TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR FAILURES WITH THE HEATER BLOWING COOL AIR, THE GEAR SHIFT CHANGING INCORRECTLY, AND THE TIRE MONITOR INDICATOR CONSTANTLY ILLUMINATING. ON JANUARY 30, 2008, THE CONTACT DROVE APPROXIMATELY 25 MILES. SHE THEN PULLED INTO T…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR FAILURES WITH THE HEATER BLOWING COOL AIR, THE GEAR SHIFT CHANGING INCORRECTLY, AND THE TIRE MONITOR INDICATOR CONSTANTLY ILLUMINATING. ON JANUARY 30, 2008, THE CONTACT DROVE APPROXIMATELY 25 MILES. SHE THEN PULLED INTO THE DRIVEWAY AND NOTICED SMOKE UNDERNEATH THE HOOD, FOLLOWED BY FLAMES. SHE QUICKLY EXTINGUISHED THE FIRE AND THE VEHICLE WAS TOWED TO THE DEALER. IT WAS DIAGNOSED THAT THE POWER STEERING HOSE FAILED AND CAUSED THE FLUID TO LEAK. THE VEHICLE WILL BE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 51,000.
NHTSA ODI #10258309
5,000 miles · Sep 4, 2008
Electrical SystemEngine And Engine CoolingLatches/locks/linkages
RECALL ON SOMETHING IN THE BRAIN OF THE CAR (IT'S COMPUTER).ABOUT 2 WEEKS LATER CAR STARTED LOSING POWER ON THE FREEWAY GOING TWENTY FIVE AND THE RPM'S AS HIGH AS IT COULD GO IN THE RED, THE CAR COMPLETELY SHUT OFF AFTER MAKING A LOUD NOISE REBUILD THE TRANSMISSION DUE TO AN ?ELECTRICAL? PROBLEM. THEY DID NOT REPLACE THE TRAN…
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RECALL ON SOMETHING IN THE BRAIN OF THE CAR (IT'S COMPUTER).ABOUT 2 WEEKS LATER CAR STARTED LOSING POWER ON THE FREEWAY GOING TWENTY FIVE AND THE RPM'S AS HIGH AS IT COULD GO IN THE RED, THE CAR COMPLETELY SHUT OFF AFTER MAKING A LOUD NOISE REBUILD THE TRANSMISSION DUE TO AN ?ELECTRICAL? PROBLEM. THEY DID NOT REPLACE THE TRANSMISSION ON MY NEW CAR 1 WEEK LATER CAR WOULD NOT TURN OFF! KEY OUT AND IT WAS STILL RUNNING KILL BATTERY SEVERAL TIMES SPEAKERS ARE NOT PROPERLY WORKING ALONG WITH THE FACTORY ALARM 2 MONTHS LATER THE CAR DID IT AGAIN I CAN'T EVEN GET THE CAR TO LOCK PERIOD, EVERY TIME I MANUALLY LOCK THE DOORS, THEY AUTOMATICALLY UNLOCK I'M DOWNTOWN LOS ANGELES WITH MY CHILDREN IN THE CAR AND IT TOTALLY JUST OVER HEATS AND CUTS OF IN ALL OF FIVE SECONDS WITH A BIG CITY BUS DIRECTLY BEHIND ME. THIS STARTS JULY 3RD, 2008 THE CAR WILL NOT CUT OFF, NOT EVEN WHEN MY HUSBAND PULLED ITS FUSE, PERIOD, IT JUST KEPT RUNNING TILL THE BATTERY DIED AND THE CAR LOST ALL POWER. JULY 10TH, 2008 THEY CALL ME TO PICK MY CAR UP, IT'S READY AGAIN!!! JULY 11TH, 2008 THEY HAD TO TOW IT BACK BECAUSE THE CAR OVERHEATED, THEN WOULD NOT TURN OFF AND THE ENGINE STATED IT HAD LOW POWER, WHAT EVER THAT