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2004 Chevrolet Impala

Owner reports · Recalls · Investigations

When problems were reported

Mileage at the reported incident

860 reports with mileage · 212 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 681 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Exterior Lighting. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

44 crash reports21 fire reports34 injury reports

What owners actually said

1,072 reports
110,000 miles · Aug 26, 2015
Electrical System

THE TRANSMISSION SHIFT SENSOR HAS HAD TO BE REPLACED 2TIMES IN THE PAST 8 YEAR DUE TO IT BEING FAULTY. I AM NOT SURE WHAT KIND OF A SAFETY ISSUE THIS COULD BE BUT IT REALLY STARTS JUST RANDOMLY JERKING INTO GEAR FOR NO REASON, I HAD IT REPLACED 8 YEARS AGO AND NOW AGAIN IT IS GETTING DONE, ON TOP OF THAT THE IGNITION PASS LOCK S…

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THE TRANSMISSION SHIFT SENSOR HAS HAD TO BE REPLACED 2TIMES IN THE PAST 8 YEAR DUE TO IT BEING FAULTY. I AM NOT SURE WHAT KIND OF A SAFETY ISSUE THIS COULD BE BUT IT REALLY STARTS JUST RANDOMLY JERKING INTO GEAR FOR NO REASON, I HAD IT REPLACED 8 YEARS AGO AND NOW AGAIN IT IS GETTING DONE, ON TOP OF THAT THE IGNITION PASS LOCK SENSOR HAS BEEN CAUSING THE CAR NOT TO START AND FROM EVERYTHING I HAVE RESEARCH THIS IS A PROBLEM ON GM CARS FROM 2000-2004, I FILED SEVERAL COMPLAINTS ON CAR COMPLAINTS.COM AND YOU CAN CLEARLY SEE THERE IS A PROBLEM. IT'S GOING TO COST ME OVER 1100.00 TO GET THESES TWO THINGS FIXED. I AM VERY UPSET THAT CHEVY CHOOSES TO IGNORE THESE PROBLEMS. OVER THE PAST 4 MONTHS I HAVE BEEN STRANDED OVER 10 TIMES BECAUSE MY CAR JUST WOULDN'T START. IT TOOK THE SHOP A FEW DAYS TO EVEN DIAGNOSIS IT BECAUSE THEY HAD TO GET THEM BOTH TO ACT UP DUE TO THE COMPUTER NOT STORING CODES.IT SEEMS TO ME THERE IS SOME ELECTRICAL ISSUES WITH THIS YEAR BUT GM CHOOSES TO IGNORE THESE COMPLAINTS

NHTSA ODI #10759360

73,000 miles · Aug 21, 2015
Electrical System

VEHICLE STALLED IN TRAFFIC ON VARIOUS OCCASIONS, HAD IT TOWED TO LOCAL MECHANIC TWICE. ON OTHER OCCASIONS HE PROVIDED ADVICE TO CIRCUMVENT THE PROBLEM, MOST OCCASIONS WAS TO WAIT, REMOVE AND REINSERT THE KEY AND START THE CAR. TOOK THE CAR INTO THE LOCAL DEALER (NOW BILL KAY), THEY ADVISED THAT THE IGNITION SWITCH WOULD HAVE …

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VEHICLE STALLED IN TRAFFIC ON VARIOUS OCCASIONS, HAD IT TOWED TO LOCAL MECHANIC TWICE. ON OTHER OCCASIONS HE PROVIDED ADVICE TO CIRCUMVENT THE PROBLEM, MOST OCCASIONS WAS TO WAIT, REMOVE AND REINSERT THE KEY AND START THE CAR. TOOK THE CAR INTO THE LOCAL DEALER (NOW BILL KAY), THEY ADVISED THAT THE IGNITION SWITCH WOULD HAVE TO BE REPLACED (AT AN EXORBITANT COST TO ME). I HAD OUR LOCAL MECHANIC REPLACE THE SWITCH, AND IT'S BEEN FINE SINCE. THE PROBLEM IS THAT I HAVE TWO KEY FOR THE CAR, ONE FOR THE IGNITION SWITCH AND ANOTHER FOR THE DOORS AND TRUNK. WHEN I RECEIVED THE RECALL I CONTACTED BILL KAY, RELAYED THE SPECIFICS OF MY ISSUE, AND ADVISED THAT I WAS NOT SEEKING REIMBURSEMENT FOR ALL MY EXPENSES, BUT WOULD APPRECIATE THEM REKEYING THE VEHICLE SO THAT I COULD USE ONE KEY FOR THE IGNITION, DOORS AND TRUNK. THEY ADVISED THAT THIS RECALL DID NOT COVER THE IGNITION, AND PROVIDED NO RESOLUTION. HAVE CONTACTED THEM SEVERAL TIMES WITH THE SAME RESULT.

