1995 Cadillac Seville

TL*THE CONTACT OWNS A 1995 CADILLAC SEVILLE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE WOULD NOT SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO CONTINUOUSLY PUMP THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. AFTERWARDS, THE ABS AND ENGINE LIGHTS BEGAN ILLUMINATING ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO A LOCAL REPAIR SHOP FOR A DIAGNOSTIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER STATED THAT THEY WOULD HAVE TO KEEP THE VEHICLE IN ORDER TO DIAGNOSE THE FAILURE. THE MANUFACTURER HAS NOT BEEN NOTIFIED AND THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 100,000 AND FAILURE MILEAGE WAS 95,000.

TL*THE CONTACT OWNS A 1995 CADILLAC SEVILLE. AFTER PURCHASING THE VEHICLE, THE CONTACT RECEIVED A BULLETIN FROM GENERAL MOTORS FOR NHTSA CAMPAIGN ID NUMBER 04V110000 (FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS). THE NOTICE PERTAINED TO THE FUEL RAIL THAT COULD POSSIBLY RESULT IN DEGRADATION AND/OR POSSIBLE FIRE. THE RECALL REPAIR WAS PERFORMED FOR FREE. AFTER THE REPAIRS WERE MADE, A STRONG ODOR OF GASOLINE WAS PRESENT IN THE PASSENGER COMPARTMENT TO THE POINT WHERE OCCUPANTS WERE EXPERIENCING HEADACHES. THE CONTACT LATER FOUND GASOLINE LEAKING IN HEAVY QUANTITIES 12 INCHES FROM THE FUEL RAIL. GENERAL MOTORS STATED THAT THE CONTACT WOULD BE LIABLE FOR THE REPAIRS BECAUSE THAT PARTICULAR COMPONENT OF THE GASOLINE LINE WOULD NOT BE COVERED UNDER THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 162,000.

TL*THE CONTACT OWNS A 1995 CADILLAC SEVILLE STS. WHEN THE CONTACT STARTED THE VEHICLE, IT BEGAN SMOKING. SHE OPENED THE HOOD AND SAW FLAMES. THE DEALER STATED THAT HER VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V110000 (FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS); HOWEVER, SHE NEVER RECEIVED A RECALL NOTICE. THE CONTACT PURCHASED THE VEHICLE FROM A DEALER AND THEY DID NOT INFORM HER OF ANY RECALLS ON THE VEHICLE. A REPRESENTATIVE FROM THE DEALER FURTHER STATED THAT SHE WOULD BE RESPONSIBLE FOR ALL DAMAGED PARTS AND THAT THEY WOULD ONLY COVER THE PART REFERENCED IN THE RECALL. THE FAILURE AND CURRENT MILEAGES WERE 120,000.

AUGUST 23, 2007, ON OR ABOUT 12:00 NOON TODAY I WAS DRIVING MY CAR. 1995 CADILLAC SEVILLE STS NORTHSTAR WITH 117,000 MILES. MY CAR STARTED TO HESITATE AND WASNT RUNNING RIGHT. I PULLED OVER AND PARKED. SMOKE STARTED TO COME OUT OF MY HOOD AND INSIDE THE CAR. THE SMOKE IN THE CAR SMELLED LIKE SOMETHING ON FIRE. I CALLED MY HUSBAND AND MY SON. MY SON CAME ( WE WERE ABOUT MILE FROM HOME) AND TRIED TO GET IT HOME, DIDNT WORK. AS MY SON WAS DRIVING SMOKE ALSO WAS COMING INSIDE THE CAR. SO WE STOPPED AND CALLED A TOW TRUCK. THE DRIVER TOWED US HOME. WHILE HE WAS HERE HE WAS CKING MY CAR AND LOOKED UNDER IT AND SAW A RED AMBER VIBRANT GLOW COMING FROM THE CATALYTIC CONVERTER AND SMOKE WAS GOING INTO MY CAR. HE SHOWED IT TO ME VERY FAST, IT LOOKED LIKE A HOT HEATING ELEMENT IN AN ELECTRIC OVEN. I WAS SCARED TO DEATH AND HE IMMEDIATELY TOLD ME TO SHUT THE CAR OFF AND GET AWAY FROM IT. IT LOOKED LIKE THE CAR WAS READY TO BLOW UP! MY HUSBAND CH'D IT LATER WHEN COOL AND FOUND WITHIN 15 MINUTES OF THE CAR RUNNING THE SAME PROBLEM. IT WAS IN THE GARAGE AND QUICKLY ROLLED IT OUT SO IF IT CAUGHT FIRE IT WOULDNT BE IN THE HOUSE, SHUT OFF THE CAR AND FELT AROUND THE FLOOR ,CENTER CONSOLE ALL HOT TO THE TOUCH. HE TOOK A HOSE TO THE UNDERSIDE OF THE CAR AND SPRAYED THE CATALYTIC CONVERTER TO COOL IT DOWN, OPENED UP THE DOORS TO TRY AND AIR OUT THE CAR AS IT HAD FILLED WITH SMOKE. WE CALLED THE TOW TRUCK BACK TO TAKE THE CAR TO THE DEALER FOR SERVICE. THE SERVICE ADVISOR TOLD MY HUSBAND THAT HE HAD SEEN THIS PROBLEM BEFORE AND THAT WE WOULD NEED A NEW CATALYTIC CONVERTER THAT COSTS AROUND $1,000.00 AND WOULD SEE IF HE COULD GET IT UNDER WARRANTY. THE CAR WAS NO LONGER UNDER ANY WARRANTY. MY CAR GAVE ME ABSOLUTELY NO WARNING OR SIGNAL OF ANY PROBLEM. ON AUGUST 24, 2007 I REPORTED THE PROBLEM TO GM (FILE #71-550478818), THEY TOLD ME THEY WOULD DO NOTHING AND REPORT ME AS DIS-SATISFIED. WE HAD THE CAR REPAIRED AND PICKED IT UP FROM THE DEALER ON AUGUST 29,2007.

