2018 BMW X3

First Failure 3/22- Vehicle makes clanking/rattling of metal sound when going over bumps. Sound is felt near driver caliper and rattles. Can be felt in steering. 4/22 Vehicle is taken to BMW for inspection; needed to come back as they couldn't figure it out. 5/22 Vehicle sound is replicated by BMW dealer service center. I have not received any warning messages or lights prior. Current lights that stay lit longer than usual are the assisted driving and the hazard. This has been since the power failure however. Vehicle has been out of service for a collective 150+ days this year. No remedy to to issue. 11/22 Car broke down again on the highway; extreme shaking, bouncing, loose and uncontrolled steering. 12/22 Car back in service and immediate rattle under front driver's side, loose steering and wobbly tires. Electrical failure, no start and all dash lights glowing. (possible battery issue). 1/23 Car is back to BMW for further inspection. No information yet I believe safety and others is at risk because there have been two times that I was driving and the car felt that is was not controllable. The BMW service center has had it in their garage 5 occasions without remedy. One certified mechanic has been unable to diagnose as well. Parts repaired: Struts, Guides, Swing Arm/Sway, Both front lower control arms, tires and drivers side CV axle.

The contact owns a 2018 BMW X3. The contact stated that while driving at various speeds, the forward collision avoidance feature would be active without incident. The contact stated that both the warning chime would sound and a red alert warning light would appear on the instrument panel during the failure. The contact also stated that while driving at 35 MPH, the vehicle came to an abrupt stop as the forward avoidance collision feature activated. The contact stated that both vehicles were more than a vehicle's distance apart and that the feature should not have been activated. The dealer was notified about the failure and informed her that they were aware of the matter; the contact was then given an appointment for a diagnostic. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown. The contact stated that the failure mileage was 13,600.

* Components: Per dealership, Heat exchanger (metal) and oil filter housing (plastic), oil filter housing supports the heat exchanger, vehicle inspected by dealership and available for further inspection. *Vehicle unexpectedly overheated while driving on interstate risking the safety of driver/passengers and others. Dealer's (manufacturer) technician stated that the heat from the metal exchanger warped the plastic oil filter housing causing coolant to leak from heat exchanger, thus not allowing coolant to circulate to engine (leaking out) and causing vehicle to overheat. Metal warping (or potentially melting) plastic seems hazardous *Dealer's technician (manufacturer) inspected and identified the problem and quoted a cost of $3,140.80 to repair (this is seemingly a manufacturer's design flaw). Vehicle's warning system displayed an alert that coolant level was low while driving on interstate and recommended adding coolant soon. Driver pulled over within 5 min of warning light and added coolant. Within 5 min of driving away, Vehicle's onboard warning system displayed warning that vehicle coolant was low and engine temperature was elevated but it was safe to drive a low speed and consult nearest dealership, 2 min afterwards, vehicle alerted driver that engine overheated and to stop vehicle and contact nearest dealership. Vehicle towed to nearest dealership.

The contact owns a 2018 BMW X3. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed; however, the brakes failed to stop the vehicle. The contact was able to steer the vehicle into a gas station before the vehicle came to a complete stop. Car’s computer failed to indicate there were any hazardous issues nor dangerous concerns. The vehicle was towed to the dealer where it was diagnosed with brake master cylinder failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 50,000.

THE VEHICLE'S REAR LIFTGATE HAS OPENED RANDOMLY SEVERAL TIMES WITHOUT NOTICE OR WITHOUT INPUT FROM THE USER. THE FIRST INCIDENT WAS WHEN BACKING OUT OF A PARKING SPOT, THE REAR LIFTGATE OPENED SUDDENLY. THIS IS CONCERNING BECAUSE IT WAS A BUSY PARKING LOT AND OUR DOG WAS IN THE CAR AND BEGAN TO JUMP OUT OF THE VEHICLE AND COULD HAVE JUMPED INTO MOVING TRAFFIC. ANOTHER INCIDENT OCCURRED IN OUR DRIVEWAY WHERE THE VEHICLE WAS PARKED AND UNLOCKED AND UNOCCUPIED. WE NOTICED THAT THE HATCH HAD OPENED BY ITSELF AT SOME POINT WITHOUT ANY INPUT FROM ANYONE. I DO NOT WANT TO WAIT FOR AN ADDITIONAL INCIDENT TO OCCUR WHICH COULD LEAD TO THE INJURY OR DEATH OF AN OCCUPANT, HUMAN OR OTHERWISE. OUR VEHICLE IS OUTFITTED WITH A FACTOR TOW HITCH SO WE BELIEVE THAT THE CAR DOES NOT HAVE THE CAPABILITY OF HANDS-FREE LIFTGATE OPENING WITH A 'KICK' MOTION. WE DO NOT KNOW IF THE SENSORS FOR THIS FEATURE ARE STILL INSTALLED BUT DISABLED AND/OR IF THEY BECAME ENABLED BY MISTAKE THROUGH A SOFTWARE UPDATE AT THE DEALERSHIP.

