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2004 Chevrolet Impala

Owner reports · Recalls · Investigations

When problems were reported

Mileage at the reported incident

860 reports with mileage · 212 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 681 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Exterior Lighting. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

44 crash reports21 fire reports34 injury reports

What owners actually said

1,072 reports
70,000 miles · Dec 20, 2013
Electrical SystemService BrakesSteering

WELL I'M SO TIRED OF REPAIRING THE SAME PROBLEM .THIS ABS ISSUES ARE DRIVING ME CRAZY I MEAN I ALREADY REPLACED THE [XXX] COMPUTER THE BEARINGS THE CABLE THAT SENDS THE SIGNAL AND STILL THIS PROBLEM IS GOING ON IN SINCE 2009. EVER SINCE 2009 IS RIDICULOUS AND DANGEROUS I MEAN IS A MATTER OF TIME BEFORE THIS ISSUE BECOMES AN ACCI…

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WELL I'M SO TIRED OF REPAIRING THE SAME PROBLEM .THIS ABS ISSUES ARE DRIVING ME CRAZY I MEAN I ALREADY REPLACED THE [XXX] COMPUTER THE BEARINGS THE CABLE THAT SENDS THE SIGNAL AND STILL THIS PROBLEM IS GOING ON IN SINCE 2009. EVER SINCE 2009 IS RIDICULOUS AND DANGEROUS I MEAN IS A MATTER OF TIME BEFORE THIS ISSUE BECOMES AN ACCIDENT I MEAN I'M DRIVING FINE AND ALL OF A SUDDEN THE [XXX] CAR ACTS ALL STUPID THE BRAKES DON'T EVEN WORK FINE BECAUSE THE ABS SYSTEM MAKES THEM PUSH BACK TO YOU AND THEN IT MAKES YOUR CAR PULL TO THE RIGHT FOR NO REASON IT SO ANNOYING I'M A HARD WORKING PERSON I HAVE INVESTED A LOT OF MONEY INTO MY CAR FOR GMC TO SELL ME A DANGEROUS CAR I ALSO HAD TO GET ANOTHER MOTOR BECAUSE THE ORIGINAL WOULD SHAKE WHEN EVER YOU WOULD ACCELERATE BUT I JUST WANT TO GET THIS DANGEROUS ISSUE FIXED PLEASE MAKE THEM REPAIR MY CAR BECAUSE SOONER OR LATER MY WIFE OR ME ARE GOING TO HAVE AN ACCIDENT....THANK YOU *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI #10556881

36,347 miles · Dec 12, 2013
Electrical System

THE ENTIRE INSTRUMENT CLUSTER GAUGE STOPPED WORKING, THERE IS NO TELLING WHAT THE SPEEDOMETER OR TACHOMETER IS. *TR

NHTSA ODI #10555780

132,617 miles · Dec 6, 2013
Electrical SystemEngine And Engine CoolingVehicle Speed Control

I BOUGHT CAR 2 YRS AGO AND DROVE IT FOR 3 MONTHS NO PROBLEMS THEN SAT FOR 6 MONTHS, I START DRIVING IT AND THIS IS ALL THE STUFF THAT WENT OUT AND STUFF STILL GOING ON. RADIATOR TEMP SENSOR, WATER PUMP, HEATER, WATER PUMP BEARING, INSTRUMENT CLUSTER, LOW COOLANT SENSOR, RADIATOR, VSS, KEY STUCK IN IGNITION, LOCK CYLINDER, 8 WIR…

