IllustrationTHE DRIVER SEAT BELT WILL NOT LATCH. THE PASSENGER AIRBAG SAYS OFF.
2006 Chevrolet Impala
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Impala years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
550–25K
7125–50K
7650–75K
7475–100K
87100–150K
41150K+
404 reports with mileage · 120 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
58 crash reports22 fire reports35 injury reports
What owners actually said
524 reportsTL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 40 MPH, THE STEERING FAILED AND THE VEHICLE VEERED OFF THE INTERSTATE INTO THE MEDIAN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS ALSO TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A BOLT FELL OUT TH…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 40 MPH, THE STEERING FAILED AND THE VEHICLE VEERED OFF THE INTERSTATE INTO THE MEDIAN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS ALSO TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A BOLT FELL OUT THE VEHICLE AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT THE AIR BAGS WERE AFFECTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE AIR BAGS WERE NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 258,000.
AT START UP OF MY CAR THE DRIVER SIDE AIRBAG WOULD SAY SERVICE REQUIRED, BUT IT WOULD GO AWAY WHEN WE BUCKLED UP. WHEN IN A WEEK IT STARTED TO STAY ON. IT NO LONGER GOES AWAY. ALSO NOW Y WHEN I SHUT OFF MY CAR THE RADIO WILL STAY ON EVEN WHEN YOU OPEN THE DRIVERS SIDE DOOR AND LOCK IT. I HAVE TO MANUALLY SHUT IT OFF.
I WAS DRIVING NORTH ON ROUTE 24 - DIXIE HIGHWAY - SOUTH OF DAVISBURG ROAD / NORTH OF I-75 (OAKLAND COUNTRY, MI) AT 6PM ON THURSDAY JUNE 25, 2015. THERE WAS A CHEVY IMPALA DRIVING SOUTH IN THE NORTHBOUND LANE (I.E. HE WAS HEADING THE WRONG WAY). I AVOIDED HIM BY SWERVING BUT HE COLLIDED WITH A FORD EXPLORER HEADING NORTH. TH…
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I WAS DRIVING NORTH ON ROUTE 24 - DIXIE HIGHWAY - SOUTH OF DAVISBURG ROAD / NORTH OF I-75 (OAKLAND COUNTRY, MI) AT 6PM ON THURSDAY JUNE 25, 2015. THERE WAS A CHEVY IMPALA DRIVING SOUTH IN THE NORTHBOUND LANE (I.E. HE WAS HEADING THE WRONG WAY). I AVOIDED HIM BY SWERVING BUT HE COLLIDED WITH A FORD EXPLORER HEADING NORTH. THE COLLISION WAS NOMINALLY A HEAD ON, OFFSET TOWARDS THE DRIVER'S SIDE. THE IMPALA WAS FAIRLY NEW, AFTERWARDS I CHECKED PICTURES ON THE WEB AND I'M PRETTY CONFIDENT IT WAS A MY 2006-2012 MODEL. THE EXPLORER WAS FAIRLY NEW AS WELL. I WAS ONE OF THE FIRST PEOPLE TO ARRIVE AT THE SCENE OF THE ACCIDENT. THE IMPALA DRIVER WASN'T WEARING HIS SEAT BELT AND WAS UNCONSCIOUS LAYING ACROSS THE FRONT SEATS WHEN I ARRIVED. THE WINDSHIELD WAS CRACKED WHERE HIS HEAD HAD STRUCK IT. THE HORN WAS SOUNDING AND IT LOOKED LIKE FUEL HAD BEEN SPILLED. I WANTED TO MAKES SURE THE CAR WAS OFF TO PREVENT A FIRE SO I REMOVED THE KEYS FROM THE IGNITION. THE HORN CONTINUED TO SOUND. IT WAS EVENTUALLY STOPPED WHEN SOMEONE DISCONNECTED THE CABLES FROM THE BATTERY. NONE OF THE AIRBAGS IN THE IMPALA HAD BEEN DEPLOYED. THERE WAS A KNOWLEDGEABLE VOLUNTEER NEAR BY WHO TOLD US NOT TO TOUCH THE DRIVER BECAUSE HE MAY HAVE SPINAL INJURIES. I SPENT THE NEXT THIRTY MINUTES AT THE SCENE AND PROVIDED A WRITTEN STATEMENT TO THE POLICE. BASED UPON THE WAY THE BODY WAS HANDLED, I AM ASSUMING THE DRIVER OF THE IMPALA WAS KILLED BY THE IMPACT. I AM SURPRISED THAT THERE WAS ENOUGH FORCE IN THE IMPACT TO KILL THE DRIVER (I ASSUME) BUT NOT ENOUGH TO DEPLOY THE AIRBAGS. THE DRIVER IN THE EXPLORER WAS INJURED BUT HER INJURIES DIDN'T LOOK ESPECIALLY SERIOUS AND HER AIRBAGS DEPLOYED. I BELIEVE THE IMPALA SHOULD BE INVESTIGATED / INSPECTED BY A TRAINED PROFESSIONAL TO ESTABLISH THE ROOT CAUSE ON WHY THE AIRBAG DIDN'T DEPLOY.