WHILE DRIVING AT 60 MPH THE ELECTRONIC DASHBOARD COMPLETELY SHUT OFF. IT RESTARTED ITSELF AFTER SOME 30 SECONDS. WHEN IT REAPPEARS IT DOES NOT SHOW CORRECT SPEED, IT STARTS AT 0 AND WORKS ITS WAY UP TO THE CORRECT SPEED. I HAVE BEEN UNABLE TO GET A PICTURE OF THE DASHBOARD AS IT HAS HAPPENED WHILE DRIVING AT SPEEDS THIS CAR HAD PREVIOUS DASHBOARD PROBLEMS WITH THE DASH SLIDING TO THE LEFT. THIS WAS BROUGHT TO THE DEALER FOR CORRECTION. THIS IS DIFFERENT. IT IS A MOMENTARY COMPLETE DASH FAILURE.

DIGITAL IMAGE OF SPEEDOMETER AND TACHOMETER NEEDLES SHIFTED TO THE LEFT MAKING IT IMPOSSIBLE TO ACCURATELY READ THE SPEED OF THE VEHICLE. CONSISTENT WHEN VEHICLE STATIONARY OR IN MOTION; NEEDLE POSITION WOULD CHANGE WHILE IN MOTION AND CHANGING SPEEDS BUT MAJORITY OF "NEEDLE" NOT VISIBLE. DID NOT RESET AFTER RESTARTING THE VEHICLE SEVERAL TIMES. DID RESET AFTER A FEW DAYS.

TL* THE CONTACT OWNS A 2018 BMW X3. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT 80 MPH, THE COOLANT LEVEL LOW, DRIVE AT A MODERATE SPEED WARNING MESSAGE HAD APPEARED ON HER INSTRUMENT PANEL. THE CONTACT'S HUSBAND CONTINUED TO DRIVE AT A MODERATE SPEED AS ADVISED, SOON AFTER, THE PULL OVER, STOP THE CAR WARNING MESSAGE ALSO ILLUMINATED ON THE INSTRUMENT PANEL AND HER HUSBAND PROCEEDED AS ADVISED. DUE TO THE FAILURE, THE CONTACT'S HUSBAND HAD THE VEHICLE TOWED TO THE AUTOMASTER BMW (3328 SHELBURNE RD #3, SHELBURNE, VT 05482). THE DEALER INFORMED THE CONTACT THAT THEY DISCOVERED A COOLANT LEAK AND THAT A PART NEEDED TO BE ORDERED TO REPAIR THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT STATED THAT THE SAME COOLANT LEVEL WARNING MESSAGE HAD APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TWICE TAKEN THE VEHICLE TO SOUTH SHORE BMW(1040 HINGHAM ST, ROCKLAND, MA 02370) WHERE THEY NEVER DISCOVERED A COOLANT LEAK AND WOULD TOP OFF HER COOLANT LEVELS EACH TIME SHE VISITED THE DEALER FOR THE SAME MATTER. THE DEALER WAS THEN NOTIFIED AGAIN OF THE LATEST FAILURE AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO NORMAL VEHICLE OPERATION, THEY OFFERED NO FURTHER ASSISTANCE WITH THE FAILURE. THE VEHICLE REMAINED IN THE POSSESSION OF THE AUTOMASTER BMW(3328 SHELBURNE RD #3, SHELBURNE, VT 05482) AND HAD YET TO BE REPAIRED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

TL* THE CONTACT OWNS A 2018 BMW X3. THE CONTACT STATED WHILE DRIVING AT 65-70 MPH, THE VEHICLE BECAME UNSTABLE. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT REDUCED THE VEHICLE SPEED AND REGAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO WIDE WORLD OF CARS BMW LOCATED AT (125 NY-59, SPRING VALLEY, NY 10977) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO TIRE TREADWEAR. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.