-50 MILES PER HOUR. I WENT TO A AUTOMOTIVE SHOP JUST TO FIND OUT THE CATALYST CONVERTER IT'S VERY DANGEROUS WHY DRIVING IN THE CAR STALLS.
NHTSA ODI #11348888
149,000 miles · Jul 24, 2020
Electrical SystemEnginePower Train
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE TEMPERATURE GAUGE WAS DEFECTIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED ON WHILE DRIVING AT AN UNDISCLOSED SPEED AND MAKING A RIGHT TURN, …
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE TEMPERATURE GAUGE WAS DEFECTIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED ON WHILE DRIVING AT AN UNDISCLOSED SPEED AND MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DRIVABLE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 149,000.
NHTSA ODI #11341353
162,000 miles · May 12, 2020
Seat Belts
THE RECEIVING SEAT BELT CONNECTOR COUPLING DEVICE AT THE BASE OF THE DRIVERS SEAT WILL NOT SECURE THE SEAT BELT MALE END. THE RED BUTTON THE NORMALLY FLUSH WITH THE TOP OF THE RECEIVER. YOU WOULD NORMALLY DEPRESS THE RED BUTTON DOWN TO RELEASE THE SEAT BELT ONCE LOCKED INTO THE COUPLING DEVICE. NUMEROUS ATTEMPTS WITH ENGAGING…
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THE RECEIVING SEAT BELT CONNECTOR COUPLING DEVICE AT THE BASE OF THE DRIVERS SEAT WILL NOT SECURE THE SEAT BELT MALE END. THE RED BUTTON THE NORMALLY FLUSH WITH THE TOP OF THE RECEIVER. YOU WOULD NORMALLY DEPRESS THE RED BUTTON DOWN TO RELEASE THE SEAT BELT ONCE LOCKED INTO THE COUPLING DEVICE. NUMEROUS ATTEMPTS WITH ENGAGING THE BELT INTO THE CONNECTOR IS UNSUCCESSFUL. TRIED LUBRICATING THE MECHANISM. NO HELP. IT'S A SELF CONTAINED DEVICE AND CAN NOT BE DISASSEMBLED FOR REPAIR. *TR
NHTSA ODI #11324299
150,000 miles · Feb 12, 2020
Air BagsCrashInjury
TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING IN THE RAIN AT AN UNKNOWN SPEED, THE VEHICLE IN FRONT STOPPED TO TURN AS THE CONTACT DEPRESSED THE BRAKE PEDAL, THE WHEELS LOCKED UP CAUSING THE CONTACT TO REAR END THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEP…
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TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING IN THE RAIN AT AN UNKNOWN SPEED, THE VEHICLE IN FRONT STOPPED TO TURN AS THE CONTACT DEPRESSED THE BRAKE PEDAL, THE WHEELS LOCKED UP CAUSING THE CONTACT TO REAR END THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY, WHICH WAS A CONCERN TO THE CONTACT AS SHE STATED THAT THE INSURANCE COMPANY ADVISED HER OF A RECALL. THE CONTACT SUSTAINED INJURIES TO THE UPPER BODY BUT MEDICAL ATTENTION WAS NOT PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 150,000.
NHTSA ODI #11308735
180,000 miles · Feb 2, 2020
Structure
THE BACK DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE WHEN YOU PULL THE HANDLE FROM THE OUTSIDE IT DOESN'T FEEL LIKE THERE'S ANYTHING CATCHING ON THE INSIDE IT'S JUST LOOSE, IT'S THE SAME WAY FROM THE INSIDE ALSO. I WENT TO THE STORE WHEN I LEFT MY HOUSE I PUT MY DAUGHTER IN HER CAR SEAT ON THAT SIDE THE DOOR OP…
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THE BACK DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE WHEN YOU PULL THE HANDLE FROM THE OUTSIDE IT DOESN'T FEEL LIKE THERE'S ANYTHING CATCHING ON THE INSIDE IT'S JUST LOOSE, IT'S THE SAME WAY FROM THE INSIDE ALSO. I WENT TO THE STORE WHEN I LEFT MY HOUSE I PUT MY DAUGHTER IN HER CAR SEAT ON THAT SIDE THE DOOR OPEN FINE IT SHUT AND LATCHED FINE WHEN I GOT TO THE STORE AND GOT OUT TO GET MY DAUGHTER OUT OF HER CAR SEAT THE DOOR JUST WOULD NOT OPEN IT'S LIKE IT'S LOCKED BUT IT'S NOT LOCKED YOU CAN MOVE THE MECHANICAL LOCK UP AND DOWN FROM THE INSIDE , AND YOU CAN ALSO HIT THE LOCK AND UNLOCK WITH THE KEY FOB AND IT DOESN'T MAKE A DIFFERENCE. THE DOOR JUST WILL NOT OPEN. THIS REALLY CONCERNS ME CONSIDERING IF THERE WAS AN ACCIDENT AND THE BACK PASSENGER NEEDED TO GET OUT OF THE CAR THEY WOULDN'T BE ABLE TO. THIS COULD BE A VERY BAD SAFETY ISSUE, AND HAS ME EXTREMELY CONCERNED CONSIDERING I HAVE THREE SMALL CHILDREN THAT RIDE IN THE BACKSEAT DAILY THIS IS MY DAILY DRIVER
NHTSA ODI #11306522
198,945 miles · Oct 28, 2019
Air BagsCrashInjury
TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT APPROXIMATELY 35 MPH FROM A RESIDENTIAL STREET TO AN INTERSECTION, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CHEST AND A WHIPLASH. THE PASSENGER SUSTAINED INJURIES TO THE…
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TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT APPROXIMATELY 35 MPH FROM A RESIDENTIAL STREET TO AN INTERSECTION, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CHEST AND A WHIPLASH. THE PASSENGER SUSTAINED INJURIES TO THE LEFT ANKLE AND A WHIPLASH. THE OTHER DRIVER WAS ALSO INJURED. ALL THE OCCUPANTS RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED AT THE SCENE AND WAS TOWED TO A POLICE LOT. THE CONTACT'S INSURANCE COMPANY HAD THE VEHICLE TOWED FROM THE POLICE LOT TO THE CONTACT'S RESIDENCE FOR INSPECTION. THE DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CAME TO THE CONTACT'S RESIDENCE TO INVESTIGATE THE FAILURE. THE MANUFACTURER CONCLUDED THAT THERE WAS NO AIR BAG FAILURE AND PROVIDED CASE NUMBER: 926820. THE FAILURE MILEAGE WAS APPROXIMATELY 198,945.
NHTSA ODI #11271533
Mileage unknown · Sep 29, 2019
Unknown Or Other
LAST THING I HAVE NOT RECEIVED ANYTHING IN THE MAIL REGARDING THE RECALLS ON MY CAR THE 2006 CHEVROLET IMPALA BUT I DID GET ONE FOR MY 2005 CHEVROLET IMPALA BUT I HAVE NEVA RECEIVED ANYTHING ON MY 2006
NHTSA ODI #11258872
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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