There have been continuous indicators by way of the check engine light repeatedly appearing on my vehicle's dash for a number of years. A different determination was always discovered each time I took my vehicle to the only Audi Certified Dealership in my area. Most recently, I have been told that my vehicle now requires a Fue…
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There have been continuous indicators by way of the check engine light repeatedly appearing on my vehicle's dash for a number of years. A different determination was always discovered each time I took my vehicle to the only Audi Certified Dealership in my area. Most recently, I have been told that my vehicle now requires a Fuel System Replacement, High Pressure Fuel Pump, All Components in Fuel Tank, Fuel Rails, Injectors, All Rubber Fuel Lines for a cost of $16,830.50. Coincidentally, I received information by mail from the manufacturer (Audi), indicating there was a Safety Recall 20W9--Fuel Pump Flange for this exact same issue, and that my vehicle had been identified amongst the other reported 143,214 vehicles, as affected. This information was dated October 6, 2016. I immediately contacted my local Audi dealership to schedule an appointment to discuss next step options to resolve this recall issue, and was told then by my assigned Service Technician that the parts were not available at that time to render repairs, but I would be contacted when to bring my vehicle back in. Subsequently, I don't recall ever having that particular issue get resolved because a plethora of other issues related the countless times the check engine light regularly appeared became priority. Now I'm eing told that the exact recall issue I was notified about years ago is the latest identified problem and totally my "financial responsibility", because it's not being covered under warranty. This is as much of a safety issue now as it was then, but never got directly addressed or settled. Thankfully due to my awareness by being the regular, primary driver of my vehicle, I have been diligent in reporting check engine light ndicators, along with any other mechanical light issues each time they've appeared, and there have been no incidents or accidents posing a major threat to my safety. Of course, I wish to keep it this way when operating any vehicle on the roads I travel.
NHTSA ODI #11646383
Mileage unknown · Feb 20, 2024
EngineUnknown Or Other
Since I bought my vehicle it has been burning oil I am adding oil every two to three days because it burns it and the smells burnt and the light comes on I have to add 3 oil bottles every two to three days It smells burnt and I cannot drive for long periods of times because I am scared something can happen. I have a 2012 audi q7…
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Since I bought my vehicle it has been burning oil I am adding oil every two to three days because it burns it and the smells burnt and the light comes on I have to add 3 oil bottles every two to three days It smells burnt and I cannot drive for long periods of times because I am scared something can happen. I have a 2012 audi q7.
NHTSA ODI #11572987
91,000 miles · Oct 15, 2020
Engine
VEHICLE HAS NOT EVEN REACH 92K MILES AND THE WATERPUMP IS A ALREADY FAILING. AUDI THIS IS A KNOW ISSUE BUT THE REMEDY HAS NOT BEEN FIXED. THEY ONLY WAY TO FIX THIS IS TO REPLACE WITH NEW UNIT. I UNDERSTAND AUDI SPECIFICALLY MADE A "WEEP" HOLE TO WARN THE OWNER BEFORE THE WHOLE UNIT FAILS. THIS CAUSES COOLANT TO LEAK WHICH EVENTU…
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VEHICLE HAS NOT EVEN REACH 92K MILES AND THE WATERPUMP IS A ALREADY FAILING. AUDI THIS IS A KNOW ISSUE BUT THE REMEDY HAS NOT BEEN FIXED. THEY ONLY WAY TO FIX THIS IS TO REPLACE WITH NEW UNIT. I UNDERSTAND AUDI SPECIFICALLY MADE A "WEEP" HOLE TO WARN THE OWNER BEFORE THE WHOLE UNIT FAILS. THIS CAUSES COOLANT TO LEAK WHICH EVENTUALLY GIVES YOU THE LOW COOLANT LEVEL WARNING ON THE DASH. THIS IS TO PREVENT THE BEARING INSIDE THE WATERPUMP TO COMPLETELY FAIL CAUSING METAL TO METAL CONTACT THUS CAUSING SPECS OF METAL INSIDE YOUR COOLANT SYSTEMS. IT'S UNFORTUNATE THAT THIS FAILING EARLIER THAN ANTICIPATED CONSIDERING VEHICLE HAS NOT EVEN REACH THE 100K MILES.
NHTSA ODI #11364444
80,000 miles · Dec 3, 2019
EngineFuel/propulsion SystemPower Train
CRANKSHAFT PULLEY RIPPED ITSELF APART AT IDLE AFTER VEHICLE WAS STARTED.
NHTSA ODI #11286693
81,000 miles · Nov 16, 2019
Engine
OVER THE PAST YEAR, MY VEHICLE HAS BEEN CONSUMING QUARTS OF ENGINE OIL. DURING MY LAST ENGINE OIL CHANGE, I WAS LEFT TO MINIMUM OIL LEVELS AFTER DRIVING ONLY 250 MILES. NO LEAKS WERE DETECTED IN ENGINE BY MECHANICS AT BOTH DEALERSHIP AND INDEPENDENT SHOPS. THE REMEDY RECOMMEND IS AN ENGINE SWAP ESTIMATED TO BE OVER $10,000
NHTSA ODI #11280524
142,000 miles · Nov 14, 2019
Engine
TL* THE CONTACT OWNS A 2012 AUDI Q7. WHILE DRIVING THE VEHICLE OUT OF THE GARAGE, THE CONTACT NOTICED DRIPS OF OIL ON THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE OIL LINE TO THE ENGINE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING.…
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TL* THE CONTACT OWNS A 2012 AUDI Q7. WHILE DRIVING THE VEHICLE OUT OF THE GARAGE, THE CONTACT NOTICED DRIPS OF OIL ON THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE OIL LINE TO THE ENGINE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.
