Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
290–25K
8125–50K
9850–75K
3175–100K
7100–150K
2150K+
248 reports with mileage · 194 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Exterior Lighting. Review the 302 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 44 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 29 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
12 crash reports3 fire reports10 injury reports
What owners actually said
442 reports
25,000 miles · Feb 1, 2021
Electrical SystemExterior Lighting
I HAVE BEEN COMPLAINING ABOUT THE LIGHTS BEING TOO DIM EVERY SINCE I PURCHASED THE CAR. I CAN HARDLY SEE AT NIGHT, WHICH IS VERY DANGEROUS AND IT NEEDS TO BE CORRECTED. MY SCREEN SHOWING THE INFORMATION ABOUT THE RADIO ETC. BLACKS OUT. IT HAS BEEN REPAIRED, I WAS TOLD BUT IT CONTINUES TO DO SO. I CANNOT END A CALL BY PRESSING TH…
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I HAVE BEEN COMPLAINING ABOUT THE LIGHTS BEING TOO DIM EVERY SINCE I PURCHASED THE CAR. I CAN HARDLY SEE AT NIGHT, WHICH IS VERY DANGEROUS AND IT NEEDS TO BE CORRECTED. MY SCREEN SHOWING THE INFORMATION ABOUT THE RADIO ETC. BLACKS OUT. IT HAS BEEN REPAIRED, I WAS TOLD BUT IT CONTINUES TO DO SO. I CANNOT END A CALL BY PRESSING THE BUTTON ON THE STEERING WHEEL. I HAVE ALSO COMPLAINED ABOUT THIS NUMEROUS TIMES. IT ALSO MAKES THIS WEIRD NOISE WHEN DRIVING ON THE HIGHWAY AFTER A FEW HOURS BUT THE DEALERSHIP CANNOT SEEM TO FIND THE PROBLEM. I HAVE BEEN HAVING ALL OF THESE ISSUES FOR QUITE SOME TIME. THE LIGHTS NEED TO BE REPLACED AT THE MANUFACTURES EXPENSE, SOMETHING NEEDS TO BE DONE ABOUT THE SCREEN GOING BLACK AS I HAVE BEEN COMPLAINING ABOUT THIS FOR A COUPLE OF YEARS NOW. THE NOISE FROM THE ENGINE HAS TO BE COMING FROM SOMETHING BUT NOBODY SEEMS TO HEAR IT WHEN I TAKE IT IN.
NHTSA ODI #11390938
60,500 miles · Jan 22, 2021
Exterior Lighting
IN THE PAST MONTHS, WE HAVE NOTICED THAT IT SEEMED OUR HEADLIGHTS DID NOT SEEM LIKE THEY WERE ON WHEN DRIVING AT NIGHT. WE HAVE GOTTEN OUT OF OUR CAR NUMEROUS TIMES TO CHECK AND MAKE SURE THAT THE LIGHTS ARE ACTUALLY ON. MOST RECENTLY WHEN DRIVING ON A TWO LANE ROAD, THE HEADLIGHTS SEEMED TO FLASH AND THEN MAKE A NUMBER OF FLASH…
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IN THE PAST MONTHS, WE HAVE NOTICED THAT IT SEEMED OUR HEADLIGHTS DID NOT SEEM LIKE THEY WERE ON WHEN DRIVING AT NIGHT. WE HAVE GOTTEN OUT OF OUR CAR NUMEROUS TIMES TO CHECK AND MAKE SURE THAT THE LIGHTS ARE ACTUALLY ON. MOST RECENTLY WHEN DRIVING ON A TWO LANE ROAD, THE HEADLIGHTS SEEMED TO FLASH AND THEN MAKE A NUMBER OF FLASHING ON AND OFF MOVEMENTS. BEING THAT THIS WAS A ROAD WITH NO OTHER LIGHTING AND OUR BRIGHT LIGHTS DID NOT COME ON, IT WAS VERY DANGEROUS. I COULD NOT SEE AHEAD OF ME AND IT WAS RAINING. THERE WERE CARS BEHIND ME AND I COULDN'T SEE THE ROAD AHEAD OF ME. MY HUSBAND TALKED TO A MECHANIC AND HE SAID THAT THERE HAS BEEN OTHER CADILLAC OWNERS WITH HEADLIGHT ISSUES. THIS NEEDS TO BE ADDRESSED AS IT COULD CAUSE A SERIOUS ACCIDENT.
NHTSA ODI #11389342
66,076 miles · Jan 21, 2021
Exterior Lighting
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT THE LOW BEAMS WERE TOO DIM TO VIEW THE ROADWAY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER ORR CADILLAC GMC (400 TX-63 SPUR, LONGVIEW, TX 75601 (903) 757-6600) WHERE IT WAS DIAGNOSED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEE…
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TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT THE LOW BEAMS WERE TOO DIM TO VIEW THE ROADWAY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER ORR CADILLAC GMC (400 TX-63 SPUR, LONGVIEW, TX 75601 (903) 757-6600) WHERE IT WAS DIAGNOSED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS INFORMED THAT THE REPAIRS WOULD BE OUT OF POCKET. THE FAILURE MILEAGE WAS APPROXIMATELY 66,076.