MEANS...GRRRRHHHH!!! AUGUST 27TH, 2008 THE CAR WOULD NOT SHUT OFF, EVEN ONCE WE PULLED THE FUSE, THE ENGINE STARTED SHAKING UNCONTROLLABLE LIKE IT WAS GOING TO JUMP OUT AND THE DASH BOARD WAS READING ALL TYPES OF CRAZY MESSAGES!!! THIS CAR REALLY SCARES ME! I'M LOOKING FOR AN ATTORNEY TO HELP ME WITH THIS, I CAN'T DO IT ANYMORE, THIS WAS 8 TIMES TOO MANY AND NOW THAT I'M LESS THEN 10K FROM MY WARRANTY BEING I FEEL LIKE S & J HAS BEEN SCAMMING ME!!!! *TR
NHTSA ODI #10240954
5,000 miles · Sep 4, 2008
Electrical SystemElectronic Stability Control (esc)Engine And Engine Cooling
I'M A FAITHFUL CUSTOMER OF S&J SINCE CHILDHOOD AND MY MOTHER PURCHASED HER VEHICLES THERE. UP TO THIS POINT I THOUGHT I COULD TRUST YOUR SERVICE DEPARTMENT TO DO HONEST WORK ON MY 2006 CHEVY IMPALA. INDEED THIS DID NOT HAPPEN! MY VEHICLE HAS RETURNED ABOUT 8 TIMES FOR SAME OR SIMILAR PROBLEM. FERNADO IS A GREAT CUSTOMER ATTENDAN…
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I'M A FAITHFUL CUSTOMER OF S&J SINCE CHILDHOOD AND MY MOTHER PURCHASED HER VEHICLES THERE. UP TO THIS POINT I THOUGHT I COULD TRUST YOUR SERVICE DEPARTMENT TO DO HONEST WORK ON MY 2006 CHEVY IMPALA. INDEED THIS DID NOT HAPPEN! MY VEHICLE HAS RETURNED ABOUT 8 TIMES FOR SAME OR SIMILAR PROBLEM. FERNADO IS A GREAT CUSTOMER ATTENDANT, BUT HE DOES NOT WORK ON MY CAR, SO WHAT I FEEL IS NOT DIRECTED TOWARDS HIM. HERE IS A LIST OF CHAIN OF EVENTS THAT I HAVE INQUIRED SINCE OWNERSHIP OF MY "NEW-USED" CHEVY IN FEB. 2007. I HAVE A NEW CHEVY IMPALA. WITHIN A YEAR OF OWNERSHIP, THE CAR HAS BEEN TO THE DEALER 8 TIMES FOR MAJOR REPAIRS (NONE DUE TO MY OWN FAULT)! *TR
NHTSA ODI #10240951
1,041 miles · Feb 21, 2008
Power TrainSteeringStructure
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE POWER STEERING FAILED. THE DEALER STATED THAT THE POWER STEERING HOSE WAS LEAKING AND THEY REPAIRED THE FAILURE. CURRENTLY, THE POWER STEERING COLUMN HAS FAILED AGAIN AFTER THE DEALER STATED THAT THE VEHICLE WAS OPERATING PROPERLY. THE CURRENT AND FAILURE…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE POWER STEERING FAILED. THE DEALER STATED THAT THE POWER STEERING HOSE WAS LEAKING AND THEY REPAIRED THE FAILURE. CURRENTLY, THE POWER STEERING COLUMN HAS FAILED AGAIN AFTER THE DEALER STATED THAT THE VEHICLE WAS OPERATING PROPERLY. THE CURRENT AND FAILURE MILEAGES WERE 36,000. UPDATED 03/26/08. *LJ THE TRANSMISSION REVERSE GEAR WAS DEFECTIVE, THE TRANSMISSION ALSO HAD A DELAYED ENGAGEMENT. THE WINDSHIELD WAS CRACKED, THE LEFT FRONT DOOR WAS OUT OF ALIGNMENT. ONE OF THE TIRE WAS LOOSING AIR.
