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2004 Chevrolet Impala

Owner reports · Recalls · Investigations

When problems were reported

Mileage at the reported incident

860 reports with mileage · 212 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 681 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Exterior Lighting. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

44 crash reports21 fire reports34 injury reports

Structure complaints

18 reports
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120,000 miles · Mar 11, 2020
Structure

THE MUFFLER PIPE BROKE FROM UNDERNEATH THE CAR WHILE WE WERE DRIVING IT IN KESHENA, WI. AS WE WERE TRYING TO PULL THE VEHICLE OVER I COULD SEE SPARKS FROM IT UNDERNEATH THE CAR

NHTSA ODI #11317449

185,000 miles · Mar 28, 2017
Structure

DRIVING THE CAR HOME FROM WORK AT 40 MILES AN HOUR AND THE CRADLE HOLDING THE MOTOR FELL OUT.

NHTSA ODI #10968928

185,000 miles · Mar 28, 2017
Structure

DRIVING HOME FROM WORK AND THE CRADLE HOLDING THE MOTOR FELL.

NHTSA ODI #10968923

170,000 miles · Mar 24, 2017
EngineStructure

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING 30-35 MPH, THE ENGINE SEPARATED FROM THE ENGINE COMPARTMENT'S SUBFRAME. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

NHTSA ODI #10968351

57,800 miles · Jan 15, 2017
Electrical SystemStructureWheelsCrash

ON 01/03/2017, ON A BUSY SNOW PACKED INTERSECTION, WHEN THE LIGHT TURNED GREEN, I WAS PUSHED OFF THE ROAD BY A LARGE PICKUP TRUCK, INTO A CURB, WHICH CURB IS TALLER THAN MY IMPALA'S FRAME TO GROUND CLEARANCE. MY LEFT FRONT TIRE AND RIM WERE RUINED. THE DRIVER OF THE PICKUP CONTINUED NORTH LEAVING THE SCENE OF THE ACCIDENT. PR…

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ON 01/03/2017, ON A BUSY SNOW PACKED INTERSECTION, WHEN THE LIGHT TURNED GREEN, I WAS PUSHED OFF THE ROAD BY A LARGE PICKUP TRUCK, INTO A CURB, WHICH CURB IS TALLER THAN MY IMPALA'S FRAME TO GROUND CLEARANCE. MY LEFT FRONT TIRE AND RIM WERE RUINED. THE DRIVER OF THE PICKUP CONTINUED NORTH LEAVING THE SCENE OF THE ACCIDENT. PRIOR TO GM'S BANKRUPTCY, MY IMPALA SS, WHICH WAS MADE IN CANADA, IS A RUSTY, POORLY PAINTED, HASTILY THROWN TOGETHER PIECE OF JUNK. IT NEEDS MANY USED PARTS WITH WHICH TO MAKE NEEDED REPAIRS. REASONABLY PRICED, QUALITY USED PARTS ARE IMPOSSIBLE TO LOCATE. *TR

NHTSA ODI #10945401

120,000 miles · Mar 9, 2016
Structure

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED AFTER A RAIN STORM, THE CONTACT NOTICED WATER ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT STATED THAT EVEN WHEN THE WATER WAS CLEANED UP AND WITHOUT RAINY WEATHER, WATER REMAINED ON THE FLOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MAN…

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TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED AFTER A RAIN STORM, THE CONTACT NOTICED WATER ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT STATED THAT EVEN WHEN THE WATER WAS CLEANED UP AND WITHOUT RAINY WEATHER, WATER REMAINED ON THE FLOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

NHTSA ODI #10845830

104,000 miles · May 18, 2015
Electrical SystemStructure

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER RAINY WEATHER CONDITIONS, WATER LEAKED FROM UNDERNEATH THE FRONT PASSENGER SIDE DASHBOARD. THERE WAS AN ACCUMULATION OF WATER ON THE FRONT PASSENGER SIDE FLOOR. THE FAILURE CAUSED AN ELECTRICAL SHORTAGE AND THE RADIO SPEAKER BECAME DAMAGED. THE VEHICLE WAS TAKEN TO AN INDEPENDE…

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TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER RAINY WEATHER CONDITIONS, WATER LEAKED FROM UNDERNEATH THE FRONT PASSENGER SIDE DASHBOARD. THERE WAS AN ACCUMULATION OF WATER ON THE FRONT PASSENGER SIDE FLOOR. THE FAILURE CAUSED AN ELECTRICAL SHORTAGE AND THE RADIO SPEAKER BECAME DAMAGED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WATER DEFLECTOR SHIELD WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