NHTSA ODI #10750303

98,608 miles · Jul 25, 2015
Electrical SystemUnknown Or Other

THE VATS SYSTEM WILL NOT LET ME START MY CAR FOR 10 TO 20 MINUTES. THE SYSTEM HAS BROKEN DOWN AND MY THINKING IS THAT GM SHOULD HAVE A RECALL TO FIX THE ISSUE.

NHTSA ODI #10743471

95,500 miles · Jul 13, 2015
Electrical System

AFTER REPLACING: BATTERY, STARTER, STARTER MODULE, IGNITION MODULE, AND TUMBLER LOCK ASSEMBLY THE SECURITY LIGHT COMES ON AND CAR WILL NOT START.

NHTSA ODI #10733663

90,000 miles · Jul 12, 2015
Electrical SystemEngine

WHEN YOU TRY START VEHICLE SECURITY LIGHT COMES ON AND VEHICLE DOES NOT START. THERE ARE MANY REPORTS OF THIS ISSUE NOTED ONLINE AND CUSTOMERS ARE SPENDING MONEY ON BATTERIES AND OTHER PARTS WITHOUT A FIX. GM NEEDS TO FIX THIS ISSUE SEEMS LIKE MANY NOTES ARE INDICATING DISGUST WITH THE COMPANY NOT RESPONDING TO THIS ISSUE.

NHTSA ODI #10733454

200,000 miles · Jul 7, 2015
Traction Control System

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER SHIFTING INTO DRIVE AND PULLING OFF AT APPROXIMATELY 5 MPH, THE SERVICE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI #10732461

220,000 miles · Jul 6, 2015
Unknown Or Other

THE CAR STARTED MAKING A LOUD SCREECHING NOISE, HAVEN'T BEEN ABLE TO DRIVE THE CAR. THE CAR WOULD START FOR A COUPLE OF DAYS AND ALL OF A SUDDEN THE BATTERY WAS DEAD AND ITS A NEW BATTERY ABSOLUTELY NOTHING WHEN THE KEY WAS TURNED. HAD IT JUMPED CAR FINALLY STARTED AND THE SCREECHING WAS LOUD AND CLOUD OF SMOKE STARTED. TURNED I…

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THE CAR STARTED MAKING A LOUD SCREECHING NOISE, HAVEN'T BEEN ABLE TO DRIVE THE CAR. THE CAR WOULD START FOR A COUPLE OF DAYS AND ALL OF A SUDDEN THE BATTERY WAS DEAD AND ITS A NEW BATTERY ABSOLUTELY NOTHING WHEN THE KEY WAS TURNED. HAD IT JUMPED CAR FINALLY STARTED AND THE SCREECHING WAS LOUD AND CLOUD OF SMOKE STARTED. TURNED IT OFF WOULDN'T START AGAIN. I BELIEVE IT IS COMING FROM THE SERPENTINE PULLEY.

