NHTSA owner reports · September 18, 2026 snapshot.
Air Bags complaints
47 reportsClear category filterMileage unknown · Aug 29, 2014
Air BagsEngineService Brakes
I'VE RECEIVED A LETTER STATING MY VEHICLE IS INVOLVED IN GM RECALL 14299, THANKS FOR THE UPDATE, BUT PARTS ARE NOT CURRENTLY AVAILABLE?! THE LETTER REPEATS HOW THE REPAIRS WILL BE PERFORMED FOR ME AT NO CHARGE... WHOOPIE ITS YOUR MISTAKE I SHOULD NOT EVEN HAVE TO WORRY ABOUT THIS TYPE OF THING. AND SO WHAT YOU REPAIR WHAT YOU DI…
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I'VE RECEIVED A LETTER STATING MY VEHICLE IS INVOLVED IN GM RECALL 14299, THANKS FOR THE UPDATE, BUT PARTS ARE NOT CURRENTLY AVAILABLE?! THE LETTER REPEATS HOW THE REPAIRS WILL BE PERFORMED FOR ME AT NO CHARGE... WHOOPIE ITS YOUR MISTAKE I SHOULD NOT EVEN HAVE TO WORRY ABOUT THIS TYPE OF THING. AND SO WHAT YOU REPAIR WHAT YOU DIDNT GET RIGHT IN THE FIRST PLACE, WHAT ABOUT THE GAS I HAVE TO PUT IN TO DRIVE OVER 50 MILES AWAY TO GET TO A GM DEALER? WHAT ABOUT THE DAYS I MISS FROM WORK AND/OR MY COLLEGE CLASSES? OH YOU'RE SORRY FOR MY INCONVENIENCE? WHAT GOOD DOES YOUR SORRY DO FOR ME? I WORK FULL TIME, GO TO COLLEGE FULL TIME AND I RUN MY OWN HOUSEHOLD I DONT HAVE THE TIME OR MONEY TO DRIVE THAT FAR TO SIT AROUND A GARAGE FOR AN HOUR OR MORE FOR IT TO GET FIXED. NOT TO MENTION THE STRESS I ENDURE WHILE IM DRIVING IN WHAT I THOUGHT WAS A RELIABLE FAMILY CAR, NOW I AM MERELY WAITING FOR IT TO GO OFF THE ROAD UNINTENTIONALLY MOVE THE KEY AWAY FROM THE RUN POSITION AND LOSE MY ENGINE POWER, POWER STEERING, POWER BRAKING AND THE AIR BAGS NOT DEPLOYING INCREASING MY RISK OF INJURY OR FATALITY?! NOW I AM SUPPOSED TO JUST REST EASY AND WAIT FOR MY FATALITY TO POSSIBLY OCCUR AT ANY MOMENT WHILE IM DRIVING MY CAR THAT I PAY GOOD MONEY FOR WHILE YOU FIGURE OUT WHEN YOU'LL BE ABLE TO SEND ME A LETTER WHICH COULD TAKE MONTHS AND THEN SET ME UP AN APPOINTMENT THAT DOESNT INTERFERE WITH MY SCHEDULE WHICH IS HIGHLY UNLIKELY AND COULD ALSO TAKE MONTHS. SO UNTIL THEN I AM TO JUST DRIVE MY DEATH TRAP AND WAIT FOR THE NEXT LETTER TO ARRIVE. I'VE NEVER BOUGHT ANYTHING BUT A CHEVROLET BUT WITH THIS INCIDENT IM NOT SURE I'LL EVER BUY ONE AGAIN. SOMETHING SHOULD BE DONE. I UNDERSTAND YOU MAKE MISTAKES IM NOT BLAMING YOU THERE BUT YOU SHOULD HAVE TO PAY FOR YOUR MISTAKES NOT ME, A FULL TIME COLLEGE/WORKING STUDENT TRYING TO MAKE MY WHILE THROUGH COLLEGE ON WHAT LITTLE I MAKE. *TR
NHTSA ODI #10629380
Mileage unknown · Aug 27, 2014
Air BagsElectrical SystemCrashInjury
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE CONTACT STATED THAT THE SPEEDOMETER FAILED. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED INJURIES. THE VEHICLE WAS…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE CONTACT STATED THAT THE SPEEDOMETER FAILED. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED INJURIES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10628827
