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2004 Cadillac Srx

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2004 Cadillac Srx do not stand out strongly from the model-year median of 192.

About this comparison →

When problems were reported

Mileage at the reported incident

176 reports with mileage · 40 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electronic Stability Control (esc). Review the 43 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 36 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 34 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

16 crash reports2 fire reports14 injury reports

What owners actually said

216 reports
75,185 miles · Apr 12, 2010
Electronic Stability Control (esc)

STABILITY LIGHT WARNING COMES ON, MECHANIC CANNOT FIND A DEFECT. HOWEVER, STARTED LOCKING UP FRONT WHEELS WHEN TURNING. MAKES A GRINDING NOISE. SO FAR NO MAJOR ISSUES, BUT COULD BE VERY DANGEROUS IF IT LOCKS AT THE WRONG TIME. I HAVE 4 SMALL CHILDREN, CONCERNED ABOUT SAFETY OF THIS ISSUE. CANNOT SEEM TO GET IT FIXED. OCCURS ABO…

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STABILITY LIGHT WARNING COMES ON, MECHANIC CANNOT FIND A DEFECT. HOWEVER, STARTED LOCKING UP FRONT WHEELS WHEN TURNING. MAKES A GRINDING NOISE. SO FAR NO MAJOR ISSUES, BUT COULD BE VERY DANGEROUS IF IT LOCKS AT THE WRONG TIME. I HAVE 4 SMALL CHILDREN, CONCERNED ABOUT SAFETY OF THIS ISSUE. CANNOT SEEM TO GET IT FIXED. OCCURS ABOUT ONCE DAILY, USUALLY WHEN TURNING OUT OF A STOP TO THE LEFT (?). NOTHING HAS BEEN REPLACED, AS THERE SEEMS TO BE NO DEFECT FOUND BY THE MECHANIC. LIVING IN GERMANY, MECHANIC IS GM CERTIFIED. *TR

NHTSA ODI #10325006

33,465 miles · Apr 11, 2010
Air BagsCrashInjury

2004 CADILLAC SRX INVOLVED IN A FRONT END RASH ON JAN 19, 2010. SEVERE FRONT END CRASH HOWEVER AIRBAGS DID NOT DEPLOY. *TR

NHTSA ODI #10324984

75,000 miles · Apr 10, 2010
Electronic Stability Control (esc)

WHEN DRIVING UNDER NORMAL CONDITIONS THE STABILITY CONTROL ACTIVATES WITH OUT PROVOCATION CAUSING LOSS OF CONTROL OF THE VEHICLE. THE LATEST OCCURRED 4/09/2010 THE STABILITY CONTROL ACTIVATED UNDER DRY WEATHER EXCELLENT DRIVING CONDITIONS CAUSING THE VEHICLE TO PULL HARD TO THE LEFT AND GO INTO LIMP MODE. I RESEARCHED THE INTERN…

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WHEN DRIVING UNDER NORMAL CONDITIONS THE STABILITY CONTROL ACTIVATES WITH OUT PROVOCATION CAUSING LOSS OF CONTROL OF THE VEHICLE. THE LATEST OCCURRED 4/09/2010 THE STABILITY CONTROL ACTIVATED UNDER DRY WEATHER EXCELLENT DRIVING CONDITIONS CAUSING THE VEHICLE TO PULL HARD TO THE LEFT AND GO INTO LIMP MODE. I RESEARCHED THE INTERNET TO FIND THAT MANY OWNERS OF CADILLAC SRX'S ARE EXPERIENCING SAME CONDITION. I'VE HAD THE VEHICLE AT CADILLAC DEALERSHIP 3 TIMES IN THE LAST 120 DAYS EACH TIME TOLD THAT THE VEHICLE HAD BEEN REPAIRED ONLY TO FIND THE PROBLEM STILL EXISTS. *TR

NHTSA ODI #10324868

51,876 miles · Mar 17, 2010
Steering

STABILITY CONTROL SYSTEM RANDOMLY ENGAGES. THE CAR THEN SOMETIMES VIBRATES OR SHUTTERS (BRAKE ENGAGING?) AND ON TWO OCCASIONS THE CAR TUGGED TO THE LEFT. A SERVICE STABILITY CONTROL MESSAGE ALSO RANDOMLY APPEARS. A CADILLAC DEALER DIAGNOSED THE PROBLEM AS A FAULTY STEERING SENSOR. THE REPAIR IS NOT COVERED BY GM AND A PRICE …

