NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
124 reportsClear category filter57,058 miles · Aug 1, 2012
Electrical SystemEngine And Engine CoolingFuel System, Gasoline
DISPLAYED ON PANEL "REDUCED ENGINE POWER" . ON STAR DIAGNOSED SERVICE CODE "P2138". ON 05/01/2012 WHILE DRIVING THROUGH A LARGE INTERSECTION MY ENGINE POWER WAS REDUCED TO 3 OR MAYBE 5 MPH. I WAS TRYING TO GET THROUGH THE INTERSECTION WITHOUT THE ACCELERATION THAT WAS SO DESPERATELY NEEDED. THIS IS DEFINITELY A SAFETY ISSUE. IN …
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DISPLAYED ON PANEL "REDUCED ENGINE POWER" . ON STAR DIAGNOSED SERVICE CODE "P2138". ON 05/01/2012 WHILE DRIVING THROUGH A LARGE INTERSECTION MY ENGINE POWER WAS REDUCED TO 3 OR MAYBE 5 MPH. I WAS TRYING TO GET THROUGH THE INTERSECTION WITHOUT THE ACCELERATION THAT WAS SO DESPERATELY NEEDED. THIS IS DEFINITELY A SAFETY ISSUE. IN ADDITION TO BEING CONCERNED ABOUT GETTING INTO AN ACCIDENT, I'M FEARFUL I WILL BE THE ONE CAUSING A FATAL PILE-UP. I HAVE BEEN TO THE CHEVY DEALER 4 TIMES AND THEY WERE UNABLE TO FIX THIS PROBLEM.
NHTSA ODI #10469783
77,000 miles · Jul 27, 2012
Electrical SystemPower Train
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT ALL SPEEDS, THE CRUISE CONTROL ACTIVATED AND THE VEHICLE DECELERATED. VARIOUS WARNING LIGHTS ALSO ILLUMINATED RANDOMLY. IN ADDITION, THE GEAR SHIFTED INTO PARK, BUT THE VEHICLE CONTINUED TO DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATE…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT ALL SPEEDS, THE CRUISE CONTROL ACTIVATED AND THE VEHICLE DECELERATED. VARIOUS WARNING LIGHTS ALSO ILLUMINATED RANDOMLY. IN ADDITION, THE GEAR SHIFTED INTO PARK, BUT THE VEHICLE CONTINUED TO DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VEHICLE MIGHT HAVE BEEN EXPERIENCING INTERNAL ELECTRICAL FAILURES. THE DEALER ALSO STATED THAT THE FAILURE MIGHT BE DUE TO THE TRANSMISSION, BUT THERE WERE NO WARNING LIGHTS INDICATING SUCH. THE VEHICLE WAS NOT REPAIRED AND THE DEALER OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS 79,000.
NHTSA ODI #10467997
Mileage unknown · Jul 10, 2012
Electrical System
I BOYGHT MY CAR FROM A USED CAR DEALERSHIP IT HAS A LITTLE OVER 133,000 MILES. I'M HAVING PROBLEMS I THINK WITH MY IGNITION SWITCH BECAUSE WHEN THE PROBLEM FIRST STARTED IT WOULD NOT CRANK NOR TURN OVER. AFTER TURNING THE SWITCH BACK AND FORWARD FOR FIVE MIN OR SO, IT WOULD START. NOW I CAN'T GET IT TO DO A THING. I NEED HELP WI…
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I BOYGHT MY CAR FROM A USED CAR DEALERSHIP IT HAS A LITTLE OVER 133,000 MILES. I'M HAVING PROBLEMS I THINK WITH MY IGNITION SWITCH BECAUSE WHEN THE PROBLEM FIRST STARTED IT WOULD NOT CRANK NOR TURN OVER. AFTER TURNING THE SWITCH BACK AND FORWARD FOR FIVE MIN OR SO, IT WOULD START. NOW I CAN'T GET IT TO DO A THING. I NEED HELP WITH THIS ISSUE. *TR
NHTSA ODI #10465155