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I BOUGHT CAR 2 YRS AGO AND DROVE IT FOR 3 MONTHS NO PROBLEMS THEN SAT FOR 6 MONTHS, I START DRIVING IT AND THIS IS ALL THE STUFF THAT WENT OUT AND STUFF STILL GOING ON. RADIATOR TEMP SENSOR, WATER PUMP, HEATER, WATER PUMP BEARING, INSTRUMENT CLUSTER, LOW COOLANT SENSOR, RADIATOR, VSS, KEY STUCK IN IGNITION, LOCK CYLINDER, 8 WIRES UNDER HOOD SHREDDED IN HALF DUE TO RUBBING ON BELT, POWER LOCK WONT WORK ON DRIVER SIDE DOOR, CHIMES GO OFF WHEN KEY NOT IN IGNITION. MY PROBLEM NOW IS KEY LOCKED UP AGAIN FINALLY GOT IT TO TURN THEN ANTI THEFT SYSTEM COMES ON AND THE CAR WONT REPROGRAM CODES. MY CODE READER SAYS IT CANT READ FROM CAR. *TR

NHTSA ODI #10555140

210,000 miles · Dec 3, 2013
Exterior Lighting

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE HEADLIGHTS ACTIVATED WHEN THEY SUDDENLY FAILED. THE CONTACT ATTEMPTED TO USE THE HIGH BEAMS HOWEVER, THEY ALSO FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE MULTI-FUNCTION SWITCH…

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TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE HEADLIGHTS ACTIVATED WHEN THEY SUDDENLY FAILED. THE CONTACT ATTEMPTED TO USE THE HIGH BEAMS HOWEVER, THEY ALSO FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE MULTI-FUNCTION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 210,000 AND THE CURRENT MILEAGE WAS 214,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI #10554637

80,000 miles · Nov 24, 2013
Electrical SystemFuel/propulsion System

HAVE HAD A INSTRUMENT PANEL CLUSTER I HAVE DEALT WITH FOR ALONG TIME WHY? THE CAR WILL NOT START AT TIMES DUE TO THE MALFUNCTIONING SECURITY SYSTEM, WAIT TEN MINUTES AND HOPE IT STARTS, COME ON AMERICAN MADE G.M. STAND UP TO YOUR OWNINGS. NOW FUEL PRESSURE REGULATOR IS LEAKING, HAVE HEARD OF NUMEROUS AFTER MARKET RECALLS NOT G.M…

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HAVE HAD A INSTRUMENT PANEL CLUSTER I HAVE DEALT WITH FOR ALONG TIME WHY? THE CAR WILL NOT START AT TIMES DUE TO THE MALFUNCTIONING SECURITY SYSTEM, WAIT TEN MINUTES AND HOPE IT STARTS, COME ON AMERICAN MADE G.M. STAND UP TO YOUR OWNINGS. NOW FUEL PRESSURE REGULATOR IS LEAKING, HAVE HEARD OF NUMEROUS AFTER MARKET RECALLS NOT G.M. RELATED PARTS ONCE AGAIN OWN UP TO YOUR PRODUCT,ESPECIALLY WHEN IT CONCERNS LIFE AND DEATH OF PEOPLE ESPECIALLY CHILDREN, FOR WHAT MONEY? PROFIT? SOMEBODY WITH SOME POWER OVER THESE ISSUES DO SOMETHING PLEASE. *TR

NHTSA ODI #10553589

40,000 miles · Nov 12, 2013
Electrical System

AS I AM DRIVING MY CAR TODAY IN A 25 MPH ZONE, I REALIZE THAT MY SPEEDOMETER DISPLAYS THE SPEED OF 105. AFTER READING THROUGH SEVERAL FORUMS TODAY I AM SHOCKED AT THE NUMBER OF PEOPLE WHO HAVE THE SAME PROBLEM ON A 2004 IMPALA. MY CAR HAS 40,000 MILES ON IT AND IS IN EXCELLENT CONDITION. I CAN'T BELIEVE THAT NOW I HAVE TO PAY AR…

