IllustrationDRIVING ON INTERSTATE HIGHWAY IN A RAIN STORM - THE WINDSHIELD WIPERS ABRUPTLY STOPPED. DEALER INSTALLED NEW WIPER TRANSMISSION 8-23-10. I ASKED IF THIS HAPPENED VERY OFTEN. DEALER SAID AFTER I CALLED, THEY HAD ANOTHER CALL FOR THE VERY SAME THING. THIS WAS A VERY DANGEROUS SITUATION. *TR
2006 Chevrolet Impala
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Impala years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
550–25K
7125–50K
7650–75K
7475–100K
87100–150K
41150K+
404 reports with mileage · 120 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
58 crash reports22 fire reports35 injury reports
Visibility complaints
24 reportsTL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SUN VISOR WOULD NOT REMAIN IN THE UPWARD POSITION AND WOULD CONTINUOUSLY FALL INTO THE DRIVER'S VIEW OF THE ROADWAY. THE SUN VISOR WOULD HANG EXTREMELY LOW. THE CONTACT STATED THE BEEN FAILURE PRESENTED ITSELF SHORTLY AFTER PURCHASING THE VEHICLE. THE DEA…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SUN VISOR WOULD NOT REMAIN IN THE UPWARD POSITION AND WOULD CONTINUOUSLY FALL INTO THE DRIVER'S VIEW OF THE ROADWAY. THE SUN VISOR WOULD HANG EXTREMELY LOW. THE CONTACT STATED THE BEEN FAILURE PRESENTED ITSELF SHORTLY AFTER PURCHASING THE VEHICLE. THE DEALER ADVISED THAT THE SUN VISOR WOULD NEED TO BE REPLACED BUT THE VEHICLE WOULD FIRST NEED TO BE DIAGNOSED. THE VEHICLE WAS NEITHER REPLACED NOR REPAIRED. THE FAILURE MILEAGE WAS 44,000 AND THE CURRENT MILEAGE WAS 82,000.
2006 CHEVROLET IMPALA. THE REAR DEFOGGER DOES NOT WORK. NOTHING HAPPENED, IT JUST QUIT WORKING. WHEN YOU PUSH THE REAR DEFOGGER BUTTON ON THE FRONT PANEL, THE LIGHT LIGHTS UP SHOWING IT IS WORKING, BUT IT ISN'T WORKING ON THE REAR WINDOW. IT IS HAZARDOUS BECAUSE YOU CAN'T SEE OUT OF THE REAR WINDOW WITH FROST AND EVEN SNOW B…
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2006 CHEVROLET IMPALA. THE REAR DEFOGGER DOES NOT WORK. NOTHING HAPPENED, IT JUST QUIT WORKING. WHEN YOU PUSH THE REAR DEFOGGER BUTTON ON THE FRONT PANEL, THE LIGHT LIGHTS UP SHOWING IT IS WORKING, BUT IT ISN'T WORKING ON THE REAR WINDOW. IT IS HAZARDOUS BECAUSE YOU CAN'T SEE OUT OF THE REAR WINDOW WITH FROST AND EVEN SNOW BUILT UP ON IT. *TR
BUZZING NOISE FROM WINDOW COMING DOWN. *TR
REAR WINDOW DEFOGGER-- WHEN WE HAD A RECENT SNOW STORM (ONE OF MANY), I USED MY REAR WINDOW DEFOGGER (DEFROSTER) ONLY TO FIND OUT IT WASN'T CLEARING THE WINDOW OF FOG OR MELTING THE BLOWING SNOW. THIS PREVENTED ME FROM SEEING THE VEHICLES BEHIND ME EXCEPT FROM MY SIDE MIRRORS. THE LAMP ON THE CONTROL LIGHTS NORMALLY, BUT THERE …
