AIR BAG SERVICE LIGHT CAME ON DASHBOARD OF 2006 CHEVROLET IMPALA. IN ADDITION TO THE RED WARNING LIGHT INDICATING THE AIR BAG PROBLEM, MESSAGE APPEARS IN MESSAGE CENTER ON DASHBOARD, SAYING TO SERVICE AIR BAG. MY COMPLAINT IS THAT THE DEALERSHIP SAYS IT MIGHT BE CLOSE TO $1000 TO FIX, YET AIRBAGS ARE SUPPOSED TO LAST THE LIFE…
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AIR BAG SERVICE LIGHT CAME ON DASHBOARD OF 2006 CHEVROLET IMPALA. IN ADDITION TO THE RED WARNING LIGHT INDICATING THE AIR BAG PROBLEM, MESSAGE APPEARS IN MESSAGE CENTER ON DASHBOARD, SAYING TO SERVICE AIR BAG. MY COMPLAINT IS THAT THE DEALERSHIP SAYS IT MIGHT BE CLOSE TO $1000 TO FIX, YET AIRBAGS ARE SUPPOSED TO LAST THE LIFE OF A CAR. YET, IT WILL PASS INSPECTION IF I CHOSE TO NOT GET IT LOOKED AT. I SEE HUNDREDS OF OTHER CASES WHERE GM CARS HAVE THE SERVICE AIR BAG LIGHT ON, AND IT SHOULD BE COVERED BY WARRANTY OR A RECALL TO GET THIS ISSUE FIXED. PEOPLE ARE JEOPARDIZING THEIR SAFETY, DRIVING AROUND WITH AN AIR BAG THAT MAY OR MAY NOT WORK. IT IS NOT ACCEPTABLE. *TR
NHTSA ODI #10402843
74,000 miles · Apr 4, 2011
Air BagsSteering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATE THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 09E005000 (STEERING) AND THAT THE AIR BAG WARNING LIGHT ILLUMINATED THE DAY AFTER THE REPAIRS. IN ADDITION, THE CONTACT STATED THAT SHE CONTINUED TO HAVE ISSUES WITH THE STEERING. THE CONTACT SPOKE WITH T…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATE THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 09E005000 (STEERING) AND THAT THE AIR BAG WARNING LIGHT ILLUMINATED THE DAY AFTER THE REPAIRS. IN ADDITION, THE CONTACT STATED THAT SHE CONTINUED TO HAVE ISSUES WITH THE STEERING. THE CONTACT SPOKE WITH THE DEALER AND WAS TOLD SHE WOULD HAVE TO PAY FOR A DIAGNOSTIC TO DETERMINE THE EXACT FAILURE. THE CONTACT BELIEVED THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR COSTS AND ALSO STATED THAT THE STEERING CONTINUED TO BECOME TIGHT AND RESISTANT WHEN ATTEMPTING A TURN. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 06/01/11*LJ THE CONSUMER STATED THE RACK AND PINION AND POWER STEERING HOSE NEEDED TO REPLACED. THE CONSUMER STATED GM OFFERED TO PAY FOR THE PARTS TO REPLACE THE AIR BAG, BUT NOT THE LABOR. UPDATED EVOQ 07/12/11 UPDATED 1/17/2012 *LN
NHTSA ODI #10394193
40,000 miles · Jan 6, 2011
Air Bags
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIRBAG DEACTIVATION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THE VEHICLE NEEDED TO BE REPAIRED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIANS …
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIRBAG DEACTIVATION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THE VEHICLE NEEDED TO BE REPAIRED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIANS COULD NOT DIAGNOSE THE FAILURE. THE VIN WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE MILEAGE WAS 40,000.