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AS I AM DRIVING MY CAR TODAY IN A 25 MPH ZONE, I REALIZE THAT MY SPEEDOMETER DISPLAYS THE SPEED OF 105. AFTER READING THROUGH SEVERAL FORUMS TODAY I AM SHOCKED AT THE NUMBER OF PEOPLE WHO HAVE THE SAME PROBLEM ON A 2004 IMPALA. MY CAR HAS 40,000 MILES ON IT AND IS IN EXCELLENT CONDITION. I CAN'T BELIEVE THAT NOW I HAVE TO PAY AROUND $600 TO HAVE SOMETHING FIXED THAT CLEARLY SHOULD BE A RECALL. ARE YOU KIDDING ME? HOW MANY COMPLAINTS/PROBLEMS WITH THE SAME PARTS JUSTIFIES A RECALL? COME ON GM, GET YOUR ACT TOGETHER!!! *TR

NHTSA ODI #10551980

Mileage unknown · Nov 9, 2013
Electrical System

THE SPEEDOMETER IS OUT OF CONTROL. IT WILL TELL ME I'M EITHER GOING WAY FASTER THAN I AM OR IT WILL TELL ME I'M GOING WAY SLOWER THAN I AM. IT WILL RESET ITSELF IF THE CAR IS OFF FOR TWENTY MINUTES OR SO BUT IT WILL JUST HAPPEN AGAIN IN A FEW DAYS OR HOURS. I DON'T FEEL SAFE DRIVING IN A CAR WHERE I DON'T KNOW WHAT SPEED I'M GOI…

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THE SPEEDOMETER IS OUT OF CONTROL. IT WILL TELL ME I'M EITHER GOING WAY FASTER THAN I AM OR IT WILL TELL ME I'M GOING WAY SLOWER THAN I AM. IT WILL RESET ITSELF IF THE CAR IS OFF FOR TWENTY MINUTES OR SO BUT IT WILL JUST HAPPEN AGAIN IN A FEW DAYS OR HOURS. I DON'T FEEL SAFE DRIVING IN A CAR WHERE I DON'T KNOW WHAT SPEED I'M GOING. MANY OTHERS HAVE HAD THIS SAME EXACT PROBLEM IN THEIR OWN 04 CHEVY IMPALAS. IT'S AN ONGOING PROBLEM THAT NEEDS TO BE FIXED. *TR

NHTSA ODI #10551617

13,633 miles · Nov 1, 2013
Electrical SystemEngine And Engine Cooling

(1) HEATING SYSTEM FAILED. NO HEAT, COOLANT WAS OK. FAN WAS RUNNING. DEALER EXAMINED. THREE ACTUATORS IN THE ELECTRONICS ARE FAILED AND HAVE TO REPLACE AT A COST OF OVER $550.00 (2) TEMPERATURE GAUGE STOPPED MOVING. DEALER EXAMINED. ESTIMATED COST OF $~400.00 TO REPLACE IPC UNIT. THERE IS ONE OF THE RECALLED IPC UNITS FOR G…

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(1) HEATING SYSTEM FAILED. NO HEAT, COOLANT WAS OK. FAN WAS RUNNING. DEALER EXAMINED. THREE ACTUATORS IN THE ELECTRONICS ARE FAILED AND HAVE TO REPLACE AT A COST OF OVER $550.00 (2) TEMPERATURE GAUGE STOPPED MOVING. DEALER EXAMINED. ESTIMATED COST OF $~400.00 TO REPLACE IPC UNIT. THERE IS ONE OF THE RECALLED IPC UNITS FOR GM AUTOS MADE BETWEEN 2003-2007; BUT IMPALA WAS NOT INCLUDED IN THE RECALL LIST. I DON'T KNOW WHY? SAME ELECTRONICS FAILED IN ONE UNIT MUST BE RECALLED FROM ALL THE UNITS.. THESE DEFECTS COULD INCREASE HEAT IN THE ENGINE BLOCK AND COULD INCREASE FUEL CONSUMPTION, FAILURE OF THE ENGINE AND POSSIBLY CAUSE FIRE, CONTACTED GM BUT THEY WERE NOT COOPERATIVE AND DENIED ANY CLAIMS. *TR

