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2004 Chevrolet Impala

Owner reports · Recalls · Investigations

When problems were reported

Mileage at the reported incident

860 reports with mileage · 212 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 681 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Exterior Lighting. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

44 crash reports21 fire reports34 injury reports

Electrical System complaints

681 reports
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96,385 miles · Sep 12, 2011
Electrical System

THE SPEEDOMETER ON MY CAR HAS STOPPED FUNCTIONING CORRECTLY. THE NEEDLE WILL NO LONGER RETURN TO 0MPH AFTER COMING TO A STOP, AND WILL ONLY REDUCE SPEED IF I REPEATEDLY SHUT OFF AND START MY CAR. THE ONLY WAY TO KNOW MY SPEED IS TO SEE WHERE THE NEEDLE IS BEFORE DRIVING, BUT I HAVE NOTICED THAT SOMETIMES WHILE DRIVING THE NEEDLE…

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THE SPEEDOMETER ON MY CAR HAS STOPPED FUNCTIONING CORRECTLY. THE NEEDLE WILL NO LONGER RETURN TO 0MPH AFTER COMING TO A STOP, AND WILL ONLY REDUCE SPEED IF I REPEATEDLY SHUT OFF AND START MY CAR. THE ONLY WAY TO KNOW MY SPEED IS TO SEE WHERE THE NEEDLE IS BEFORE DRIVING, BUT I HAVE NOTICED THAT SOMETIMES WHILE DRIVING THE NEEDLE WILL NOT REDUCE SPEED EVEN THEN AND I HAVE TO COME TO A COMPLETE STOP TO KNOW HOW TO GAUGE MY SPEED. I WAS SHOCKED TO LEARN THAT THIS IS NOT ALREADY A RECALL. THIS IS A POTENTIALLY DANGEROUS PROBLEM, BUT MOSTLY IT IS IRRATATING AND INCONVENIENT. I HAD THIS PROBLEM DIAGNOSED AND THE PART ITSELF IS OVER $400, AND THE REPAIR WOULD TAKE A WEEK. MY FAMILY HAS ALWAYS BOUGHT GM VEHICLES AND I AM DISAPPOINTED AFTER READING THE MANY COMPLAINTS ONLINE THAT THIS PROBLEM HAS NOT BEEN TAKEN CARE OF BY THE MANUFACTER. *TR

NHTSA ODI #10424695

Mileage unknown · Sep 7, 2011
Electrical SystemFuel System, Gasoline

I HAVE A CHEVY 2004 IMPALA IN WE BEEN HAVING PROBLEMS SINCE WE GOT IT LAST YEAR ONE DAY THE CAR STARTED SHAKING IN IT CUT OFF WE GOT IT FIXED A COUPLE MONTHS LATER IT'S BACK DOING THE SAME THING IT DID AT I'M SICK IN TIRED OF SPENDING MY MONEY ON GETTING ALL THIS SELF FIX IN FOR IT TO HAPPEN AGAIN I LOOK ON INTERNET IN KNOW A LO…

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I HAVE A CHEVY 2004 IMPALA IN WE BEEN HAVING PROBLEMS SINCE WE GOT IT LAST YEAR ONE DAY THE CAR STARTED SHAKING IN IT CUT OFF WE GOT IT FIXED A COUPLE MONTHS LATER IT'S BACK DOING THE SAME THING IT DID AT I'M SICK IN TIRED OF SPENDING MY MONEY ON GETTING ALL THIS SELF FIX IN FOR IT TO HAPPEN AGAIN I LOOK ON INTERNET IN KNOW A LOT OF PEOPLE WITH THE SAME PROBLEM AND I'M PRETTY SURE YOU SEEN A LOT OF COMPLAINTS SO I THINK IT'S TIME FOR A RECALL 2000-2011 THESE CARS ARE MESSING UP BIG TIME. *TR

NHTSA ODI #10424027

57,256 miles · Aug 27, 2011
Electrical System

04 CHEVROLET IMPALA. PASSLOCK SECURITY STOPS CAR FROM STARTING. 1. NOTHING LED UP TO FAILURE. CAR JUST TEMPORARILY WOULDN'T START. THES STARTS NORMALLY FOR A FEW DAYS. THEN BACK TO NO STARTING. 2.CAR TEMPORARILY DOESN'T START. HAPPENS 2-3 TIMES A WEEK. TAKES ANYWHERE FROM 15-30 MINUTES TO GET THE PASSLOCK TO RESET. HAS CAUSE…