NHTSA ODI #10374946
68,000 miles · Dec 29, 2010
Air Bags
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE CHECK AIR BAG WARNING LIGHT ILLUMINATED. THE DEALER WAS NOTIFIED WHO INFORMED THE CONTACT THAT THE AIR BAG SENSOR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THERE WERE NO RELATED RECALLS. THE VEHICLE WAS NOT REPAIRE…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE CHECK AIR BAG WARNING LIGHT ILLUMINATED. THE DEALER WAS NOTIFIED WHO INFORMED THE CONTACT THAT THE AIR BAG SENSOR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THERE WERE NO RELATED RECALLS. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 68,000. UPDATED 02/10/11 *BF UPDATED 04/27/11*JB
NHTSA ODI #10373294
97,000 miles · Jun 8, 2010
Air BagsCrashInjury
2006 CHEVY IMPALA INVOLVED IN ACCIDENT 6/7/10. AIRBAGS DID NOT DEPLOY. POINT OF COLLISION WAS PASSENGER FRONT AT AN IMPACT OF 30 MPH. *TR
NHTSA ODI #10335238
100 miles · Mar 9, 2010
Air BagsCrash
I WAS AT A STOP LIGHT AND A SUV CAME FROM THE OTHER SIDE SPUN PASSED ME AND THEN HER REAR HIT ME HEAD ON- CAUSING 12,000 WORTH OF DAMAGE--MY CONCERN IS THE AIR BAGS IN MY 3WK OLD 2006 CHEVY IMPALA DID NOT DEPLOY I WAS TOLD THAT THE SENSORS WERE JUST MISSED AND I SHOULD BE HAPPY CAUSE I COULD OF BEEN INJURED MORE THAN WHAT HAD HA…
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I WAS AT A STOP LIGHT AND A SUV CAME FROM THE OTHER SIDE SPUN PASSED ME AND THEN HER REAR HIT ME HEAD ON- CAUSING 12,000 WORTH OF DAMAGE--MY CONCERN IS THE AIR BAGS IN MY 3WK OLD 2006 CHEVY IMPALA DID NOT DEPLOY I WAS TOLD THAT THE SENSORS WERE JUST MISSED AND I SHOULD BE HAPPY CAUSE I COULD OF BEEN INJURED MORE THAN WHAT HAD HAPPENED. ALSO MY ONSTAR WAS NOT ACTIVATED-- I CALLED THEM. *TR
NHTSA ODI #10318222
Mileage unknown · Feb 26, 2010
Air Bags
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE DEALER CONFIRMED THAT THE VEHICLE HAD NO AIR BAGS. THERE ARE NO FAILURES AT THIS TIME. THE CURRENT MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #10314614
62,000 miles · Aug 11, 2009
Air BagsCrashInjury
I AM A DEPUTY SHERIFF AND WAS DRIVING A 2006 CHEVY IMPALA WHEN I LOST CONTROL OF THE VEHICLE ENDING UP IN A DITCH. DURING THE COLLISION MY AIRBAG DEPLOYED FRACTURING MY STERNUM FROM TOP TO BOTTOM ALONG WITH BREAKING A RIB. SINCE THE COLLISION I RECEIVED MY MRI RESULT FINDING I ALSO HAVE TWO COMPACTED DISKS IN MY NECK AND A COMPA…
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I AM A DEPUTY SHERIFF AND WAS DRIVING A 2006 CHEVY IMPALA WHEN I LOST CONTROL OF THE VEHICLE ENDING UP IN A DITCH. DURING THE COLLISION MY AIRBAG DEPLOYED FRACTURING MY STERNUM FROM TOP TO BOTTOM ALONG WITH BREAKING A RIB. SINCE THE COLLISION I RECEIVED MY MRI RESULT FINDING I ALSO HAVE TWO COMPACTED DISKS IN MY NECK AND A COMPACTED DISK IN MY LOWER BACK. I AM AN AVERAGE SIZE MAN 5'9" TALL 190 POUNDS VERY PHYSICALLY ACTIVE AND WAS WEARING MY SEAT BELT AND A BULLET PROOF VEST. THE "BLACK BOX" IN THE VEHICLE SHOWED THE IMPACT WAS AT 11 MPH. ACCORDING TO MY DOCTOR THE BREAK TO MY STERNUM WOULD TAKE A MASSIVE FORCE WHICH WAS ALSO VERIFIED BY MY PULMONARY SPECIALIST.. I HAVE INVESTIGATED HUNDREDS OF MOTOR VEHICLE ACCIDENTS AS A PEACE OFFICER AND THIS IS THE FIRST TIME I HEARD OF AN AIRBAG BREAKING SOMEONE'S STERNUM OR RIB(S). I STRONGLY FEEL IF A ELDERLY PERSON, TEENAGER, WOMAN OR SHORT INDIVIDUAL WOULD MORE SERIOUSLY BE INJURED IF THEY RECEIVE THE IMPACT I DID. *TR
NHTSA ODI #10280132
38,640 miles · Mar 16, 2009
Air BagsCrashInjury
SIDE BAG DID NOT DEPLOY DURING A SIDE IMPACT COLLISION. *TR
NHTSA ODI #10262022
Mileage unknown · Aug 29, 2008
Air BagsCrash
2006 CHEVROLET IMPALA AIR BAGS DID NOT DEPLOY. CONSUMER STATES THAT IN A GOVERNMENT CRASH TEST THE AIR BAGS DEPLOYED AT 35 MPH BUT IN HIS VEHICLE THEY DID NOT DEPLOY AT 52 MPH. *NJ
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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