NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
25 reportsClear category filter200,000 miles · Apr 7, 2021
Steering
THIS VEHICLE NEEDS A RECALL IMMEDIATELY AS THE ISSUE CAN RESULT IN AN ACCIDENT OR DEATH TO THE DRIVER/ PASSENGERS/ OTHER DRIVERS ON THE ROAD. WHILE DRIVING THIS VEHICLE AT ANY SPEED ON BOTH THE HIGHWAY AND CITY STREETS, IT ABRUPTLY SHIFTS INTO ANOTHER LANE WHILE DRIVING STRAIGHT AND DOES NOT ALLOW YOU TO PRESS ON THE BRAKES OR M…
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THIS VEHICLE NEEDS A RECALL IMMEDIATELY AS THE ISSUE CAN RESULT IN AN ACCIDENT OR DEATH TO THE DRIVER/ PASSENGERS/ OTHER DRIVERS ON THE ROAD. WHILE DRIVING THIS VEHICLE AT ANY SPEED ON BOTH THE HIGHWAY AND CITY STREETS, IT ABRUPTLY SHIFTS INTO ANOTHER LANE WHILE DRIVING STRAIGHT AND DOES NOT ALLOW YOU TO PRESS ON THE BRAKES OR MOVE THE STEERING WHEEL FOR A FEW SECONDS TO GAIN CONTROL OF THE VEHICLE. A "SERVICE STABILITY SYSTEM" WARNING POPS UP ON THE SCREEN DIRECTLY AFTERWARDS AND A LOUD WARNING SOUND CONSTANTLY RINGS THROUGH THE CAR UNTIL YOU STOP THE VEHICLE AND TURN IT OFF FOR A FEW MINUTES. DRIVING THE CAR AGAIN REPEATS THE SAME PROBLEM. RESEARCH OF THE ISSUE SHOWS THAT MANY OWNERS OF THIS VEHICLE HAVE THE SAME ISSUE AND UPON INSPECTION AT THE MECHANIC, MOST ARE NOT GIVEN A SOLUTION. SOME BLOGS SAY REPLACING THE "STEERING WHEEL SENSOR" HAS SOLVED THEIR PROBLEM HOWEVER I HAVE REPLACED THE SENSOR ALONG WITH THE ENTIRE STEERING POWER STEERING RACK, BRAKES, TIRES, AND SEVERAL OTHER PARTS AND IN A YEAR I AM STILL HAVING THE SAME PROBLEM EVERY SINGLE TIME I DRIVE. THIS IS DANGEROUS AND THE COMPANY NEEDS TO RECALL AND INVESTIGATE THE ISSUE BEFORE SOMEONE IS SERIOUSLY HURT.
NHTSA ODI #11406868
162,000 miles · Nov 4, 2019
Electronic Stability Control (esc)Steering
THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SA…
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THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN. THIS IS EXTREMELY DANGEROUS AS WHEN THIS HAPPENS THE CAR APPLYS THE BRAKES ON IT'S OWN AND THEY GET ALOT OF VIBRATIONS AND IT PUSHES THE CAR LEFT OR RIGHT FROM THE FRONT END , ALMOST GOT INTO A WRECK AND WOULD LOVE FOR A RECALL TO ME PUBLISHED FOR THIS BECAUSE THIS IS A SERIOUS SAFETY CONCERN .
NHTSA ODI #11277938
94,000 miles · Mar 18, 2018
SteeringUnknown Or Other
SYSTEM STABILITY ISSUES AND IT JERKS MY LEFT REAR OUT OF WACK WHEN DRIVING MY 2004 SRX CADILLAC I HAVE SMALL INFANTS AND I BOUGHT THIS CAR FROM DEALERSHIP A FEW MONTHS AGO AND I BELEIVE IT IS A GM RECALL ACCORDING TO OTHER SITES. I DON'T KNOW WHAT TO DO IT SCARES ME THAT I'M GONNA LOSE CONTROL EVERY TIME I DRIVE IT BECAUSE ITS G…
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SYSTEM STABILITY ISSUES AND IT JERKS MY LEFT REAR OUT OF WACK WHEN DRIVING MY 2004 SRX CADILLAC I HAVE SMALL INFANTS AND I BOUGHT THIS CAR FROM DEALERSHIP A FEW MONTHS AGO AND I BELEIVE IT IS A GM RECALL ACCORDING TO OTHER SITES. I DON'T KNOW WHAT TO DO IT SCARES ME THAT I'M GONNA LOSE CONTROL EVERY TIME I DRIVE IT BECAUSE ITS GETTING WORSE AND I SPENT ALL THE MONEY I HAD SAVED SO MY WIFE COULD HAVE HER CADILLAC.
