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2004 Chevrolet Impala

Owner reports · Recalls · Investigations

When problems were reported

Mileage at the reported incident

860 reports with mileage · 212 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 681 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Exterior Lighting. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

44 crash reports21 fire reports34 injury reports

Electrical System complaints

681 reports
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Mileage unknown · Sep 30, 2013
Electrical SystemExterior LightingVisibility/wiper

THE HEATER COMPLETELY STOPPED WORKING BUT WAS FINALLY ABLE TO GET THE PASSENGER SIDE TO WORK (IT HAS DUAL TEMP. CONTROLS). THE TURN SIGNALS WORK JUST WHEN THEY WANT TO AND THE WINDSHIELD WIPERS DO THE SAME. THEY JUST STOP WORKING WITH NO WARNING WHAT SO EVER. HAVE TAKEN IT TO SEVERAL DIFFERENT PLACES TO HAVE IT LOOKED AT BUT NOB…

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THE HEATER COMPLETELY STOPPED WORKING BUT WAS FINALLY ABLE TO GET THE PASSENGER SIDE TO WORK (IT HAS DUAL TEMP. CONTROLS). THE TURN SIGNALS WORK JUST WHEN THEY WANT TO AND THE WINDSHIELD WIPERS DO THE SAME. THEY JUST STOP WORKING WITH NO WARNING WHAT SO EVER. HAVE TAKEN IT TO SEVERAL DIFFERENT PLACES TO HAVE IT LOOKED AT BUT NOBODY CAN DETERMINE THE CAUSE OF THESE PROBLEMS. HOWEVER, UPON THE RESEARCH I'VE DONE SINCE THESE PROBLEMS BEGAN I'VE FOUND I'M NOT THE ONLY ONE EXPERIENCING THESE SAME ISSUES YET THERE HAS BEEN NO KIND OF RECALLS TO FIX IT. *TR

NHTSA ODI #10546241

Mileage unknown · Sep 18, 2013
Electrical System

PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552 (B)(6)[XXX].

NHTSA ODI #10544297

110,000 miles · Aug 26, 2013
Electrical System

WE ARE THE ORIGINAL OWNERS OF THIS AUTOMOBILE AND, UNTIL THIS DATE, WE HAVE HAD NO SIGNIFICANT PROBLEMS. ON THE ABOVE DATE, THE TACHOMETER AND SPEEDOMETER CEASED TO WORK PROPERLY. THE TACHOMETER WENT TO ZERO BUT THE SPEEDOMETER WENT UP AND DOWN SPORADICALLY. THE ENTIRE REST OF OUR VACATION, OVER A TWO WEEK PERIOD, BOTH WOULD …

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WE ARE THE ORIGINAL OWNERS OF THIS AUTOMOBILE AND, UNTIL THIS DATE, WE HAVE HAD NO SIGNIFICANT PROBLEMS. ON THE ABOVE DATE, THE TACHOMETER AND SPEEDOMETER CEASED TO WORK PROPERLY. THE TACHOMETER WENT TO ZERO BUT THE SPEEDOMETER WENT UP AND DOWN SPORADICALLY. THE ENTIRE REST OF OUR VACATION, OVER A TWO WEEK PERIOD, BOTH WOULD CEASE WORKING UNTIL AUTO WAS TURNED OFF AND RESTARTED AFTER SITTING OVERNIGHT. WE TOOK THE CAR TO OUR DEALERSHIP AND, AFTER SCANNING ON THEIR MACHINE, WAS INFORMED THE INSTRUMENT CLUSTER NEEDED REPAIR OR TOTAL REPLACEMENT AND WAS NOT COVERED BY ANY WARRANTY AND THE ALMOST $500.00 COST WOULD BE OUR RESPONSIBILITY. WE FEEL THIS IS A SAFETY ISSUE, NO MATTER THE AGE OF THE CAR OR THE MILEAGE, AND SHOULD BE AT LEAST PARTIALLY PAID FOR BY GENERAL MOTORS. WE THEN FILED A COMPLAINT WITH GENERAL MOTORS CORPORATION AND HAVE BEEN ADVISED THEY WILL DO NOTHING TO ASSIST US WITH THE COST. WE CANNOT IMAGINE WHAT THE REACTION WOULD BE IF AN ELDERLY PERSON OR AN INEXPERIENCED DRIVER WERE DRIVING ON THE FREEWAY AND THEIR SPEEDOMETER SHOT UP TO 90-100 MPH WHAT THEIR REACTION WOULD BE. IT IS DIFFICULT TO BELIEVE THIS WOULD NOT BE CLASSIFIED AS A SAFETY ISSUE. ANY ASSISTANCE WE RECEIVE IN ADDRESSING THIS PROBLEM WILL BE GREATLY APPRECIATED. *TR