NHTSA ODI #10550500

76,000 miles · Oct 23, 2013
Service BrakesSteering

CAR MAKES A POPPING NOISE FROM STEERING. THE CAR STARTED SHIFTING HARD OCCASIONALLY BUT THEN GOES AWAY. THE STEERING WILL GET TIGHT THEN REALLY LOOSE. CAR FEELS UNSAFE TO DRIVE. ESPECIALLY OVER A BUMPY ROAD FEELS LIKE YOU HAVE LOOSE WHEELS. THE CAR ONLY HAS 78,800 MILES ON IT. THIS IS INSANE AND I WILL NEVER AGAIN BUY A CHEVROLE…

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CAR MAKES A POPPING NOISE FROM STEERING. THE CAR STARTED SHIFTING HARD OCCASIONALLY BUT THEN GOES AWAY. THE STEERING WILL GET TIGHT THEN REALLY LOOSE. CAR FEELS UNSAFE TO DRIVE. ESPECIALLY OVER A BUMPY ROAD FEELS LIKE YOU HAVE LOOSE WHEELS. THE CAR ONLY HAS 78,800 MILES ON IT. THIS IS INSANE AND I WILL NEVER AGAIN BUY A CHEVROLET! I HAVE KIDS AND FEEL UNSAFE DRIVING MY CAR WITH THEM IN IT! I WRECKED THIS VEHICLE WHEN I TRIED TO APPLY BRAKES AND THE WHEELS SQUEALED BUT DID NOT LOCK UP NOR DID IT STOP! BRAKES ARE FINE AND IN GOOD CONDITION NOT SURE WHY IT WONT STOP. HAS HAPPENED 5-8 TIMES AND CAR SLIDES! THANK GOD WE DIDN'T GET SEVERELY INJURED! IMPALA'S SHOULD BE TAKEN OFF THE MARKET IF U ASK ME. *TR

NHTSA ODI #10549204

Mileage unknown · Sep 30, 2013
Electrical SystemExterior LightingVisibility/wiper

THE HEATER COMPLETELY STOPPED WORKING BUT WAS FINALLY ABLE TO GET THE PASSENGER SIDE TO WORK (IT HAS DUAL TEMP. CONTROLS). THE TURN SIGNALS WORK JUST WHEN THEY WANT TO AND THE WINDSHIELD WIPERS DO THE SAME. THEY JUST STOP WORKING WITH NO WARNING WHAT SO EVER. HAVE TAKEN IT TO SEVERAL DIFFERENT PLACES TO HAVE IT LOOKED AT BUT NOB…

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THE HEATER COMPLETELY STOPPED WORKING BUT WAS FINALLY ABLE TO GET THE PASSENGER SIDE TO WORK (IT HAS DUAL TEMP. CONTROLS). THE TURN SIGNALS WORK JUST WHEN THEY WANT TO AND THE WINDSHIELD WIPERS DO THE SAME. THEY JUST STOP WORKING WITH NO WARNING WHAT SO EVER. HAVE TAKEN IT TO SEVERAL DIFFERENT PLACES TO HAVE IT LOOKED AT BUT NOBODY CAN DETERMINE THE CAUSE OF THESE PROBLEMS. HOWEVER, UPON THE RESEARCH I'VE DONE SINCE THESE PROBLEMS BEGAN I'VE FOUND I'M NOT THE ONLY ONE EXPERIENCING THESE SAME ISSUES YET THERE HAS BEEN NO KIND OF RECALLS TO FIX IT. *TR

NHTSA ODI #10546241

Official recalls

4

15V701000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

Oct 26, 2015

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence & remedy

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Additional source detail variants (2)

Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Engine And Engine Cooling:engine

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

15V201000 · Engine And Engine Cooling:engine

Apr 6, 2015

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Consequence & remedy

Consequence: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

14V400000 · Electrical System:ignition

Jul 3, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

04V287000 · Service Brakes, Hydraulic

Jun 23, 2004

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Consequence & remedy

Consequence: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.