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REAR WINDOW DEFOGGER-- WHEN WE HAD A RECENT SNOW STORM (ONE OF MANY), I USED MY REAR WINDOW DEFOGGER (DEFROSTER) ONLY TO FIND OUT IT WASN'T CLEARING THE WINDOW OF FOG OR MELTING THE BLOWING SNOW. THIS PREVENTED ME FROM SEEING THE VEHICLES BEHIND ME EXCEPT FROM MY SIDE MIRRORS. THE LAMP ON THE CONTROL LIGHTS NORMALLY, BUT THERE IS NO VOLTAGE GOING TO THE REAR DEFOGGER GRID CONNECTORS (ON EACH SIDE OF WINDOW). THERE IS NO SEPARATE FUSE GOING TO THIS DEVICE, ONLY A RELAY IN THE FORWARD FUSE BOX. THE PROBLEM TURNED OUT TO BE A BURNT PIN ON THE LARGE CONNECTOR BLOCK UNDER THE KICK PANEL ON THE PASSENGER SIDE. AS A NEW CONNECTOR (BOTH HALVES) WOULD BOOST THE COST FROM $261 TO $411, AT THE DEALERS SUGGESTION, I HAD THEM JUMPER THE WIRE FROM EACH SIDE OF THE CONNECTOR INSTEAD OF REPLACING THE CONNECTOR. (AS THIS CONNECTOR IS THERE FOR ASSEMBLY PURPOSES ONLY, WHY NOT JUMPER IT.) I BELIEVE THIS PROBLEM WAS DUE TO EITHER A POOR CONNECTION OF THE PINS DURING MANUFACTURING (HIGH RESISTIVE CONNECTION) OR IMPROPER SIZED PINS THAT ARE NOT HEAVY ENOUGH TO CARRY THE CURRENT. AS THIS CONNECTOR IS NOT NORMALLY ACCESSIBLE TO THE OWNER/OPERATOR AND DOES NOT MOVE, IT IS NOT A "WEAR ITEM" AND THUS WAS A MANUFACTURING ISSUE. MY SERVICE WRITER TELLS ME THAT THIS HAS HAPPENED ON AT LEAST ONE OTHER IMPALA THAT HE HAS SEEN IN HIS GM SHOP. WHY ISN'T THIS POWER GRID FUSED AS IT USED TO BE IN EARLIER IMPALA'S? IS THE PIN THE PROPER SIZE FOR THE CURRENT GOING THROUGH THE PIN? THIS NEEDS TO BE CHECKED OUT BEFORE IT CAUSES A FIRE IN A CAR. I HAVE A PHOTO AVAILABLE OF THIS CONNECTOR IF NEEDED. THE OLD CONNECTOR AND PINS ARE STILL IN MY CAR. *TR
I WAS DRIVING DOWN THE STREET AND MY WINDSHIELD WIPERS STOPPED WORKING. IT WAS RAINING HARD AND MY VISION WAS TOTALLY OBSCURED. I HAD TO WAIT UNTIL THE RAIN ABATED TO CONTINUE ON MY JOURNEY. I CONTACTED A GM SERVICE CENTER AND WAS INFORMED THAT I WOULD NEED TO BUY A NEW MOTOR ALTHOUGH THE CURRENT MOTOR WORKS JUST FINE HOWEVER TH…
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I WAS DRIVING DOWN THE STREET AND MY WINDSHIELD WIPERS STOPPED WORKING. IT WAS RAINING HARD AND MY VISION WAS TOTALLY OBSCURED. I HAD TO WAIT UNTIL THE RAIN ABATED TO CONTINUE ON MY JOURNEY. I CONTACTED A GM SERVICE CENTER AND WAS INFORMED THAT I WOULD NEED TO BUY A NEW MOTOR ALTHOUGH THE CURRENT MOTOR WORKS JUST FINE HOWEVER THE RUBBER AROUND THE ARM THAT ATTACHES TO THE MOTOR IS CRACKED. THIS SHOULD NOT OCCUR IN A CAR THAT IS NOT THAT OLD. *TR