NHTSA ODI #10537359

35,000 miles · Aug 13, 2013
Electrical System

MY SPEEDOMETER HAS STOPPED WORKING WHICH IS DEFINITELY A SAFETY ISSUE. ALSO, I HAVE TO WAIT 10 MINUTES OR LONGER FOR MY CAR TO START BECAUSE OF THE SECURITY SYSTEM. I AM REQUESTING A RECALL ON THESE VEHICLES AS THERE ARE MANY CONSUMERS WITH THESE SAME PROBLEMS ON THE INTERNET. THANK YOU. *TR

NHTSA ODI #10535092

72,500 miles · Aug 7, 2013
Electrical System

GAUGE CLUSTER. TEMP. GAUGE READS FROM O TO 260 DEGREES WEATHER THE ENGINE IS RUNNING OR NOT. SPEEDOMETER AND FUEL GAUGE ARE ERRATIC. *TR

NHTSA ODI #10534082

205,000 miles · Aug 2, 2013
Electrical SystemExterior Lighting

WHILE DRIVING ON A RURAL AND CURVY ROAD, MY LIGHTS WHEN OUT WHEN I SWITCHED FROM MY HIGH BEAMS TO MY LOW BEAMS. I COULD NOT SEE FOR A FEW SECONDS AND LUCKILY THE HIGH BEAMS CAME ON WHEN I USED THE MULTIFUNCTION SWITCH TO ENGAGE THEM. I AM LUCKY THAT NO ONE WAS COMING BECAUSE I WAS UNABLE TO SEE WHERE I WAS GOING. THE MULTIFUNCTI…

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WHILE DRIVING ON A RURAL AND CURVY ROAD, MY LIGHTS WHEN OUT WHEN I SWITCHED FROM MY HIGH BEAMS TO MY LOW BEAMS. I COULD NOT SEE FOR A FEW SECONDS AND LUCKILY THE HIGH BEAMS CAME ON WHEN I USED THE MULTIFUNCTION SWITCH TO ENGAGE THEM. I AM LUCKY THAT NO ONE WAS COMING BECAUSE I WAS UNABLE TO SEE WHERE I WAS GOING. THE MULTIFUNCTION SWITCH DID NOT ?CLICK? LIKE IT TYPICALLY DOES WHEN I SWITCH FROM HIGH BEAMS TO LOW BEAMS. LUCKILY NO ONE WAS INJURED WHEN I WAS DRIVING BUT IF THIS HAPPENS IN THE FUTURE TO SOMEONE ELSE THERE COULD BE TRAGIC RESULTS. *TR

NHTSA ODI #10533282

130,000 miles · Jul 8, 2013
Electrical SystemExterior LightingFire

WE WERE DRIVING OUR 2004 CHEVROLET IMPALA THIS EVENING AND HAVE BEEN HAVING ISSUES FOR THE PAST MONTH WITH THE HEADLIGHTS. THE DIM LIGHTS WOULD NOT WORK AT ALL, ONLY THE BRIGHTS WORKED. THIS EVENING, WE SMELLED SOMETHING BURNING AND SUDDENLY THE MULTIFUNCTION SWITCH WAS SMOKING AND ON FIRE. WE SHUT OFF THE CAR AND WAVED THE FIRE…