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04 CHEVROLET IMPALA. PASSLOCK SECURITY STOPS CAR FROM STARTING. 1. NOTHING LED UP TO FAILURE. CAR JUST TEMPORARILY WOULDN'T START. THES STARTS NORMALLY FOR A FEW DAYS. THEN BACK TO NO STARTING. 2.CAR TEMPORARILY DOESN'T START. HAPPENS 2-3 TIMES A WEEK. TAKES ANYWHERE FROM 15-30 MINUTES TO GET THE PASSLOCK TO RESET. HAS CAUSED ME TO BE LATE TO WORK AND OTHER APPOINTMENTS. 3. TAKEN TO DEALERSHIP $600 TO REPAIR PASSLOCK SECURITY DEVICE. *TT

NHTSA ODI #10421684

104,000 miles · Aug 23, 2011
Electrical System

SECURITY LIGHT FLASHES AND HAS SHUT CAR DOWN AND WILL NOT START, UNTIL A SYSTEM RESET. IT HAS DONE THIS 8 TIMES IN LAST 3 MONTHS. FAMILY HAS BEEN INVOLVED EVERY TIME. AFTER EXTENSIVE RESEARCH, THE PASSLOCK SYSTEM HAS BEEN A CULPRIT FOR MANY A OWNER. *TR

NHTSA ODI #10421244

64,680 miles · Aug 19, 2011
Electrical System

I DROVE TO THE DRY CLEANERS AND TURNED OFF THE CAR. WHEN I CAME BACK THE CAR WOULDN'T START WITH THE KEY. I HAD THE PROBLEM BEFORE. I LET IT SIT FOR ABOUT 10MINS AND THE CAR STARTED WITH THE KEY. *TR

NHTSA ODI #10420768

45,000 miles · Aug 12, 2011
Electrical System

THE NEEDLE ON THE SPEEDOMETER DOES NOT WORK. I DO NOT KNOW HOW FAST THAT I AM GOING. *TR

NHTSA ODI #10418632

130,000 miles · Jul 30, 2011
Electrical System

2004 IMPALA- SECURITY LIGHT WILL COME ON AND CAR WILL NOT START. MUST TURN KEY TO ON POSITION, LET SIT BETWEEN 10 AND 60 MINUTES, TURN KEY OFF AND RESTART, THIS HAPPENS MORE AND MORE. IM PREGNANT AND THIS HAPPENED AND I NEARLY PASSED OUT DUE TO THE HEAT. THIS OCCURS NEARLY EVERY TIME I ATTEMPT TO START VEHICLE. *TR

NHTSA ODI #10416333

Mileage unknown · Jul 28, 2011
Electrical SystemPower Train

I BOUGHT A 2004 CHEVY IMPALA WITH 76,000 MILE'S ON IT AND I HAVE BEEN HAVING A TON OF PROBLEMS WITH IT EVEN AFTER SPENDING HUNDREDS OF DOLLARS IN SHOP FEES TRYING TO FIX THE PROBLEM'S, THE SPEEDOMETER STICKS OR JUST DOESN'T WORK AT ALL SO I CAN NEVER TELL HOW FAST I'M GOING ALONG WITH THE TEMP. GAUGE SO I CAN'T TELL IF THE CAR I…

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I BOUGHT A 2004 CHEVY IMPALA WITH 76,000 MILE'S ON IT AND I HAVE BEEN HAVING A TON OF PROBLEMS WITH IT EVEN AFTER SPENDING HUNDREDS OF DOLLARS IN SHOP FEES TRYING TO FIX THE PROBLEM'S, THE SPEEDOMETER STICKS OR JUST DOESN'T WORK AT ALL SO I CAN NEVER TELL HOW FAST I'M GOING ALONG WITH THE TEMP. GAUGE SO I CAN'T TELL IF THE CAR IS OVER HEATING OR NOT. THE GAUGE CLUSTER IS FAULTY AND THE GAUGES ONLY WORK WHEN THEY WANT TO. I ALSO HAVE PROBLEMS WITH THE AUTOMATIC TRANSMISSION SLIPPING FROM 1-2, THE HIGH BEAM SWITCH DOESN'T WORK UNLESS YOU HOLD IT AND ANY TIME YOU USE A WINDOW OF HAVE THE REAR WINDOW DEFROST ON THE RADIO IS ALL STATIC. *TR

