IllustrationONLY 80,000 MILES ON MY CAR AND HAS 4 OIL/TRANSMISSION LEAKS. CONSUMER REPORTS SAYS THIS IS A COMMON PROBLEM FOR MY CAR.
2006 Chevrolet Impala
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Impala years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
550–25K
7125–50K
7650–75K
7475–100K
87100–150K
41150K+
404 reports with mileage · 120 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
58 crash reports22 fire reports35 injury reports
Unknown Or Other complaints
22 reportsTHE DASH IN MY IMPALA CRACKED SUDDENLY A FEW MONTHS AGO. I DIDN'T KNOW IT WAS AN ISSUE IN CHEVROLET VEHICLES UNTIL I SAW A REPORT. ALSO, MY HEATER DOES NOT ACTUALLY BLOW HEAT UNLESS I AM ACCELERATING! IT IS SUCH AN INCONVENIENCE DURING THIS TIME OF YEAR B/C WHEN IT'S COLD OUTSIDE & I HAVE TO SLOW DOWN OR STOP AT A RED LIGHT OR …
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THE DASH IN MY IMPALA CRACKED SUDDENLY A FEW MONTHS AGO. I DIDN'T KNOW IT WAS AN ISSUE IN CHEVROLET VEHICLES UNTIL I SAW A REPORT. ALSO, MY HEATER DOES NOT ACTUALLY BLOW HEAT UNLESS I AM ACCELERATING! IT IS SUCH AN INCONVENIENCE DURING THIS TIME OF YEAR B/C WHEN IT'S COLD OUTSIDE & I HAVE TO SLOW DOWN OR STOP AT A RED LIGHT OR STOP SIGN, THE CAR GETS COLD INSIDE! LASTLY, WHEN THE TEMPERATURE IS CHANGED FROM HOT TO COLD OR IF THE FAN IS SET TO CIRCULATE OVER THE ENTIRE CAR, IT STARTS MAKING A KNOCKING NOISE FOR ABOUT 30-60 SECONDS. THIS HAS BEEN AN ISSUE FOR A WHILE.
2006 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE ODOMETER MILEAGE TAMPERING. *SMD THE CONSUMER STATED WHEN HE PURCHASED THE VEHICLE, THE MILEAGE READ 95,953. HOWEVER, A CARFAX REPORT SHOWED THE MILEAGE AT 190,902 17 MONTHS EARLIER. THE CONSUMER BELIEVED THE DEALER TAMPERED WITH THE ODOMETER. *JB
I GOT A SAFETY RECALL NOTICE NUMBER 14V355. I CALLED MY NEAREST CHEVROLET DEALER MIDWAY CHEVROLET AT 2323 W. BELL RD. PHOENIX, ARIZONA ON DECEMBER 10, 2014 @ 2 P.M.. I WAS TOLD SOMEONE WOULD CALL ME BACK TO SCHEDULE A REPAIR APPOINTMENT. I WAITED 3 WEEKS AND GOT NO CALL. DECEMBER 30, 2014 @ 11:30 A.M. I WAS TOLD BY '[XXX]' IN SV…
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I GOT A SAFETY RECALL NOTICE NUMBER 14V355. I CALLED MY NEAREST CHEVROLET DEALER MIDWAY CHEVROLET AT 2323 W. BELL RD. PHOENIX, ARIZONA ON DECEMBER 10, 2014 @ 2 P.M.. I WAS TOLD SOMEONE WOULD CALL ME BACK TO SCHEDULE A REPAIR APPOINTMENT. I WAITED 3 WEEKS AND GOT NO CALL. DECEMBER 30, 2014 @ 11:30 A.M. I WAS TOLD BY '[XXX]' IN SVC. DEPT. THAT HE WOULD CALL ME BACK IN 15 MIN. I WAITED OVER AN HOUR. I CALLED THEM TO ASK WHY NO CALL BACK. I GOT A RECORDING. I CALLED AGAIN AND TOLD RECEPTIONIST I WANTED TO SPEAK TO SVC. MANAGER. I GOT A RECORDING. MIDWAY CHEVROLET WILL NOT HELP THE RECALL CUSTOMER. MIDWAY CHEVROLET DID NOT CO-OPERATE. I CALLED SANDS CHEVROLET @5418 MW GRAND AVE. GLENDALE, AZ. THEY TRANSFERRED ME IMMEDIATELY TO SVC. DEPT. [XXX] IMMEDIATELY SCHEDULED ME TO COME IN TOMORROW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 2/4/16*JS
THE INSIDE OF THE CARS WINDOWS WOULD FOG AND THEN ICE UP DURING LAST YEARS WINTER. COULD NOT SEE OUT THE WINDOWS EXCEPT SMALL AREA OF DRIVERS SIDE FRONT WINDOW. TOOK INTO DEALERSHIPS TWICE AND THEY COULD NOT FIGURE OUT WHY OR FIX IT. *TR
