There have been continuous indicators by way of the check engine light repeatedly appearing on my vehicle's dash for a number of years. A different determination was always discovered each time I took my vehicle to the only Audi Certified Dealership in my area. Most recently, I have been told that my vehicle now requires a Fue…
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There have been continuous indicators by way of the check engine light repeatedly appearing on my vehicle's dash for a number of years. A different determination was always discovered each time I took my vehicle to the only Audi Certified Dealership in my area. Most recently, I have been told that my vehicle now requires a Fuel System Replacement, High Pressure Fuel Pump, All Components in Fuel Tank, Fuel Rails, Injectors, All Rubber Fuel Lines for a cost of $16,830.50. Coincidentally, I received information by mail from the manufacturer (Audi), indicating there was a Safety Recall 20W9--Fuel Pump Flange for this exact same issue, and that my vehicle had been identified amongst the other reported 143,214 vehicles, as affected. This information was dated October 6, 2016. I immediately contacted my local Audi dealership to schedule an appointment to discuss next step options to resolve this recall issue, and was told then by my assigned Service Technician that the parts were not available at that time to render repairs, but I would be contacted when to bring my vehicle back in. Subsequently, I don't recall ever having that particular issue get resolved because a plethora of other issues related the countless times the check engine light regularly appeared became priority. Now I'm eing told that the exact recall issue I was notified about years ago is the latest identified problem and totally my "financial responsibility", because it's not being covered under warranty. This is as much of a safety issue now as it was then, but never got directly addressed or settled. Thankfully due to my awareness by being the regular, primary driver of my vehicle, I have been diligent in reporting check engine light ndicators, along with any other mechanical light issues each time they've appeared, and there have been no incidents or accidents posing a major threat to my safety. Of course, I wish to keep it this way when operating any vehicle on the roads I travel.
NHTSA ODI #11646383
91,000 miles · Oct 14, 2020
Fuel/propulsion System
2012 AUDI Q7 3.0T S LINE PRESTIGE, 91K MILES! STARTED AS SMALL GASOLINE SMELL BECOMING STRONGER THROUGHOUT THE NEXT COUPLE DAYS. SMELLED REALLY STRONG AROUND REAR LEFT DOOR AREA AND INSIDE CABIN. INVESTIGATED FUEL LEAK AND NOTICE UNDERNEATH THE SUV, FUEL DRIPPING DOWN THE SIDE OF ONE OF THE TWO FUEL TANKS. DISCONNECT BATTERY, RE…
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2012 AUDI Q7 3.0T S LINE PRESTIGE, 91K MILES! STARTED AS SMALL GASOLINE SMELL BECOMING STRONGER THROUGHOUT THE NEXT COUPLE DAYS. SMELLED REALLY STRONG AROUND REAR LEFT DOOR AREA AND INSIDE CABIN. INVESTIGATED FUEL LEAK AND NOTICE UNDERNEATH THE SUV, FUEL DRIPPING DOWN THE SIDE OF ONE OF THE TWO FUEL TANKS. DISCONNECT BATTERY, REMOVE REAR SEAT TO ACCESS FUEL PUMP PANEL ON THE FLOOR, DISCOVERED LOTS OF FUEL LEAK NEAR PUMP AND ELECTRICAL CONNECTORS. NOTICED THAT THE FUEL FILTER HOUSING ALREADY HAD "AUDI'S QUICK FIX" (PROTECTIVE FILM) COVERING THE AREA BUT IT WAS STILL LEAKING. NOT TO MENTION THE PUMP'S ELECTRICAL CONNECTORS WAS SOAKED IN THE FUEL THAT HAD THE FUEL PUDDLE! THIS ISSUE SHOULD HAVE BEEN FOUND WHEN I HAD A RECENT SAFETY RECALL CODE 20W9 DONE AT AN AUDI DEALERSHIP JUST A COUPLE WEEKS PRIOR. IN ORDER TO FIX THE LEAKING ISSUE, I HAD TO BUY A NEW FUEL FILTER W/ FLANGE, "PROTECTIVE FILM", AND A SOME SEAL RING.
NHTSA ODI #11364394
83,000 miles · Sep 10, 2020
Fuel/propulsion System
FUEL PUMP LEAKED CAUSING A DANGEROUS SITUATION AND NEEDED TO BE REPAIRED IMMEDIATELY
NHTSA ODI #11354305
116,000 miles · Sep 1, 2020
Fuel/propulsion System
RECALL 20W9 WAS COMPLETED ABOUT MAY 2018. NO LEAKING OR CRACKS WERE FOUND. BUTYL TAPE WAS PLACED OVER FLANGE TO "PREVENT" FUTURE LEAKS. AUGUST 2020, FUEL FLANGE IS NOW LEAKING. STRONG GASOLINE SMELL FROM OUTSIDE OF VEHICLE. DEALERSHIP SERVICE DEPARTMENT CONFIRMS IT IS LEAKING. REFUSE TO COVER COST OF REPLACEMENT. THE ORIGI…
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RECALL 20W9 WAS COMPLETED ABOUT MAY 2018. NO LEAKING OR CRACKS WERE FOUND. BUTYL TAPE WAS PLACED OVER FLANGE TO "PREVENT" FUTURE LEAKS. AUGUST 2020, FUEL FLANGE IS NOW LEAKING. STRONG GASOLINE SMELL FROM OUTSIDE OF VEHICLE. DEALERSHIP SERVICE DEPARTMENT CONFIRMS IT IS LEAKING. REFUSE TO COVER COST OF REPLACEMENT. THE ORIGINAL "RECALLED" PART IS STILL IN VEHICLE. WHY WILL IT NOT BE COVERED NOW BECAUSE THE PART LASTED A FEW YEARS LONGER THAT OTHERS. IT STILL HAS FAILED AND THEIR BAND AID HAS FAILED.
