NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
524 reports97,000 miles · Sep 15, 2014
Electrical System
THE GM "FIX" FOR THE IGNITION ISSUE IS TO REPLACE KEYS SO THAT NOTHING CAN BE ATTACHED TO THE KEY, INCLUDING NOT EVEN THE FOB, THE "FIX" IS NOT TO REPLACE THE FAULTY PART TO THE IGNITION. I'VE HAD MY CAR SINCE 2006 AND DRIVEN IT ALL THIS TIME WITH A LOT OF OTHER KEYS AND THE FOB ATTACHED. DURING THAT TIME I HAVE HAD NO TROUBLE…
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THE GM "FIX" FOR THE IGNITION ISSUE IS TO REPLACE KEYS SO THAT NOTHING CAN BE ATTACHED TO THE KEY, INCLUDING NOT EVEN THE FOB, THE "FIX" IS NOT TO REPLACE THE FAULTY PART TO THE IGNITION. I'VE HAD MY CAR SINCE 2006 AND DRIVEN IT ALL THIS TIME WITH A LOT OF OTHER KEYS AND THE FOB ATTACHED. DURING THAT TIME I HAVE HAD NO TROUBLE WITH THE IGNITION. I THINK THERE MAY BE AN ENGINEERING OVERSIGHT: IT STANDS TO REASON THAT HAVING USED THE KEY WITH THE WEIGHT ATTACHED FOR 8 YEARS PROBABLY WOULD HAVE WORN THE INTERNAL CONNECTIONS BASED ON THE WEIGHT OF THE INSERTED KEY. IT ALSO SEEMS REASONABLE, THAT NOW HAVING A KEY THAT IS LIGHT WEIGHT BEING INSERTED INTO THE SAME CHAMBER AS THE HEAVILY WEIGHTED KEY, WILL MEAN THAT THE NEW KEY WON'T FIT OR MAKE THE PROPER CONNECTION IN THE IGNITION BECAUSE THE NEW KEY WILL NOT BE AS HEAVY, AND THEREFORE THE "FIX" IS REALLY CREATING A NEW PROBLEM. WHY WOULDN'T THE WHOLE IGNITION APPARATUS HAVING TO DO WITH THE KEY BE REPLACED AS WELL AS KEYS????? I THINK THIS IS A BIG OVERSIGHT, AND A BIG PROBLEM. ESPECIALLY SINCE ALL THE TESTIMONY I HEARD OR READ ABOUT THIS ISSUE FROM GM IS THAT THEY WOULD REPLACE THE "MIS-SIZED PART" --- I WAS SURPRISED TO LEARN FROM MY DEALER THAT IT IS THE KEYS THAT ARE BEING REPLACED, AND WILL NOT BE ABLE TO HAVE THE FOBS ATTACHED. THIS IS SURELY DECEPTION, AND IF THE "FIX" HAS NOT BEEN TESTED ON EVERY CAR, HOW CAN WE TRUST THAT THE NEW KEYS WILL WORK WITH THE BY NOW WORN INTERNAL AND INCORRECT PART? THIS IS A BIG PROBLEM. I'VE WRITTEN TO MY SENATOR ABOUT THIS. . .AND WILL FOLLOW UP WITH THE REPRESENTATIVE. IN THE MEANTIME, I GO THURSDAY TO GET THE NEW KEYS. . .THEREAFTER THE OLD KEYS WON'T WORK WITH MY CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10633260
162,000 miles · Sep 11, 2014
EngineFuel/propulsion SystemPower Train
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE VEHICLE JERKED VIOLENTLY. IMMEDIATELY FOLLOWING THE INITIAL FAILURE, FUEL SPEWED OUT OF THE FUEL PUMP. AN INDEPENDENT MECHANIC STATED THAT THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE VEHICLE JERKED VIOLENTLY. IMMEDIATELY FOLLOWING THE INITIAL FAILURE, FUEL SPEWED OUT OF THE FUEL PUMP. AN INDEPENDENT MECHANIC STATED THAT THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 162,000.
