TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT WAS DRIVING 15 MPH AND ATTEMPTING A RIGHT TURN WHEN THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE FROM THE FRONT END. THE VEHICLE WAS TAKEN TO A VEHICLE REPAIR CENTER WHERE THE FAILURE WAS DIAGNOSED AS THE INTERMEDIATE SHAFT FOR THE STEERING COLUMN. THE INTERMEDIATE STEE…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT WAS DRIVING 15 MPH AND ATTEMPTING A RIGHT TURN WHEN THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE FROM THE FRONT END. THE VEHICLE WAS TAKEN TO A VEHICLE REPAIR CENTER WHERE THE FAILURE WAS DIAGNOSED AS THE INTERMEDIATE SHAFT FOR THE STEERING COLUMN. THE INTERMEDIATE STEERING SHAFT WAS REPLACED. THE DEALER WAS CALLED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE STEERING COLUMN. THE MANUFACTURER WAS CALLED WHO CONFIRMED THERE WERE NO RECALLS AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 39,990.
NHTSA ODI #10375358
55,000 miles · Dec 14, 2010
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. 2006 CHEVROLET IMPALA LTZ COMMENTS: SAFETY CONCERNS; I AM HAVING MANY PROBLEMS WITH MY 2006 CHEVROLET IMPALA LTZ. 55,000 MILES AND IT IS FALLING APART, MANY MAJOR REPAIRS NEED TO BE DONE. GM DISTRICT SPECIALIST IS WORKING WITH ME TO TRY TO GET THIS CAR UP TO PAR, BUT SO FAR HE IS NOT…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. 2006 CHEVROLET IMPALA LTZ COMMENTS: SAFETY CONCERNS; I AM HAVING MANY PROBLEMS WITH MY 2006 CHEVROLET IMPALA LTZ. 55,000 MILES AND IT IS FALLING APART, MANY MAJOR REPAIRS NEED TO BE DONE. GM DISTRICT SPECIALIST IS WORKING WITH ME TO TRY TO GET THIS CAR UP TO PAR, BUT SO FAR HE IS NOT ABLE TO GET THE CAR BACK ON THE ROAD FOR ME.. NEVER BEEN IN A ACCIDENT AND ALWAYS MAINTAINED, CAR IS IN BEAUTIFUL CONDITION OUTSIDE BUT I THINK I GOT A LEMON. STILL OWE $5000 OF THE 25,000 PRICE. RECURRING STEERING PROBLEMS AND MOTOR MOUNTS AND AXEL AND STEERING COLUMN, AND HEAD GASKET. CAN YOU HELP ME GET TO THE BOTTOM OF THIS, I HAVE NOW BEEN WITHOUT A CAR FOR 2 MONTHS WHILE 3 DIFFERENT DEALERSHIPS HAVE DIAGNOSED A VARIETY OF MAJOR PROBLEMS. I AM A SENIOR CITIZEN, JUST RETIRED, NEED MY CAR FOR DOCTOR APP'TS AS WELL AS IN GENERAL, I AM VERY UPSET, WARRANTY RAN OUT AT 3 YEARS, MY ORIGINAL DEALERSHIP WENT UNDER WHEN CHEVROLET HAD PROBLEMS. I'VE BEEN TREATED VERY POORLY BY GM'S DEALERSHIPS WHO DON'T WANT TO HANDLE AN OUT OF BUSINESS DEALERSHIPS PROBLEMS. I HAVE COMPLETE NOTES ON DATES, NAMES (HOWEVER IT'S GM'S POLICY NOT TO GIVE LAST NAMES), I BELIEVE THESE ARE ALL MANUFACTURER DEFECTS AND DON'T TRUST THE CAR ANYMORE. I'VE PUT MAJOR MONEY INTO REPAIRS TO DATE AND NOW GM WANTS TO ONLY COVER 50% OF THIS LATEST HEAD GASKET PROBLEM, THAT DOESN'T INCLUDE THE OTHER PROBLEMS. I THINK THEY SHOULD ADMIT MANUFACTURER DEFECTS AND BUY BACK MY CAR, PAY OFF THE REMAINDER OF THE LOAN AND THEN I CAN BUY A CAR THAT WILL KEEP ME AND MY FAMILY SAFE. FAILURE MILEAGE WAS 55,000. (THE CONTACT WANTED TO USE THE EMAILED COMPLAINT).