HAD PURCHASED VEHICLE FROM DEALER IN ASHLAND VA BACK IN SEPTEMBER 2014. HAD NO CONCERNS ABOUT THE VEHICLE UNTIL FIRST TRIP NOT DRIVING VEHICLE FOR A WEEK AND UPON RETURN VEHICLE WOULD NOT START. HAD JUMPED STARTED VEHICLE AND GOT CHECK ENGINE LIGHT WHICH WAS ON FOR THREE DAYS THEN CUT OFF. IN FEBRUARY 2015 HAD NOT DRIVEN VEHICLE…
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HAD PURCHASED VEHICLE FROM DEALER IN ASHLAND VA BACK IN SEPTEMBER 2014. HAD NO CONCERNS ABOUT THE VEHICLE UNTIL FIRST TRIP NOT DRIVING VEHICLE FOR A WEEK AND UPON RETURN VEHICLE WOULD NOT START. HAD JUMPED STARTED VEHICLE AND GOT CHECK ENGINE LIGHT WHICH WAS ON FOR THREE DAYS THEN CUT OFF. IN FEBRUARY 2015 HAD NOT DRIVEN VEHICLE FOR TWO WEEK PERIOD AND UPON RETURN VEHICLE WOULD NOT START AGAIN. CHECKED BATTERY AND HAD REPLACED ALONG WITH CLEANING POSITIVE BATTERY POST FOR CORROSION. CHECK ENGINE LIGHT WAS ON FOR TWO TO THREE DAYS THEN CUT OFF - CHECK CODE AT FIRESTONE DEALERSHIP SHOWED CODE P2135 - DEALERSHIP COULD NOT DETERMINE WHERE POSSIBLE POWER DRAINAGE COULD BE COMING FROM AND RECOMMENDED TO TAKE VEHICLE TO CHEVY DEALERSHIP AND HAVE THEM TEST FOR POWER DRAINAGE. AS LONG AS THE VEHICLE IS STARTED/USED WITHOUT PROLONGED PERIOD OF INACTIVITY, VEHICLE OPERATION FOR THIS MODEL YEAR IS ACCEPTABLE.