NHTSA ODI #10218780
1,000 miles · Dec 10, 2007
EquipmentInterior LightingPower Train
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 10 MPH OR STOPPED AT A STOP SIGN, THE VEHICLE LUNGES FORWARD 10 TO 15 FEET BY ITSELF. THE FAILURE OCCURS WHENEVER THE VEHICLE IS DRIVEN. THE VEHICLE PERFORMS THE SAME WAY WHEN IN REVERSE. FOR THE PAST TWO MONTHS, THE SERVICE DEPARTMENT AT THE DEALER HAS HAD THE VEHIC…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 10 MPH OR STOPPED AT A STOP SIGN, THE VEHICLE LUNGES FORWARD 10 TO 15 FEET BY ITSELF. THE FAILURE OCCURS WHENEVER THE VEHICLE IS DRIVEN. THE VEHICLE PERFORMS THE SAME WAY WHEN IN REVERSE. FOR THE PAST TWO MONTHS, THE SERVICE DEPARTMENT AT THE DEALER HAS HAD THE VEHICLE. ALL OF THE SERVICE DEPARTMENT PERSONNEL AGREED THAT THE VEHICLE LUNGES FORWARD ABNORMALLY, BUT STATED THAT NOTHING COULD BE DONE. THE CURRENT MILEAGE WAS 7,000 AND FAILURE MILEAGE WAS 1,000. UPDATED 01-10-08. *KB THE CONSUMER STATED OVERHEAD DOME LIGHT STAYED ON, TRANSMISSION HESITATES AND BUMPS ON 1-2 SHIFT, AND A/C BLOWS WARM INTERMITTENTLY. UPDATED 01/04/07 *TR
NHTSA ODI #10211326
20,200 miles · Oct 19, 2007
Power TrainCrashInjury
I AM A POLICE OFFICER AND HAVE HAD SEVERAL OCCASIONS WHILE ON TRAFFIC STOPS, THAT MY ASSIGNED 2006 IMPALA HAS ROLLED BACKWARDS AFTER I HAD GOTTEN OUT OF THE CAR TO APPROACH A TRAFFIC VIOLATOR; I HAD TO JUMP BACK IN AND PUT IT BACK IN PARK.. ON 10/ 04/07 THIS CAR ALMOST COST ME MY LIFE. I BLOCKED AN ENTRANCE RAMP AND WHEN I GOT…
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I AM A POLICE OFFICER AND HAVE HAD SEVERAL OCCASIONS WHILE ON TRAFFIC STOPS, THAT MY ASSIGNED 2006 IMPALA HAS ROLLED BACKWARDS AFTER I HAD GOTTEN OUT OF THE CAR TO APPROACH A TRAFFIC VIOLATOR; I HAD TO JUMP BACK IN AND PUT IT BACK IN PARK.. ON 10/ 04/07 THIS CAR ALMOST COST ME MY LIFE. I BLOCKED AN ENTRANCE RAMP AND WHEN I GOT OUT OF THE CAR I STOOD BY THE OPEN DRIVER DOOR. THE CAR JUMPED INTO GEAR AND BACKED OVER ME. I WAS DRUG BACKWARDS AND COULD NOT FREE MYSELFAS I WAS BEING HELPLESSLY DRAGGED UNDER MY CAR. WHEN THE CAR WENT INTO THE MEDIAN IT DUG MY BODY INTO THE DIRT. I WAS ABLE TO ROLL FROM UNDERNEATH THE CAR. I THEN JUMPED BACK IN AND STOPPED THE CAR FROM CROSSING THE EXPRESSWAY. I HAVE BEEN ON THE STREETS AS A BEAT OFFICER FOR OVER 21 YEARS AND HAVE NEVER HAD ANYTHING LIKE THIS HAPPEN. I SPOKE WITH ANOTHER OFFICER AND HE ALSO HAS HAD THE SAME PROBLEM WHILE ON TRAFFIC STOPS. I WAS ADVISED BY FLEET MANAGEMENT THAT THERE HAS BEEN ONE OTHER INCIDENT REPORTED. MY PATROL CAR WAS TOWED ON OCT 8 AND LATER I WAS ADVISED BY FLEET MANAGEMENT THAT GM REPS LOOKED AT THE CAR AND FOUND NOTHING WRONG. FLEET MANAGEMENT PERSONNEL REFUSE TO GIVE