I HAVE A 2006 CHEVY IMPALA THAT THE WINDSHIELD WIPERS AND CAME ON AND WOULD NOT TURN OFF ALONG WITH WINDOW CLEANER SPRAYING NON STOP, THIS ALSO CAUSED TURN SIGNALS TO STOP WORKING AND KEYS TO BE LOCKED INTO CAR. I HAD TO PULL OVER TO THE SIDE OF THE ROAD BECAUSE I COULD NOT SEE WITH ALL THE SPRAYING. *TR
IN JANUARY 2007 I PURCHASED A 2006 CHEVY IMPALA AND APPROXIMATELY 6 MONTHS LATER I HAD MY FIRST PROBLEM WITH THE CAR. FIRST PROBLEM: "SERVICE TIRE MONITOR SYSTEM" (7/07) I TOOK THE CAR TO THE DEALERSHIP AND THE SENSORS WERE REPLACED FOR FREE IN TWO OF THE TIRES. I HAVE SINCE EXPERIENCED THIS SAME PROBLEM OVER AND OVER AGAIN.…
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IN JANUARY 2007 I PURCHASED A 2006 CHEVY IMPALA AND APPROXIMATELY 6 MONTHS LATER I HAD MY FIRST PROBLEM WITH THE CAR. FIRST PROBLEM: "SERVICE TIRE MONITOR SYSTEM" (7/07) I TOOK THE CAR TO THE DEALERSHIP AND THE SENSORS WERE REPLACED FOR FREE IN TWO OF THE TIRES. I HAVE SINCE EXPERIENCED THIS SAME PROBLEM OVER AND OVER AGAIN. I DID NOT HAVE THIS FIXED AT ALL IN 2008 BECAUSE THE DEALERSHIP WANTS TO CHARGE ME FOR THE REPLACEMENT OF THE SENSORS. I JUST LET THE MONITOR CONTINUE TO BLINK ON AND OFF. I HAD IT REPLACED IN 4/09 DUE TO OTHER STANDARD REPLACEMENTS. SECOND PROBLEM: HEATING (FOUND PROBLEM 10/07) TO GET HEAT IN THE CAR YOUR FOOT MUST BE ON THE PEDDLE AND THE CAR MUST BE MOVING. THE MOMENT YOU TAKE YOUR FOOT OFF THE PEDDLE TO PRESS THE BRAKE, THE HEATER GOES OUT AND THE AIR TURNS COLD. THIS PROBLEM WAS FIXED IN 4/09, WHEN THE OTHER REPLACEMENT PARTS WERE FIXED. THIRD PROBLEM: ON AND OFF JERKING (9/07) IF YOU ARE AT A STOP LIGHT AND IT TURNS GREEN. YOU PRESS ON THE GAS TANK BUT THE CAR DOES NOT GO ANYWHERE FOR A MOMENT. THEN IT JERKS AND TAKES OFF. IT SEEMS LIKE THERE IS A DELAY IN THE THINKING PROCESS LIKE THE CAR IS NOT AWARE IT SHOULD GO WHEN YOU PRESS THE GAS. IN 4/09 I ADDRESSED THIS PROBLEM WITH THE DEALERSHIP BUT NOTHING COULD BE FOUND WRONG WITH THE CAR AND OF COURSE IT DID NOT HAPPEN WHEN THEY TOOK IT FOR A TEST DRIVE. *TR
WHEN THE CAR IS RUNNING BUT IN A STOPPED POSITION, IE., AT A STOP LIGHT, THE HEATER BLOWS COLD AIR - ON ANY OF THE DIAL OPTIONS, I.E, FEET, FACE, COMBINATION, ETC. WHEN DRIVING, IT THEN HEATS, BLOWS WARM AIR. WHEN I HAD MY CAR INTO THE DEALER LAST YEAR (MAHOWALDS MOTORS IN NEW PRAGUE WHERE I PURCHASED THE CAR) FOR THE NORMAL …