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STABILITY CONTROL SYSTEM RANDOMLY ENGAGES. THE CAR THEN SOMETIMES VIBRATES OR SHUTTERS (BRAKE ENGAGING?) AND ON TWO OCCASIONS THE CAR TUGGED TO THE LEFT. A SERVICE STABILITY CONTROL MESSAGE ALSO RANDOMLY APPEARS. A CADILLAC DEALER DIAGNOSED THE PROBLEM AS A FAULTY STEERING SENSOR. THE REPAIR IS NOT COVERED BY GM AND A PRICE OF $405 WAS QUOTED TO FIX THE PROBLEM. BECAUSE A SAFETY SYSTEM MALFUNCTIONS AND AFFECTS CONTROL OF THE VEHICLE, A SAFETY RECALL SHOULD BE IMPLEMENTED. *TR

NHTSA ODI #10320453

76,000 miles · Jan 16, 2010
Steering

VEHICLE STABILITY SYSTEM ENGAGED SPONTANEOUSLY CAUSING THE VEHICLE TO "HYDROPLANE"...STEERING INOPERABLE AND BRAKING SLOW AT BEST. DASH LIGHT WOULD READ " STABILITY SYSTEM ENGAGED". EVENT WOULD LAST A FEW SECONDS. TAKEN TO CADILLAC DEALER. PROBLEM DIAGNOSED AS FAULTY STEERING WHEEL SENSOR. *TR

NHTSA ODI #10299971

67,000 miles · Jan 12, 2010
Steering

VEHICLE STABILITY SYSTEM BEGAN TO ENGAGE SPONTANEOUSLY CAUSING VEHICLE TO TEMPORARILY ENGAGE ABS, AND VEERING OFF COURSE. VEHICLE STABILITY SYSTEM SERVICE LIGHT APPEARED. PROBLEM WORSENED OVER AA 1 MONTH PERIOD. TOOK TO CADILLAC DEALERSHIP WHERE PROBLEM WAS DIAGNOSED AS A FAULTY STEERING WHEEL POSITION SENSOR. *TR

NHTSA ODI #10299111

66,000 miles · Jan 11, 2010
Electronic Stability Control (esc)Service Brakes, Hydraulic

TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH ON NORMAL ROAD CONDITIONS WHEN THE "STABILITY CONTROL" WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS NOISE OUTSIDE OF THE VEHICLE, FOLLOWED BY THE BRAKE SYSTEM LOCKING. THE VEHICLE BEGAN TO SKID IN ONE DIRECTION FOR…

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TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH ON NORMAL ROAD CONDITIONS WHEN THE "STABILITY CONTROL" WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS NOISE OUTSIDE OF THE VEHICLE, FOLLOWED BY THE BRAKE SYSTEM LOCKING. THE VEHICLE BEGAN TO SKID IN ONE DIRECTION FOR FEW SECONDS. THE DRIVER WAS ABLE TO GAIN CONTROL AND CONTINUE OPERATION. THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION ON THREE SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES AND THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURES. RECENTLY, THE VEHICLE WAS REPAIRED AT THE AUTHORIZED DEALER FOR THE MALFUNCTIONS. THE FAILURE MILEAGE WAS 66,000. THE CURRENT MILEAGE WAS 67,000.

NHTSA ODI #10299034

72,218 miles · Jan 7, 2010
Vehicle Speed ControlCrash

TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHEN PULLING INTO HIS DRIVEWAY, THE ENGINE BEGAN IDLE EXCESSIVELY. ALTHOUGH HE PRESSED THE BRAKES, THE VEHICLE STILL ACCELERATED, CAUSING HIM TO CRASH INTO HIS GARAGE. THERE WERE NO PRIOR WARNINGS THAT WOULD ALLUDE TO THE FAILURE OR WHY IT WOULD OCCUR. THE VEHICLE…

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TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHEN PULLING INTO HIS DRIVEWAY, THE ENGINE BEGAN IDLE EXCESSIVELY. ALTHOUGH HE PRESSED THE BRAKES, THE VEHICLE STILL ACCELERATED, CAUSING HIM TO CRASH INTO HIS GARAGE. THERE WERE NO PRIOR WARNINGS THAT WOULD ALLUDE TO THE FAILURE OR WHY IT WOULD OCCUR. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. THE CONTACT HAD NOT SPOKEN WITH NEITHER THE DEALER NOR THE MANUFACTURER TO-DATE. THE CURRENT AND FAILURE MILEAGES WERE 72,218.

