2017 BMW I3

There was an electrical fault in the door handle, specifically for the comfort access function circuit inside the handle itself. There was smoke and extreme heat. Luckily no fire started, before the battery was disconnected. Our understanding is, this is a known problem with the circuit board having corrosion and creating a short, but no recall exists.

What component or system failed or malfunctioned, and is it available for inspection upon request? There seems to be a series of faulty electrical/wiring issues happening with our 2017 BMW i3, most notably including the passenger seat/airbag registering system and control panel/console lighting. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? We are unsure how this issue impacts the passenger airbag system. BMW was also not able to tell us whether the passenger airbag is impacted by the electrical issue. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A local BMW dealership inspected the issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The failure lights and error message were the first indication of a problem. This first happened in March 2021 when we starting receiving an error for the passenger seat sensor: “Passenger Restraint System: Malfunction. Continue wearing safety belt. Consult the nearest service center.” We took it to the dealership asking for coverage on the item and they said it would be $2,000-$3,000 out of pocket to fix. I filed a complaint with vsh@dot.gov and BMW and have not heard back from either. Over the past 6 months, the console lighting has now started malfunctioning as well. Lights will flicker in and out while they are active. For example, the heated seat may be on level 3, but only the two end lights are illuminated. Sometimes the heated seat will be active with no lights illuminated at all. Sometimes the heated seats will turn on with no way to shut it off. The evolving electrical issues concern me considering this is an electric vehicle.

While driving on the freeway, the vehicle's electric motor suddenly died. Because this is an electric vehicle, the car came to a sudden and abrupt stop, with all the wheels locking up. The car would not shift into drive or neutral or reverse. It effectively died, with the only power coming from the 12-volt battery to power the dashboard and interior lights. It was effectively inoperable. The vehicle displayed the following error message: "DRIVETRAIN: only electric drive possible, limited driving range, continued driving possible, consult nearest service center." We brought the car to our local BMW service center, and they ran a diagnostic (attached as PDF file). The issue is a faulty EME, which could be as much as an $11K repair. Several model years prior to 2017 i3 have been recalled by BMW for this exact issue. We cannot afford an $11K repair, so hoping BMW will recall 2017 and beyond, as this is a major safety hazard. Thankfully we were stuck in gridlock traffic and were not moving very fast (under 5 miles per hour) when the car stopped. But at a high rate of speed, this could have cause a catastrophic accident. We have two small children and will not be driving with them in this car until the issue is resolved.

In emergency situations when activating the horn, there is an unacceptable delay between when the horn is pressed and when there is actually sound produced. I have taken this up with the dealer and have been informed "that's just how it is." In looking across the internet, I see this is affecting all BMW i3 and some other BMW vehicles. The delay is approximately 1/2 second, which actually makes the horn virtually useless in emergency situations. The horn switch fully activates... It is like there is some kind of processor involved that cannot process the signal fast enough to engage the horn. This is really getting dangerous and I am frustrated that BMW is saying "by design."

A DAY AFTER THE RECOMMENDED SERVICE. WHILE DRIVING ON I 95 WITH RANGE EXTENDER, NOTICED THE DRIVE TRAIN MALFUNCTION ALERT WITH RAPID DECELERATION NEEDING TO PULL TO THE RIGHT SHOULDER QUICKLY. BMW ASSIST TOOK THE CAR TO THE NEAREST BMW DEALER, WHO SAID IT WAS LACK OF ELECTRIC CHARGE, PLUGGED THE CAR IN CHARGER AND GAVE IT TO ME TO HEAD BACK HOME TOWN. FEW DAYS LATER THE PROBLEM AGAIN RECURRED. NOW THE CAR IS AT THE DEALER IN HOME TOWN.

THE WINDOWS WERE DOWN AND I WAS REACHING IN THE CAR ON THE PASSENGER SIDE (DOOR SHUT). MY THIGH MADE CONTACT WITH THE DOOR HANDLE AND LOCKED THE CAR. MY THIGH MAINTAINED CONTACT AND THE WINDOW BEGAN TO ROLL-UP. IT THEN CONTINUED UNTIL IT COMPRESSED MY TORSO AND THE MOTOR KEPT ATTEMPTING TO GO UP WITHOUT STOPPING. I THEN PRESSED THE INTERNAL UNLOCK BUTTON AND IT STOPPED. THE I3 I WAS DRIVING WAS A LOANER VEHICLE FROM BMW AS MINE WAS IN THE SHOP.