2015 Cadillac Srx

DIM HEADLIGHTS HAVE BECOME INCREASINGLY DIM TO THE POINT I CAN HARDLY SEE THE ROAD AT NIGHT. I DON'T HAVE THE MOISTURE THAT OTHERS HAVE REPORTED. I HAVE RESEARCHED MORE ABOUT THIS ONLINE AND FOUND THAT THE DIMMING IS CAUSED BY THE HEAT OF THE HALOGEN BULBS DETERIORATING THE REFLECTIVE MATERIAL IN THE HEAD LIGHT HOUSING. SPECIFICALLY THE HELLA PROJECTION CAPSULE USED FOR THE LOW BEAM. THIS DETERIORATION IS A SLOW PROCESS AND GOES UNNOTICED UNTIL FINALLY IT BECOMES TO OBVIOUS TO IGNORE. THIS IS AN ONGOING ISSUE REPORTED BY THOUSANDS OF PEOPLE. THIS IS A DEFECTIVE PART THAT GM REFUSES TO ACKNOWLEDGE. WHEN I TALKED THE MY LOCAL CADILLAC DEALER THEY PRETEND TO BE OBLIVIOUS ABOUT THIS PROBLEM.

WE PURCHASED A 2015 SRX CADILLAC MONDAY DEC 14 2020. WE HAD NOT DRIVEN IT AFTER DARK UNTIL WE PURCHASED. THE HEADLIGHTS ARE SO DIM WE COULD BARELY SEE THE ROAD IN A WELL LIT HIGHWAY. WE WERE CONCERNED WE WOULD NOT MAKE IT HOME. THESE LIGHTS ARE A HAZARD AND IT'S VERY DANGEROUS TO DRIVE AFTER DARK. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED.

THE LIGHTS ARE SO DIM, I AM UNABLE TO DRIVE AT NIGHT. READING THROUGH THE INTERNET, IT IS A VERY COMMON ISSUE WITH THE HEADLIGHTS IN MY MAKE/MODEL/YEAR VEHICLE. IT COSTS $2,000 TO FIX HEADLIGHTS, WHICH IS OUTRAGEOUS, WHEN CADILLAC IS AWARE OF THE ISSUES AND SAFETY HAZARDS! MY LIGHTS ARE CONSTANTLY DIM AND LOOK AS THOUGH MY HEADLIGHTS ARE NOT EVEN ON AT NIGHT. I DO NOT FEEL SAFE DRIVING MY CAR AT NIGHT, AND DUE TO COVID, WHO HAS $2,000 TO FIX A PROBLEM THAT ALL OF THESE VEHICLES ARE HAVING AND THAT CADILLAC ALREADY KNOWS ABOUT.

FOR OVER A YEAR(MAYBE EVEN CLOSE TO TWO YEARS), I HAVE BEEN CALLING IN TO CADILLAC, GM, AND MY LOCAL DEALER SHIP HEARD ALLEN CADILLAC IN ATHENS, GEORGIA TO COMPLAIN ABOUT FAULTY HEADLIGHTS/HEADLAMPS. THE LIGHTS HAVE PROGRESSIVELY GOTTEN WORSE TO THE POINT I EITHER CANNOT DRIVE AT NIGHT OR HAVE TO KEEP ON MY HIGH BEAMS. VISIBILITY AND DEPTH WITH LOW BEAMS IS EXTREMELY POOR. THERE HAVE BEEN A FEW TIMES WHEN OTHER CARS DIDN'T SEE ME UNTIL THE LAST SECOND AND TIMES I HAVE MISSED A ROAD/STREET BECAUSE I CAN'T SEE THE ROAD LINES. INITIALLY, I TOOK MY CAR TO THE LOCAL DEALERSHIP AND WAS TOLD TO WAIT BECAUSE GM/CADILLAC HAD JUST STARTED A REIMBURSEMENT PLAN SPECIFICALLY FOR THE HEADLIGHT ISSUE. I WAS TOLD TO WAIT FOR A LETTER AND THEN COME BACK. AFTER WAITING A FEW WEEKS, I CALLED THE CADILLAC/GM NUMBER AGAIN AND WAS TOLD TO WAIT FOR THE LETTER AS THEY WERE STILL PROCESSING. FAST FORWARD, I HAVE CALLED IN TOO MANY TIMES TO RECALL BEING TOLD VARIOUS THINGS. I HAVE BEEN TOLD MY CAR WAS NOT IN THE REIMBURSEMENT PLAN, . WAS TOLD I MISSED THE TIME FOR MY REIMBURSEMENT. I WAS TOLD TO WAIT BECAUSE I WOULD BE I'M THE NEXT ROUND OF LETTERS. I WAS TOLD THERE IS NO NEXT ROUND OF LETTERS. I WAS TOLD THAT OF I DIDN'T RECEIVE A LETTER, THERE WAS NOTHING WRONG. I WAS TOLD THAT EVEN IF I WAS SUPPOSED TO GET A LETTER BUT NEVER GOT ONE, IT DIDN'T MATTER BECAUSE THE TIMEFRAME IS OVER. AGAIN...MORE CALLS. THEN AN ADVISOR LEFT A VOICEMAIL ABOUT BEING ABLE TO OFFER ASSISTANCE. I TOOK MY CAR TO THE LOCAL DEALERSHIP WHO SAID THAT GM HAD OFFERED TO PAY CLOSE TO $800, BUT WHEN THEY PUT IN A CALL THE SERVICE WAS DENIED. AFTER SUBSEQUENT CALLS, I WAS GIVEN THE RUN-AROUND YET AGAIN. TWO WEEKS AGO, I WAS TOLD TO TAKE MY CAR TO HAVE A DIAGNOSTIC ON THE HEADLIGHTS/HEADLAMPS. THIS WHOLE THING HAS BEEN RIDICULOUS, AND I KNOW THERE HAVE BEEN NUMEROUS COMPLAINTS FROM READING. AT WHAT POINT DOES THIS MATTER?

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PROVIDE PROPER BRIGHTNESS WHILE IN OPERATION WITHOUT WARNING. THE CONTACT USED THE HIGH-BEAM HEADLIGHTS FOR PROPER VISIBILITY AT NIGHT. THE CONTACT HAD TAKEN THE VEHICLE TO CADILLAC OF LAS VEGAS (5185 W SAHARA AVE, LAS VEGAS, NV 89102) WHERE SHE WAS INFORMED THAT A NOTICE FOR THE REPAIR SHOULD HAVE BEEN SENT OUT TO HER HOWEVER, THE CONTACT HAD NOT RECEIVED A NOTICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.*DT THE CONSUMER STATED THE DEALER INSPECTED VEHICLE AND FOUND THE HEADLIGHTS WERE DIM. THE HEADLIGHTS WERE REMOVED AND REPLACED. THE CONSUMER CALLED PRIORITY CARE AND WILL OBTAIN A REFUND IN ONE MONTH. *TR*DT*DT*JB*JB*DT*JB*DT*JB CONSUMER STATED CAR HAS NOT BEEN REPAIRED. VEHICLE HAS BEEN TAKEN TO SERVICE 6 TIIMES WITHIN A YEAR.*JB