NHTSA ODI #10298567

19,000 miles · Dec 19, 2009
Equipment Adaptive/mobility

FLOOR MAT ON DRIVER SIDE ROLLS UP AND STICKS UNDER ACCELERATOR. *TR

NHTSA ODI #10296417

72,435 miles · Dec 7, 2009
Power Train

1.I WAS GETTING ON HIGHWAY TO GO TO DR. APPT STEPPED ON GAS PEDDLE AND HEARD LOUD PLASTIC BANGING COMING FROM REAR OF CAR. PULLED OVER THOUGHT MAYBE PICKED UP SOMETHING. LOOKED AROUND & UNDER CAR SAW NOTHING. GOT IN, STARTED TO PROCEED AGAIN, BANG BANG BANG AGAIN. OK FIGURED THAT IF U STEP ON GAS PEDDLE BARELY BANG WOULD STOP. G…

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1.I WAS GETTING ON HIGHWAY TO GO TO DR. APPT STEPPED ON GAS PEDDLE AND HEARD LOUD PLASTIC BANGING COMING FROM REAR OF CAR. PULLED OVER THOUGHT MAYBE PICKED UP SOMETHING. LOOKED AROUND & UNDER CAR SAW NOTHING. GOT IN, STARTED TO PROCEED AGAIN, BANG BANG BANG AGAIN. OK FIGURED THAT IF U STEP ON GAS PEDDLE BARELY BANG WOULD STOP. GOT TO THE DR. GO TO LEAVE AGAIN BANG. 2. IT OCCURS EVERY TIME U STEP ON THROTTLE MORE THAN A LITTLE BIT. BROUGHT TO MY MECH THAT I HAVE BEEN DEALING WITH FOR 22 YEARS. TOLD ME IT WAS REAR TRANSFER CASE. TOLD ME IT SOUNDS LIKE SOMEONE WANTS TO COME OUT OF IT WITH A HAMMER. 3. HAD TO REPLACE REAR TRANSFER CASE. COST $2000. MECH. TOLD ME I AM GOING TO GET SICK WHEN U SEE IT. I GOT DOWN THERE WITH CAMERA. MAIN SHAFT HAS METAL TO METAL CONTACT THAT WORE DOWN WITH METAL SHAVINGS UNDER CAUSED WOBBLE IN SHAFT. ALSO EVERY LINK IN CHAIN HAD LITTLE BIT OF PLAY IN IT SO IT WOULD JUMP SPROCKET AND HIT PLASTIC PLATE. THAT'S WHERE PLASTIC BANG WAS COMING FROM. I DON'T HAVE PART BECAUSE MECH HAD TO SEND BACK FOR CORE BUT I DO HAVE PLENTY OF PICTURES TO SHOW OF HOW MUCH PLAY WAS IN CHAIN, METAL SHAVINGS UNDER SHAFT, MARKS ON SHAFT HOLE NINE YARDS. *TR

NHTSA ODI #10294756

Official recalls

7

14V394000 · Electrical System:ignition

Jul 2, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.

08V527000 · Power Train:automatic Transmission

Oct 9, 2008

GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.

Consequence & remedy

Consequence: IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE PAWL STOPPER AND A BUSHING WITHIN THE SHIFTER ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 3, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-982-2339 OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .

05V046000 · Vehicle Speed Control:accelerator Pedal

Feb 9, 2005

CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.

Consequence & remedy

Consequence: IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.

Remedy: DEALERS WILL REPLACE THE ACCELERATOR PEDAL ASSEMBLY. THIS RECALL BEGAN ON MARCH 8, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 OR PONTIAC AT 1-800-620-7668.

05V024000 · Air Bags

Jan 20, 2005

ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.

Consequence & remedy

Consequence: A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.

Remedy: DEALERS WILL REPLACE THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 20, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.

04V273000 · Steering:linkages

Jun 9, 2004

ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.

Consequence & remedy

Consequence: IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSEMBLY COULD SEPARATE FROM THE VEHICLE. SEPARATION OF THE WHEEL ASSEMBLY WOULD ALSO SEVER THAT WHEEL;S HYDRAULIC BRAKE HOSE AND RESULT IN DIMINISHED BRAKING PERFORMANCE OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.

Remedy: DEALERS WILL INSPECT THE BALL STUD JOINTS AND MEASURE THE TORQUE OF THE NUT FOR ALL FRONT LOWER CONTROL ARMS IN ALL MODELS AFFECTED AS WELL AS THE REAR LOWER CONTROL ARMS ON THE XLR AND CORVETTE. IF THE TORQUE IS NOT AT SPECIFICATION, THE DEALERS WILL REPLACE THE BALL STUD, THE KNUCKLE, AND THE NUT. IF THE TORQUE IS AT SPECIFICATION, THE DEALERS WILL REPLACE THE NUT/WASHER ASSEMBLY ONLY. THE RECALL WILL BEGIN ON AUGUST 25, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339 OR CHEVROLET AT 1-800-630-2438.

