NHTSA owner reports · September 18, 2026 snapshot.
Tires complaints
26 reportsClear category filter44,442 miles · May 2, 2009
Tires
I OWN A 2006 CHEVROLET IMPALA WITH GOODYEAR EAGLE LS2 TIRES AS ORIGINAL EQUIPMENT (M-S P225/55R17 95T, DOT M643 BHDR 3905). I WAS ADVISED THAT ALL TIRES ON THE VEHICLE HAD A DEFECT WHICH CAUSED THE TREAD TO SEPARATE FROM THE TIRE IN THE SAME SPOT. THE TIRES STILL HAD FROM 7/32 TO 9/32 TREAD REMAINING. HAVING TAKEN OFF ONE …
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I OWN A 2006 CHEVROLET IMPALA WITH GOODYEAR EAGLE LS2 TIRES AS ORIGINAL EQUIPMENT (M-S P225/55R17 95T, DOT M643 BHDR 3905). I WAS ADVISED THAT ALL TIRES ON THE VEHICLE HAD A DEFECT WHICH CAUSED THE TREAD TO SEPARATE FROM THE TIRE IN THE SAME SPOT. THE TIRES STILL HAD FROM 7/32 TO 9/32 TREAD REMAINING. HAVING TAKEN OFF ONE TIRE TO INSPECT IT PROPERLY, THE DEFECT WAS FOUND TO BE SO BAD THAT THE DEALER WOULD NOT REMOUNT THE TIRE ON TO THE VEHICLE UNDER CALIFORNIA LAW. AT THE DIRECTION OF GOODYEAR, THE DEFECTIVE TIRES WERE THEN TAKEN TO BE INSPECTED BY A GOODYEAR DEALER AND THE DEFECT WAS AGAIN CONFIRMED. THE IDENTIFIED DEFECT COULD CAUSE FAILURE OF A TIRE AT ANY TIME WITHOUT ADVANCE WARNING. AS A RESULT ALL TIRES OF THIS MANUFACTURING LOT SHOULD BE RECALLED IMMEDIATELY. *TR
NHTSA ODI #10267544
Mileage unknown · Apr 20, 2009
TiresVisibility
IN JANUARY 2007 I PURCHASED A 2006 CHEVY IMPALA AND APPROXIMATELY 6 MONTHS LATER I HAD MY FIRST PROBLEM WITH THE CAR. FIRST PROBLEM: "SERVICE TIRE MONITOR SYSTEM" (7/07) I TOOK THE CAR TO THE DEALERSHIP AND THE SENSORS WERE REPLACED FOR FREE IN TWO OF THE TIRES. I HAVE SINCE EXPERIENCED THIS SAME PROBLEM OVER AND OVER AGAIN.…
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IN JANUARY 2007 I PURCHASED A 2006 CHEVY IMPALA AND APPROXIMATELY 6 MONTHS LATER I HAD MY FIRST PROBLEM WITH THE CAR. FIRST PROBLEM: "SERVICE TIRE MONITOR SYSTEM" (7/07) I TOOK THE CAR TO THE DEALERSHIP AND THE SENSORS WERE REPLACED FOR FREE IN TWO OF THE TIRES. I HAVE SINCE EXPERIENCED THIS SAME PROBLEM OVER AND OVER AGAIN. I DID NOT HAVE THIS FIXED AT ALL IN 2008 BECAUSE THE DEALERSHIP WANTS TO CHARGE ME FOR THE REPLACEMENT OF THE SENSORS. I JUST LET THE MONITOR CONTINUE TO BLINK ON AND OFF. I HAD IT REPLACED IN 4/09 DUE TO OTHER STANDARD REPLACEMENTS. SECOND PROBLEM: HEATING (FOUND PROBLEM 10/07) TO GET HEAT IN THE CAR YOUR FOOT MUST BE ON THE PEDDLE AND THE CAR