1999 Cadillac Seville

TL* THE CONTACT OWNS A 1999 CADILLAC SEVILLE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE TEMPERATURE GAUGE DISPLAYED THAT THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS NOT DIAGNOSED HOWEVER, THE TEMPERATURE GAUGE AND THE WATER PUMP WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 294,853.

TL* THE CONTACT OWNS A 1999 CADILLAC SEVILLE. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VEHICLE. IN ADDITION, THERE WAS SMOKE AND AN ABNORMAL ODOR. THE EXHAUST MANIFOLD AND THE ENGINE WERE BEING AFFECTED BY THE FAILURE WHICH COULD RESULT IN A FIRE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED ELEVEN GASKETS WITHIN THE ENGINE, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 99V070000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATE 1/13/16 LN *JS

MY SON ALMOST DIED ON OCTOBER 25, 2013 IN HIS 1999 CADILLAC SEVILLE IN OUR DRIVEWAY WHILE HE WAS RELAXING IN IT WITH HIS DOG. HE HAD FALLEN ASLEEP WAITING FOR HIS MOTHER/MY WIFE AND THE ENGINE CAUGHT FIRE. HE NEEDED TO CLIMB OUT OF WINDOW AND PULL HIS DOG THROUGH THE WINDOW. HE INJURED HIMSELF AND WENT TO HOSPITAL. THE FIRE WAS SO INTENSE THAT THE ENGINE FELL APART FROM HEAT, THE CABIN WAS DESTROYED, FRONT TIRES ARE GONE/MELTED WHILE TRUNK AND GAS TANK WERE RELATIVELY FINE. THE POLICE AND FIRE DEPARTMENTS RESPONDED TO THIS DISASTER IN OUR DRIVEWAY. MY SON ALSO LOST VARIOUS PERSONAL POSSESSIONS AND HIS TRANSPORTATION TO WORK. IT HAS BEEN SEVERAL MONTHS SINCE MY SON'S NEAR DEATH EXPERIENCE AND THE ONLY THING GM SAYS IS THAT THE FIRE DAMAGED THE CAR AND THERE IS NOTHING IT CAN DO. IT ALSO HAS INFORMED ME THAT IF I WISH TO TAKE ANY OTHER ACTION, I MUST RETAIN THE VEHICLE, WHICH IS A BURNED-OUT SHELL OF A VEHICLE IN OUR FRONT DRIVEWAY. IT IS A REMINDER EVERY DAY THAT MY SON ALMOST DIED IN WHAT I THOUGHT WAS A HIGH QUALITY CAR AND GM DOES NOT CARE ABOUT ITS CUSTOMERS. I WAS HOPING THAT GM WOULD RESOLVE THIS MATTER IN A REASONABLE MANNER SO MY SON COULD MOVE FORWARD WITH HIS LIFE. HE LOST SEVERAL PERSONAL AFFECTS, HIS PRESCRIPTION EYE GLASSES, SCHOOL SUPPLIES AND MONEY HE HAD WITHDRAWN TO GIVE TO MY WIFE FOR A SCHOOL BILL. I ALSO HAVE BEEN UNABLE TO USE OUR BONNEVILLE FOR 5 MONTHS BECAUSE THE CADILLAC IS BLOCKING ACCESS TO IT. IS THERE ANYTHING YOU CAN DO THAT WILL RESOLVE THIS MATTER IN A FAIR MANNER? WE NEED IMMEDIATE ASSISTANCE FROM GM. THANK YOU. *TR