NHTSA ODI #10632451
Mileage unknown · Sep 10, 2014
Electrical System
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART THAT WAS NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
NHTSA ODI #10632240
17,771 miles · Sep 10, 2014
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE REVERSING, THERE WAS A SUDDEN LOSS OF POWER STEERING. THE VEHICLE WAS RESTARTED AND OPERATED AS NORMAL. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND THE STEERING MODULE N…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE REVERSING, THERE WAS A SUDDEN LOSS OF POWER STEERING. THE VEHICLE WAS RESTARTED AND OPERATED AS NORMAL. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,771. UPDATED 10/23/14*CN UPDATED 08/28/2017*CT
NHTSA ODI #10632074
168,000 miles · Sep 3, 2014
Electrical SystemPower Train
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE APPROXIMATELY 3 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE COMPUTERIZED SYSTEM NEEDED TO BE REPLACED. IN ADDITION, THE TRANSMISSIO…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE APPROXIMATELY 3 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE COMPUTERIZED SYSTEM NEEDED TO BE REPLACED. IN ADDITION, THE TRANSMISSION HAD BEEN REPLACED THREE TIMES, INCLUDING THE OIL PAN GASKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 168,000.
NHTSA ODI #10630366
85,000 miles · Aug 29, 2014
Electrical System
MY KEY IS STUCK IN THE IGNITION OF MY 2006 IMPALA. THE FIRST FEW TIMES I WAS ABLE TO SHIFT THE CAR OUT OF GEAR AND BACK TO PARK, WHILE TURNING THE KEY BACK AND FORTH AND THE KEY WOULD RELEASE. NOW THE KEY IS STUCK AND WILL NOT COME OUT OF THE IGNITION. SHIFTER IS STUCK IN PARK. IT STARTS JUST FINE AND GOES INTO GEAR BUT I JUST C…
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MY KEY IS STUCK IN THE IGNITION OF MY 2006 IMPALA. THE FIRST FEW TIMES I WAS ABLE TO SHIFT THE CAR OUT OF GEAR AND BACK TO PARK, WHILE TURNING THE KEY BACK AND FORTH AND THE KEY WOULD RELEASE. NOW THE KEY IS STUCK AND WILL NOT COME OUT OF THE IGNITION. SHIFTER IS STUCK IN PARK. IT STARTS JUST FINE AND GOES INTO GEAR BUT I JUST CAN'T SHUT IT OFF. *TR
NHTSA ODI #10629487
Mileage unknown · Aug 29, 2014
Air BagsEngineService Brakes
I'VE RECEIVED A LETTER STATING MY VEHICLE IS INVOLVED IN GM RECALL 14299, THANKS FOR THE UPDATE, BUT PARTS ARE NOT CURRENTLY AVAILABLE?! THE LETTER REPEATS HOW THE REPAIRS WILL BE PERFORMED FOR ME AT NO CHARGE... WHOOPIE ITS YOUR MISTAKE I SHOULD NOT EVEN HAVE TO WORRY ABOUT THIS TYPE OF THING. AND SO WHAT YOU REPAIR WHAT YOU DI…
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I'VE RECEIVED A LETTER STATING MY VEHICLE IS INVOLVED IN GM RECALL 14299, THANKS FOR THE UPDATE, BUT PARTS ARE NOT CURRENTLY AVAILABLE?! THE LETTER REPEATS HOW THE REPAIRS WILL BE PERFORMED FOR ME AT NO CHARGE... WHOOPIE ITS YOUR MISTAKE I SHOULD NOT EVEN HAVE TO WORRY ABOUT THIS TYPE OF THING. AND SO WHAT YOU REPAIR WHAT YOU DIDNT GET RIGHT IN THE FIRST PLACE, WHAT ABOUT THE GAS I HAVE TO PUT IN TO DRIVE OVER 50 MILES AWAY TO GET TO A GM DEALER? WHAT ABOUT THE DAYS I MISS FROM WORK AND/OR MY COLLEGE CLASSES? OH YOU'RE SORRY FOR MY INCONVENIENCE? WHAT GOOD DOES YOUR SORRY DO FOR ME? I WORK FULL TIME, GO TO COLLEGE FULL TIME AND I RUN MY OWN HOUSEHOLD I DONT HAVE THE TIME OR MONEY TO DRIVE THAT FAR TO SIT AROUND A GARAGE FOR AN HOUR OR MORE