2019 Buick Enclave

The contact owns a 2019 Buick Enclave. The contact stated that while driving in traffic at 40 MPH, the vehicle stalled. The horn and wipers turned on unexpectedly. The contact stated that the vehicle lost power steering functionality and was inoperable and the vehicle jerked. The doors failed to unlock, and the air conditioner was inoperable on a hot day, and the contact had symptoms of hyperventilation. Several unknown warning lights were illuminated. The contact stated that the windows failed to roll up or down. Eventually, the vehicle failed to turn off, and the owner disconnected the battery. A towing company was called to tow the vehicle. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 72,000.

I purchased my vehicle in 2020. In 2022 I experienced an issue where my car stopped in the middle of the road without warning. Despite several attempts to try and move the vehicle off of the road the police were notified and my vehicle was towed. The vehicle gave an error code that conditions not met for driving. One office tried to put the vehicle in neutral but the wheels locked and the shifter was locked as well. The battery has been replaced 3 different times since I have owned the vehicle. A mechanic friend of mine (who is a trainer for GMC) hooked his computer up to it and found no issues. He did find a loose wire which he the reconnected. I was able to drive my car for 6 months before the same thing happened, same situation the vehicle just stopped in the middle of the road only this time I couldn't turn the vehicle off, we had to manually disconnect the battery and again the police came out due to traffic hold up. My car was towed twice afterwards as I could get the car running for a few minutes before another error. To date my car has been sitting in my driveway since March of this year, this time it won't hold a charge and will not even start. Im not sure if this is an engine or an electrical issue. I did call 2 Buick dealerships that told me that it would take about 5 hours to diagnose the issue where I would be charged per hour at the mechanic hourly rate. At this point I think my vehicle needs to be recalled, even if I could get it repaired I dont feel safe driving it. Thankfully it stopped on a minor freeway and no major incidents occurred.

This vehicles exhaust system has two brackets that broke off the exhaust due to bad welds. There is TSB out for one of the brackets where they replace one cheaper pipe but no mention of the other. This TSB is for multiple years same issue, 2019, 2020, 2021 and 2022. Yet I was told mine is not included by dealer over the phone. There are literally thousands of complaints stretched across multiple sites with the brackets breaking off and exhaust leaking into the car after. This issue is right at the back of engine. It’s leaking exhaust right into the cabin from the venting system to the point we get sick now. It’s $800 I was told to fix the 2 pipes that are faulty. Just bought this 2 years ago and have owned many GM vehicles in last 35 years not one has ever had any issue with the exhaust system. And the one pipe that broke and cost $420 for just the part is also on back order cause they have replaced way more then normal and it’s also the part that’s not under any TSB yet.

Start/stop function malfunctioned in the middle of the road, this has happened multiple times before and after replacing starter and battery, looked at by several mechanics. If I stop the car at a light or in traffic my car will dint turn back on or let me shift. Thus a safety issue because I could have been hit as it stopped in a busy road and people had to move around my vehicle. Engine light came on after failure and ceased the engine and i couldn’t move to the intersection. I also just got an oil change. They first appeared a few months ago and I had already gotten work done on it and it keeps happening

There are a couple of issues causing our concerns about the car. 1. Alternator - The alternator was reported went bad after only 4 years of usage, the dealer refused to pay the fixing cost for this. Due to the failure of the alternator, the car lost all the power in the middle of the road with our entire family in the car during the night, very dangerous. The car suddenly stopped at the road with 50MPH speed limit. 2. Engine and Catalytic converter pipe - The engine light is on due to abnormal feeling of the engine power, the dealer could not fix the issue in weeks and no rental car provided and we were asked to drive the car home and waiting for order status of the parts. 3. Exhaust system failure - The dealer mentioned the welding of the connection is bad ( still under warranty ) but refused to fix it but ask the customer to pay for the replacement and labor.

Evaporative emission canister purge, solenoid valve, yes. My safety was at risk due to stalling 3 different times on busy roads/intersections after refueling my vehicle. When the Solenoid valve and canister fail when coming to a stop after refueling it causes the car/engine to flutter and completely stall then goes into neutral. It takes multiple restarts in order to even make the car go along with pressing on the gas. This part has been replaced twice by the dealership once at the end of march and again on the 10th of June. The first incident occurred mid-march, the second end of march and the latest incident occurred 7 June where I had to restart it 7 times before it would even drive, at that time my check engine light was on and it was making a loud noise. After this last replacement the vehicle was refueled and it started to flutter and idled hard, it will be taken to the dealership once again on the 20th of June. The vehicle has not been inspected by anyone other than dealership. There were no warning lights prior to the failure, the only indication was the car started to flutter prior to stalling. The most recent date is stated below.

The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.

I HAVE HAD THIS NEW CAR JUST OVER FOR 1 YEAR, IM PRIOR SERVICE MILITARY AND WAS ABLE TO PURCHASE THIS 2019 BUICK ENCLAVE FOR ME ON FATHER'S DAY LAST YEAR BECAUSE PUR OTHER CAR BROKE DOWN ON A FAMILY ROAD TRIP. SO I GARAGE MY VEHICLES I NOTICED A OIL LEAK ON THE GARAGE I DIDN'T WANT TO THINK IT WAS FROM THIS CAR SO I WATCHED IT SEEMED TO BE INTERMEDIATE AT TIMES BUT RECENTLY GOT WORSE SO I TOOK IT IN TOLD THEM AND THEY SAID IT WAS A BAD OIL FILTER BUT THE OIL FILTER IS OPPOSITE SIDE OF THE CAR FROM WHERE THIS LEAK IS DRIPPING ON MY DRIVER'S SIDE. SO I JUST WENT UNDER THERE TO SEE WHAT I COULD FIND I TOO WAS A MECHANIC IN THE ARMY AND OUTSIDE AS A CIVILIAN AFTER SO I LOOKED TOOK ME 5 SECONDS TO LOCATE IT THAT IS THE PICTURE OF THE LEAK. THEN I NOTICED RUST CRACKS ON MY FRAME SO I LOOKED MORE AND DISCOVERED THE RUST CRACKS ARE ON THE BOTTOM AND TOPSIDE OF THE FRAME. SO I DID SOME RESEARCH AND SAW COMING UP IN DEC A RECALL IS GOING TO HAPPEN FOR CRACKED FRAMES ON THE BUICK ENCLAVE 2020 BUT STARTING FROM BUILD DATE'S 3 MONTHS AFTER MINE WAS BUILT BUT MINE SHOWS ALL THE SYSTEMS OF THAT RECALL BUT ISN'T INCLUDED. ALSO I HAD A ISSUE WITH THE STARTER STOP MY FAMILY AND I WERE STOPPED AT A RED LIGHT ON A CITY STREET WITH A CAR INFRONT OF US WHEN THE ENGINE STOPPED NORMALLY THEN WHEN IT TURNED BACK ON MY RPM KEPT GOING UP LIKE YOUR PUSHING THE EXCELLORATOR PEDDLE BUT I WASN'T BECAUSE MY FOOT WAS ON THE BRAKE WHEN I LOOK DOWN I EASED UP A BIT ON THE BRAKE AND IT SHOT FORWARD ON ME I DIDN'T HIT THE CAR INFRONT OF ME BECAUSE I DEPRESSED HARDER ON THE BRAKE TO HOLD IT. THATS WHEN I STARTED LOOKING AND SAW THIS RECALL SOON TO COME OUT.