← New search

2004 Chevrolet Impala

Owner reports · Recalls · Investigations

When problems were reported

Mileage at the reported incident

860 reports with mileage · 212 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 681 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Exterior Lighting. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

44 crash reports21 fire reports34 injury reports

Electrical System complaints

681 reports
Clear category filter
38,000 miles · Apr 3, 2009
Electrical SystemService Brakes, Hydraulic

AT 38,000 MILES...THE SPEEDOMETOR FAILS WHEN YOU ARE ON THE HIGHWAY. AT FIRST IT JUST SLOWLY DROPPED TO 0. THEN THE THERMOMETER WENT HAYWIRE; I CK'D THE ENGINE EVERYTHING WAS FINE...IT REGISTERS ALL AROUND THE GLOBE NOW. NOW THE SPEEDOMETOER WORKS WHEN IT WANTS TO....I TRAVEL A LOT, AND THIS THING SETTLES DOWN AFTER A LONG TRIP …

Read full complaint

AT 38,000 MILES...THE SPEEDOMETOR FAILS WHEN YOU ARE ON THE HIGHWAY. AT FIRST IT JUST SLOWLY DROPPED TO 0. THEN THE THERMOMETER WENT HAYWIRE; I CK'D THE ENGINE EVERYTHING WAS FINE...IT REGISTERS ALL AROUND THE GLOBE NOW. NOW THE SPEEDOMETOER WORKS WHEN IT WANTS TO....I TRAVEL A LOT, AND THIS THING SETTLES DOWN AFTER A LONG TRIP HOPEFULLY...LAST TIME IT WENT TO THE BOTTOM OF THE GAUGE. I JUST CAN'T WAIT FOR A COP TO SEE MY MALFUNCTION. CAN HE STILL GIVE ME A TICKET IF I LEGALLY HAVE NO IDEA HOW FAST I AM TRAVELING? LEGALLY YOU SHOULD GET THAT TICKET! MAKE ME SEE A JUDGE GM! I BOUGHT A GM CERTIFIED CAR IN ORDER TO FIND OUT THAT IT DOES NOT MEAN ANYTHING! YOUR BRAKES ARE KILLING ME TOO! MY BOSS'S TOYOTA IS GOING ON 80,000 MI. THEY WILL BE GOOD FOR 100,000.00 MI. I AM THE ONE PUTTING ON THE HIGHWAY MILES HERE! I AM AT APPROX. 50,000.00 MILES. REMEMBER...I GOT THE CAR AT 28,000.00 MILES. I AM A HIGHWAY TRAVELER.....IN JUST A YEAR I HAVE PUT ON 20,000.00 MILES. HIGHWAY MILES! I THINK GM GOT BAD BRAKES! THE ROTORS ARE DONE! I THOUGHT I WAS BUYING A SAFE TRUSTWORTHY CAR. I GOT TRASH. I WILL BUY FOREIGN NEXT TIME; ESPECIALLY IF YOU DO NOT COVER MY INSTRUMENT CLUSTER GONE WRONG! *TR

NHTSA ODI #10264035

Mileage unknown · Apr 2, 2009
Electrical System

DRIVING DOWN THE ROAD AND NOTICED MY SPEEDOMETER QUIT WORKING. WILL RESET ITSELF AFTER CAR HAS BEEN TURNED OFF AND SAT FOR AT LEAST 30 MINUTES. THIS WAS HAPPENING OCCASIONALLY, BUT NOW IT IS A DAILY THING; ALMOST EVERY TIME I GET IN THE CAR. SOMETIMES THE SPEEDOMETER WILL QUIT AFTER BEING IN STOP AND GO TRAFFIC OR AFTER HITTING …