PLEASE CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, WWW.NHTSA.DOT.GOV SENT: SUNDAY, JUNE 17, 2007 10:54 PM TIRES MANUFACTURED BY VOGUE TIRE /RUBBER CO, MT PROSPECT, ILLINOIS ,60056 (800) 323 - 1466/EX. 405. FOUR VOGUE/GOODYEAR TIRES WITH 9/32NDS TREAD WEAR/MANUFACTURED SOMETIMES AFTER 1998 PROBLEM EXISTS WITH TREAD WEAR/DRY ROT, TIRE TREAD SPLITTING. JIM HORDAN REGIONAL VICE PRESIDENT & KEN GOYAK, EXECUTIVE VICE PRESIDENT ADVISED VOGUE TIRES ONLY HAD A FIVE YEAR LIFE EXPECTANCY, AND AFTER FIVE YEARS TIRES MANUFACTURED BY VOGUE HAVE NO PRODUCT DEFECT WARRANTY. I DISAGREE WITH VOGUE'S CLAIM THEY WERE OBLIGATED TO HONOR A FULL REPLACEMENT WARRANTY OBLIGATION AT ANY TIME IF A MANUFACTURING FLAW DISCOVERED IN A TIRE PRODUCTION EXPOSED THE CONSUMER POPULATION TO LOSS OF LIFE OR INJURY. SINCE VOGUE HAS REFUSED TO HONOR THEIR WARRANTY OBLIGATION I WILL BE REPLACING THE VOGUE TIRES I OWN WITH ANOTHER BRAND TIRE, ND I WOULD LIKE TO ARRANGE FOR THE DELIVERY OF THE TIRES I NOW OWN TO A NHSTB LOCAL OFFICE IN THE BOYNTON BEACH AREA SO THEY COULD BE EXAMINED , AND HAVE A TREAD RUN OUT TEST BE PERFORMED TO CONFIRM THE OPINION OF TWO GOODYEAR TIRE DEALERSHIPS THAT THE VOGUE TIRES I WANT TO DELIVER WERE DUE TO MANUFACTURING PROBLEM. FURTHER, IF AS THE VOGUE TIRE EXECUTIVES REFERENCED IN THIS E-MAIL HAVE STATED, THE E TIRE SHOULD NOT HAVE REMAINED IN SERVICE AFTER A FIVE YEAR TERM, MUST NOT THIS CONDITION BE BROADCAST FOR ALL TIRES THAT BEAR THE SAME SERIAL NUMBER BE SO ADVISED OF THE POSSIBILITY OF TIRES LIKE MINE HAVING A POSSIBLE MANUFACTURING PROBLEM? WAIT TO HEAR FROM YOU AS TO THE APPROPRIATE COURSE OF ACTION I MUST FOLLOW IN HAVNG YOUR AGENCY INVESTIGATE MY COMPLAINED. THEREAFTER, TAKE APPROPRIATE ACTION WHICH WOULD APPEAR TO BE A TIRE RECALL PROGRAM AS YOUR AGENCY DEEMS APPROPRIATE. *AK

DT*: THE CONTACT STATED AFTER RECEIPT OF RECALL # 04014 (04V110000) FOR THE FUEL RAIL (FUEL SYSTEM, GASOLINE: DELIVERY: HOSES, LINES/PIPING, AND FITTINGS), THE MANUFACTURER WAS CONTACTED TO FIND A SERVICE DEALER TO SERVICE THE RECALL. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHERE AN INSPECTION WAS MADE OF THE FUEL RAIL. THE SERVICE DEALER SIGNED OFF THAT THE ORIGINAL PART WAS GOOD AND DID NOT NEED REPLACEMENT. A MONTH LATER, THERE WAS A FUEL LEAK NOTICED. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT DEALER, THE FUEL RAIL HAD TO BE REPLACED. THE PAPERWORK AND RECEIPTS WERE SENT TO THE MANUFACTURER, BUT REIMBURSEMENT WAS DENIED. UPDATED 11/30/2006 - *NM