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WHEN THE CAR IS RUNNING BUT IN A STOPPED POSITION, IE., AT A STOP LIGHT, THE HEATER BLOWS COLD AIR - ON ANY OF THE DIAL OPTIONS, I.E, FEET, FACE, COMBINATION, ETC. WHEN DRIVING, IT THEN HEATS, BLOWS WARM AIR. WHEN I HAD MY CAR INTO THE DEALER LAST YEAR (MAHOWALDS MOTORS IN NEW PRAGUE WHERE I PURCHASED THE CAR) FOR THE NORMAL SCHEDULED OIL CHANGE, THEY WERE TOLD ABOUT THIS. THE SERVICE MANAGER PULLED UP A BULLETIN FROM MARCH OF 2008 AND IT STATED THAT THIS MAKE/MODEL CAR WOULD HAVE THIS PROBLEM. IT TOLD THE DEALERSHIP HOW TO FIX IT (NO PARTS INVOLVED - JUST TAKING OFF SOME HOSES AS THERE WAS AIR BUBBLES OR BLOCKAGE THAT WAS CAUSING THIS - AND THEY WANTED SOME WHERE AROUND $186.00 TO DO THIS.). I ASKED WHY THIS WOULDN'T HAVE BEEN DONE WHEN THEY KNEW ABOUT THIS, THAT THIS MAKE OF CAR WAS GOING TO HAVE THIS PROBLEM, AND I WAS TOLD THAT AS LONG AS WE DIDN'T BRING IT UP, THEY WERE NOT FIXING IT AS IT WAS NOT A "RECALL", JUST A BULLETIN LETTING THEM KNOW IT WILL HAPPEN. SOMETHING IS WRONG WITH THIS PROCESS WHEN A DEALERSHIP OR A HUGE COMPANY LIKE CHEVROLET KNOWS THERE IS A FLAW BUT SITS BACK AND KEEPS THEIR MOUTH SHUT ABOUT IT AND THEN WHEN CONFRONTED THE CUSTOMER IS TOLD IT WILL TAKE $186.00 TO FIX. I WAS ALSO TOLD THAT BECAUSE THERE WERE NO 'PARTS' INVOLVED IN THIS REPAIR, THAT THIS WAS THE REASON IT COST THIS MUCH.....IT ALMOST MAKES IT SOUND LIKE, IF THERE DO NOT HAVE ANY PARTS COST TO FALL BACK ON, THEN THEY BOOST UP THE LABOR CHARGES. BOTTOM LINE IS, THE BULLETIN CAME OUT IN MARCH OF 2008, AND MY CAR WAS IN EVERY 3000 MILES FOR THE OIL CHANGE, THIS 'ERROR' REPAIR SHOULD HAVE BEEN TAKEN CARE OF AND NOT 'HIDDEN' IN THE BACKROOM. THIS IS MY COMPLAINT. I HAVE TALKED TO THE SERVICE MANAGER AT THIS DEALERSHIP (WHERE I PURCHASED THE CAR NEW), A COUPLE OF TIMES, AND HE SAID HE CAN'T AND WON'T DO ANYTHING ABOUT IT....I ASKED HIM TO CALL THE KEY COMPANY ON THIS AND HE SAID THAT ISN'T PART OF HIS JOB. WHERE DOES CUSTOMER SERVICE END THAT IT ISN'T 'PART OF HIS JOB. *TR
FIRST THE WHEEL HAD A SHIMMY IN IT. THE ROTORS WERE REPLACED AND NEW BRAKES. THAT WASN'T IT . IT WAS THE FRONT BALL JOINT. 2. CAR WOULDN'T HEAT UP. RADIATOR CAP REPLACED AT DEALER FOR 45 DOLLARS. REAR DEFOGGER QUIT WORKING. 4. POWER STEERING OUT NOW AND IT FEELS LIKE THE RACK AND PINION GOING TO FAIL. CAR NO LONGER UNDER WARRANT…
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FIRST THE WHEEL HAD A SHIMMY IN IT. THE ROTORS WERE REPLACED AND NEW BRAKES. THAT WASN'T IT . IT WAS THE FRONT BALL JOINT. 2. CAR WOULDN'T HEAT UP. RADIATOR CAP REPLACED AT DEALER FOR 45 DOLLARS. REAR DEFOGGER QUIT WORKING. 4. POWER STEERING OUT NOW AND IT FEELS LIKE THE RACK AND PINION GOING TO FAIL. CAR NO LONGER UNDER WARRANTY NOW WITH 64K. I AM TIRED OF THIS LEMON. *TR
Official recalls
114V355000 · Electrical System:ignition
Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.