60,400 miles · Apr 20, 2012
Electrical SystemPower TrainVehicle Speed Control
I PURCHASED A 2006 IMPALA SS, JUST RECENTLY AFTER REACHING 60,000 MILES MY TRANSMISSION STARTED SLIPPING IN 4TH GEAR AND OVERDRIVE AT HIGHWAY SPEEDS. A SHORT 300 MILES LATER THE TRANSMISSION FAILED COMPLETELY WHILE DRIVING HOME FROM WORK ON THE INTERSTATE. I HAD THE CAR TOWED TO A LOCAL TRANSMISSION SHOP WHERE I WAS TOLD IT EITH…
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I PURCHASED A 2006 IMPALA SS, JUST RECENTLY AFTER REACHING 60,000 MILES MY TRANSMISSION STARTED SLIPPING IN 4TH GEAR AND OVERDRIVE AT HIGHWAY SPEEDS. A SHORT 300 MILES LATER THE TRANSMISSION FAILED COMPLETELY WHILE DRIVING HOME FROM WORK ON THE INTERSTATE. I HAD THE CAR TOWED TO A LOCAL TRANSMISSION SHOP WHERE I WAS TOLD IT EITHER NEEDED TO BE REBUILT OR REPLACED. I HAD IT REBUILT FOR $2442 ALL OUT OF MY OWN POCKET BECAUSE MY POWERTRAIN WARRANTY HAD ALREADY EXPIRED. NOW A MERE 3 MONTHS LATER AND NOW CURRENTLY AT 69,200 MILES THE NEW TRANSMISSION IS SHOWING THE SAME EXACT SYMPTOMS IT HAD WHEN IT FAILED THE FIRST TIME. AGAIN WITH NO WARRANTY AND REPAIR COSTS OVER 2000 DOLLARS I WILL SOON BE FORCED TO REPLACE THE TRANSMISSION AGAIN. NOT TO MENTION RENTAL CAR COSTS AND THE INCONVENIENCE OF HAVING THIS HAPPEN TWICE WITHIN A YEAR AND 10,000 MILES APART. OTHER RECENT ISSUES INCLUDE A CHECK ENGINE LIGHT ON FOR A CYLINDER 6 MISFIRE DUE TO AN OIL FOULED SPARK PLUG AND BURNING OR USING A FULL QUART OF OIL EVERY 1000 MILES I'M SURE MAJOR ENGINE REPAIRS ARE SOON TO COME. IT ALMOST MAKES ME SICK TO MY STOMACH KNOWING I STILL HAVE 4 MORE YEARS TO PAY ON THIS VEHICLE AND ALL OF THESE PROBLEMS UNDER 70,000 MILES MAJORITY OF WHICH ARE HIGHWAY DRIVEN. NEEDLESS TO SAY THIS WILL BE THE LAST GM VEHICLE I EVER OWN. *JS
NHTSA ODI #10455831
105,000 miles · Apr 1, 2012
Electrical SystemFire
MY WIFE WAS DRIVING HOME FROM THE GROCERY STORE ON JAN 1ST, WITH MY DAUGHTER IN THE PASSENGER SEAT. THEY BEGAN TO SMELL SOMETHING BURNING, SO MY WIFE PULLED OVER, WHEN MY DAUGHTER GOT OUT OF THE CAR SHE SAW FLAMES SHOOTING OUT FROM UNDER THE GLOVE COMPARTMENTED GOOD SAMARITAN CAME RUNNING OVER WITH A FIRE EXTINGUISHER TO ATTEMPT…
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MY WIFE WAS DRIVING HOME FROM THE GROCERY STORE ON JAN 1ST, WITH MY DAUGHTER IN THE PASSENGER SEAT. THEY BEGAN TO SMELL SOMETHING BURNING, SO MY WIFE PULLED OVER, WHEN MY DAUGHTER GOT OUT OF THE CAR SHE SAW FLAMES SHOOTING OUT FROM UNDER THE GLOVE COMPARTMENTED GOOD SAMARITAN CAME RUNNING OVER WITH A FIRE EXTINGUISHER TO ATTEMPT TO PUT FIRE OUT, MY DAUGHTER CALLED 911, AND THE CRANFORD FIRE DEPT. SHOWED UP WITHIN MINUTES TO PUT OUT THE FIRE. IN THE FIRE DEPT. REPORT THEY SAID THE FIRE WAS CAUSED BY AN ELECTRICAL PROBLEM FROM THE FUSE BOX. THE CAR WAS RULED A TOTAL LOSS, THE PASSENGER SIDE AIR BAG DEPLOYED AND THE WINDSHIELD CRACKED, LUCKILY NOBODY WAS SERIOUSLY HURT, BUT GM IS CLAIMING THEY HAVE NO RESPONSIBILITY FOR THIS FIRE. BOTH MY WIFE AND I DISAGREE, THE CAR WAS WELL TAKEN CARE OF ONLY AT A GM DEALER, AND HAD NO AFTER MARKET ACCESSORIES INSTALLED.WE HAVE SEVERAL PHOTOS TAKEN BY INSURANCE COMPANY AND THE FIRE DEPT. REPORT. IF YOU NEED ANY FURTHER INFORMATION PLEASE FEEL FREE TO CONTACT US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10453722