Read full complaint

DRIVING DOWN THE ROAD AND NOTICED MY SPEEDOMETER QUIT WORKING. WILL RESET ITSELF AFTER CAR HAS BEEN TURNED OFF AND SAT FOR AT LEAST 30 MINUTES. THIS WAS HAPPENING OCCASIONALLY, BUT NOW IT IS A DAILY THING; ALMOST EVERY TIME I GET IN THE CAR. SOMETIMES THE SPEEDOMETER WILL QUIT AFTER BEING IN STOP AND GO TRAFFIC OR AFTER HITTING A HARD BUMP AND THEN THE SPEEDOMETER WILL GET STUCK ON ONE FIGURE. SOMETIMES IT IS STUCK ON ZERO OR 25 MPH. I HAVE TAKEN IT TO BE REPAIRED BUT IT WON'T ACT UP FOR THE SERVICE GUY. IT IS A HAZARD WHEN DRIVING BECAUSE NOT KNOWING WHAT SPEED I AM GOING CAN CAUSE AN ACCIDENT. WHEN RESEARCHING FOR A RECALL, I HAVE SEEN HUNDREDS OF PEOPLE WITH THE SAME PROBLEM. *TR

NHTSA ODI #10263929

Mileage unknown · Mar 28, 2009
Electrical System

SPEEDOMETER CLUSTER FOR ALL DASH GAUGES HAS GONE OUT. HAVE REPLACED IT 3 TIMES AND STILL HAVING TROUBLE. OTHER CHEVY MODELS WERE RECALLED FOR THIS IN THE RECENT PAST. *TR

NHTSA ODI #10263519

Mileage unknown · Mar 25, 2009
Electrical System

2004 CHEVROLET IMPALA SECURITY LIGHT COMES ON, LOCKS THE IGNITION, AND DOESN'T ALLOW THE CAR TO CRANK AT ANYTIME. *TR

NHTSA ODI #10263030

59,000 miles · Mar 21, 2009
Electrical System

REGULAR USE OF VEHICLE, SPEEDOMETER GETS STUCK IN PLACE AND DOESN'T READ SPEED AND TEMPERATURE GAUGE IS STUCK AS WELL IN THE SAME CLUSTER. DEALER INFORMED ME THAT THERE NO RECALL ON PART EVEN THOUGH I HAVE SPOKE WITH OTHERS WITH THE SAME VEHICLE HAVING THE SAME PROBLEM. MY CAR IS A 2004 IMPALA UNDER 70,000 MILES. I USE MY GPS TO…

Read full complaint

REGULAR USE OF VEHICLE, SPEEDOMETER GETS STUCK IN PLACE AND DOESN'T READ SPEED AND TEMPERATURE GAUGE IS STUCK AS WELL IN THE SAME CLUSTER. DEALER INFORMED ME THAT THERE NO RECALL ON PART EVEN THOUGH I HAVE SPOKE WITH OTHERS WITH THE SAME VEHICLE HAVING THE SAME PROBLEM. MY CAR IS A 2004 IMPALA UNDER 70,000 MILES. I USE MY GPS TO TRACK MY SPEED, BECAUSE I FEEL IT'S NOT RIGHT FOR ME TO PAY UP TO $460.00 FOR A PART THAT I DID NOT BREAK OR DAMAGE BECAUSE OF NORMAL USE. *TR

NHTSA ODI #10262642

83,000 miles · Mar 19, 2009
Electrical System

DASHBOARD INDICATORS TURN ON AND OFF RANDOMLY. CAR WON'T START. SYMPTOMS ARE INTERMITANT. *TR

NHTSA ODI #10262468

80,000 miles · Mar 13, 2009
Electrical SystemEngine And Engine Cooling

ENGINE TEMPERATURE GAUGE STOPPED WORKING, THEN SHORTLY AFTERWARDS THE SPEEDOMETER FAILED. DOES NOT READ THE CORRECT SPEED OR READS 0 MOST OF THE TIME. *TR

NHTSA ODI #10261765

39,000 miles · Mar 10, 2009
Electrical System

ALONG WITH SEVERAL HUNDRED OTHERS ON THIS SAME PAGE, THE INSTRUMENT CLUSTER ON THE 2004 CHEVROLET IMPALA IS FAILING. TEMP GAUGE QUIT WORKING A FEW WEEKS AGO, NOW THE SPEEDOMETER HAS FAILED. CREATES AN UNSAFE CONDITION. CHEVROLET DENIES KNOWLEDGE OF DEFECT, BUT DEALER DOES ACKNOWLEDGE; HOWEVER, WILL COST $500-700 TO REPAIR. S…