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WE WERE DRIVING OUR 2004 CHEVROLET IMPALA THIS EVENING AND HAVE BEEN HAVING ISSUES FOR THE PAST MONTH WITH THE HEADLIGHTS. THE DIM LIGHTS WOULD NOT WORK AT ALL, ONLY THE BRIGHTS WORKED. THIS EVENING, WE SMELLED SOMETHING BURNING AND SUDDENLY THE MULTIFUNCTION SWITCH WAS SMOKING AND ON FIRE. WE SHUT OFF THE CAR AND WAVED THE FIRE OUT, LUCKILY WE GOT OUT SAFE. WE NOW HAVE NO HEADLIGHTS AND HAD TO HAVE THE VEHICLE TOWED. I HAVE SEEN THAT THIS IS A PROBLEM WITH MANY IMPALAS AND CHEVROLET NEEDS TO TAKE ACTION. SOMEONE COULD BE INJURED IN AN ACCIDENT DUE TO THEIR LIGHTS FAILING OR GET INJURED BECAUSE THEIR CAR STARTS ON FIRE. IT'S A LAWSUIT WAITING TO HAPPEN. *TR

NHTSA ODI #10523598

127,000 miles · Jun 24, 2013
Electrical SystemExterior Lighting

ON TWO SEPARATE OCCASIONS AFTER DARK MY LIGHTS SHUT OFF . THIS CAUSED A PANIC AS I WAS IN CITY TRAFFIC AND COULD NOT SEE. MY LIGHTS WERE ON THE DIM MODE . I DISCOVERED I COULD MAKE THEM COME BACK ON IF I USED THE MULTIFUNCTION LEVER TO CHANGE TO BRIGHT LIGHTS. I'D THEN SWITCH BACK TO DIM AND THE LIGHTS WOULD WORK FOR 60-120 SEC…

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ON TWO SEPARATE OCCASIONS AFTER DARK MY LIGHTS SHUT OFF . THIS CAUSED A PANIC AS I WAS IN CITY TRAFFIC AND COULD NOT SEE. MY LIGHTS WERE ON THE DIM MODE . I DISCOVERED I COULD MAKE THEM COME BACK ON IF I USED THE MULTIFUNCTION LEVER TO CHANGE TO BRIGHT LIGHTS. I'D THEN SWITCH BACK TO DIM AND THE LIGHTS WOULD WORK FOR 60-120 SECONDS AND THEN GO OUT. ONCE AGAIN I WOULD GO THROUGH THE WHOLE PROCESS WITH THE SAME RESULT. AFTER MY SECOND NIGHT OF THIS HAPPENING I DECIDED TO CHECK THEIR INNER NET . I HAD NOTICED THERE WERE 26 COMPLAINTS RELATING TO THE 2004 MULTIFUNCTION LEVER. I HAD A CAR LOAD OF PEOPLE THE FIRST NIGHT AND BY THE GRACE OF GOD I DID NOT HIT ANOTHER CAR . THE MULTIFUNCTION SELECTOR LEVER NEEDS TO BE RECALLED ON 2004 IMPALAS BEFORE SOMEONE IS KILLED OR SERIOUSLY HURT. IF NOTHING ELSE I THINK GENERAL MOTORS SHOULD REPLACE THE PART WHEN REPORTED MALFUNCTIONING AT THEIR COST. *TR

NHTSA ODI #10521590

71,000 miles · Jun 20, 2013
Electrical System

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT UPON STARTING THE IGNITION, THE FUEL GAUGE REGISTERED AN INACCURATE FUEL LEVEL READING. IN ADDITION, THE TRACTION CONTROL WARNING INDICATOR WOULD ILLUMINATE AFTER DRIVING IN REVERSE AND THEN IN DRIVE. THE STEERING WHEEL WOULD EMIT A GRINDING NOISE WHENEVER BEI…

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TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT UPON STARTING THE IGNITION, THE FUEL GAUGE REGISTERED AN INACCURATE FUEL LEVEL READING. IN ADDITION, THE TRACTION CONTROL WARNING INDICATOR WOULD ILLUMINATE AFTER DRIVING IN REVERSE AND THEN IN DRIVE. THE STEERING WHEEL WOULD EMIT A GRINDING NOISE WHENEVER BEING TURNED WITH THE ILLUMINATION OF THE TRACTION CONTROL WARNING INDICATOR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

