2021 CAN-AM Ryker

When making left turns, the Ryker suddenly would ‘skip’ on the right hand side, as though it was lagging behind any time above about 35mph. This caused a safety concern because to keep with the speed of the road, the Ryker would begin to slip out of a turn and be unstable. No warning lights, brought to mechanic and they stated this was a common problem, enough that BRP has issued a service bulletin and they saw five with this problem in two weeks.

The contact owns a 2021 Can-Am Ryker. The contact received notification of NHTSA Campaign Number: 23V855000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while trying to start the motorcycle, the motorcycle failed to start. The motorcycle remained at the residence. The motorcycle was not repaired. The failure mileage was approximately 3,300. Parts distribution disconnect.

See attached document for complaint, Dear Administrator: I am sending this letter in reference to my 2021 Ryker. I received the letter this week about the recall, and I've been trying all week to get it taken care of. I reached out to the deal Big Number 1 located at 505 Cobb St Birmingham AL 35209 about this recall. This is the second recall that I have had since I purchased my bike. The last recall was no problem. I called the dealer, they set up the tow, completed the recall and I drove it back home. This time, I was told that I would have to pay for a tow. I called BRP and was told that the dealer could invoice them for the tow but Jeff at the dealer called and they told him that they would not. My warranty just expired but I have insurance and roadside assistance. From my understanding and what is written in the letter I received; this recall should not be of any cost to me. Currently, I am being told that I will have to pay for my bike to be towed. I am sending this email to get assistance with this. Since I received the letter, I have not been able to ride my bike. Big Number 1 is the dealer I bought it from there's not many locations in Birmingham. I need some assistance in getting my bike to the dealer to have this recall done. Could someone please give me a call to discuss what can be done? Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ALL recalls and updates (including the NHTSA steering rebuild kit, and the fender kit) have been performed on this vehicle, yet it has a persistent issue. The vehicle stability system engages with zero warning and at any speed and road condition. This immediately restricts the RPM to 5200 maximum, or approximately 57mph on a flat, 54 on an incline, 60 on a downhill. I have nearly lost my life due to it kicking in: -on the onramp to the highway with 80mph traffic behind me and having to immediately dodge and weave to the shoulder -in a sloping turn and the sudden change in vehicle performance nearly threw me off the bike at 50mph This condition cannot be reset without specialized software and hardware that is cost prohibitive to purchase as a consumer. It has also kicked in -just driving home on a straightaway, at 45mph -after making a legal, slow u turn -in my neighborhood access road at 30mph There are no lemon laws for motorcycles in Florida. The dealership has changed every component of the electrical system possible and has performed extensive service. It has sat for nearly half a year collectively at the shop waiting on parts or for service to be performed, and this is the largest powersports dealer in my area. They are out of solutions, and I'm stuck with an unsafe, unpredictable machine that I refuse to curse someone else with. Attached is most recent service bill with detailed work.

The contact owns a 2021 Can-Am Ryker. The contact stated that while driving at an undisclosed speed with the brake pedal depressed all the way to the floorboard, the vehicle failed to come to a complete stop. After adding extreme force on the brake pedal the vehicle stopped as intended. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the failure recurred. As a result of the failure, the vehicle collided with a parking barrier, causing damage to the undercarriage. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 200.

During left-hand curves, even at slow controled speeds, the vehicle decreases engine power and the brakes begin to pulse. Eventually, the vehicles engine light illuminates, throws trouble codes for the VSS (VEHICLE STABILITY SYSTEM), and goes into "limp mode", which gives the vehicle a limited amout of power and speed, in order to be able to reach home or service center. Dealership techs were able to reproduce these symptoms on test rides. First attempt at repair was the changing of the YAW sensor. The second attempt of repair was a bearing and bushing replacement repair kit in the pitman arm housing of the steering system. The third attempt of repair was to reprogram the steering angle sensor. It is currently back at the dealership for the ongoing problem of power loss and braking during left hand curves. This is a hazard to the operator of the vehicle and motorists in the vicinity because the vehicle is changing speed and direction with no operator input. Research shows this to be a very common problem for owners of this vehicle, and very little knowledge of the cause or repair from the dealerships or the vehicles manufacturer. Something needs to be addressed with this issue. Quite possibly a component or system of components may need to be redesigned and recalled. A recall pertaining to a wiring harness on the front fenders of this three wheeled vehicle has been addressed and repaired. I would like for my vehicle to operate correctly, as it should with a proper and permanent solution. and hopefully this problem be eradicated from the community of owners of this vehicle.