2015 Cadillac Srx

MY HEADLIGHTS ARE SERIOUSLY DIM AND THE VEHICLE IS NOT SAFE TO DRIVE AT NIGHT. I HAVE ALMOST HIT A PERSON CROSSING A STREET THAT UNDER NORMAL LIGHTING I WOULD HAVE SEEN. THIS ISSUE IS KNOWN BY GM BUT THEY WONT RECALL. YOU CAN CHANGE BULBS BUT IT DOESNT HELP. IT TAKES REPLACING THE ENTIRE ASSEMBLY WITH AFTER MARKET PARTS BECAUSE GM PARTS ARE FAULTY. THIS IS EXTREMELY COSTLY AND REQUIRES THE FRONT END OF THE CAR BE DISASSEMBLED. THEY WINT EVEN COVER UNDER WARRANTY / EXTENDED WARRANTY

PURCHASED A 2015 CADILLAC SRX 10-9-2020. AFTER DRIVING FOR SEVERAL WEEKS, NOTICED DRIVING AT NIGHT WAS HARD TO SEE, AS LOW BEAM HEADLIGHTS WERE VERY DIM. TOOK TO AN AUTO SHOP WHO INSPECTED AND SUGGESTED HEADLIGHT BULBS BE REPLACED. DROVE A COUPLE OF NIGHTS AND STILL HAD LOW VISIBILITY. TOOK BACK TO AUTO SHOP AND AFTER AN INTENSE INSPECTION, DISCOVERED THE ENTIRE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. LOOKING ON THE INTERNET, WE DISCOVERED THIS IS A PROBLEM WITH MANY OTHER CADILLAC SRXS. I WROTE A LETTER TO GM DESCRIBING MY SAFETY CONCERNS WITH THE VEHICLE. I WAS CONTACTED BY A CUSTOMER SERVICE PERSON, WHO IN TURN, PUT ME IN CONTACT WITH A LOCAL CADILLAC DEALER. THE DEALER THEN PUT ME THROUGH TO THEIR SERVICE REP, WHO TOLD ME THEY COULD DO NOTHING FOR ME, THAT THE WARRANTY HAD EXPIRED. ALL REPAIR WORK WOULD BE OUT OF POCKET. THE SERVICE REP TOLD ME THAT GM HAD SENT OUT LETTERS TO CADILLAC OWNERS REGARDING THE HEADLIGHT REPAIRS, AND THAT THE TIME HAD EXPIRED. I TOLD HIM I DIDN'T OWN THE CAR AT THAT TIME, SO I WAS UNAWARE OF ANY LETTER, AND THE PREVIOUS OWNER EVIDENTLY DIDN'T HAVE IT REPAIRED. THE COST TO REPLACE THE BOTH HEADLIGHT ASSEMBLIES IS $1,950.00. SINCE THIS IS A MAJOR SAFETY PROBLEM OF DRIVING AT NIGHT WITH LOW VISIBILITY, I AM REQUESTING THAT NHTSA HELP GO TO BATTLE WITH GM AND DEMAND A RECALL TO FIX THIS PROBLEM ON ALL CADILLAC SRX VEHICLES BEFORE THERE ARE ACCIDENTS, OR WORSE YET, A DEATH, CAUSED FROM THE LACK OF VISIBILITY WHILE DRIVING AT NIGHT. THIS PROBLEM SHOULD NOT BE. GM SHOULD NOT EVEN THINK TWICE ABOUT REPAIRING A CAR THAT DEFECTIVE COMPONENTS HAVE BEEN DISCOVERED ON THEIR CARS. NHTSA, PLEASE HELP US!