MUST BE MOVING. THE MOMENT YOU TAKE YOUR FOOT OFF THE PEDDLE TO PRESS THE BRAKE, THE HEATER GOES OUT AND THE AIR TURNS COLD. THIS PROBLEM WAS FIXED IN 4/09, WHEN THE OTHER REPLACEMENT PARTS WERE FIXED. THIRD PROBLEM: ON AND OFF JERKING (9/07) IF YOU ARE AT A STOP LIGHT AND IT TURNS GREEN. YOU PRESS ON THE GAS TANK BUT THE CAR DOES NOT GO ANYWHERE FOR A MOMENT. THEN IT JERKS AND TAKES OFF. IT SEEMS LIKE THERE IS A DELAY IN THE THINKING PROCESS LIKE THE CAR IS NOT AWARE IT SHOULD GO WHEN YOU PRESS THE GAS. IN 4/09 I ADDRESSED THIS PROBLEM WITH THE DEALERSHIP BUT NOTHING COULD BE FOUND WRONG WITH THE CAR AND OF COURSE IT DID NOT HAPPEN WHEN THEY TOOK IT FOR A TEST DRIVE. *TR
NHTSA ODI #10266118
51,000 miles · Feb 11, 2009
Engine And Engine CoolingEquipmentPower TrainFire
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR FAILURES WITH THE HEATER BLOWING COOL AIR, THE GEAR SHIFT CHANGING INCORRECTLY, AND THE TIRE MONITOR INDICATOR CONSTANTLY ILLUMINATING. ON JANUARY 30, 2008, THE CONTACT DROVE APPROXIMATELY 25 MILES. SHE THEN PULLED INTO T…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR FAILURES WITH THE HEATER BLOWING COOL AIR, THE GEAR SHIFT CHANGING INCORRECTLY, AND THE TIRE MONITOR INDICATOR CONSTANTLY ILLUMINATING. ON JANUARY 30, 2008, THE CONTACT DROVE APPROXIMATELY 25 MILES. SHE THEN PULLED INTO THE DRIVEWAY AND NOTICED SMOKE UNDERNEATH THE HOOD, FOLLOWED BY FLAMES. SHE QUICKLY EXTINGUISHED THE FIRE AND THE VEHICLE WAS TOWED TO THE DEALER. IT WAS DIAGNOSED THAT THE POWER STEERING HOSE FAILED AND CAUSED THE FLUID TO LEAK. THE VEHICLE WILL BE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 51,000.
NHTSA ODI #10258309
36,500 miles · Jan 3, 2009
Engine And Engine CoolingLatches/locks/linkagesSeat Belts
I PURCHASED THE 2006 IMPALA IN 11/2006 WHEN STOPPING THE STEERING AND FRONT END SHAKES AND VIBRATES. 1ST THE KEYLESS REMOTES STOP WORKING WHICH INCLUDED MY AUTOMATIC START NOT WORKING THAT HAPPENED 12/7. I AM A TROOPER SO I WAITED TOOK MY CAR TO THE CHEVY DEALER 4/08 AND THEY SAID THERE WAS A RECALL ON THE SYSTEM SO THEY FIXED …
