2003 Buick Park Avenue

SINCE PURCHASED THE HORN DOES NOT BLOW WHEN YOU PUSH ON THE DESIGNATED SPOT ON THE STEERING WHEEL. YOU MUST 'SEARCH' FOR A SPOT TO PUSH THAT THE HORN WILL THEN BLOW. THIS IS 'HIT OR MISS'. IT MAY BLOW AND IT MAY NOT. THE DEALER HAS DONE ALL THAT HE CAN DO TO CORRECT THE PROBLEM WHICH IS TO PUSH ON VARIOUS LOCATIONS ON THE STEERING WHEEL AND SAY YOU SHOULD PUSH THERE. THE BEST HE CAN DO. I HAVE LODGED STRENUOUS COMPLAINTS WITH BUICK AND THEY ASSIGNED IT "REQUEST NUMBER 1-200878647 AND IT HAS BEEN HANDLED GENERALLY BY A MR. SEAN ARMSTRONG. MY LAST CORRESPONDENCE WITH THEM THEY SAID THEY HAD DONE ALL THEY COULD DO, WHICH SO FAR HAS BEEN NOTHING, AND FOR ME TO TAKE OTHER STEPS. I ASSUME THEY MEAN TO GO TO COURT. I BELIEVE THAT THIS 'UNDEPENDABLE' HORN FUNCTION COULD LEAD TO AN ACCIDENT AND POSSIBLY DEATH TO SOMEONE. IT SHOULD NOT BE ALLOWED AND I SHOULD NOT HAVE TO RESORT TO THE LEGAL PROCESS TO GET IT TO WORK AS IT SHOULD. BUICK HAS MANH COMPLAINTS ON THIS FUNCTION I HAVE LEARNED. YOUR EXPERIENCE AND KNOWLEDGE SHOULD PROVE MOST HELPFUL IN MY MAKING A DECISION AS TO WHAT TO DO. IF YOU CALL PERRY BUICK SERVICE MANAGER (MR. TIMOTHY PERRY) HE CAN EXPLAIN. PERRY BUICK IS OUTSTANDING AND I AM NOT COMPLAINING ABOUT THEIR SERVICE. THEY DO NOT DESIGN THE AUTO. THIS BUICK PARK AVENUE ULTRA HAS EVERYTHING YOU COULD POSSIBLY WANT IN A TODAY CAR EXCEPT A HORN THAT WILL BLOW WHEN ASKED TO BLOW. YOUR KNOWLEDGE WILL BE GRATEFULLY RECEIVED. KIND REGARDS, JOHN MESICK. *JB

THE HORN IS EXTREMELY HARD TO OPERATE; HAS BEEN FROM DAY ONE! I MUST TAKE EYES OFF ROAD FOR TOO LONG WHEN TRYING TO FIND RIGHT SPOT TO MAKE HORN BLOW. IT DOES NOT OPERATE AT HORN DECAL ON AIR BAG COVER, NOR AT CENTER OF COVER AS MANUAL SUGGESTS. HORN BLOWS SOMEWHERE IN BETWEEN DECAL AND CENTER, SOME OF THE TIME. AND WHEN I FIND THE SPOT I HAVE TO PUSH TO HARD TO MAKE IT BLOW. THIS PARTICULAR MODEL OF BUICK IS BOUGHT AND DRIVEN MOSTLY BY RETIRES. A LOT OF WHOM HAVE ARTHRITIC HANDS. THE HORN IS A SAFETY FEATURE AND THEREFORE SHOULD NOT BE THIS DIFFICULT TO USE. I HAVE BEEN TO THE DEALER THREE TIMES ABOUT THIS PROBLEM AND EACH TIME THE MAN BLOWS THE HORN AND SAYS THE AIR BAG IS THE REASON FOR THE HARD TO BLOW HORN. HE SAYS NOTHING CAN BE DONE TO FIX PROBLEM. I BELIEVE A NEW REDESIGNED AIR BAG ASSEMBLY CAN FIX THIS SAFTEY DEFECT. BEFORE BUYING A NEW CAR AGAIN, I WILL BE SURE TO CHECK FOR EASE OF OPERATION OF HORN ASSEMBLY FIRST!!! MY 1996 OLDS 98 DID NOT HAVE THIS PROBLEM AND THEY ARE BASICALLY THE SAME CAR.*AK