2016 Chevrolet Colorado

The contact owns a 2016 Chevrolet Colorado. The contact stated while driving approximately 10 MPH and slowing down for traffic or a traffic signal, the vehicle would start to vibrate excessively. The contact stated that the check engine warning light was illuminated, and the vehicle almost stalled. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the canister purge valve needed to be replaced. The vehicle was repaired. The contact stated that the vehicle experienced the failure two more times and was taken to the same mechanic. The contact stated that he had purchased the purge valve from an auto parts store and later purchased the valve from the manufacturer. The contact stated that the vehicle was repaired; however, the contact believed that the valves sold were defective. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

TL* THE CONTACT OWNS A 2016 CHEVROLET COLORADO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMALLY LOUD SOUND LIKE AND EXPLOSION COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO TOM GILL CHEVROLET (7830 COMMERCE DR, FLORENCE, KY 41042) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HIGH-PRESSURE FUEL PUMP BOLTS BECAME DETACHED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V358000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,665.

I PURCHASED A BRAND NEW 2016 CHEVROLET COLORADO DUROMAX DIESEL IN SEPTEMBER OF 2016. AT 9,638 MILES THE CHECK ENGINE LIGHT CAME ON FOR THE NOX SENSOR. THE DEALERSHIP REPLACED THEM BUT IT DID NOT FIX ANYTHING. AS IT TURNS OUT THE ISSUE WAS A RECALL WHICH REPROGRAMMED THE ECU. THEY DECIDED TO MAKE THE TOLERANCES LOOSER ON THE SENSORS. AT 10,647 MILES THERE WAS A LOUD WINING COMING FROM THE REAR OF THE VEHICLE. THE RACE TO THE PINION BEARING IN THE REAR DIFFERENTIAL WAS PITTED AND CAUSING THE BEARING TO FAIL. THE REAR DIFFERENTIAL NEEDED TO BE REBUILT. AT 22715 MILES THE TRUCK WOULD GO INTO REDUCED POWER MODE WHICH IS 25 MILES PER HOUR IN THE MIDDLE OF THE FREEWAY CAUSING OTHER MOTORISTS TO SWERVE TO AVOID A COLLISION. WHEN THE TRUCK WAS TURNED OFF AND TURNED BACK ON THE ERROR WOULD CLEAR AND THE VEHICLE WAS DRIVABLE AGAIN. THE DEALERSHIP COULD NOT REPLICATE THE ISSUE SO IT TOOK MANY VISITS BEFORE THEY REPLACED THE ACCELERATOR PEDAL POSITION SENSOR. AFTER THIS DID NOT FIX THE ISSUE AND ALMOST CAUSED ANOTHER ACCIDENT THE VEHICLE WAS TAKEN IN AND THE COMPLETE WIRING HARNESS WAS REPLACE. THE TECHNICIAN STATED THAT THE CONNECTORS WERE IMPROPERLY CRIMPED AT THE FACTORY. THE TRUCK IS NOW AT THE DEALERSHIP AGAIN AT 26,000 MILES TO REPLACE THE DIESEL EXHAUST FLUID PUMP. THIS FAULT ALSO CAUSES THE VEHICLE TO GO INTO REDUCED POWER MODE WHICH ALMOST CAUSED AN ACCIDENT AGAIN. THIS VEHICLE IS NOT RELIABLE, DANGEROUS, AND I DO NOT FEEL SAFE DRIVING IT, ESPECIALLY WHEN MY FAMILY IS WITH ME. I CONTACTED CHEVROLET CUSTOMER ASSISTANCE TEAM CONCENTRIX ON BEHALF OF CHEVROLET TO SEEK A SOLUTION ON A BRAND NEW VEHICLE THAT HAD MAJOR PROBLEMS. THE REPRESENTATIVE DID NOT CARE AND TOLD ME TO PURSUE A RESOLUTION ON MY OWN.