NHTSA ODI #10415563

35,000 miles · Jun 26, 2011
Electrical System

MY DASH CLUSTER IS MALFUNCTIONING. IT SAYS MY CAR IS OVERHEATING. HAD IT WORKED ON AND AFTER FOUND IT WAS A KNOWN CLUSTER PROBLEM. THE SPEEDOMETER IS NOT ACCURATE AND I GOT PULLED OVER FOR SPEEDING. NEXT THE CRUISE CONTROL WENT OUT. NOW THE GAS GAUGE IS NEXT. CHECKED ON LINE AND GM IS AWARE OF THESE ISSUES BUT HAS DONE NOTHING. …

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MY DASH CLUSTER IS MALFUNCTIONING. IT SAYS MY CAR IS OVERHEATING. HAD IT WORKED ON AND AFTER FOUND IT WAS A KNOWN CLUSTER PROBLEM. THE SPEEDOMETER IS NOT ACCURATE AND I GOT PULLED OVER FOR SPEEDING. NEXT THE CRUISE CONTROL WENT OUT. NOW THE GAS GAUGE IS NEXT. CHECKED ON LINE AND GM IS AWARE OF THESE ISSUES BUT HAS DONE NOTHING. REPAIR BILL IS AROUND 500.00 DOLLARS. SEEMS UNFAIR TO ME. WILL BE TRAVELING ON INTERSTATE SOON HOPE NO ONE GETS HURT DUE TO SPEED/ENGINE OVER HEATING AND NOT KNOWING/RUNNING OUT OF GAS ON A BUSY INTERSTATE. I THOUGHT I BOUGHT A DEPENDABLE CAR...GUESS I WAS WRONG. *TR

NHTSA ODI #10408950

149,000 miles · Jun 22, 2011
Electrical System

I DRIVE A CHEVY 2004 IMPALA. WHEN DRIVING MY CAR, THE SPEEDOMETER BEGIN TO ACT RANDOMLY. I WAS ABLE TO CLOCK MY SPEED USING MY GPS. MY CAR SAID I WAS DOING 70 MILES PER HOUR, BUT I WAS REALLY DOING 30 MP/H. NOW, THE SPEEDOMETER DOES NOT WORK AT ALL. IT CONSTANTLY SAYS I'M DOING 0 MP/H. THIS IS A SERIOUS ISSUE. THE DEALERS…

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I DRIVE A CHEVY 2004 IMPALA. WHEN DRIVING MY CAR, THE SPEEDOMETER BEGIN TO ACT RANDOMLY. I WAS ABLE TO CLOCK MY SPEED USING MY GPS. MY CAR SAID I WAS DOING 70 MILES PER HOUR, BUT I WAS REALLY DOING 30 MP/H. NOW, THE SPEEDOMETER DOES NOT WORK AT ALL. IT CONSTANTLY SAYS I'M DOING 0 MP/H. THIS IS A SERIOUS ISSUE. THE DEALERSHIP WANTED $700 DOLLARS TO FIX A DEADLY DEFECT IN THEIR OWN CAR. MANY IMPALA DRIVERS HAVE THIS ISSUE AND GM HAS FAILED TO RECALL THIS PRODUCT. *TR

NHTSA ODI #10408527

Official recalls

4

15V701000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

Oct 26, 2015

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence & remedy

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Additional source detail variants (2)

Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Engine And Engine Cooling:engine

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

15V201000 · Engine And Engine Cooling:engine

Apr 6, 2015

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Consequence & remedy

Consequence: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

14V400000 · Electrical System:ignition

Jul 3, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

04V287000 · Service Brakes, Hydraulic

Jun 23, 2004

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Consequence & remedy

Consequence: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.