Mileage unknown · Mar 21, 2012
Electrical SystemExterior Lighting
THE ELECTRICAL IN THE CAR IS MESSED UP. I TURN TO THE RIGHT AND MY RADIO SHUTS OFF, ALSO IF ITS DARK OUT AND MY LIGHTS ARE ON AND I PUT THE WINDOWS DOWN THE LIGHTS DOWN AS I'M PRESSING THE BUTTON TO PUT THEM DOWN. *JS
NHTSA ODI #10452551
Mileage unknown · Mar 20, 2012
Electrical SystemEngine And Engine Cooling
IS OR WAS OR HAS THIS CAR HAD ANY RECALLS. FOR A 2006 VEH WITH ONLY 54,104 MILES ON IT AND HAVE TO PUT OUT THE MONEY TO PAY FOR WORK ON A CAR WITH ELECTRICAL PROBLEMS, SO FAR (INTERCONTROL MODULE) IS NOT RIGHT. THIS PROBLEM CAUSED THE WHOLE CAR TO NOT RESPOND AT ALL (IN LUCK WE WERE AT HOME WHEN THIS HAPPENED)BUT, IF WE WERE GON…
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IS OR WAS OR HAS THIS CAR HAD ANY RECALLS. FOR A 2006 VEH WITH ONLY 54,104 MILES ON IT AND HAVE TO PUT OUT THE MONEY TO PAY FOR WORK ON A CAR WITH ELECTRICAL PROBLEMS, SO FAR (INTERCONTROL MODULE) IS NOT RIGHT. THIS PROBLEM CAUSED THE WHOLE CAR TO NOT RESPOND AT ALL (IN LUCK WE WERE AT HOME WHEN THIS HAPPENED)BUT, IF WE WERE GONE IT COULD HAVE BEEN A DISASTER IF THIS WOULD HAVE HAPPENED WHILE DRIVING IT SHUTS THE WHOLE CAR DOWN, THIS IS A DISASTER WAITING TO HAPPEN. PLEASE HELP *KB
NHTSA ODI #10452371
Mileage unknown · Feb 7, 2012
Electrical SystemVisibility
REAR DEFROST DOES NOT WORK, LIGHT TURNS ON BUT DOES NOT DEFROST REAR WINDOW. *TR
NHTSA ODI #10446995
230,000 miles · Jan 12, 2012
Electrical SystemFire
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIANS ADVISED THAT THE WIRING HARNESS WAS MELTED AND WOULD HAVE TO BE REPLACED. THE FAILURE RECURRED THREE TIMES AND THE REPAIRS WERE PERFORMED TWICE. …
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIANS ADVISED THAT THE WIRING HARNESS WAS MELTED AND WOULD HAVE TO BE REPLACED. THE FAILURE RECURRED THREE TIMES AND THE REPAIRS WERE PERFORMED TWICE. THE VEHICLE WAS NOT REPAIRED THE THIRD TIME THE FAILURE OCCURRED. THE APPROXIMATE FAILURE MILEAGE WAS 230,000.
NHTSA ODI #10443537
48,000 miles · Dec 2, 2011
Electrical SystemVisibilityFire
WHITE SPADE CONNECTOR FOR REAR DEFROSTER WIRE BURNT/MELTED INSIDE CONNECTOR HARNESS. LOCATED UNDER PASSENGER SIDE KICKPLATE UNDER FUSE PANEL 2006 CHEVY IMPALA. POSSIBLE SMALL ELECTRICAL FIRE DUE TO IMPROPER CONNECTOR UNABLE TO SUPPORT REAR DEFROST ELECTRICAL AMPERAGE. *TR
NHTSA ODI #10438090
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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