NHTSA ODI #10732142

150,000 miles · Jul 1, 2015
Engine

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER STARTING THE VEHICLE, THE TEMPERATURE GAUGE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEAD GASKET WAS OVERHEATING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS N…

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TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER STARTING THE VEHICLE, THE TEMPERATURE GAUGE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEAD GASKET WAS OVERHEATING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

NHTSA ODI #10731505

89,000 miles · Jun 24, 2015
Unknown Or Other

WHEN I TRY TO START MY CAR, IT WILL NOT START. I HAVE TO WAIT 10 MINUTES AND THEN TRY AGAIN. IT IS GETTING WORSE AND I HAVE HAD TO WAIT UP UNTIL ONE HOUR TO BE ABLE TO START CAR. I HAVE TAKEN IT TO THE DEALERSHIP WHERE I PURCHASED IT AT ON THREE SEPARATE OCCASIONS TO TRY TO GET THE PROBLEM RESOLVED AND THEY HAVE NOT FIXED IT. SO…

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WHEN I TRY TO START MY CAR, IT WILL NOT START. I HAVE TO WAIT 10 MINUTES AND THEN TRY AGAIN. IT IS GETTING WORSE AND I HAVE HAD TO WAIT UP UNTIL ONE HOUR TO BE ABLE TO START CAR. I HAVE TAKEN IT TO THE DEALERSHIP WHERE I PURCHASED IT AT ON THREE SEPARATE OCCASIONS TO TRY TO GET THE PROBLEM RESOLVED AND THEY HAVE NOT FIXED IT. SOMETIMES, I CAN GO A WEEK WITHOUT THIS HAPPENING AND AT OTHER TIMES, IT HAPPENS TO ME SEVERAL TIMES IN A DAY. I HAVE BEEN LATE TO WORK COUNTLESS TIMES DUE TO THIS AND BEEN INCONVENIENCED. IT IS SCARY BECAUSE I AM NOT SURE IF IT COULD BE AN ELECTRICAL ISSUE OR WHAT ELSE COULD HAPPEN AS A RESULT OF THIS DEFECT. I'M NOT SURE IF THE PROBLEM COULD BE THE KEY, IGNITION SWITCH OR SOMETHING EVEN MORE DETAILED.

NHTSA ODI #10730240

145,845 miles · Jun 19, 2015
Electrical System

I WAS GOING DOWN A STEEP HILL - WARNER HILL ROAD - STRATFORD CT. THE CAR BATTERY LIGHT CAME ON AND I LOST POWER - INCLUDING BRAKES. I WAS ABLE TO USE THE BRAKES BUT THEY WERE EXTREMELY HARD TO PUSH BUT THEY WORKED. LUCKILY THERE WAS NO CARS IN FRONT OR BACK AND THE TRAFFIC LIGHT WAS GREEN. I WAS ABLE TO COAST ACROSS THE INT…

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I WAS GOING DOWN A STEEP HILL - WARNER HILL ROAD - STRATFORD CT. THE CAR BATTERY LIGHT CAME ON AND I LOST POWER - INCLUDING BRAKES. I WAS ABLE TO USE THE BRAKES BUT THEY WERE EXTREMELY HARD TO PUSH BUT THEY WORKED. LUCKILY THERE WAS NO CARS IN FRONT OR BACK AND THE TRAFFIC LIGHT WAS GREEN. I WAS ABLE TO COAST ACROSS THE INTERSECTION INTO THE SIKORSKI AIRCRAFT PLANT PAST THE GUARD AND WAS ABLE TO STOP. I TURNED THE IGNITION SWITCH AND THE CAR WORKED FINE. THIS CAR WAS RECALLED FOR IGNITION SWITCH PROBLEMS AND ALL THE DEALER DID WAS TO REPLACE THE KEY FOB WITH A LEAD WEIGHT. I BELIEVE THAT THEY SHOULD HAVE REPLACED THE ENTIRE IGNITION SWITCH. PLEASE LET ME KNOW IF YOU HAVE ANY INFORMATION THAT THE IGNITION SWITCH SHOULD HAVE REPLACED INSTEAD OF JUST A KEY FOB REPLACEMENT WHICH DID NOT WORK.

NHTSA ODI #10726219

Official recalls

4

15V701000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

Oct 26, 2015

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence & remedy

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Additional source detail variants (2)

Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Engine And Engine Cooling:engine

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

15V201000 · Engine And Engine Cooling:engine

Apr 6, 2015

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Consequence & remedy

Consequence: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

14V400000 · Electrical System:ignition

Jul 3, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

04V287000 · Service Brakes, Hydraulic

Jun 23, 2004

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Consequence & remedy

Consequence: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.