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLAMPS FAILED TO PROVIDE ADEQUATE ILLUMINATION FOR SAFE DRIVING. THE VEHICLE WAS TAKEN TO FAULKNER CADILLAC (4447 E STREET RD, FEASTERVILLE-TREVOSE, PA 19053) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SEAL IN THE HEADLIGHTS CAUSED THE LOW VISIBILITY FROM THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

MY HEADLIGHTS ARE TO DIM, UNABLE TO SEE WHEN I'M DRIVING IN THE STREETS AND HIGHWAYS. I HAVE TO SWITCH TO HIGH BEAM DUE TO MY SAFETY, BUT I'M DISTURBING OTHER CARS WHICH I CAN CAUSE THEM TO HAVE A ACCIDENT AS WELL. ALSO I CAN GET PULLED OVER BY A COP ANY MINUTE. I BEEN HAVING THIS PROBLEM SINCE DAY ONE WHEN I PURCHASE THE CAR OVER A YEAR AGO BUT I THOUGHT THIS WAS NORMAL ON THIS PARTICULAR CAR. PLUS I NEVER MADE IT A BIG DEAL DUE TO I HAD NO CHOICE TO CONTINUE DRIVING IT CAUSE I COULDN'T RETURN IT. SO WE JUST DECIDED TO USE THE CAR JUST DURING DAY TIME. BUT LATELY WE BE USING THE CAR DURING NIGHT TIME NOW IS BECOMING A PROBLEM.

CUE SYSTEM FAULTY AND INOPERABLE AND AFFECTS YOUR PERIPHERAL VISION AND DISTRACTS FROM DRIVING BECAUSE THE SYSTEM FLASHES. THEY ARE INSISTING THAT I HAVE TO SEND THE CORE BACK TO THE MANUFACTURER WHEN I HAVE TO PAY $1200 TO REPLACE IT, THEY WILL SEND IT BACK AND RESELL IT FOR A HIGHER PRICE AND I WANT TO KEEP THE UNIT FOR EVIDENCE.

THE VEHICLE IS DANGEROUS TO DRIVE AT NIGHT DUE TO INCREDIBLY DIM HEADLIGHTS THAT HAVE BECOME PROGRESSIVELY DIMMER OVERTIME. VISIBILITY AT NIGHT IS THE EQUIVALENT OF DRIVING WITH PARKING LIGHTS ON. TRAVELING ON ROADS WITH HIGHER SPEEDS INCREASES THE RISK AS IT'S IMPOSSIBLE NOT TO OVERDRIVE YOUR HEADLIGHTS. IF IT IS RAINING AT NIGHT, VISIBILITY IS REDUCED TO ALMOST ZERO. AFTER MUCH RESEARCH, IT APPEARS TO BE AN ONGOING PROBLEM FOR MANY OWNERS OF THIS MAKE/MODEL/YR. THE ENTIRE HEADLAMP HOUSING NEEDS TO BE RECALLED AS IT IS DEFECTIVE, MAKING THE VEHICLE UNSAFE TO OPERATE.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE CORRECTLY AND WERE TOO DIM TO SEE THE ROADWAY. THE VEHICLE WAS TAKEN TO WALDORF CADILLAC (2298 CRAIN HWY, WALDORF, MD 20601, (301) 645-7000) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS BULB CONNECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

AFTER YEARS OF RISKING MY LIFE DRIVING WITH HEADLIGHTS(LOW BEAMS) DIMMER THAN MY TURN SIGNALS, I GAVE UP AND BOUGHT SOME AFTERMARKET HOUSINGS. I READ A LITTLE ONLINE, AND SOME PEOPLE SAID THE THE PROJECTOR BOWLS BURN UP. AFTER REPLACING THESE, I DECIDED TO OPEN UP THE FACTORY ONES. WHEN I GOT THEM OPENED, I FOUND THE PROJECTOR BOWL TO BE BURNT UP. IT IS RIDICULOUS THAT GM/CADILLAC WON'T RECALL THEM, EVEN WITH SO MANY REPORTS OF THE DIM LOW BEAMS REPORTED ALL OVER THE INTERNET(EVEN ON THIS NHTSA GOVERNMENT WEBSITE.) THIS NEEDS TO BE INVESTIGATED AND ACTION NEEDS TO BE TAKEN. IT'S NOT ACCEPTABLE FOR PEOPLE TO JUST HAVE TO DEAL WITH EITHER RISK GETTING IN A WRECK, RUNNING THEIR HIGH BEAMS 24/7 WHICH IS A SAFETY CONCERN FOR OTHER DRIVERS, OR TO SHELL OUT THE MONEY FOR AFTERMARKET HOUSINGS.