FOR IT TO GET FIXED. NOT TO MENTION THE STRESS I ENDURE WHILE IM DRIVING IN WHAT I THOUGHT WAS A RELIABLE FAMILY CAR, NOW I AM MERELY WAITING FOR IT TO GO OFF THE ROAD UNINTENTIONALLY MOVE THE KEY AWAY FROM THE RUN POSITION AND LOSE MY ENGINE POWER, POWER STEERING, POWER BRAKING AND THE AIR BAGS NOT DEPLOYING INCREASING MY RISK OF INJURY OR FATALITY?! NOW I AM SUPPOSED TO JUST REST EASY AND WAIT FOR MY FATALITY TO POSSIBLY OCCUR AT ANY MOMENT WHILE IM DRIVING MY CAR THAT I PAY GOOD MONEY FOR WHILE YOU FIGURE OUT WHEN YOU'LL BE ABLE TO SEND ME A LETTER WHICH COULD TAKE MONTHS AND THEN SET ME UP AN APPOINTMENT THAT DOESNT INTERFERE WITH MY SCHEDULE WHICH IS HIGHLY UNLIKELY AND COULD ALSO TAKE MONTHS. SO UNTIL THEN I AM TO JUST DRIVE MY DEATH TRAP AND WAIT FOR THE NEXT LETTER TO ARRIVE. I'VE NEVER BOUGHT ANYTHING BUT A CHEVROLET BUT WITH THIS INCIDENT IM NOT SURE I'LL EVER BUY ONE AGAIN. SOMETHING SHOULD BE DONE. I UNDERSTAND YOU MAKE MISTAKES IM NOT BLAMING YOU THERE BUT YOU SHOULD HAVE TO PAY FOR YOUR MISTAKES NOT ME, A FULL TIME COLLEGE/WORKING STUDENT TRYING TO MAKE MY WHILE THROUGH COLLEGE ON WHAT LITTLE I MAKE. *TR
NHTSA ODI #10629380
Mileage unknown · Aug 28, 2014
Steering
ALL I AM TRYING TO DO IS GET A LOANER CAR UNTIL THE PARTS ARE IN SO I DON'T HAVE TO BE INVOLVED IN AN ACCIDENT AND FILE A COMPLAINT. I HAVE BEEN ON HOLD FOR 25 MINUTES WAITING FOR A SUPERVISOR AT THE CUSTOMER ASSISTANCE CENTER. MY SAFETY AND MY CHILDREN'S SAFETY IS MY CONCERN. I DO NOT BELIEVE THAT I AM ASKING FOR MUCH AFTER BE…
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ALL I AM TRYING TO DO IS GET A LOANER CAR UNTIL THE PARTS ARE IN SO I DON'T HAVE TO BE INVOLVED IN AN ACCIDENT AND FILE A COMPLAINT. I HAVE BEEN ON HOLD FOR 25 MINUTES WAITING FOR A SUPERVISOR AT THE CUSTOMER ASSISTANCE CENTER. MY SAFETY AND MY CHILDREN'S SAFETY IS MY CONCERN. I DO NOT BELIEVE THAT I AM ASKING FOR MUCH AFTER BEING A LOYAL CUSTOMER FOR 40 YEARS AND A GM MASTERCARD HOLDER IN GOOD STANDING. MY EMAIL IS [XXX]AND MY NUMBER IS [XXX]. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10629176
Mileage unknown · Aug 27, 2014
Air BagsElectrical SystemCrashInjury
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE CONTACT STATED THAT THE SPEEDOMETER FAILED. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED INJURIES. THE VEHICLE WAS…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE CONTACT STATED THAT THE SPEEDOMETER FAILED. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED INJURIES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10628827
132,000 miles · Aug 27, 2014
SteeringCrash
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 37 MPH, THE VEHICLE INDEPENDENTLY STEERED TO THE LEFT CAUSING THE CONTACT TO GO INTO ONCOMING TRAFFIC. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO COME TO A STOP AFTER CRASHING THROUGH A MANHOLE. A POLICE REPORT WAS FILED. THERE WERE NO IN…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 37 MPH, THE VEHICLE INDEPENDENTLY STEERED TO THE LEFT CAUSING THE CONTACT TO GO INTO ONCOMING TRAFFIC. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO COME TO A STOP AFTER CRASHING THROUGH A MANHOLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
NHTSA ODI #10628807
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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