NHTSA ODI #11080000
20 miles · Nov 9, 2017
Electrical SystemEngineSteering
I WAS DRIVING MY VEHICLE ONCE AGAIN, AND THE ENGINE REDUCED POWER CAME UP ON THE SCREEN. THIS HAPPENED ONCE ON THE FREEWAY DRIVING 70 MILES PER, THE VEHICLE'S SPEED WENT DOWN ALL THE WAY TO 20 MILES PER HOUR, I HAD TO PULL OVER BECAUSE IT LOST POWER THEN IT SHUT OFF. THIS IS VERY DANGEROUS I COULD HAVE BEEN SERIOUSLY HURT OR A…
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I WAS DRIVING MY VEHICLE ONCE AGAIN, AND THE ENGINE REDUCED POWER CAME UP ON THE SCREEN. THIS HAPPENED ONCE ON THE FREEWAY DRIVING 70 MILES PER, THE VEHICLE'S SPEED WENT DOWN ALL THE WAY TO 20 MILES PER HOUR, I HAD TO PULL OVER BECAUSE IT LOST POWER THEN IT SHUT OFF. THIS IS VERY DANGEROUS I COULD HAVE BEEN SERIOUSLY HURT OR ANOTHER VEHICLE COULD HIT ME ACROSS THE FREEWAY. THIS ALSO HAPPENED NOVEMBER 3, 2017, AS I WAS ROLLING OUT OF THE DRIVEWAY THE VEHICLE CUT OFF IN MOTION. SOMETHING IS WRONG WITH THIS VEHICLE LOSING POWER WITHOUT NO NOTIFICATION TO THE DRIVER UNTIL IT HAPPENS. THIS NEEDS TO BE RECALLED FOR THESE 2004 SRX CADILLAC VEHICLES. ALSO THE SCREENS CONSTANTLY SAYS CHECK STABILITY SYSTEM, OR REDUCED ENGINE POWER AND TRACTION CONTROL. PLEASE THIS HAS TO BE A RECALL BEFORE SOMEONE GETS KILLED.
NHTSA ODI #11044962
173,000 miles · Oct 18, 2017
Electronic Stability Control (esc)Service BrakesSteering
2004 SRX STABILITY SYS READY COMES ON AND THE STEERING PULLS LEFT OR RIGHT ABS LIGHT , BRAKE LIGHT , COMES ON NO ONE SEEMS TO KNOW WHAT IT IS OR WHAT TO DO HELP
NHTSA ODI #11034275
Mileage unknown · May 30, 2017
SteeringSuspension
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL NOISE IN THE SUSPENSION. ALSO, WHILE DRIVING, THE STEERING WHEEL VIBRATED UNCONTROLLABLY AND THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN …
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
NHTSA ODI #10992341
Mileage unknown · Dec 21, 2016
Electronic Stability Control (esc)Power TrainService Brakes
I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NO…
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I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NOT WORKING OR FAULTY SENSORS. MY SERVICE STABILITY SYSTEM ERROR MSG ALSO COMES ON EVERY TIME I START MY VEHICLE. THIS SEEMS TO CAUSE THE TRACTION CONTROL FEATURE TO MESS UP, WHICH THEN ON OCCASION WHEN I PRESS MY BRAKES, EVEN SLIGHTLY, MY BRAKES LOCK UP AND I SKID FOR JUST A SECOND. MY POWER STEERING FLUID SEEMS TO CONTINUALLY LEAK OR THE PUMP IS BAD. I HAVE REFILLED MY RESOVOIR MANY TIMES AND I CONSTANTLY HAVE A VERY LOUD "WHINING" SOUND. MY POWER STEERING SYSTEM ALSO SEEMS TO GO OUT OCCASIONALLY AND MY VEHICLE IS VERY DIFFICULT TO TURN.