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I PURCHASED THE 2006 IMPALA IN 11/2006 WHEN STOPPING THE STEERING AND FRONT END SHAKES AND VIBRATES. 1ST THE KEYLESS REMOTES STOP WORKING WHICH INCLUDED MY AUTOMATIC START NOT WORKING THAT HAPPENED 12/7. I AM A TROOPER SO I WAITED TOOK MY CAR TO THE CHEVY DEALER 4/08 AND THEY SAID THERE WAS A RECALL ON THE SYSTEM SO THEY FIXED THAT AND MY TIRE MONITORING SYSTEM(WHICH WENT OUT AGAIN ON 12/1/08). MY SEATBELTS WONT LOCK IN YOU HAVE TO FORCE IT HARD SEVERAL TIMES AND THEN STILL COMES OUT ON BOTH THE PASSENGER AND DRIVERS SIDE. MY REAR LEFT DOOR STOP WRKG 6/08 1ST THE DOOR WOULD NOT CLOSE NOW IT DOES NOT OPEN AT ALL. ON 12/21/08 THE POWER STEERING WENT OUT WHILE DRIVING AT 55MPH ON THE EXPRESSWAY. ALSO THE HEAT STOP WORKING AND THE REAR DEFROST 12/16/08 AND IT IS FREEZING IN CHICAGO. TOOK CAR TO DEALERSHIP AND OF COURSE THE WARRANTY WAS EXPIRED SO I WAS STUCK PAYING THE $300 BILL FOR THE POWER STEERING. MY HUSBAND REFUSED TO PAY THE 400.00 FOR THEM TO REPLACE THE THERMOSTAT AND THERMOSTAT GASKET. WELL TWO DAYS LATER CAR IS BACK IN THE SHOP BECAUSE NOW 1/3/09 THE WATER PUMP IS LEAKING WAITING ON A CALLBACK NOW FROM THE AUTHORIZED MECHANIC WITH THE FINAL REPORT ON WHAT ALL IS WRONG WITH THIS CAR THAT JUST CAME FROM THE OTHER AUTHORIZED SHOP ON 12/21. MIND U THE CAR WAS ONLY DRIVEN LIKE 4 MILES B4 THE OTHER PROBLEMS STARTED HAPPENING. I HAVE HAD IT WITH THIS CAR. I WILL SEND IN MORE INFORMATION WHEN I GET THE FINAL VERDICT ON THE DEATH TRAP FROM THE AUTHORIZED MECHANIC WHEN HE CALLS ME BACK TODAY 1/3/08. *TR
NHTSA ODI #10253667
250 miles · Apr 14, 2008
Tires
2006 CHEVROLET IMPALA WITH SIDEWALL FAILURE ON THE TIRES. CONSUMER STATES THAT THE TIRES ARE HIGH PREFORMANCE TIRES. HE WAS TOLD THAT THE THESE TIRES ARE PRONE TO THIS TYPE OF FAILURE. *KB
NHTSA ODI #10225095
1,041 miles · Feb 21, 2008
Power TrainSteeringStructure
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE POWER STEERING FAILED. THE DEALER STATED THAT THE POWER STEERING HOSE WAS LEAKING AND THEY REPAIRED THE FAILURE. CURRENTLY, THE POWER STEERING COLUMN HAS FAILED AGAIN AFTER THE DEALER STATED THAT THE VEHICLE WAS OPERATING PROPERLY. THE CURRENT AND FAILURE…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE POWER STEERING FAILED. THE DEALER STATED THAT THE POWER STEERING HOSE WAS LEAKING AND THEY REPAIRED THE FAILURE. CURRENTLY, THE POWER STEERING COLUMN HAS FAILED AGAIN AFTER THE DEALER STATED THAT THE VEHICLE WAS OPERATING PROPERLY. THE CURRENT AND FAILURE MILEAGES WERE 36,000. UPDATED 03/26/08. *LJ THE TRANSMISSION REVERSE GEAR WAS DEFECTIVE, THE TRANSMISSION ALSO HAD A DELAYED ENGAGEMENT. THE WINDSHIELD WAS CRACKED, THE LEFT FRONT DOOR WAS OUT OF ALIGNMENT. ONE OF THE TIRE WAS LOOSING AIR.
