TL* THE CONTACT OWNS A 2008 AUDI Q7. THE CONTACT STATED THAT WHILE CLOSING THE REAR HATCH, A KNOCKING SOUND WAS HEARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HATCH PULL DOWN MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAI…
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TL* THE CONTACT OWNS A 2008 AUDI Q7. THE CONTACT STATED THAT WHILE CLOSING THE REAR HATCH, A KNOCKING SOUND WAS HEARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HATCH PULL DOWN MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,300 AND THE CURRENT MILEAGE WAS 86,364. *TR UPDATED 5/22/13 *CN
NHTSA ODI #10504604
24,000 miles · Jun 14, 2010
Structure
TL* THE CONTACT OWNS A 2008 AUDI Q7. THE CONTACT STATED WHENEVER IT WOULD RAIN OR WHEN WASHING THE VEHICLE, WATER WOULD LEAK INTO THE FRONT PASSENGERS SIDE OF THE VEHICLE. THE DEALER ADVISED THE DRAIN WAS CLOGGED WITH LEAVES AND THE DRAIN WAS UNCLOGGED BUT THE FAILURE PERSISTED. THE DEALER THEN ATTEMPTED TO REPLACE THE CIRCULATO…
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TL* THE CONTACT OWNS A 2008 AUDI Q7. THE CONTACT STATED WHENEVER IT WOULD RAIN OR WHEN WASHING THE VEHICLE, WATER WOULD LEAK INTO THE FRONT PASSENGERS SIDE OF THE VEHICLE. THE DEALER ADVISED THE DRAIN WAS CLOGGED WITH LEAVES AND THE DRAIN WAS UNCLOGGED BUT THE FAILURE PERSISTED. THE DEALER THEN ATTEMPTED TO REPLACE THE CIRCULATOR TO ADDRESS THE FAILURE BUT TO NO AVAIL. THE MANUFACTURER ADVISED TAKING THE VEHICLE BACK TO THE DEALER AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 30,000.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
Consequence & remedy
Consequence: The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
ON CERTAIN PASSENGER AND SPORT UTILITY VEHICLES, THE AUTOMATIC REAR LID INCLUDES AN ELECTRIC MOTOR AND CLUTCH THAT WORK IN CONJUNCTION WITH TWO GAS STRUTS TO OPEN AND CLOSE THE REAR LID, INCLUDING A MANUAL CLOSE FUNCTION. IF ONE OF THE STRUTS HAS A TOTAL LOSS OF PRESSURE, THE RESULTANT SLOW MOVEMENT OF THE REAR LID IS INTERPRETED BY THE SOFTWARE AS AN INTENDED MANUAL CLOSE AND THE MOTOR CLUTCH RELEASES TO CLOSE THE REAR LID IMMEDIATELY.
Consequence & remedy
Consequence: THIS CAN RESULT IN AN UNINTENDED RAPID CLOSING OF THE REAR LID WITH A RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL INSTALL NEW SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 14, 2007. OWNERS MAY CONTACT AUDI AT 1-800-822-2834.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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