Mileage unknown · Aug 23, 2014
Air BagsService BrakesSteeringCrash
AS I'M APPROACHING UP THE HIGHWAY 1/2 MILE FROM THE CAR THAT IS SLOWING DOWN AHEAD I TRIED TO PRESS IN MY BRAKES BUT MY CAR REFUSED TO STOP I TRIED TURNING MY WHILE OFF IT FAILED TO TURN. BASICALLY I WENT STRAIGHT IN THE BACK OF THE CAR. ITS LIKE THE CAR JUMP AS I APPROACH THE CAR AHEAD AS IF IT RESET ITSELF THEN APPROACH TO T…
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AS I'M APPROACHING UP THE HIGHWAY 1/2 MILE FROM THE CAR THAT IS SLOWING DOWN AHEAD I TRIED TO PRESS IN MY BRAKES BUT MY CAR REFUSED TO STOP I TRIED TURNING MY WHILE OFF IT FAILED TO TURN. BASICALLY I WENT STRAIGHT IN THE BACK OF THE CAR. ITS LIKE THE CAR JUMP AS I APPROACH THE CAR AHEAD AS IF IT RESET ITSELF THEN APPROACH TO TURN AFTER HITTING THE VEHICLE IN FRONT ME IT WAS A VERY SCARED SITE TO EXPERIENCE. NO AIRBAG CAME OUT IT WAS JUST ME BRACING MYSELF AGAINST THE SEAT HOLDING ON THE WHEEL BRACING HOPING THE CAR STOPS. *TR
NHTSA ODI #10627791
Mileage unknown · Aug 22, 2014
Air BagsCrashInjury
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE CRASHED HEAD ON INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LOWER AND MID BACK INJURIES AND BRUISING ON LEFT KNEE WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE CRASHED HEAD ON INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LOWER AND MID BACK INJURIES AND BRUISING ON LEFT KNEE WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA ODI #10627439
200,000 miles · Aug 21, 2014
Air BagsElectrical SystemExterior LightingCrash
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE STOPPED AT A MEDIAN, ANOTHER VEHICLE THAT WAS DRIVING APPROXIMATELY 55 MPH CRASHED INTO THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE …
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE STOPPED AT A MEDIAN, ANOTHER VEHICLE THAT WAS DRIVING APPROXIMATELY 55 MPH CRASHED INTO THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A IMPOUND LOT. AN INDEPENDENT MECHANIC REPAIRED THE VEHICLE HOWEVER, THE CONTACT STATED THAT THE HORN AND THE DRIVERS SIDE HEADLIGHT FAILED SHORTLY AFTERWARD. THE FAILURE MILEAGE WAS 200,000.
NHTSA ODI #10627196
52,617 miles · Mar 2, 2012
Air Bags
THE REPLACEMENT SENSOR WHICH IS SUPPOSED TO CORRECT MY PROBLEM, THE MESSAGE SERVICE AIRBAG COMES UP ON THE DASH BENEATH THE STEERING WHEEL AND THE PASSENGER AIRBAG LIGHT INDICATES THE AIR BAG IS OFF EVEN WITH THE PASSENGER SITTING IN THE SEAT, WILL COST ME $992.50 TO FIX, JUST FOR A CENSOR THIS SEEMS MORE LIKE A COMPUTER, NOT A…
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THE REPLACEMENT SENSOR WHICH IS SUPPOSED TO CORRECT MY PROBLEM, THE MESSAGE SERVICE AIRBAG COMES UP ON THE DASH BENEATH THE STEERING WHEEL AND THE PASSENGER AIRBAG LIGHT INDICATES THE AIR BAG IS OFF EVEN WITH THE PASSENGER SITTING IN THE SEAT, WILL COST ME $992.50 TO FIX, JUST FOR A CENSOR THIS SEEMS MORE LIKE A COMPUTER, NOT AN ITTY BITTY SENSOR. SOUNDS LIKE AN ENGINEERING DESIGN OVER-KILL, $992.50 REALLY, THIS IS UNREAL FOR A SENSOR!!!! SOMETHING IS WRONG HERE. IT ONLY TAKES 8/10THS OF AN HOUR TO FIX IT. THAT IS WHY I CALL IT AN ENGINEERING DESIGN OVER-KILL!!! I CAN SEE A COMPUTER COSTING $992.50 TO FIX, BUT NOT A CENSOR WHICH ONLY TAKES 8/10THS OF AN HOUR TO FIX. *TR