Read full complaint

ALONG WITH SEVERAL HUNDRED OTHERS ON THIS SAME PAGE, THE INSTRUMENT CLUSTER ON THE 2004 CHEVROLET IMPALA IS FAILING. TEMP GAUGE QUIT WORKING A FEW WEEKS AGO, NOW THE SPEEDOMETER HAS FAILED. CREATES AN UNSAFE CONDITION. CHEVROLET DENIES KNOWLEDGE OF DEFECT, BUT DEALER DOES ACKNOWLEDGE; HOWEVER, WILL COST $500-700 TO REPAIR. SINCE THIS IS A KNOW DEFECT, AND A SIGNIFICANT SAFETY ISSUE, WHY DOES NHTSA TAKE NO ACTION? *TR

NHTSA ODI #10261413

78,000 miles · Mar 9, 2009
Electrical System

I PURCHASE A 2004 CHEVY IMPALA IN JANUARY '06-MY GAS GAUGE WENT ALMOST A YEAR NOW. I HAVE PAID 700 TO REPLACE AND NOW IT DOESN'T WORK AT ALL. NOW THE SPEEDOMETER HAS GONE. I HAVE READ TONS OF CONSUMER REPORTS OF THINGS I CAN ANTICIPATE WILL GO SOON AND I AM DISGUSTED THAT GMC,CHEVY, ETC IS NOT DOING ANYTHING FOR ITS CUSTOMERS BU…

Read full complaint

I PURCHASE A 2004 CHEVY IMPALA IN JANUARY '06-MY GAS GAUGE WENT ALMOST A YEAR NOW. I HAVE PAID 700 TO REPLACE AND NOW IT DOESN'T WORK AT ALL. NOW THE SPEEDOMETER HAS GONE. I HAVE READ TONS OF CONSUMER REPORTS OF THINGS I CAN ANTICIPATE WILL GO SOON AND I AM DISGUSTED THAT GMC,CHEVY, ETC IS NOT DOING ANYTHING FOR ITS CUSTOMERS BUT RIP THEM OFF WITH REPAIR JOBS THAT DON'T FIX THE PROBLEM. *TR

NHTSA ODI #10261269

74,000 miles · Mar 8, 2009
Electrical System

2004 CHEVY IMPALA. SECURITY LIGHT GOES ON AND THEN CAR WON'T START. I HAVE TO WAIT ABOUT 20 MINS. TO START. I HAVE TAKEN IT TO TWO DIFFERENT DEALERS OVER THE PAST 3 YEARS AND SPENT PLENTY OF MONEY BUT STILL HAVING PROBLEMS. RESEARCH ONLINE HAS REVEALED THIS IS A LONG KNOWN PROBLEM. WHEN WILL CAR MANUFACTURERS BE FORCED TO '…

Read full complaint

2004 CHEVY IMPALA. SECURITY LIGHT GOES ON AND THEN CAR WON'T START. I HAVE TO WAIT ABOUT 20 MINS. TO START. I HAVE TAKEN IT TO TWO DIFFERENT DEALERS OVER THE PAST 3 YEARS AND SPENT PLENTY OF MONEY BUT STILL HAVING PROBLEMS. RESEARCH ONLINE HAS REVEALED THIS IS A LONG KNOWN PROBLEM. WHEN WILL CAR MANUFACTURERS BE FORCED TO 'FESS UP AND FIX THIS? NO WONDER THE BIG THREE ARE GOING UNDER. *TR

NHTSA ODI #10261111

Official recalls

4

15V701000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

Oct 26, 2015

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence & remedy

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Additional source detail variants (2)

Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Engine And Engine Cooling:engine

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

15V201000 · Engine And Engine Cooling:engine

Apr 6, 2015

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Consequence & remedy

Consequence: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

14V400000 · Electrical System:ignition

Jul 3, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

04V287000 · Service Brakes, Hydraulic

Jun 23, 2004

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Consequence & remedy

Consequence: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.