NHTSA ODI #10520821

9,000 miles · Jun 5, 2013
Electrical SystemVehicle Speed Control

SPEEDOMETER STOPPED WORKING JUST BEFORE 2 YEARS / WE THOUGHT IT WAS A VEHICLE IN FRONT OF US WITH HIGH RF OUTPUT INTERFERING / WE WERE SO WRONG / / / EARLIER THE GAS GAUGE WAS STICKING AND REQUIRED MULTIPLE TWISTS OF KEY TO ON WITHOUT STARTING CAR THEN OFF ON OFF ON OFF ON OFF .... ... TO RESET IT / LATER IT GO…

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SPEEDOMETER STOPPED WORKING JUST BEFORE 2 YEARS / WE THOUGHT IT WAS A VEHICLE IN FRONT OF US WITH HIGH RF OUTPUT INTERFERING / WE WERE SO WRONG / / / EARLIER THE GAS GAUGE WAS STICKING AND REQUIRED MULTIPLE TWISTS OF KEY TO ON WITHOUT STARTING CAR THEN OFF ON OFF ON OFF ON OFF .... ... TO RESET IT / LATER IT GOT STUCK POINTING TO THE TEMPERATURE AND WONT MOVE AT ALL / / / LATER THE TEMPERATURE GAUGE STOPPED WORKING AND WILL POINT ANYWHERE / ALTHOUGH 1 TRIP IN 20 IT SEEMS AS IF ITS RANDOM SETTING COULD BE CORRECT / / / NOW THE TACHOMETER IS INTERMITTENT / SEEMS RIGHT WHEN IT WORKS WHICH IS ABOUT 4 OUT OF 5 TRIPS / / / AND THE SECURITY LIGHT COMES ON AT RANDOM / A FEW TIMES WAS UNABLE TO START THE CAR WITHOUT WAITING TEN MINUTES / / / SOMETIMES THE TRACTION LIGHT COMES ON ERRONEOUSLY / / / CRUISE CONTROL SEEMS TO HAVE STOPPED WORKING COMPLETELY / / / NO IDEA WHAT WILL FAIL NEXT / THE INTERNET IS FULL OF PEOPLE WITH THESE COMPLAINTS / / / CONSUMERS REPORTS USED CAR RATINGS HAS THIS CAR AS BAD IN EVERY CATEGORY OF PARTS THAT CAN NEED SERVICING / / / DEALERS WANT THOUSANDS TO REPLACE MULTIPLE PARTS BUT WONT GUARANTEE THAT THEY WILL FIX THE PROBLEM / / / INTERNET NOTES THAT PEOPLE HAVE FOUND BAD SOLDER JOINTS IN THE BCM, BAD WIRING HARNESS CONTACTS, BAD SENSORS, ETC. AND OTHER DESIGN DEFECTS / / / I HAVE FOUND THREE INDEPENDENT COMPANIES MAKING ALTERNATE PARTS TO REALLY FIX THESE PROBLEMS. AND MANY SOLUTIONS TO HELP ALLEVIATE THE PROBLEM. / / / IS THERE AN UNADVERTISED RECALL OR FIX PROGRAM BY GM TO FIX THE INSTRUMENTS AND THE BOGUS SECURITY SYSTEM THAT ONLY LOCKS USERS OUT ?? *TR / / / / /

NHTSA ODI #10515275

Official recalls

4

15V701000 · Engine And Engine Cooling:engine; Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

Oct 26, 2015

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence & remedy

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Additional source detail variants (2)

Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Engine And Engine Cooling:engine

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

15V201000 · Engine And Engine Cooling:engine

Apr 6, 2015

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Consequence & remedy

Consequence: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

14V400000 · Electrical System:ignition

Jul 3, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

04V287000 · Service Brakes, Hydraulic

Jun 23, 2004

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Consequence & remedy

Consequence: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.