NHTSA ODI #10450107
Mileage unknown · Feb 14, 2012
Air BagsCrashInjury
2006 CHEVROLET IMPALA. CONSUMER STATES FAILURE OF VEHICLE AIRBAG IN A HEAD-ON COLLISION. *TGW THE CONSUMER STATED HAD THE AIR BAG DEPLOYED, HER INJURIES MAY HAVE BEEN LESS SERIOUS. **JB
NHTSA ODI #10447632
102,000 miles · Dec 15, 2011
Air BagsCrashInjury
THE CAR STRUCK A BRICK WALL AT ABOUT 45 MILES AND HOUR IN THE FRONT DRIVERS SIDEAND THE DRIVERS AIRBAG DID NOT DEPLOY. IN WHICH THE DRIVER SUFFERED HEAD TRAUMA. *TR
NHTSA ODI #10440064
140,000 miles · Sep 8, 2011
Air BagsElectronic Stability Control (esc)
THERE IS A LOUD TAPPING NOISE WHEN YOU TURN THE A/C TEMP KNOB OR TRY AND CHANGE THE AIR FLOW. THE NOISE SOUNDS LIKE IT COMES FROM THE PASSENGER AIRBAG AREA. THE NOISE STARTED WHEN WE BOUGHT THE CAR ON MARCH 16,2010 BUT IT ONLY SOUND WHEN WE WOULD CHANGE THE AIR FLOW BUTTON. BUT TODAY ON SEPTEMBER 8,2011 IT STARTED TO MAKE A FA…
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THERE IS A LOUD TAPPING NOISE WHEN YOU TURN THE A/C TEMP KNOB OR TRY AND CHANGE THE AIR FLOW. THE NOISE SOUNDS LIKE IT COMES FROM THE PASSENGER AIRBAG AREA. THE NOISE STARTED WHEN WE BOUGHT THE CAR ON MARCH 16,2010 BUT IT ONLY SOUND WHEN WE WOULD CHANGE THE AIR FLOW BUTTON. BUT TODAY ON SEPTEMBER 8,2011 IT STARTED TO MAKE A FASTER LOUDER TAPPING IN THE SAME PLACE BUT THIS TIME IN ADDITION TO THE AIR FLOW BOTTOM NOW ITS TRIGGERED BY THE A/C TEMPERATURE KNOB. THE NOISE IS EMBARRASSING AS WE AS ANNOYING! *TR
NHTSA ODI #10424301
Mileage unknown · Jun 11, 2011
Air BagsEquipment
ON A 2006 CHEVY IMPALA, THE AIR BAG INDICATOR LIGHT ON DASHBOARD CAME ON AND REMAINED ON. CAR WAS TAKEN TO CHEVROLET DEALER WHO SAID IT WOULD BE QUITE EXPENSIVE TO REPAIR, SO LETTING IT GO. RESEARCH ON THE INTERNET REVEALS THIS PROBLEM. ALSO SAW A TECHNICAL SERVICE BULLETIN RELATED TO CODES RELATING TO AIR BAG LIGHT REMAINING ON…
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ON A 2006 CHEVY IMPALA, THE AIR BAG INDICATOR LIGHT ON DASHBOARD CAME ON AND REMAINED ON. CAR WAS TAKEN TO CHEVROLET DEALER WHO SAID IT WOULD BE QUITE EXPENSIVE TO REPAIR, SO LETTING IT GO. RESEARCH ON THE INTERNET REVEALS THIS PROBLEM. ALSO SAW A TECHNICAL SERVICE BULLETIN RELATED TO CODES RELATING TO AIR BAG LIGHT REMAINING ON. DANGER HERE IS THAT THIS SHOULD BE FIXED BY CHEVROLET WITH A RECALL, BUT NO RECALL AS OF YET. THIS DEFECT SHOULD BE FIXED BY CHEVROLET. SOMEONE IS GOING TO DIE BECAUSE OF THIS ISSUE NOT BEING RECALLED BY CHEVROLET. *TR
NHTSA ODI #10405963
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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