04V151000 · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module

Mar 29, 2004

ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.

Consequence & remedy

Consequence: THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.

Remedy: DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339.

03V346000 · Seats

Sep 29, 2003

CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.

Consequence & remedy

Consequence: IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.

Remedy: DEALERS WILL ENSURE THAT BOTH FRONT ANCHOR TABS ARE FULLY SEATED IN THE FLOOR PAN REINFORCEMENT SLOTS. OWNER NOTIFICATION BEGAN SEPTEMBER 19, 2003. OWNERS SHOULD CONTACT GM AT 1-800-458-8006.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA06001 · Sunroof Glass Failure

Opened Jan 20, 2006 · Closed Dec 1, 2006

Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly

ODI'S INVESTIGATION OF THE CADILLAC SRX GLASS ROOF DID NOT IDENTIFY ANY DEFECTIVE MANUFACTURING PROCESS, DESIGN, OR QUALITY CONTROL ISSUE WITH THE SRX GLASS ROOF SYSTEM.GM BELIEVES THAT THE MOST LIKELY CAUSE OF BREAKAGE IS STONE OR SHARP OBJECT IMPACT AGAINST THE GLASS.THE INVESTIGATION INCLUDED A PEER MULTI-VEHICLE ANALYSIS.THAT ANALYSIS FOUND THAT OTHER VEHICLES WITH LARGE GLASS ROOF SYSTEMS EXPERIENCE RANDOM STONE/OBJECT IMPACTS AND BROKEN GLASS PANELS.THE INCIDENT RATE FOR THE SUBJECT VEHICLES DID NOT STAND OUT IN THIS ANALYSIS.THE SRX ULTRAVIEW POWER GLASS ROOF CONSISTS OF UP TO THREE TEMPERED GLASS PANELS SURROUNDED BY METAL TRIM AROUND THE PERIMETER OF THE ROOF STRUCTURE.THE MAIN FRONT PANEL IS A LARGE MOVABLE GLASS PANEL RESIDING OVER THE FIRST AND SECOND ROW OCCUPANTS.THE MIDDLE NON-MOVABLE PANEL IS NOT ACCESSIBLE FROM THE INSIDE.THE REAR NON-MOVABLE PANEL IS AN OPTIONAL PANEL (ULTRAVIEW PLUS OPTION) AND IS VIEWABLE FROM THE INSIDE.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.

PE05052 · Sun Roof Glass Failure

Opened Sep 22, 2005 · Closed Jan 20, 2006

Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly

OF THE 17 COMPLAINTS, THERE WERE 9 INJURY INCIDENTS RESULTING IN 19 INDIVIDUALS BEING INJURED.THE INJURIES CONSIST OF CUTS AND SCRAPES TO OCCUPANT'S FACE, ARM, HAND OR LEG.SOME INJURIES WERE THE DIRECT RESULT OF THE FALLING GLASS FRAGMENTS WHILE OTHER INJURIES OCCURRED WHEN OCCUPANTS WERE EXITING THE VEHICLE OR WHILE HANDLING THE GLASS FRAGMENTS.IN ADDITION, THERE WERE FIVE WARRANTY CLAIMS RELATED TO THE ISSUE FOR A TOTAL OF 22 REPORTS.GM HAS NOT IDENTIFIED ANY MANUFACTURING PROCESS OR QUALITY CONTROL ISSUE WITH THE MOVABLE SUN ROOF/MOON ROOF GLASS PANEL.THEY BELIEVE THE MOST LIKELY CAUSE OF THE BREAKAGE IS RANDOM STONE OR SHARP DEBRIS IMPACT TO THE GLASS ROOF STRUCTURE.ODI'S ANALYSIS INDICATES THAT THE NUMBER OF INCIDENTS WILL CONTINUE TO INCREASE AS MY 2006 VEHICLES ARE SOLD AND PUT INTO SERVICE.THE EVIDENCE INDICATES THAT THE BROKEN GLASS FRAGMENTS WILL FALL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEAT OCCUPANTS OF THESE VEHICLES.THESE OCCURRENCES MAY POSE A RISK OF DRIVER DISTRACTION AND/OR OCCUPANT INJURY.THIS INVESTIGATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA06-001) TO FURTHER ASSESS THIS MATTER AND WILL INCLUDE MY 2006 SRX VEHICLES.