SHORTLY AFTER PURCHASING THE VEHICLE I NOTICED THAT WHEN OPENING THE DRIVER'S SIDE OR ANY OTHER DOORS DIC (DRIVER'S INFO CENTER) STAYS LIT AND RADIO STAYS ON FOR 15 MINUTES. WAS TOLD IT MAY BE THE BCM (BODY CONTROL MODULE). ALSO CHECKED VEHICLE'S OIL AND ALL WAS FINE THEN 2 WEEKS LATER CHECK ENGINE LIGHT COMES ON AND DIPSTICK SH…
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SHORTLY AFTER PURCHASING THE VEHICLE I NOTICED THAT WHEN OPENING THE DRIVER'S SIDE OR ANY OTHER DOORS DIC (DRIVER'S INFO CENTER) STAYS LIT AND RADIO STAYS ON FOR 15 MINUTES. WAS TOLD IT MAY BE THE BCM (BODY CONTROL MODULE). ALSO CHECKED VEHICLE'S OIL AND ALL WAS FINE THEN 2 WEEKS LATER CHECK ENGINE LIGHT COMES ON AND DIPSTICK SHOWS NO OIL. NO LEAKS ANYWHERE ON DRIVEWAY NOR UNDER CARRIAGE. STEERING WHEEL SQUEALS WHEN TURNING YET ALL FLUIDS ARE TOPPED OFF. IS THIS VEHICLE A LEMON? *TR
MY CAR HAD BEEN SHOWING THE SERVICE BATTERY CHARGING SYSTEM FOR ABOUT TWO DAYS. WHEN I CALLED SOUTHEAST KIA OF SOMERSET, THEY TRIED TO SAY IT WAS THE ACTUALLY BATTERY, KEEP IN MIND, I HAVE ONLY HAD THIS CAR FOR SIX WEEKS. I KNEW THAT IT WASN'T BECAUSE I HAD BEEN HAVING NO PROBLEMS WITH MY CAR WHATSOEVER BEFORE THIS, AND I WAS …
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MY CAR HAD BEEN SHOWING THE SERVICE BATTERY CHARGING SYSTEM FOR ABOUT TWO DAYS. WHEN I CALLED SOUTHEAST KIA OF SOMERSET, THEY TRIED TO SAY IT WAS THE ACTUALLY BATTERY, KEEP IN MIND, I HAVE ONLY HAD THIS CAR FOR SIX WEEKS. I KNEW THAT IT WASN'T BECAUSE I HAD BEEN HAVING NO PROBLEMS WITH MY CAR WHATSOEVER BEFORE THIS, AND I WAS RAISED AROUND MECHANICS AND TRUCK DRIVERS, I DO KNOW A LITTLE ABOUT CARS. WHEN I TURNED THE CAR OFF IT WOULD NOT START BACK UP. I HAD THE BATTERY JUMPED THREE TIMES AND IT DIED SITTING THERE, WE FINALLY GOT IT CHARGED SO THAT I COULD DRIVE TO MY MOTHERS, BUT HAD PROBLEMS ON THE WAY THERE. AS I WAS DRIVING, ALL OF MY GAUGES COMPLETELY STOPPED WORKING IN MY CAR, AND I THOUGHT THE CAR HAD DIED AND THAT I WAS COASTING. SO I PULLED OVER TO THE SIDE OF THE ROAD, WITH MY THREE CHILDREN IN THE CAR, AND REALIZED THE CAR WAS RUNNING. I SHUT THE CAR OFF, BUT IT KEPT RUNNING. NOW, KIA IS SAYING THAT IF IT'S THE ALTERNATOR IT'S NOT COVERED UNDER A TWO YEAR WARRANTY THAT I HAVE, BECAUSE THEY DON'T WANT TO HAVE TO FIX IT BASICALLY. I HAVE BEEN SEVERELY RIPPED OFF, AND NOW ME AND MY CHILDREN ARE WITHOUT A CAR. I THINK IT IS RIDICULOUS THAT CAR LOTS ARE ABLE TO SEND OUT TERRIBLE AND UNRELIABLE CARS TO PEOPLE WITHOUT A SECOND THOUGHT, AND THEN DON'T WANT TO FIX THINGS. NOW I AM TRYING TO FIND A WAY TO GET A DIFFERENT CAR AND LEAVE THIS PIECE OF JUNK ON THEIR LOT, I WILL PROBABLY NEVER BUY A CAR AGAIN UNLESS IT ONLY HAS ABOUT 20 MILES ON IT AND IS BRAND NEW, AND WILL DEFINITELY DO MORE RESEARCH ON THE TYPE OF CAR, ALONG WITH THE DEALERSHIP SELLING IT TO ME. AND KIA HAS NOT HEARD THE LAST OF ME AS WELL. *TR
THE DRIVER SIDE SUN VISOR WILL NO LONGER STAY UP AND FALLS DOWN OBSTRUCTING FORWARD VISION. I'VE GONE ON THE INTERNET AND THIS IS A SOMEWHAT COMMON OCCURRENCE ON THE IMPALA. GM HAS NO REPAIR FOR IT OTHER THAN REPLACEMENT. A NEW VISOR COSTS 125.00 PLUS INSTALLATION. I THINK IT SHOULD BE A RECALL BASED ON SAFETY.