NHTSA ODI #10936767
Mileage unknown · Jul 30, 2016
EngineSteering
HAVING JUST RECEIVED A FULL CLEAN BILL OF HEALTH FROM A ASE CERTIFIED MECHANIC AT PLAZA TIRE AUTO SERVICE 1 DAY BEFORE, AND HAVING HAD 1200 DOLLARS OF SAFETY AND MAINTENANCE REPLACEMENTS BY THE AFOREMENTIONED BUSINESS THE SAME DAY, A VERY SERIOUS ENGINEERING DESIGN FLAW HAS BEEN FOUND. WITHOUT HERETOFORE ANY WARNING OR SYMPTOM…
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HAVING JUST RECEIVED A FULL CLEAN BILL OF HEALTH FROM A ASE CERTIFIED MECHANIC AT PLAZA TIRE AUTO SERVICE 1 DAY BEFORE, AND HAVING HAD 1200 DOLLARS OF SAFETY AND MAINTENANCE REPLACEMENTS BY THE AFOREMENTIONED BUSINESS THE SAME DAY, A VERY SERIOUS ENGINEERING DESIGN FLAW HAS BEEN FOUND. WITHOUT HERETOFORE ANY WARNING OR SYMPTOMS WHATSOEVER, THE POWER STEERING PUMP SEIZED (PUMP HAD BEEN CHECKED BY MECHANIC AND WAS FULL AND IN WORKING ORDER, AS WERE ALL OTHER EQUIPMENT REQUIRING FLUIDS). THIS CAUSED THE IDLER PULLEY TO SELF DESTROY THE MOUNTING BY WHICH IT IS ATTACHED TO THE NORTHSTAR ENGINE BLOCK. THIS MOUNTING POINT, RATHER THAN CONSISTING OF A WHOLLY SEPARATE MOUNTING OR TIMING COVER, IS IN FACT PART OF THE CAST ALUMINUM ENGINE BLOCK ITSELF. THIS RENDERS THE PART IMPOSSIBLE TO FIX, AND REQUIRES THE ENTIRE ENGINE TO BE REPLACED BY ME!!! THIS IS NOT ONLY UNACCEPTABLE OF A GM PRODUCT WITH ONLY 131000 MILES ON IT, IT IS OBSCENE FROM AN ENGINEERING AND DESIGN STANDPOINT. IMMEDIATELY LOST ALL STEERING CAPABILITIES.
NHTSA ODI #10891822
125,000 miles · Oct 13, 2015
Electronic Stability Control (esc)SteeringUnknown Or Other
POWER STEERING ENGAGES ON ITS OWN AND CAUSES PROBLEMS WHEN I AM TURNING INTO TRAFFIC. THERE IS A PROBLEM WITH THE POWER STEERING PUMP THAT IS CAUSING IT TO TURN ONLY WHEN IN MOTION AND IT IS STILL HARD TO TURN.
NHTSA ODI #10781535
Mileage unknown · Nov 12, 2014
Electrical SystemSteering
I HAVE A PROBLEM WITH THE KEY AT FIRST I TRY TO TAKE THE KEY OUT OF THE IGNITION AND WON'T COME OFF AND THEN THEY STOPPED WORKING SO I GET A LOCK SMITH AND THEY MAKE ME A NEW KEY WHICH IT COST ME $392.00 IM TRYING TO TAKE MY CAR TO THE DEALER AND AT FIRST THEY TELL ME THEY DON'T HAVE THE PART I WENT THIS MORNING BECAUSE THEY…
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I HAVE A PROBLEM WITH THE KEY AT FIRST I TRY TO TAKE THE KEY OUT OF THE IGNITION AND WON'T COME OFF AND THEN THEY STOPPED WORKING SO I GET A LOCK SMITH AND THEY MAKE ME A NEW KEY WHICH IT COST ME $392.00 IM TRYING TO TAKE MY CAR TO THE DEALER AND AT FIRST THEY TELL ME THEY DON'T HAVE THE PART I WENT THIS MORNING BECAUSE THEY SAY THE PART WAS THERE AND I TRY TO TALK TO SOMEBODY AND NO ONE WANTED TO HELP THERE. SO I WAS FRUSTRATED SO I WENT TO WORK AND THINT FIX MY CAR. *TR
NHTSA ODI #10654454
Official recalls
7Jul 2, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Oct 9, 2008
GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.
Consequence & remedy
Consequence: IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE PAWL STOPPER AND A BUSHING WITHIN THE SHIFTER ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 3, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-982-2339 OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
Feb 9, 2005
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.
Consequence & remedy
Consequence: IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE ACCELERATOR PEDAL ASSEMBLY. THIS RECALL BEGAN ON MARCH 8, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 OR PONTIAC AT 1-800-620-7668.
Jan 20, 2005
ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.
Consequence & remedy
Consequence: A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.
Remedy: DEALERS WILL REPLACE THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 20, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Jun 9, 2004
ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.
Consequence & remedy
Consequence: IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSEMBLY COULD SEPARATE FROM THE VEHICLE. SEPARATION OF THE WHEEL ASSEMBLY WOULD ALSO SEVER THAT WHEEL;S HYDRAULIC BRAKE HOSE AND RESULT IN DIMINISHED BRAKING PERFORMANCE OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL INSPECT THE BALL STUD JOINTS AND MEASURE THE TORQUE OF THE NUT FOR ALL FRONT LOWER CONTROL ARMS IN ALL MODELS AFFECTED AS WELL AS THE REAR LOWER CONTROL ARMS ON THE XLR AND CORVETTE. IF THE TORQUE IS NOT AT SPECIFICATION, THE DEALERS WILL REPLACE THE BALL STUD, THE KNUCKLE, AND THE NUT. IF THE TORQUE IS AT SPECIFICATION, THE DEALERS WILL REPLACE THE NUT/WASHER ASSEMBLY ONLY. THE RECALL WILL BEGIN ON AUGUST 25, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339 OR CHEVROLET AT 1-800-630-2438.