NHTSA ODI #10370602
58,304 miles · Nov 22, 2010
Steering
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA LT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS LOW SPEEDS, THE STEERING SHAFT BECAME DIFFICULT TO TURN ALONG WITH THE GRINDING NOISES WHILE TURNING. THE VEHICLE WAS REPAIRED TWICE PRIOR TO THIS FAILURE. THE VEHICLE WAS INSPECTED AND REPAIRED FOR THE INTERMEDIATE STEERING SHAFT. T…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA LT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS LOW SPEEDS, THE STEERING SHAFT BECAME DIFFICULT TO TURN ALONG WITH THE GRINDING NOISES WHILE TURNING. THE VEHICLE WAS REPAIRED TWICE PRIOR TO THIS FAILURE. THE VEHICLE WAS INSPECTED AND REPAIRED FOR THE INTERMEDIATE STEERING SHAFT. THE FAILURE MILEAGE WAS APPROXIMATELY 58,304.
NHTSA ODI #10367141
15,900 miles · Nov 2, 2010
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT NOTICED A CLUNKING SOUND WHEN SHE TURNED THE STEERING WHEEL TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE INTERMEDIATE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACT…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT NOTICED A CLUNKING SOUND WHEN SHE TURNED THE STEERING WHEEL TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE INTERMEDIATE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT SOMEONE WOULD CALL HER BACK WITH A RESPONSE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 15,900.
NHTSA ODI #10363726
69,900 miles · Nov 2, 2010
Steering
I HAD A NEAR ACCIDENT WHEN THE POWER STEERING LINE FAILED. *TR
NHTSA ODI #10363696
Mileage unknown · Jul 11, 2010
Engine And Engine CoolingFuel System, GasolinePower Train
2006 CHEVY IMPALA SEEMS TO HAVE HOT HEAT NEAR THE PASSENGER FRONT BY WERE YOUR FEET REST ,AND I HAVE ALREADY FIXED THE TRANSMISSION TWICE AND FOR SOME REASON IT IS AGAIN MAKING THIS REAL LOUD NOISE WHEN I TAKE IT OFF OF PARK IT IS REALLY HARD TO MOVE IT IN TO PARK MODE AND WHEN IT DOES IT JERKS REALLY HARD. *TR
NHTSA ODI #10342518
40,000 miles · Jul 9, 2010
Steering
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE APPLYING THE BRAKES APPROXIMATELY 15 MPH, THERE WAS EXCESSIVE RESISTANCE WITHIN THE STEERING WHEEL. AN AUTHORIZED DEALER INFORMED THE CONTACT THAT THE FAILURE WAS A NORMAL OCCURRENCE FOR HIS YEAR, MAKE AND MODEL VEHICLE. THE CONTACT STATED THAT THE FAILURE HAD BECOME PROGRESSI…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE APPLYING THE BRAKES APPROXIMATELY 15 MPH, THERE WAS EXCESSIVE RESISTANCE WITHIN THE STEERING WHEEL. AN AUTHORIZED DEALER INFORMED THE CONTACT THAT THE FAILURE WAS A NORMAL OCCURRENCE FOR HIS YEAR, MAKE AND MODEL VEHICLE. THE CONTACT STATED THAT THE FAILURE HAD BECOME PROGRESSIVELY WORSE WITHIN A YEAR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED TO OCCUR WHENEVER THE BRAKES WERE APPLIED OR WHEN THE VEHICLE CAME TO A COMPLETE STOP. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 60,000.