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE THE VEHICLE WAS REVERSING FROM THE DRIVEWAY, THE STEERING SEIZED. THE VEHICLE WOULD NOT RESPOND TO THE REPEATED ATTEMPTS TO STEER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE VEHICLE NEEDED A RE-MANUFACTURED POWER STEERING PUMP WITH RESERVOIR AND TH…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE THE VEHICLE WAS REVERSING FROM THE DRIVEWAY, THE STEERING SEIZED. THE VEHICLE WOULD NOT RESPOND TO THE REPEATED ATTEMPTS TO STEER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE VEHICLE NEEDED A RE-MANUFACTURED POWER STEERING PUMP WITH RESERVOIR AND THE COOLER HOSE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. ...UPDATED 06-11-15 *BF THE CONSUMER WAS INFORMED, IT WAS HIGHLY UNLIKELY HE WOULD RECEIVE REIMBURSEMENT. UPDATED 07/20/15. *JB
I WAS TURNING OFF OF ELBERTON ROAD ONTO VERIBEST ROAD & I HEARD THE FRONT TIRE MADE A KNOCKING SOUND ABOUT 3 TIMES WHILE TURNING & CONTINUED TO DRIVE AFTER THE CAR FELT OKAY, THEN I FELT AS IF THE CAR DROPPED OR THE TIRE WAS COMING OFF & THE STEERING WHEEL LOCKED UP, TRACTION CONTROL LIGHT STARTED TO BLINK & THE BRAKES WENT OUT …
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I WAS TURNING OFF OF ELBERTON ROAD ONTO VERIBEST ROAD & I HEARD THE FRONT TIRE MADE A KNOCKING SOUND ABOUT 3 TIMES WHILE TURNING & CONTINUED TO DRIVE AFTER THE CAR FELT OKAY, THEN I FELT AS IF THE CAR DROPPED OR THE TIRE WAS COMING OFF & THE STEERING WHEEL LOCKED UP, TRACTION CONTROL LIGHT STARTED TO BLINK & THE BRAKES WENT OUT & WE CRASH DUE TO ME NOT HAVING CONTROL OF THE VEHICLE! ME & MY 3 KIDS WERE BADLY INJURED! *TR
TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH IN VERY LIGHT RAIN WHEN THE VEHICLE EXHIBITED AN ABNORMAL CLICKING NOISE FOUR TIMES SUCCESSIVELY. THE FRONT END OF THE VEHICLE THEN SEEMED TO DROP TO THE GROUND CAUSING THE STEERING WHEEL TO SEIZE, THE TRACTION CONTROL WARNING LIGHT TO FL…
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TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH IN VERY LIGHT RAIN WHEN THE VEHICLE EXHIBITED AN ABNORMAL CLICKING NOISE FOUR TIMES SUCCESSIVELY. THE FRONT END OF THE VEHICLE THEN SEEMED TO DROP TO THE GROUND CAUSING THE STEERING WHEEL TO SEIZE, THE TRACTION CONTROL WARNING LIGHT TO FLASH AND THE BRAKES TO BECOME INOPERABLE. THE CONTACT ALSO STATED THAT THE AIR BAG ERRONEOUSLY DEPLOYED AND KNOCKED HER UNCONSCIOUS. THE VEHICLE THEN TRAVELED OFF THE ROADWAY, INTO A WOODY AREA AND CRASHED INTO A TREE. THE CONTACT WAS AWOKEN BY THE SCREAMS OF HER SMALL CHILDREN, WHO WERE SITTING IN THE REAR OF THE VEHICLE. TWO CHILD PASSENGERS WERE INJURED AND SUFFERED LACERATIONS TO THE FACE, CONTUSIONS OF THE SHOULDERS, FACE, HEAD INJURIES AND A CONCUSSION. THE CONTACT SUSTAINED A SPRAINED NECK, FRACTURED SPINE, AND A CONCUSSION, CLOTTING IN THE SKULL, A CHEST WALL CONTUSION AND LACERATIONS TO THE LEGS. ALL THREE PASSENGERS REQUIRED MEDICAL ATTENTION. THE CONTACT AND ALL PASSENGERS WERE ABLE TO EXIT THE VEHICLE WITHOUT FURTHER INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT, AND THE VEHICLE WAS TOWED FROM THE SCENE. THE CONTACT WAS ADVISED THAT THE TRANSMISSION AND THE MOTOR HAD BOTH FALLEN OUT OF THE VEHICLE PRIOR TO THE CRASH AND WERE STILL IN THE ROADWAY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF A RECALL ON THE IGNITION SWITCH ONE WEEK AFTER THE CRASH OCCURRED (NHTSA CAMPAIGN ID NUMBER: 14V355000 - ELECTRICAL) . THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000.
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT NOTICED THAT THE HEATING SYSTEM FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEATING SYSTEM BLOWER MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT NOTICED THAT THE HEATING SYSTEM FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEATING SYSTEM BLOWER MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 168,000.
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE MAKING A TURN AT A LOW SPEED, THE CONTACT HEARD A NOISE EMITTING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIF…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE MAKING A TURN AT A LOW SPEED, THE CONTACT HEARD A NOISE EMITTING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 09E005000 (STEERING) BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 68,000.
Official recalls
114V355000 · Electrical System:ignition
Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.