NHTSA ODI #11280019
97,000 miles · Jun 12, 2018
Engine
LOW OIL LIGHT CAME ON 3,000 MILES AFTER OIL CHANGE. NOTICED OIL ON GROUND UNDER VEHICLE WHERE IT IS PARKED IN GARAGE. TOOK IT BACK TO AUDI SERVICE CENTER AND THEY WENT OVER IT AND SAID THAT IT NEEDS THE PCV (PRESSURE CONTROL VALVE) REPLACED AS THEY HAVE SEEN THIS IN THE PAST ON SIMILAR ENGINES AND IT FIXES THE PROBLEM. THEY S…
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LOW OIL LIGHT CAME ON 3,000 MILES AFTER OIL CHANGE. NOTICED OIL ON GROUND UNDER VEHICLE WHERE IT IS PARKED IN GARAGE. TOOK IT BACK TO AUDI SERVICE CENTER AND THEY WENT OVER IT AND SAID THAT IT NEEDS THE PCV (PRESSURE CONTROL VALVE) REPLACED AS THEY HAVE SEEN THIS IN THE PAST ON SIMILAR ENGINES AND IT FIXES THE PROBLEM. THEY STATED THAT THERE IS A VALVE THAT IS NOT CLOSING ALL THE WAY AND OIL IS PASSING THROUGH AND IS BEING CONSUMED. THEY SAID THAT THE NEW PCV HAS A DIFFERENT PART NUMBER THAN THE ORIGINAL PCV AND IS MADE BETTER. IF NOT FIXED, IT COULD LEAD TO MORE EXPENSIVE MOTOR REPAIRS. I'M HAVING THE PCV REPLACED TOMORROW AT THE AUDI SERVICE CENTER FOR A COST OF $1,700 AND I HOPE THIS FIXES THE OIL CONSUMPTION. MY AUDI HAS 100,000 MILES ON IT AND I HAVE HAD NO OTHER PROBLEMS WITH IT. SINCE THEY SAID THE ORIGINAL PART HAS BEEN REPLACED WITH A "NEW AND IMPROVED" PART, SHOULDN'T AUDI RECALL THE ORIGINAL PCV AND OFFER A REPLACEMENT PCV SINCE IT SEEMS TO BE DEFECTIVE? THEY SAID THEY HAVE SEEN THIS OCCUR ON SIMILAR ENGINES WHICH LEADS ME TO BELIEVE THERE ARE MANY OUT THERE THAT REQUIRE REPLACEMENT. THE PCV COULD STAY OPEN AND YOU LOSE ALL ENGINE OIL AND THEN WHAT HAPPENS WHEN YOU'RE DRIVING ON THE HIGHWAY GOING 80 MPH?
NHTSA ODI #11101473
50,420 miles · Jul 17, 2017
Engine
TL* THE CONTACT OWNS A 2012 AUDI AUDI Q7. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STARTED TO SHAKE. THE CONTACT PULLED OVER, OPENED THE HOOD, CHECKED THE DIPSTICK, AND NOTICED THAT THE OIL WAS LOW. THE CONTACT STATED THAT THE OIL BURNED FAST AND HE HAD TO ADD TWO EXTRA QUARTS. THERE WERE NO WARNING INDICATORS ILLUMINATE…
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TL* THE CONTACT OWNS A 2012 AUDI AUDI Q7. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STARTED TO SHAKE. THE CONTACT PULLED OVER, OPENED THE HOOD, CHECKED THE DIPSTICK, AND NOTICED THAT THE OIL WAS LOW. THE CONTACT STATED THAT THE OIL BURNED FAST AND HE HAD TO ADD TWO EXTRA QUARTS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO UNIVERSITY AUDI LYNNWOOD (17315 WA-99, LYNNWOOD, WA 98037, (425) 743-7400), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,420.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Consequence & remedy
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Additional source detail variants (2)
Equipment:other:labels
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Tires
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
Consequence & remedy
Consequence: The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2012 Audi S4, S5, Q7, 2012 Audi A6, Volkswagen Touareg Hybrid, and 2012-2013 Audi A7 vehicles. In the affected vehicles the fuel injection system may experience a fuel leak.
Consequence & remedy
Consequence: A fuel leak in the injection system in the presence of an ignition source, increases the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel rails and corresponding seals, free of charge. The recall began on March 17, 2015. Owners may contact Audi customer service at 1-800-822-2834 or Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 24AP for Audi customers and 24BK for Volkswagen customers.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
Additional source detail variants (2)
Fuel System, Diesel
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
Fuel System, Other:delivery:fuel Pump
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
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