Mar 29, 2004
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.
Consequence & remedy
Consequence: THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339.
Sep 29, 2003
CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.
Consequence & remedy
Consequence: IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.
Remedy: DEALERS WILL ENSURE THAT BOTH FRONT ANCHOR TABS ARE FULLY SEATED IN THE FLOOR PAN REINFORCEMENT SLOTS. OWNER NOTIFICATION BEGAN SEPTEMBER 19, 2003. OWNERS SHOULD CONTACT GM AT 1-800-458-8006.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA06001 · Sunroof Glass Failure
Opened Jan 20, 2006 · Closed Dec 1, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
ODI'S INVESTIGATION OF THE CADILLAC SRX GLASS ROOF DID NOT IDENTIFY ANY DEFECTIVE MANUFACTURING PROCESS, DESIGN, OR QUALITY CONTROL ISSUE WITH THE SRX GLASS ROOF SYSTEM.GM BELIEVES THAT THE MOST LIKELY CAUSE OF BREAKAGE IS STONE OR SHARP OBJECT IMPACT AGAINST THE GLASS.THE INVESTIGATION INCLUDED A PEER MULTI-VEHICLE ANALYSIS.THAT ANALYSIS FOUND THAT OTHER VEHICLES WITH LARGE GLASS ROOF SYSTEMS EXPERIENCE RANDOM STONE/OBJECT IMPACTS AND BROKEN GLASS PANELS.THE INCIDENT RATE FOR THE SUBJECT VEHICLES DID NOT STAND OUT IN THIS ANALYSIS.THE SRX ULTRAVIEW POWER GLASS ROOF CONSISTS OF UP TO THREE TEMPERED GLASS PANELS SURROUNDED BY METAL TRIM AROUND THE PERIMETER OF THE ROOF STRUCTURE.THE MAIN FRONT PANEL IS A LARGE MOVABLE GLASS PANEL RESIDING OVER THE FIRST AND SECOND ROW OCCUPANTS.THE MIDDLE NON-MOVABLE PANEL IS NOT ACCESSIBLE FROM THE INSIDE.THE REAR NON-MOVABLE PANEL IS AN OPTIONAL PANEL (ULTRAVIEW PLUS OPTION) AND IS VIEWABLE FROM THE INSIDE.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
PE05052 · Sun Roof Glass Failure
Opened Sep 22, 2005 · Closed Jan 20, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
OF THE 17 COMPLAINTS, THERE WERE 9 INJURY INCIDENTS RESULTING IN 19 INDIVIDUALS BEING INJURED.THE INJURIES CONSIST OF CUTS AND SCRAPES TO OCCUPANT'S FACE, ARM, HAND OR LEG.SOME INJURIES WERE THE DIRECT RESULT OF THE FALLING GLASS FRAGMENTS WHILE OTHER INJURIES OCCURRED WHEN OCCUPANTS WERE EXITING THE VEHICLE OR WHILE HANDLING THE GLASS FRAGMENTS.IN ADDITION, THERE WERE FIVE WARRANTY CLAIMS RELATED TO THE ISSUE FOR A TOTAL OF 22 REPORTS.GM HAS NOT IDENTIFIED ANY MANUFACTURING PROCESS OR QUALITY CONTROL ISSUE WITH THE MOVABLE SUN ROOF/MOON ROOF GLASS PANEL.THEY BELIEVE THE MOST LIKELY CAUSE OF THE BREAKAGE IS RANDOM STONE OR SHARP DEBRIS IMPACT TO THE GLASS ROOF STRUCTURE.ODI'S ANALYSIS INDICATES THAT THE NUMBER OF INCIDENTS WILL CONTINUE TO INCREASE AS MY 2006 VEHICLES ARE SOLD AND PUT INTO SERVICE.THE EVIDENCE INDICATES THAT THE BROKEN GLASS FRAGMENTS WILL FALL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEAT OCCUPANTS OF THESE VEHICLES.THESE OCCURRENCES MAY POSE A RISK OF DRIVER DISTRACTION AND/OR OCCUPANT INJURY.THIS INVESTIGATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA06-001) TO FURTHER ASSESS THIS MATTER AND WILL INCLUDE MY 2006 SRX VEHICLES.