2008 BMW 528I

TL* THE CONTACT OWNS A 2008 BMW 528I. THE CONTACT STATED THAT THE VEHICLE VIBRATED SEVERELY AFTER SHIFTING INTO DRIVE AND THE POWER TRAIN WAS NOT OPERATIONAL. AFTER THE THIRD ATTEMPT TO OPERATE THE VEHICLE, IT SHIFTED INTO NEUTRAL INDEPENDENTLY AND THE "SERVICE VEHICLE, NO POWER TRAIN WAS DETECTED" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

HELLO I'M REPORTING IN REGARDS TO AN ISSUE WITH MY VEHICLE. FOR APPROXIMATELY THE PAST MONTH I HAVE AN ISSUE WITH A GASOLINE SMELL COMING FROM MY VEHICLE. I FIRST THOUGHT I WAS OVER FILLING SO CHANGED THE AMOUNT OF GAS I PUT IN THE VEHICLE. THAT STILL DIDN'T STOP THE SMELL FROM COMING BACK. SO I DECIDED TO SCHEDULE MY VEHICLE FOR AN APPOINTMENT. AS A RESULT THE SERVICE ADVISOR STATED THEY SMELLED IT BUT WAS NOT ABLE TO FIND A LEAK. I DROVE HOME WITHOUT A STRONG SMELL BUT BY THE TIME I ARRIVED TO THE DESTINATION IT WAS EVIDENT AGAIN. I CONTACTED A FEW OTHER BMW AUTHORIZED DEALERS AND TALKED WITH SERVICE ADVISORS AND THEY SAID THEY NEVER HEARD OF SUCH ISSUE/CONCERN. AT ONE DEALERSHIP THE ADVISOR HUNG UP ON ME WHILE I WAS EXPLAINING IT. I READ A FEW ARTICLES WHERE OTHER BMW OWNERS EXPERIENCED THE SAME ISSUE, SOME WHO CARS CAUGHT ON FIRE. THIS MADE ME BELIEVE THERE IS A DEFECT THAT CAUSES THIS ISSUE. SO I CONTACTED BMW OF NORTH AMERICA AND WAS TOLD BY JOEY THERE IS NOTHING THEY COULD DO. I EXPLAINED TO HIM THAT I CAN'T KEEP PAYING DIAGNOSTIC FEES FOR THEM TO DETERMINE NOTHING IS WRONG. I HAD IT ESCALATED AND WAS TOLD BY KAYLA THAT I NEED TO TAKE IT TO A DEALERSHIP. NEVER WAS I OFFERED TO HAVE IT CHECKED FOR FREE. I UNDERSTAND I'M OUT OF WARRANTY BUT TO BE RESPONSIBLE FOR PAYING FOR DIAGNOSTIC PROCEDURES WITHOUT BEING TOLD AN ISSUE EXISTS IS ROBBERY. I JUST WANT MY CAR CONCERN RESOLVED BEFORE ANYONE IS INJURED OR HARMED AS A RESULT OF THE ISSUE.