NHTSA ODI #10342189
78,591 miles · Mar 26, 2010
Engine And Engine CoolingSteeringFire
TL* THE CONTACT OWNS A 2006 CHEVEROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED BOTH POWER STEERING AND ENGINE FAILURES. THE CONTACT RECEIVED A RECALL NOTICE IN REGARDS TO THE POWER STEERING. THE DEALER REPAIRED THE VEHICLE ACCORDING TO THE POWER STEERING RECALL BY REPLACING THE HOSE AND THE CLAMPS ON FEBRUARY 24…
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TL* THE CONTACT OWNS A 2006 CHEVEROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED BOTH POWER STEERING AND ENGINE FAILURES. THE CONTACT RECEIVED A RECALL NOTICE IN REGARDS TO THE POWER STEERING. THE DEALER REPAIRED THE VEHICLE ACCORDING TO THE POWER STEERING RECALL BY REPLACING THE HOSE AND THE CLAMPS ON FEBRUARY 24, 2010. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE AT APPROXIMATELY 40 MPH, THE VEHICLE OVERHEATED AND SMOKE EMITTED FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR A DIAGNOSTICS TEST AND THE DEALER INFORMED HER THAT THE ENGINE OVERHEATED BECAUSE THE WATER PUMP WAS LEAKING. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 78,591.
NHTSA ODI #10322399
28,000 miles · Mar 4, 2010
Steering
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) IM HAVING THIS PROBLEM WITH MY 2006 CHEVROLET IMPALA!! IT HAS JUST 30,000 MILES ON IT AND IT STARTED AT 28,000 MILES. AT START UP IT WINES BAD AND YOU CAN FEEL IT TUG AND STICK IN THE STEERING AS YOU DRIVE AT SLOW SPEEDS. IT DOES GET HA…
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INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) IM HAVING THIS PROBLEM WITH MY 2006 CHEVROLET IMPALA!! IT HAS JUST 30,000 MILES ON IT AND IT STARTED AT 28,000 MILES. AT START UP IT WINES BAD AND YOU CAN FEEL IT TUG AND STICK IN THE STEERING AS YOU DRIVE AT SLOW SPEEDS. IT DOES GET HARDER AT TIMES AT COLD TEMPS BUT AS IT WARMS IT FREES UP. AT TIMES IT DOES NOT WANT TO TURN IM A BIG GUY BUT MY WIFE DOES NOT WANT TO DRIVE IT. WE HAVE A 2010 CHEVROLET HHR SHE DRIVES MUST OF THE TIME. I HOPE IT DOES NOT HAVE THE SAME PUMP... REF:(GENERAL MOTORS CO. IS RECALLING 1.3 MILLION CARS TO FIX POWER STEERING MOTORS THAT CAN FAIL. THE RECALL AFFECTS 2005 TO 2010 CHEVROLET COBALTS, 2007 TO 2010 PONTIAC G5S, 2005 AND 2006 PONTIAC PURSUITS SOLD IN CANADA AND 2005 AND 2006 PONTIAC G4S SOLD IN MEXICO. THE AUTOMAKER SAID MONDAY THE VEHICLES ARE STILL SAFE TO DRIVE AND NEVER LOSE THEIR STEERING, BUT IT MAY BE HARDER TO STEER THEM WHEN TRAVELING UNDER 15 MPH.) ITS SOUND AND FEELS LIKE ITS MORE CARS THEN WHAT IS BEING RECALLED AT THIS TIME. [XXX] GM SPOKESMAN ALAN ADLER NEED TO CHECK INTO ALL LATE MODEL CARS WITH THIS PUMP... *TR
NHTSA ODI #10316892
Mileage unknown · Mar 4, 2010
Steering
2006 CHEVROLET IMPALA WITH A FAULTY INTERMEDIATE STEERING SHAFT. *KB THE CONSUMER STATED THE STEERING WAS JUMPY. *JB
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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