BOUGHT THE CAR NEW IN MAY 2006 & HAVE HAD THE CAR IN THE SHOP 25X PLUS. THE VEHICLE IS E-85 HOWEVER UNLESS I WANT TO HAVE TROUBLE WITH THE VEHICLE I HAVE NOT RUN THAT KIND OF FUEL IN THE CAR. THE TRAILING ARM BUSTED IN HALF 4/09. I HAVE CONTACTED THE BETTER BUSINESS BUREAU WHO SAID THAT BECAUSE THE PROBLEMS PRIOR TO THE TRAILING…
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BOUGHT THE CAR NEW IN MAY 2006 & HAVE HAD THE CAR IN THE SHOP 25X PLUS. THE VEHICLE IS E-85 HOWEVER UNLESS I WANT TO HAVE TROUBLE WITH THE VEHICLE I HAVE NOT RUN THAT KIND OF FUEL IN THE CAR. THE TRAILING ARM BUSTED IN HALF 4/09. I HAVE CONTACTED THE BETTER BUSINESS BUREAU WHO SAID THAT BECAUSE THE PROBLEMS PRIOR TO THE TRAILING ARM BUSTING WERE NOT CONSIDERED LIFE THREATENING THEY COULD NOT CONSIDER THE CAR A LEMON. I HAVE CONTACTED GMC & BOB BROWN CHEVY IN URBANDALE, IA REGARD THE ABOVE ISSUES. HOWEVER ALL THEY WANT TO DO IS PATCHUP THE PROBLEMS INSTEAD OF COMPLETELY CORRECTING THE PROBLEM. I HAVE DOCUMENTATION & PARTS TO FOLLOW UP WITH ALL OF THE ABOVE STATED PROBLEMS. *TR
I'M A FAITHFUL CUSTOMER OF S&J SINCE CHILDHOOD AND MY MOTHER PURCHASED HER VEHICLES THERE. UP TO THIS POINT I THOUGHT I COULD TRUST YOUR SERVICE DEPARTMENT TO DO HONEST WORK ON MY 2006 CHEVY IMPALA. INDEED THIS DID NOT HAPPEN! MY VEHICLE HAS RETURNED ABOUT 8 TIMES FOR SAME OR SIMILAR PROBLEM. FERNADO IS A GREAT CUSTOMER ATTENDAN…
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I'M A FAITHFUL CUSTOMER OF S&J SINCE CHILDHOOD AND MY MOTHER PURCHASED HER VEHICLES THERE. UP TO THIS POINT I THOUGHT I COULD TRUST YOUR SERVICE DEPARTMENT TO DO HONEST WORK ON MY 2006 CHEVY IMPALA. INDEED THIS DID NOT HAPPEN! MY VEHICLE HAS RETURNED ABOUT 8 TIMES FOR SAME OR SIMILAR PROBLEM. FERNADO IS A GREAT CUSTOMER ATTENDANT, BUT HE DOES NOT WORK ON MY CAR, SO WHAT I FEEL IS NOT DIRECTED TOWARDS HIM. HERE IS A LIST OF CHAIN OF EVENTS THAT I HAVE INQUIRED SINCE OWNERSHIP OF MY "NEW-USED" CHEVY IN FEB. 2007. I HAVE A NEW CHEVY IMPALA. WITHIN A YEAR OF OWNERSHIP, THE CAR HAS BEEN TO THE DEALER 8 TIMES FOR MAJOR REPAIRS (NONE DUE TO MY OWN FAULT)! *TR
Official recalls
114V355000 · Electrical System:ignition
Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.