NHTSA ODI #10717049

115,450 miles · Aug 13, 2014
StructureWheelsCrash

AS I PROCEEDED WEST DOWN RICHMOND AVE THE YOUNG LADY WAS PULLING OUT OF HER JOB PARKING LOT. SHE WAS TRYING TO HEAD EAST ON RICHMOND AVE., BUT SHE WAS TALKING ON HER CELL PHONE AND ALSO LOOKING WEST INSTEAD OF THE DIRECTION TRAFFIC WAS COMING FROM. AS SHE PROCEEDED TO CROSS 3 LANES OF TRAFFIC WITHOUT LOOKING IN THE RIGHT DIRECTI…

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AS I PROCEEDED WEST DOWN RICHMOND AVE THE YOUNG LADY WAS PULLING OUT OF HER JOB PARKING LOT. SHE WAS TRYING TO HEAD EAST ON RICHMOND AVE., BUT SHE WAS TALKING ON HER CELL PHONE AND ALSO LOOKING WEST INSTEAD OF THE DIRECTION TRAFFIC WAS COMING FROM. AS SHE PROCEEDED TO CROSS 3 LANES OF TRAFFIC WITHOUT LOOKING IN THE RIGHT DIRECTION AND TALKING ON HER CELL PHONE, I START TO BLOW MY HORN AS WELL AS TRYING TO MERGE INTO THE FAR LEFT LANE TO DODGE HER FROM HITTING ME. THAT WAS A FAILED ATTEMPT SHE STILL ENDS UP SMASHING INTO MY PASSENGER SIDE PANEL ALONG WITH THE FRONT BUMPER AND TIRE. NO AIRBAGS EVER DEPLOYED. *TR

NHTSA ODI #10622074

231,000 miles · Jul 12, 2014
Electrical SystemExterior LightingStructureCrash

THE DAY I BOUGHT THE CAR USED, THE LIGHTS WENT OUT ON THE WAY HOME. AFTER COMPLAINING ON A CHEVY FORUM, I BOUGHT A USED MULTIFUNCTION SWITCH WHICH I LEARNED WAS A COMMON PROBLEM IN IMPALAS AND MONTI CARLOS. THIS YEAR IN SPRING (SORRY I DON'T REMEMBER THE EXACT DATE OR MILES) THAT PART MALFUNCTIONED WHEN ON BRIGHT. THE SALVAGE Y…

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THE DAY I BOUGHT THE CAR USED, THE LIGHTS WENT OUT ON THE WAY HOME. AFTER COMPLAINING ON A CHEVY FORUM, I BOUGHT A USED MULTIFUNCTION SWITCH WHICH I LEARNED WAS A COMMON PROBLEM IN IMPALAS AND MONTI CARLOS. THIS YEAR IN SPRING (SORRY I DON'T REMEMBER THE EXACT DATE OR MILES) THAT PART MALFUNCTIONED WHEN ON BRIGHT. THE SALVAGE YARD WAS SOLD OUT IN USED SWITCHES BECAUSE IT WAS SUCH A COMMON DEFECT AND I COULDN'T AFFORD A NE,W ONE. WHILE DRIVING ON DIM I HIT TWO DEER WHICH CAUSED $100S OF DOLLARS IN DAMAGES. I COMPLAINED CHEVY SAID THEY KNEW IT WAS A PROBLEM AND THAT I WOULD HAVE TO PAY FOR THE PART MYSELF. I PAID OVER $300 TO REPLACE WITH MY LABOR. THEN MY LIGHTS WENT OUT ON DIM. CHEVY DID THE MATH, ITS CHEAPER TO TAKE THE CHANCE O SOMEONE DYING AND SUING THEN TO TAKE AWAY THIS MONEY SOURCE FOR DEALERS *TR

NHTSA ODI #10610005

12,000 miles · Jul 4, 2014
Air BagsStructureCrashInjury

I ENTER AN INTERSECTION ON A GREEN LIGHT. THE OTHER PARTY TURNED IN FRONT OF ME EVEN THOUGH HE HAD A RED TURN LIGHT. I HIT HIM HEAD ON INTO THE PASSENGER SIDE OF HIS DOOR. I SLAMMED ON MY BRAKES BUT IMPACT WAS ALMOST IMMEDIATE. MY AIRBAG DID NOT GO OFF. I SUSTAINED PERMANENT NERVE DAMAGE IN BOTH MY HANDS AND ARMS. *TR

NHTSA ODI #10608258

Official recalls

4

15V701000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

Oct 26, 2015

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence & remedy

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Additional source detail variants (2)

Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Engine And Engine Cooling:engine

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

15V201000 · Engine And Engine Cooling:engine

Apr 6, 2015

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Consequence & remedy

Consequence: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

14V400000 · Electrical System:ignition

Jul 3, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

04V287000 · Service Brakes, Hydraulic

Jun 23, 2004

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Consequence & remedy

Consequence: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.