ME ANY INFORMATION AS FOR A CONTACT PERSON WITH GM. NOTE -AS OF 10/19/07 THEY STILL HAVE THE CAR UNDER LOCK AND KEY. I SUSTAINED ROAD RASH, BRUISING, CERVICAL STRAIN, AND A POSSIBLE FRACTURE IN MY BACK. I HAVE CONTACTED MY LOCAL FRATERNAL ORDER OF POLICE PRESIDENT AND HE HAS BEEN GATHERING INFORMATION AS TO SEVERAL OTHER OFFICERS THAT HAVE HAD THEIR ASSIGNED 2006 IMPALA GO OUT OF GEAR AND STRIKE OBJECTS. IN ADDITION THEY HAD BEEN CHARGED WITH THE ACCIDENTS AND POINTS ASSESSED. PER MY FOP PRESIDENT AN INVESTIGATION IS BEING DONE TO REMOVE THOSE OFFICERS POINTS AND DICIPLINARY ACTION PER MY UNFORTUNATE INCIDENT. MY CONCERN NOW IS FOR THE SAFETY OF THE CITIZENS ON A NATIONAL LEVEL, WHILE THESE CHEVY IMPALAS ARE BEING USED FOR PUBLIC SAFETY. *TR
NHTSA ODI #10206378
20,500 miles · Apr 13, 2007
Power TrainSteeringTires
LEASED 2006 IMPALA LT 3/06. 2/07-FIRST THING THAT HAPPENED WAS POWER STEERING LINE BLEW WHILE DRIVING ON HIGHWAY AT 70 MPH. HAD TOWED VEHICLE TO DEALERSHIP AND IT WAS FIXED. THEY LEFT ALL THE FLUID ALL OVER ENGINE AND BRAKES. SHORTLY AFTER, EXPERIENCED CLANKING NOISE FROM FRONT OF VEHICLE. TOOK TO DEALER FIRST TIME, THEY SAI…
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LEASED 2006 IMPALA LT 3/06. 2/07-FIRST THING THAT HAPPENED WAS POWER STEERING LINE BLEW WHILE DRIVING ON HIGHWAY AT 70 MPH. HAD TOWED VEHICLE TO DEALERSHIP AND IT WAS FIXED. THEY LEFT ALL THE FLUID ALL OVER ENGINE AND BRAKES. SHORTLY AFTER, EXPERIENCED CLANKING NOISE FROM FRONT OF VEHICLE. TOOK TO DEALER FIRST TIME, THEY SAID THEY COULDN'T FIND THE CAUSE OF THE PROBLEM, COULD BE LEFT OVER POWER STEERING FLUID FROM THE BLOWOUT, CAUSING NOISE ON MOVING PARTS. ALSO NOTICED TIRES WERE WEARING. GOT OIL CHANGE AND 3RD TIRE ROTATION FOR VEHICLE. TIRES STILL WEARING IN FRONT AND NOISE BECOMING MORE PROMINENT IN FRONT. TOOK BACK TO DEALER, SAID IT WAS A TRANS AXLE PROBLEM, AND WAS ALSO CAUSING AN ALIGNMENT PROBLEM. THEY CORRECTED THE TRANS AXLE PROBLEM UNDER WARRANTY, BUT SAID THE ALIGNMENT AND EXCESSIVE WEAR ON TIRES WAS MY PROBLEM. THIS DIDN'T SEEM RIGHT, A PROBLEM ON THE VEHICLE CAUSED ANOTHER PROBLEM, BUT IT WAS MY RESPONSIBILITY. THEY SAID THEY ALIGNMENT WAS OK NOW. I ASKED IF THEY CHECKED AND THEY SAID NO, IT WOULD BE OKAY SINCE THE TRANS AXLE PROBLEM WAS CORRECTED. THEY SAID I COULD COMPLAIN, THEY JUST FOLLOW THE RULES FROM UP ABOVE. *AK
NHTSA ODI #10187838
12,000 miles · Apr 6, 2007
Power TrainTires
AUTOMOBILE HAS A BOUNCY RIDE. FRONT RIGHT AXLE HAS BEEN REPLACED AS WELL AS TIRES REPLACED. RIDE IS STILL BOUNCY, ESPECIALLY WHEN ACCELERATING THROUGH FIRST AND SECOND GEAR. *AK
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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