NHTSA ODI #11352544
80,000 miles · Dec 3, 2019
EngineFuel/propulsion SystemPower Train
CRANKSHAFT PULLEY RIPPED ITSELF APART AT IDLE AFTER VEHICLE WAS STARTED.
NHTSA ODI #11286693
85,000 miles · Sep 16, 2019
Fuel/propulsion System
TL* THE CONTACT OWNS A 2012 AUDI Q7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE). THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO RECEIVING THE NOTICE. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT NOTICED A FUEL ODOR AFTER PARKING THE VEHICLE. AUDI VALENCIA (LO…
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TL* THE CONTACT OWNS A 2012 AUDI Q7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE). THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO RECEIVING THE NOTICE. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT NOTICED A FUEL ODOR AFTER PARKING THE VEHICLE. AUDI VALENCIA (LOCATED AT 23923 CREEKSIDE RD, VALENCIA, CA, 91355, 888-626-6138) STATED THAT THE RECALL REMEDY COULD NOT BE COMPLETED AGAIN DUE TO THE PREVIOUS REPAIR. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
NHTSA ODI #11255933
30 miles · Sep 16, 2019
Fuel/propulsion System
I SMELL GAS FUMES AFTER DRIVING MY CAR AND THEN PARKING IT IN THE GARAGE. THE PART WAS SUPPOSEDLY FIX BEFORE THROUGH THE RECALL BUT IF I WAS FIXED CORRECTLY OR IN FACT FIXED AT ALL, THEN WHY IS IT HAPPENING NOW. I TOOK THE CAR IN BECAUSE I RECEIVED THE RECALL NOTICE, NOT BECAUSE I WAS EXPERIENCING ANY ISSUES, BUT NOW THAT I AM…
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I SMELL GAS FUMES AFTER DRIVING MY CAR AND THEN PARKING IT IN THE GARAGE. THE PART WAS SUPPOSEDLY FIX BEFORE THROUGH THE RECALL BUT IF I WAS FIXED CORRECTLY OR IN FACT FIXED AT ALL, THEN WHY IS IT HAPPENING NOW. I TOOK THE CAR IN BECAUSE I RECEIVED THE RECALL NOTICE, NOT BECAUSE I WAS EXPERIENCING ANY ISSUES, BUT NOW THAT I AM THEY WON'T FIX IT. IT OBVIOUSLY WASN'T FIXED PROPERLY
NHTSA ODI #11255926
40,000 miles · Apr 29, 2017
Fuel/propulsion System
OIL GOES LOW QUICKLY. HEAVY FUEL LEAK WHEN CAR IS TURNED ON.
NHTSA ODI #10981377
Mileage unknown · Nov 23, 2016
Fuel/propulsion System
TL* THE CONTACT OWNS A 2012 AUDI Q7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN SEPTEMBER. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILAB…
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TL* THE CONTACT OWNS A 2012 AUDI Q7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN SEPTEMBER. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #10927632
Mileage unknown · Jun 15, 2016
Fuel/propulsion System
VEHICLE HAS A VERY STRONG GASOLINE SMELL AFTER THE VEHICLE HAS BEEN TURNED OFF. THE ODOR IS ESPECIALLY STRONG IN A CONFINED SPACE SUCH A GARAGE. THE SOURCE OF THE ODOR IS NEAR THE DRIVER SIDE REAR TIRE. LIVING IN A VERY WARM CLIMATE, I FEAR THAT A FIRE MAY BE CAUSED BY THE STRONG FUMES COMING FROM THE VEHICLE. THE DEALER STATED …
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VEHICLE HAS A VERY STRONG GASOLINE SMELL AFTER THE VEHICLE HAS BEEN TURNED OFF. THE ODOR IS ESPECIALLY STRONG IN A CONFINED SPACE SUCH A GARAGE. THE SOURCE OF THE ODOR IS NEAR THE DRIVER SIDE REAR TIRE. LIVING IN A VERY WARM CLIMATE, I FEAR THAT A FIRE MAY BE CAUSED BY THE STRONG FUMES COMING FROM THE VEHICLE. THE DEALER STATED THAT THEY ARE AWARE OF THIS CONCERN AND ARE 90% CURTAIN THAT THE SOURCE IS THE FUEL PUMP. WHEN ASKED IF A SAFETY RECALL HAS BEEN ISSUED FOR THIS CONCERN, THEY STATED THAT NOTHING HAS BEEN REPORTED.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Consequence & remedy
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Additional source detail variants (2)
Equipment:other:labels
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Tires
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
Consequence & remedy
Consequence: The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2012 Audi S4, S5, Q7, 2012 Audi A6, Volkswagen Touareg Hybrid, and 2012-2013 Audi A7 vehicles. In the affected vehicles the fuel injection system may experience a fuel leak.
Consequence & remedy
Consequence: A fuel leak in the injection system in the presence of an ignition source, increases the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel rails and corresponding seals, free of charge. The recall began on March 17, 2015. Owners may contact Audi customer service at 1-800-822-2834 or Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 24AP for Audi customers and 24BK for Volkswagen customers.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
Additional source detail variants (2)
Fuel System, Diesel
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
Fuel System, Other:delivery:fuel Pump
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
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