2014 Chevrolet Captiva

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION AND WOULD NOT TURN PAST THE ACCESSORY POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SHIFT ASSEMBLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER (SPITZER CHEVROLET NORTH CANTON, 7111 SUNSET STRIP AVE NW, NORTH CANTON, OH 44720) REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 46,000.

I CAN'T REMOVE THE KEY FROM THE SUV AFTER TURNING THE VEHICLE OFF. THIS STARTED ABOUT TWO MONTHS AGO. AT FIRST I WAS ABLE TO TURN THE SUV BACK ON AND WAS ABLE TO REMOVE THE KEY. IT HAS BEEN WORST LATELY. AS I FILL OUT THIS COMPLAINT , THE KEY IS STILL STUCK IN THE IGNITION, SO IF ANYONE WOULD LIKE TO STEAL MY CAR, THEY COULD. THE SUV JUST TURNED 56000 MILES. GM NEED TO FIX THIS, AS THIS HAS BEEN A PROBLEM NOT ONLY WITH THE CAPTIVA, BUT OTHER GM MODELS AS WELL. I HAVE HAD TO SIT IN MY CAR FOR ALMOST AN HOUR BEFORE THE KEY COULD BE REMOVED. HAD I KNOWN THAT THIS WAS A COMMON PROBLEM, I WOULD NOT HAVE PURCHASED A GM VEHICLE. THIS SHOULD BE A RECALL,

THE KEY GETS STUCK IN THE IGNITION AND WILL NOT TURN BACK PAST ACC. THIS REQUIRES THE OPERATOR TO TURN THE VEHICLE ON AND OFF COUNTLESS TIMES, LEAVE THE KEYS IN THE IGNITION, LEAVE THE CAR RUNNING ETC, BECAUSE THE KEY WILL NOT COME OUT. ENGAGING THE SHIFTER AND TURNING THE STEERING WHEEL DO NOT SEND A 'SIGNAL' TO LET THE KEY RELEASE.

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN OFF. MORE THAN ONE INDEPENDENT MECHANIC AND LOCK TECHNICIAN INSPECTED AND DIAGNOSED THE VEHICLE, BUT WERE UNABLE TO PROVIDE A PERMANENT REMEDY TO PREVENT THE FAILURE. THE KEY REMAINED IN ACCESSORY MODE, CAUSING THE CONTACT TO HAVE TO SECURE THE VEHICLE WITH THE KEY BEING UNABLE TO TURN OVER TO REMOVE. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER (CENTURY 3 CHEVROLET, 2430 LEBANON CHURCH RD, WEST MIFFLIN, PA 15122, 1-(412) 466-9210) FOR DIAGNOSTIC TESTING. IT WAS UNKNOWN IF A DEALER WAS CONTACTED AS OF YET. THE MANUFACTURER PROVIDED NO SPECIFIC TESTING AND HAD 111 TSBS REGARDING THE ELECTRICAL SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 73,650.

IN JULY, 2017, THE IGNITION KEY WOULD GET STUCK EVEN WHEN THE VEHICLE WAS IN PARK. WE TOOK THE VEHICLE IN TO GET SERVICED AT AUTHORIZED SERVICE CENTER THE LOCK CYLINDER WAS REPLACED. IN LATE JANUARY 2018, THE SAME ISSUE OCCURRED AND LOCK CYLINDER WAS REPLACED AGAIN. ON 29 JAN 2018, THE SAME ISSUE OCCURRED FOR A THIRD TIME ( KEY WOULD TURN TO OFF POSITION WHEN VEHICLE WAS IN PARK OR NEUTRAL. THIS TIME THE SERVICE PROVIDER STATED THAT IT WAS THE SOLENOID IN THE TRANSMISSION SNIFTER THAT WAS THE PROBLEM. THIS IS NOW A $580.00 BILL BECAUSE EVEN THOUGH THE INITIAL PROBLEM OCCURRED LAST SUMMER WHEN THE POWERTRAIN WAS UNDER WARRANTY, IT IS NOT UNDER WARRANTY NOW AND WE HAVE TO PAY OUT OF POCKET. AFTER SOME RESEARCH THEN AND NOW, IT APPEARS THAT THIS IS BECOMING A COMMON PROBLEM WITH CAPTIVAS.

MY KEY CONTINUOUSLY ARE STUCK IN THE IGNITION WHEN TRYING TO EXIT. I HAVE HAD TO SIT IN MY CAR FOR AN HOUR. AFTER CONSTANT ATTEMPTS, I WAS FINALLY ABLE TO REMOVE THEM. HAVE TRIED WD -40, NOT CHANGES. ONCE MY SON HAD TO REMOVE THE FRONT PANEL AND UNSCREW PARTS IN ORDER TO REMOVE THE KEY. THE PROBLEM BEGAN LATE DECEMBER AND CONTINUES TO DATE. VEHICLE STATIONARY.

TL* THE CONTACT OWNED A 2014 CHEVROLET CAPTIVA. WHILE DRIVING 25 MPH, ANOTHER VEHICLE RAN THROUGH A STOP SIGN. THE CONTACT CRASHED INTO THE SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED SOFT TISSUE BRUISING, WHICH REQUIRED MEDICAL ATTENTION. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000. THE CONSUMER STATED AFTER 6 WEEKS OF PHYSICAL THERAPY AND WORSENING PAIN, THE DOCTOR ADVISED SURGERY WAS NECESSARY FOR A NECK INJURY DUE TO THE AIRBAGS NOT DEPLOYING. THE MANUFACTURER STATED THE VEHICLE OPERATED AS DESIGNED. *JS

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS AND HAD THE DOORS HAD TO BE MANUALLY LOCKED AND UNLOCKED. THE KEY FOB WAS STUCK IN THE IGNITION. WHILE DRIVING 65 MPH, THE INSTRUMENT CLUSTER FLASHED AND THE VEHICLE STALLED AND RESTARTED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JACK SCHMITT CHEVROLET, 127 REGENCY PARK, OFALLON, IL 62269), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 8-3424683927. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 62,200.