NHTSA ODI #10218780
31,000 miles · Feb 6, 2008
SteeringTires
VEHICLE HAS BEEN TO SHOP FOR REPAIR OF TIRE MONITOR SYSTEM. DEALERSHIP DID NOT FIX A BROKEN TIE-ROD. CHEVROLET IS REFUSING TO RETURN CALLS. CUSTOMER CARE REP. PAUL FLEMING 1-866-790-5700 EXT. 22113. CASE NUMBER71-598223331. ORIGINALLY FILED WITH SHAWN CARTER OVER A WEEK AGO. CAR IS STILL NOT FIXED. I BELIEVE THERE IS A …
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VEHICLE HAS BEEN TO SHOP FOR REPAIR OF TIRE MONITOR SYSTEM. DEALERSHIP DID NOT FIX A BROKEN TIE-ROD. CHEVROLET IS REFUSING TO RETURN CALLS. CUSTOMER CARE REP. PAUL FLEMING 1-866-790-5700 EXT. 22113. CASE NUMBER71-598223331. ORIGINALLY FILED WITH SHAWN CARTER OVER A WEEK AGO. CAR IS STILL NOT FIXED. I BELIEVE THERE IS A PROBLEM WITH THE FRONT DRIVE TRAIN OF THIS VEHICLE. 2006 CHEVY IMPALA LT. *TR
NHTSA ODI #10217088
33,000 miles · Jan 15, 2008
Tires
VEHICLE HAS BOUNCY/SHUDDERY RIDE DRIVING OVER 35MPH. LOOKED AT BY 2 DIFFERENT SHOPS, ONE SAID IT WAS A BAD TIRE AND REPLACED UNDER TIRE WARRANTY, THE OTHER SAID IT WAS SEPARATION OF TREAD (BAD TIRE). ALL FOUR TIRES REPLACED WITH BRAND NEW TIRES (OUT OF MY OWN POCKET) AND THE RIDE DID NOT IMPROVE, THEN THE SHOP SAYS THAT IT IS …
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VEHICLE HAS BOUNCY/SHUDDERY RIDE DRIVING OVER 35MPH. LOOKED AT BY 2 DIFFERENT SHOPS, ONE SAID IT WAS A BAD TIRE AND REPLACED UNDER TIRE WARRANTY, THE OTHER SAID IT WAS SEPARATION OF TREAD (BAD TIRE). ALL FOUR TIRES REPLACED WITH BRAND NEW TIRES (OUT OF MY OWN POCKET) AND THE RIDE DID NOT IMPROVE, THEN THE SHOP SAYS THAT IT IS "BUMPS IN THE ROAD" EVEN THOUGH THERE IS A DISTINCT DIFFERENCE BETWEEN A BUMP IN THE ROAD (FELT FROM FRONT TIRES AND BACK TIRES) AND THE SHUDDER OF THE VEHICLE. *TR
NHTSA ODI #10214860
Mileage unknown · Nov 15, 2007
TiresCrash
2006 CHEVROLET IMPALA HAD AN EQUIPMENT FAILURE WHICH CAUSED THE VEHICLE TO SWERVE AND HIT ANOTHER VEHICLE. *KB ACCORDING TO THE POLICE REPORT, IT APPEARED THE RIGHT REAR TIRE HAD BLOWN WHICH CAUSED THE CONSUMER TO LOOSE CONTROL OF THE VEHICLE. (OHIO TRAFFIC CRASH REPORT)*JB
NHTSA ODI #10209414
Mileage unknown · Oct 19, 2007
SuspensionTires
LT RE HER 2006 CHEVY IMPALA LT HAVING PROBLEMS WITH A VIBRATION AND THE CAR JUMPING ON NUMEROUS OCCASIONS LEADING TO REPLACEMENT OF TIRES; WOULD LIKE TO KNOW IF NHTSA KNOWS ANYTHING ABOUT PROBLEMS WITH TIRES. *KB THE TIRES WERE REPLACED WITH ANOTHER BRAND OF TIRES, BECAUSE ONE OF THE TIRES HAD EXCESSIVE ROAD FORCE. HOWEVER, TH…
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LT RE HER 2006 CHEVY IMPALA LT HAVING PROBLEMS WITH A VIBRATION AND THE CAR JUMPING ON NUMEROUS OCCASIONS LEADING TO REPLACEMENT OF TIRES; WOULD LIKE TO KNOW IF NHTSA KNOWS ANYTHING ABOUT PROBLEMS WITH TIRES. *KB THE TIRES WERE REPLACED WITH ANOTHER BRAND OF TIRES, BECAUSE ONE OF THE TIRES HAD EXCESSIVE ROAD FORCE. HOWEVER, THE VIBRATION CONTINUED. *JB
NHTSA ODI #10207144
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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