NHTSA ODI #11389230
Mileage unknown · Jan 15, 2021
Exterior Lighting
THE DIM HEAD LIGHTS ON MY VEHICLE ARE SO DIM THEY ARE UNUSABLE MAKING IT DIFFICULT TO EVEN DRIVE MY VEHICLE AT NIGHT OR IN THE RAIN.
NHTSA ODI #11388304
Mileage unknown · Jan 12, 2021
Exterior Lighting
THE FRONT HEADLIGHTS ARE VERY DIM WHERE IT LOOKS LIKE THE LIGHTS ARE OFF WHEN I AM DRIVING AT NIGHT. I MUST TURN ON THE BRIGHT LIGHTS TO SEE NORMALLY AT NIGHT WHEN WE DRIVE. I RECEIVED A RECALL NOTICE TO HAVE LIGHTS REPLACED AFTER WE PAY $800 A PIECE AT CADILLAC DEALER. I WAS ILL AND COULD NOT TAKE THE CAR IN TO HAVE THE ISSUE C…
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THE FRONT HEADLIGHTS ARE VERY DIM WHERE IT LOOKS LIKE THE LIGHTS ARE OFF WHEN I AM DRIVING AT NIGHT. I MUST TURN ON THE BRIGHT LIGHTS TO SEE NORMALLY AT NIGHT WHEN WE DRIVE. I RECEIVED A RECALL NOTICE TO HAVE LIGHTS REPLACED AFTER WE PAY $800 A PIECE AT CADILLAC DEALER. I WAS ILL AND COULD NOT TAKE THE CAR IN TO HAVE THE ISSUE CORRECTED. AFTER MY SURGERY AND MY RECOVERY TIME I CALLED THE CADILLAC DEALER AND WAS TOLD THAT THE RECALL NOTICE HAD EXPIRED AND THEY COULD NOT HONOR IT! I BELIEVE THIS IS A VERY DANGEROUS PROBLEM AND IT SHOULD BE FIXED FREE OF CHARGE WITH NO TIME RESTRAINTS..
NHTSA ODI #11387758
Mileage unknown · Jan 11, 2021
Exterior Lighting
2015 SRX WITH HEADLIGHT ISSUES. DIM LOW BEAMS RESTRICT VISIBILITY AT NIGHT. READ ABOUT NUMEROUS COMPLAINTS. CANNOT SEE WHILE DRIVING AT NIGHT.
NHTSA ODI #11387527
50,000 miles · Jan 7, 2021
Exterior Lighting
WHEN DRIVING AT NIGHT, WHEN ON DIM LIGHTING, CANNOT SEE ANYTHING. VERY DANGEROUS.
NHTSA ODI #11387001
50,000 miles · Dec 31, 2020
Electrical SystemExterior Lighting
THE LOW BEAM HEAD LIGHTS ARE DIM MAKING THE CAR A SAFETY ISSUE TO DRIVE AT NIGHT. THERE HAS BEEN A CLASS ACTION LAWSUIT FILED AGAINST GM AND GM LOST. GM INDICATES THERE IS A PROBLEM BUT WILL NOT FIX THE ISSUE. THE DEALERSHIP WANT $2200 TO FIX THE PROBLEM WITH THE SAME PARTS THAT THAT ARE CAUSING THE PROBLEM.
NHTSA ODI #11385937
68,000 miles · Dec 31, 2020
Electrical SystemUnknown Or OtherInjury
REAR LIFT GATE IS AUTOMATICALLY CLOSING, AND DOESN'T STAY OPEN. I'VE BEEN INJURED BY THIS & HAVE PICTURES OF MY BRUISES. I WASN'T ABLE TO STOP THE LIFT GATE FROM CLOSING & WAS PINNED IN MY TRUNK. THIS IS VERY DANGEROUS! I'VE READ ABOUT SIMILAR SITUATIONS ON LINE. I'M VERY SURPRISED THERE ISN'T A RECALL ABOUT THIS.
NHTSA ODI #11385737
Mileage unknown · Dec 29, 2020
Electrical SystemExterior Lighting
THE HEADLIGHTS ARE VERY DIM AND NOT VISIBLE TO DRIVE AT NIGHT. I AM UNABLE TO SEE TO DRIVE BACK AND FORTH TO WORK. I WORK EVENING SHIFT. THIS IS VERY DANGEROUS. THERE SHOULD BE A RECALL ON THIS MATTER.
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat track.
Consequence & remedy
Consequence: The front outboard seat bracket may become disengaged during a vehicle crash, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will inspect and replace affected seat track hook brackets, free of charge. The recall began on February 5, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac). GM's number for this recall is 14863.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
2015 Cadillac Srx Problems, Complaints & Recalls | Skip That Year
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